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SaaS –SaaS

Louis J CulotLouis J. CulotVice President, EnCambridgeSoft Co

Lif S i Cl dLife Science Cloud Computing Webinar

– in Research InformaticsAlso known as:

in Research Informatics

terprise Applicationsorporation

SaaS - Overview

• SaaS – Some basics

• Tenancy models – single tenant vs. multiy g

• Support models – research informatics su

• Business Models – personnel staffing efficienc

I ti S l• In practice – Some examples

• The “questions”

• Security

• Reliability

• Flexibility (business and technical)

SaaS 2 0 network effect service levels man• SaaS 2.0 – network effect, service-levels, man

• SaaS Performance – US/ Japan / China test a

-tenant and Network effects.

upport, I.T. infrastructure support.

cies

nagement by objectivesnagement by objectives.

and results for E-Notebook and Inventory

CS – SaaS The Business Model

"… many customers are eager for thethe traditional cycle of buying a softwy y gcontract and then having to buy upgrwould have more control over the relmonthly fees that could be switched typerform."

- Opinion piece – ComputerWorld by two M

e shift because they're frustrated by ware license, paying for a service , p y grades. Many customers believe they lationship if they simply paid to another vendor if the first failed to

McKinsey & Co. Consultants

CS – SaaS The Business Model

"… many customers are eager for thethe traditional cycle of buying a softwy y gcontract and then having to buy upgrwould have more control over the relmonthly fees that could be switched typerform."

- Opinion piece – ComputerWorld by two M

Let’s add to this – running Informaticins-and-outs of a vendor’s platform, apdistinguish setting the objectives for or creating reports for insight), from operations.p

e shift because they're frustrated by ware license, paying for a service , p y grades. Many customers believe they lationship if they simply paid to another vendor if the first failed to

McKinsey & Co. Consultants

cs software, learning theare not core to discovery. Weysuch systems (such as data mining, the day-to-day back office

SaaS – Overview – the Basics

• SaaS = “Software as a Service”

• Somewhat synonymous with ‘cloud’ coy y

• What is ‘the cloud’?It is not something ethereal, but technically canBut since it’s a ‘real thing’ (i.e., a server sitting considerations:

• Network bandwidth/latency.

• The realities of the actual hardware an

• Maintenance of network interfaces / d

• i.e., the nuts & bolts of your particular

• On top of Infrastructure, there is a plasoft are than and end ser can connsoftware than and end-user can conn

• Horizontal market examples: Salesforc

omputing.p g

n appear that way.somewhere on the network), there are practical

nd data center.

ata exchange / etc.

r ‘cloud’ matter.

atform (i.e., PaaS), and, lastly, nect to and se a k a SaaSnect to and use – a.k.a. SaaS.

ce.com / gmail / iTunes.

SaaS – Overview – the Basics –

*S F R h I Q4 2008 R ( l Q1*Source : Forrester Research, Inc, Q4 2008 Report (release Q1

– major hurdles

2009)2009)

SaaS – Adoption – SMB & LargEnterprisesp

*Source : Eric Tsai, March 2009 – Outsource I.T.: The Trend Co

ge

ontinues

SaaS – Overview – the Basics –

• Tenancy Models:

• Multi Tenant (e.g., Gmail)( g , )

• One instance for all users / across c

• Data are ‘walled’ between entities.

Si l T t• Single Tenant

• One instance per account entity (us

• Application instances and data are

• Some claim that only multi-tenancy models yHowever, we’ve found that both singlgare often more appropriate, if execut

– tenancy models

companies, geographies, etc.

sually multi-user / one company)

e ‘walled’ between entitites.

yield the needed economic benefits. le-tenancy and hybrid modelsy yted with appropriate sensitivities.

SaaS – Overview – Multi-tenan

Advantages / Disadvantages:

Multi-Tenant

+ Larger shared infrastructure.

+ One instance to back-up, maintain,

+ O ft d l t l tf+ One software development platform

+ Software is configurable by user / e

+ “Network effect” (SaaS 2.0 – more

- Configurable, but not entirely custo

Rely on software implementation fo- Rely on software implementation fo

- System integration with non-compli

nt model

, upgrade, provide failover, etc.

m.

entity.

on this later).

omizable.

or data security between entitiesor data security between entities.

iant systems difficult, if not impossible.

SaaS – Overview – Single-tena

Advantages / Disadvantages:

Single-Tenantg

+ Fully customizable implementation

+ Separate infrastructure for data se

+ Fl ibl t i t ti ( LD+ Flexible system integration (e.g., LD

- Each entity has more of its own infr

- Each instance - back-up, maintain,

- Can sprout multiple software branc

+/ “Network effect” (SaaS 2 0 mor+/- “Network effect” (SaaS 2.0 – mor

ant model

ns.

curity, etc.

DAP i t ti )DAP integration).

rastructure.

upgrade, provide failover, etc.

ches.

re on this later)re on this later).

SaaS – CS – Single Tenant Ente

End-Us

CambridgeSoft Enterprise Instance

Shared Services (SOA)

Application tier – end-user interfaces, APIs

InfrastESX Servers VMWare Ora

Content Services, authentication, security

ESX Servers, VMWare, Ora

erprise Service

ser clients

Dedicated Support

Shared Processes

Enterprise support service

tructureacle Server OS Database OS

OS maintenance, data backup

acle, Server OS, Database OS

SaaS – CS – Single Tenant Ente

End-Us

CambridgeSoft Enterprise Instance

SoftwareDe


Application tier – end-user interfaces, APIs

S




erprise Service

ser clients

Dedicated Support

Personneledicated

Shared Processes

Enterprise support service

Shared




SaaS – CS – Multi-Tenant Enterp

End-UsSoftware

D

Shared CambriS

De


Application tier – en




rprise Service

D di t d S t

ser clientsPersonnel

di t d

idgeSoft Enterprise

Dedicated SupportEnterprise support service

Shared

edicated

Shared Processes

nd-user interfaces, APIs




CS – SaaS Support model

CS SaaS Support (personnel) Cost Model

- Partial / Full FTEsPartial / Full FTEs(employees can be full-tim

- On-shore, off-shore, or blended m(opportunity to reduce cos(opportunity to reduce cos

- Blended coverage by expertise.(certain key skills enlisted

S h f ll CS d- Support has full access to CS deve

- CS metrics based on “reference” s

:

me, but available as-needed per account).

model.sts while providing 24x7 support).sts while providing 24x7 support).

d on an ‘as-needed’ basis).

l / ffelopment / management staff.

status and renewal rate (%).

CS – SaaS Support model

CS SaaS Scientific Support Tasks (typical

- SAR report designSAR report design.

- End user hand-holding.

- E-Notebook configuration (UI des

- BioAssay protocol building.

- Bulk registration (SDFile loading

- Registration services (data curator

SaaS I.T. Support Tasks (typical / shared p

User account creation- User account creation.

- Data back-up, server maintenance

- Application of security patches, Opp y p

l / dedicated staff):

sign)

/ registration).

r services).

processes):

e.

OS upgrades, etc.pg

CS – IaaS, PaaS, SaaS

Integrating with large, installed platfoother way, where the PaaS provides Sout of in-house discovery platforms.y p

PaaS (Platform)SaaS (Software)

IaaS (Infrastructure)

orms sometimes goes theSOA applications to pull cost

CS Provides

ChemACX, Registration (SOA)

Enterprise/E-Notebook/Inventory

X

CS – SaaS Questions and Answ

“Are small businesses right to steer c- Risks around business critical / sensitiRisks around business critical / sensiti

- Total cost concerns.

- Security

- Performance concerns

- “Locked-in” to one solution

- Lack of customizationLack of customization

wers

clear of SaaS”?ive dataive data.

CS – SaaS 2.0

Focus on business processes

7 Key advances (here are six…)

Rapidly achieve business objectivSLAs (more robust)

Focus on business processes

p y j

Network EffectValue-added services

SaaS Integration Platforms

Phil Wainewright, “SaaS 2.0 will change you

ves

ur business”, May 2006

CS – SaaS 2.0

Blending personnel with solution; cothan usage (i.e., business objectives).


p y jValue-added services

osts can move to utilization, rather.

ves

CS – SaaS 2.0

Blending personnel with solution; cothan usage (i.e., business objectives).


p y jValue-added services

Define the SLA the way you’d defineBuilding protocols, registry q

osts can move to utilization, rather.

ves

e an employee’s objectives..quality, SAR reports, etc.

CS – SaaS 2.0

Consider Inventory or E-Notebook:

Inventory – global recycling o

E-Notebook – cross-organizaknowledge

Network Effect

of reagents and intermediates

tion sharing of pre-competitive

CS – SaaS 2.0

Consider Inventory or E-Notebook:

Inventory – global recycling o

E-Notebook – cross-organizaknowledge

Network Effect

myth – you need multi-tenancy to exploit the netwit technologically easier, it is not essentit technologically easier, it is not essent

of reagents and intermediates

tion sharing of pre-competitive

work effect. Although multi-tenancy makes tial.tial.

Conclusions and Q&A

SaaS for Informatics:

The technology is here today

Vertical market suppliers startcompetitive.

Personnel and staffing model

Focus on true “complete solubusiness objectivesbusiness objectives.

SaaS 2.0 (or what people callis limited by the indusy

Questions??Q

/ in production and in use.

t at the PaaS level in order to be

s amplify the value.

ution”, with SLAs oriented towards

it) is largely here. Network effectstry’s desire to adopt.y p

CambridgeSoft Data CenterStatus of CambridgeSoft Scientific CStatus of CambridgeSoft Scientific C

Operational 24 x 7 x 365.

“Follow the sun” support modFollow the sun support modopen weekend hours).

Live monitoring and routing o

Dedicated and shared instanc

>10 customers in production,p ,

Large pharma, govern

Enterprise Suite, E-NoEnterprise Suite, E Noare current primary us

Providing “informatic( i i(e.g., registerin

CloudCloud

del almost fully in place (somedel almost fully in place (some

of all servers/instancs.

es.

including:g

nment, academic, and mid-market.

otebook, Inventory, Data Servicesotebook, Inventory, Data Servicessages.

cs” support, as well as I.T. support.d b ildi l )ng compounds, building protocols).

CambridgeSoft Data Center

SaaS “Type II” facility – dedicated I.security patches, upgrades. Lo(according to CS and custome( g

Located in U.S. East Coast:SaS 70 audited.

Physical security (limited acc

Logical security (CambridgeS

Multiple provider Internet con

*coming soon – live mirror tog

Deciding on asia and Europe probably still through a singlemirroring)mirroring).

T. staff monitors servers, appliesocal back-up with off-site storageer SOP).)

cess biometric security)

Soft + customer SOPs for access)

nnectivity.

o second facility.y

mirror sites (primary accesse centralized site – with data

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