Library Volunteers Training Module 5 – Site Prep and Going Live

• Location

• Expected Access Methods

• Equipment, Media, and Supplies

• Safeguarding Equipment and Data

• Checklist!

• Follow-Up and Data Reporting Guidelines

Going Live !

• Choose Appropriate Place– Quiet, but able to talk– Semi-Private is ideal– Open access to materials, but maybe an

“outer zone” 1st , then target materials

• Stay in touch with Library Staff– Study “traffic flow,” maybe adjust location– Ensure your comfort and safety

Location

• In-Person 1st, Whenever Possible• Best able to assess and address specifics• Learn from the Veteran

• Print Media• Resource Book (Always!), Flyers, Brochures• CalVet Reintegration Form (Paper, if they wish)

• Electronic Media• Go to websites with the veteran• Interact while they are browsing• Print things out as reminders (as supplies are

available)

Expected Access Methods

• Follow Library Policy for Computer/Printer• If Laptop, ensure security protocol in place

• Monitor Print Supplies for Restocking• Check w/Library Staff and/or CalVet for more

• Data Protection• No personal info retained locally on computer• Reintegration Forms, if manually filled out• Make sure veteran takes personal papers with him/her

Safeguarding Equip/Data

• Single-Source “Roadmap” to help your veterans

• Starts with Critical Needs check (Crisis?)

• Continues through “Assess-Categorize-Guide” flowchart

• Online Resource Links on the Back

• You can personalize for your Location (Nearest CVSOs, VetCenters, Clinics, Non-Profits, etc.)

CHECKLIST

CHECKLIST

RESOURCES

• Library System will determine which numbers/milestones should be reported for grant support to CA Research Bureau/State Librarian’s Office

• Tallies should be taken when forwarding paper CalVet Reintegration Forms

• CalVet can assist when vets complete online Reintegration Forms

• May want to keep a basic customer clipboard (count of veterans/visit dates)

Follow-Up and Data Forwarding

1. You are here to provide a caring experience

2. You only need to provide basic guidance/direction

3. A friendly start to a veteran’s search will make all the difference!

4. Listen – Assess – Educate – Direct to Next Path!o Know how to contact nearest CVSO, and CalVet LINC

5. Have Fun!!

What do I need to Remember?

1. What are some good techniques to use when making initial contact with a veteran at your site?

2. Which forms of print media are best to present to any veteran as a first offering?

3. T/F? You should keep some kind of log or tally of veteran visits and specific assistance you’ve rendered.

Going Live - Quiz