Library Survey

May-June 2013

Survey response rate

298 (43%) of households have children 18 or younger.

701 responses received

Average household size is three.

• 503 respondents (75%) primarily use Main• 95 (14%) primarily use Murray-Scholls• 67 (9%) report visit another public library most often• 6 (0.9%) don’t use libraries

76% use library at least once a week18% use library at least monthly

How do you find out about events in the community?

Fac

eboo

k

You

r C

ity N

ewsl

ette

r

Bea

vert

on V

alle

y T

imes

Ore

goni

an

Met

ro P

aren

t

PD

X K

ids

Kid

zlis

t

Libr

ary’

s W

ebsi

te

WC

CLS

Web

site

Fly

ers,

bro

chur

es o

r ev

ent

mon

ito..

.

Tw

itter

Pin

tere

st

Bea

vert

on R

esou

rce

Gui

de

Was

hing

ton

Cou

nty

Art

s G

uide

Oth

er:

0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

How do you read/listen to books, etc?

Print Tablet Smartphone

Computer eReader Books on CD

Other:0.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

100.0%

Where do you get ebooks?

I use the library’s free service (Library2Go)

Amazon, Barnes & Noble, iTunes for a fee

Other:0.0%

10.0%

20.0%

30.0%

40.0%

50.0%

60.0%

70.0%

80.0%

Why not use library materials? Long waiting list, available for free on Amazon and

Project Guttenberg, don’t know how to use library service

How do you get movies & music?

Library (Free)

Hulu Netflix Redbox or simi-

lar vendor

iTunes Amazon None of the

above

Other:0.0%

10.0%20.0%30.0%40.0%50.0%60.0%70.0%80.0%90.0%

Why not use library materials? Scratched CDs, limited selection, fine rate too high

Where do you spend your library time?

23%

6%

7%

2%3%

2%

1%2%

24%

8%

1%

23%

Children’s Area

Teen Room

Internet Computers

Using personal laptop at tables

Newspapers & Magazines area

Quiet Reading Room

World Languages Room

Reference area

Browsing through books for adults

Browsing through non-book materials—DVDs, CDs etc.

Meeting Rooms

Pick up materials that you have on reserve

Library SpacesC

afé

styl

e se

atin

g in

the

entr

...

Mor

e co

mfo

rtab

le c

hairs

in t.

..

Com

fort

able

sea

ting

and

tabl

...

Out

door

tabl

es a

nd c

hairs

Inte

ract

ive

play

spa

ces

for

chi..

.

Spa

ce fo

r gr

oup

stud

y

Dis

play

spa

ce fo

r co

mm

unity

art

Com

mun

ity b

ook

exch

ange

are

...

Dig

ital l

earn

ing

cent

er—

plac

e...

Rok

u (v

ideo

str

eam

ing

devi

ce)

Inte

ract

ive

iPad

s in

Chi

ldre

n’s.

..

Dow

nloa

d K

iosk

—do

wnl

oad

fr...

0

100

200

300

400

500

600

700

Very Likely Likely

Neutral/No Opinion Unlikely

Very Unlikely

Other space ideas

• Coffee shop• Spaces that are more quiet (no computer

typing allowed)• Coupon exchange• Display more art

Programs for AdultsCa

regi

ving

for a

ging

or d

isabl

ed fa

...

Film

/Boo

k/W

riting

Disc

ussio

n gr

...

Mee

t the

aut

hor p

rogr

ams

Heal

th &

Wel

lnes

s pro

gram

s

Prog

ram

s on

topi

cs su

ch a

s hist

ory.

..

Job

hunti

ng w

orks

hops

Do-It

-You

rsel

f pre

sent

ation

s

Gene

alog

y/or

al h

istor

y

Com

pute

r tra

inin

g cla

sses

Perf

orm

ing

Arts

pro

gram

s

Hand

s on

Arts

& C

rafts

wor

ksho

ps ..

.

Inst

ructi

on o

n us

ing

libra

ry sp

on...

Socia

l eve

ning

of b

oard

gam

es (S

...

Writ

ers’

wor

ksho

ps

0

100

200

300

400

500

600

700

Very Likely Likely

Neutral/No Opinion Unlikely

Very Unlikely

Programs for Children

Book discussion groups for Children Instruction on using databases for children’s homework

How to use the library catalog0

20

40

60

80

100

120

140

160

180

200

Very LikelyLikelyNeutral/No OpinionVery UnlikelyUnlikely

Teen Programs

Book Discussion groups for Teens (Grades 9-12)

Book Discussion groups for “tweens” (Grades 5-8)

After school tutoring and homework help

0

20

40

60

80

100

120

140

160

Very LikelyLikelyNeutral/No OpinionUnlikelyVery Unlikely

Why don’t you use Beaverton Libraries? Li

brar

y no

t con

veni

ent..

.

Ow

e fin

es to

the

libra

ry

Inad

equa

te p

arki

ng

Doe

s not

hav

e m

ater

ial..

.

Not

ope

n co

nven

ient

...

Too

crow

ded

and/

or ..

.

Poor

staff

serv

ice

I am

too

busy

Pref

er o

ther

acti

vitie

s...

Get

read

ing/

mov

ie/m

u...

No

tran

spor

tatio

n

Oth

er, p

leas

e de

scrib

e0.0%

20.0%

40.0%

60.0%

80.0%

Other comments: Farmer’s Market parking problems, live/work closer to another library (also, this was a required question even if one uses the library)

Changes in library use in past 5 years

38.5%

54.1%

7.4%

No, I use the library about the same

Yes, I use the library more often

Yes, I use the library less often

Comments: Increased/decreased free time, had children, stopped buying booksMurray-Scholls has made the library convenient/better parking there

Quality of serviceSt

aff A

vaila

bilit

y

Staff

Kno

wle

dge

Hel

pful

ness

of S

taff

Staff

are

Per

sona

b...

Staff

Effi

cien

cy

0100200300400500600 Excellent

GoodNeutralUnsatisfactoryVery Unsatis-factoryDon't Know

Unsatisfactory: Noise level, some staff interactions, temperature, loan periods

What do you like most?

Great knowledgeable staff

Great space, selection, staff, efficient checkout and interesting events

Book availability, ease of reserving online management

Courteous, friendly, professional, knowledgeable, as far as help with computers tech savvy

I love how close I love to Murray/Scholls Library

Stuff for kids like summer reading program

Only place where we pay taxes and don’t complain; worth every dollar

Place holds from other libraries

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