lib answers training sept 2014
TRANSCRIPT
LibAnswers Training
Sarah Shujah, [email protected] Denton, [email protected]
Essential SkillsSeptember 2014
Outline
A. IntroductionB. Admin Overview and How ToC. Answering Questions – Best PracticesD. Activity E. Workflow
Introduction
• LibAnswers Website– http://yorku.libanswers.com/
• 207 Public Questions
What students see…
B. Admin Overview and How To
• Answers– Unanswered Queues• Unanswered questions• Unanswered comments• Unanswered replies
– Public Answers– Private Answers– Comments– Add Q&A Entry
C. Answering Questions – Best Practices
• Types of Questions– Duplicates - Research Specific– Directional - Private
(webservices4all.com)
Answering Questions – Best Practices
What makes a good answer?• Examples:
– Where is there a quiet place to study?– Where can I get help with finance research?
Answering Questions – Helpful ClosingsScott: If you require further assistance please visit the Learning Commons, 2nd floor Scott Library. Please view Research Instruction to view our drop in consultation hours and/or book a 30 minute research consultation.
Steacie: If you require further assistance please visit the Steacie Library reference desk. Or please go to the Ask & Services page to chat live with a Librarian. Bronfman:If you require further assistance please visit the Bronfman Business Library reference desk. Or please go to the Ask & Services page to chat live with a Librarian. Frost:If you require further assistance please visit the Frost Library reference desk. Or please go to the Ask & Services page to chat live with a Librarian. General:If you require further assistance please visit the Ask & Services page for further research help. Or please visit us in person at one of the library branches.
Also, you can now visit the SPARK Student Papers & Academic Research Kit for further help with academic papers.
D. Activity
• Partners– Librarian and Student scenarios– Use partners name in the beginning when asking a
question or commenting. • 15 minutes
E. LibAnswers Workflow
?Scott
Information and Research Help
Bronfman
Frost
Maps
Resource Sharing
Steacie
Answered automatically by
LibAnswersitunes.apple.com
Using LibChat with LibAnswers“A” icon = LibAnswers alerts are on. This will notify you when there is something in the unanswered queues.
Example of a LibAnswers alert within your chat. It will say there is something to claim OR that it is already been claimed.
LibAnswers Widget
• Can Embed into LibGuides• Admin Stuff – Embedded Search Widget
JavaScript
Summary
• Unanswered Queues• Workflow• Reference LibGuide • Sarah Shujah, [email protected] x33945• Bill Denton [email protected] x20006
Thank YouQuestions?