LGWM– overviewofresearchfindings30June2016

Image isaderivative of“Wellington Cityat duskfromMountVictoria” byflickr user russellstreet. Thisworkislicensedunderthe Creative CommonsAttribution-ShareAlike 2.0Generic License.

Researchpurposeandobjectives

2

Researchpurpose

• TosurveyWellingtonresidentstohelpprovideabasisforthedevelopmentofprinciplestoguidetheimplementationoftransportplanningintheregion.

Researchobjectives

• ToengagewithawidevarietyofWellingtonregionresidents.

• Toproviderobustquantitativeinsightsaswellasopportunitiesforless-structuredqualitativefeedback.

• Tocaptureabroadrangeofinsightsrelatingtowhatresidentsvalue,whatfrustratesthem,andtheirideasforimprovement.

Methodologyandreporting

3

• Thisreportdrawstogetherthemesacrossthetotalityofsurveysinordertoprovideabroadoverviewofpublicsentimentwithregardtotherangeofissuesbeingconsideredinthe“Let’sGetWellyMoving”(LGWM)project.

• Thisoverviewreportencompassesresultsfromseveraldifferentsources:a) 2xUMRfocusgroups– usersofmultipletransportmodesb) UMRdemographicallyweightedphonesurvey(n=750)c) GWRConlinepanel(n=631)d) WCConlinepanel(n=643)e) UMRstreet“intercept”survey(n=1000)f) LGWMonlinesurvey(n=2503)

• Thisreportdoesn’tcurrentlyincludefeedbackfromtheLGWMonline“image”surveywhererespondentswereinvitedtocommentonawidevarietyofimage-basedprompts.Thiswasapopularforumwiththepublicandincludedaround25,000responses.Thesehaveundergonethefirststageofautomatedtextanalysisbutrequirefurtheranalysisfromwhichongoinginsightsonspecificissueswillbedrawn.

• Methodologydifferedbetweenallsurveysandisdetailedinindividualreportsforitems(a)through(e).Insomecasesquestionwordingdifferedslightlybetweensurveys,andnotallsimilarquestionsacrosssurveyswerecompulsory.Whileemployingavarietyofmethodologieswasfelttobeinkeepingwiththebroader "engagement"goalsoftheproject,itdoesmeanthatcareneedstobetakenwhenmakingdirectnumericalcomparisons– andinsomecasesthissimplyisn’tpossible. Accordingly,cautionisadvisedininterpretingresultsasstatisticallyrepresentativeinanysurveysexcept(b)and(c).Thatsaid,therewereoftenstrongthematicqualitativesimilaritiesacrossthesurveys.

• Aseparatereportdoesnotyetexistforsurvey(f)– fullresultsareinsteadincludedinthisoverviewreport.ThissurveywasadministeredbyWCCandconductedviatheN2Aprojectwebsite.Aswiththeimagesurvey,itwasopentoallmembersofthepublicandrespondentsself-selected.

• Resultsfromanothersurvey,theLGWMonline“image”surveyarenotreferencedinthisoverviewreport.Thatsurveyreceivedaround25,000qualitativeresponsesanddataprocessingisongoing.Whiletherewereoverlapswiththeothersurveysintermsofcontent,thequestionsthemselvesaren’tasstraightforwardlycomparable.Theseresponseswillinsteadbeinterrogatedforspecificinsightsonanongoingbasis.

• Insomesurveys,automatedtextanalysiswasusedtoprocessthelargevolumeofopen-endedresponsesandthoughthisprocessdiffersmethodologicallyfromhuman-coding,strongthemeswereneverthelessapparent.

Howtoreadthe“qualitative”illustrations

4

Acrossallofthesurveysahugeamountofqualitativematerialwasgenerated.Thistypicallycamefromtheopen-endedquestions intheonlinesurveys,forexample:“Whatareyourfavourite thingsaboutWellington?”Whilesomeofthismaterialwashand-coded(UMRphonesurveyandGWRCpanel),muchwasprocessedwithspecialistanalysissoftware.Theoutputsaredetailedbelow.

Overallmethodofanalysis

• Computer-assistedanalysisemployedSPSS/IBMTextAnalysisForSurveyssoftware,whichenableswaves ofdatatobecodedsemi-automatically.

• Analysisenablesbothanindicationof“numberofmentions”ofeachtopic,andalsogivesvisibilitytopotentialrelationshipsbetweentopicsandthemes.

• Ittypicallyproducesalargernumberof“codeframes” or“themes”thanhuman-coding.Thisisbothastrengthandaweakness.Whileitintroducesanelementofobjectivity,preservesnuancedconceptualdistinctions,andcanhighlightideasthathumancodersmayhaveoverlooked,furtheranalysisisoftenrequiredtogroupconcepts.Thisisaqualitativeprocess,outlinedbelow.

Frequencies(barcharts)

• Thebargraphsidentifyallthementionsofeachwordorphraseandshowthepercentageofrespondentanswers inwhichtheyappear.Thesoftwarecodesallwordsandphrasestoensurethatcomplexmeaningordetailedsentimentisn’tlost.Thisexplainsthe(oftenhigh)frequenciesoftermslike“City”,“CBD”or“issues,problems,difficulties”.Thenatureoftherelationshipsofthesetermstoothersisbestvisualised bythe "netmaps"asbelow.

Netmaps(or“spiderdiagrams”)

• The "netmap"connectskeywordsandphrasesvisuallybasedonassociationsinrespondents’ answers.Thesize ofthenodesrepresents therelativefrequencyoftheterm.Broadthematicterritorieshavebeenoverlaidascoloured shapes.Thoughsupportedtosomedegree byfactoranalysis(see below)these illustrationsshouldbeinterpretedqualitativelyandareintendedasanaidtounderstandingratherthanadefinitiveobjectiveinterpretation.Theboundariesoftheregionsarenotabsoluteandthenatureofthesoftwareoutputmeansthatit’softenimpossibletocaptureallnuancesonasinglediagram.

Factoranalysis (notpictured)

• Aprocessknownas“factoranalysis”sitsbehindthethematicoverviewspicturedonthenetmaps.Factoranalysisisastatisticalmethodthatcalculatesthestrengthofassociationbetweendifferentwordsandphrases andgroupsthembasedonthat.Byindicatinghowideas“clumptogether”withinrespondentanswers,itcanaidintheidentificationofthemes,andcanhelptoidentifyassociationsbetweenconceptswhichmaynotbereadilyapparentfromhuman-codedoutputs.

Executivesummary– “Top10s”

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Acrossallsurveys,both those thatwerestatisticallyrobustaswellasthosewhereparticipantsself-selected,therewasahighdegreeofthematicconsistency.Whileit’simpossibletoquantify thefactorsbelowpreciselyfromsurvey tosurveybecauseofthegenerallyqualitativesenseinwhichtheywereexpressed, theyallfeaturestrongly.

Intermsofthetop tenthingsthatpeoplelikemostaboutWellington,thecompactnessandeaseofgettingaroundwereregularfrontrunners acrossthesurveys thesewerefrequentlyfollowedbycommentsrelatingtothenaturalenvironment.Theharbourandwaterfrontwereoftensingledout formention.

Aclusterofissuescloselyassociatedwiththevibrancyofthecapital– economically, culturallyandsocially– tended to roundout thelists.

Toptenthingspeople likeaboutWellington

• Acompactcitythat’seasytogetaround• Thenaturalenvironment anditsaccessibility• Theharbour andwaterfront• Cafes,restaurants,andbars• Thevibrantanddiverseculture• Touristattractions• Publicevents• Publicfacilities• Thesenseofcommunity• Thefeelandheritageofthecity

Similarly,therewassignificantagreementfromrespondentswithineachsurveyabout thebiggestfrustrations theyfaceinWellington.

Trafficandcongestion issuesappearedconsistentlyatthetopofpeople’s listsofconcerns. Thesewerefrequently accompaniedbycommentsrelatingtothewaysinwhichthey thinkpublictransport– inparticular– shouldbeimproved tohelpdealwiththeproblem.

Safetyissuesforbothcyclistsandpedestriansfeaturedprominently too,withsomementionofparkingdifficultiesformotoristsandroadconditions roundingout transport themes.

HighcostsoflivingandtherisingpriceofhousinginWellingtonalsotended tobeafairlysignificantconcern formany,supporting initialfocusgroup findings.

Toptenfrustrations about Wellington

• Trafficandcongestion• Publictransport issues• Costoflivingandhousing• Parkingdifficulties• Weather• Cycleandpedestriandangers• Cyclist/motorist interaction• Socialissuesandbegging• Roadconditionandmaintenance• Councildecisions/priorities

Executivesummary– keymessages

6

• Thecompactnessandtheeaseofgettingaroundareimportantelementsofwhat’sgreataboutWellington

AswillbeevidentfromtheTop10listonthepreviouspage,“compactness”and“easeofgettingaround”wereverystrongthemesacrossallofthesurveyswhenitcomestowhatrespondentslikemostaboutWellington.ThehighaccessibilityofallofthethingsthatWellingtonhastooffercommercially,socially,andculturallyappearstobeastrongelementinpeople’soverallenjoymentofthecity.Preservingthis“feel”andmaintainingandimprovingeaseofaccesslookstobeamajordriverinthedemandforimprovedtransportoptions.

• Peoplearehighlysupportiveofpublictransportimprovements

Strongpublictransportthemeswereevidentacrossallsurveys– particularlycallsforitsimprovement.Thefrequencyofpublictransportservices,perceptionsofhighcost,andjourneytimepredictabilitywereespeciallyprevalentthemes.WhilemanyrespondentsappeartothinkthatWellingtonhasafairlygoodpublictransportsystemalready(andparticularlycomparedtootherNewZealandcentres)alargenumberbelievethereissignificantroomforimprovement,andseeinvestmentasanimportantelementinhelpingaddresstheirfrustrationwithtraffic.

• Respondentsgenerallyexpressalowerpriorityforroadsandcars

Congestionandtrafficwereamongstthebiggestfrustrationsrespondentsexpressed.ThoughwhenqueriedinonesurveyabouthowbadthisproblemwascomparedtoAucklandortowhatextentcongestionwouldbeexpectedinasimilarlyvibrantcity,respondentstendedtobemorecharitabletowardsWellington.Neverthelesstheirfrustrationwithtrafficandcongestionwashighlyconsistentacrossallsurveys,withmanyexpressingapreferenceforacentralcitylessdominatedbycars.Ahighpercentageofrespondentsalsopreferredinvestmentinpublictransportoverinitiativestomakeself-drivingeasier,includingthebuildingofnewroads.

• They’dlikeacitythat’smorepedestrian-friendly

WalkingisapopularwaytogetaroundWellingtonandtheopportunitytodosoisvaluedbyrespondentsacrossthesurveys.Linkedtothelowerprioritygivento "morecars"aboveappearstobetheviewthatprivatemotorvehiclesarelargelyresponsibleformuchofthenoiseandpollutionthatdecreasestheenjoymentofwalking.

• Theenvironmentisanimportantconcernandpeople’sconnectiontoitisvaluedhighly

Thenaturalenvironment,particularlythewaterfrontandharbour,wereprominentinthelistsofthingsthatpeoplelikedandvaluedaboutWellington.Thevalueisbothintrinsicandextrinsic:peopletalkedoftheir“connection”totheenvironmentandalsothethingstheyenjoydoinginit:running,walking,cycling,tramping,sailingandsoon.Thebuiltenvironment,includingtheheritagevalueofpartsofWellingtonfeaturedaswell,thoughconsiderablyfurtherdownmostlists.

Qualitativeoverview

8

“ThethingsIlikemostaboutWellingtonCity…”

Favouritethings- summary

9

• InboththeUMRtelephonesurvey,andGWRCpanelthecompactnessandeaseofgettingaroundcamethroughmoststronglyasthemeswhenrespondentswereaskedabouttheirfavouritethingsaboutWellingtonCity.Thesesurveyswerehand-codedbutthereisbroadconsistencywiththethemesevidentfromtheautomaticcodingoftheothersurveys.

• IntheWCCpanelandLGWMonlinesurvey“easeofgettingaround”alsofeaturedheavily.

o TheWCCpanelnetmapof“favourite things”presentsaclusterofissuesaroundaccessibility,includingbothwalkability,andcompactness.Bothofthesefeatureprominentlyinthefrequencygraph. "Easytogetaround"alsoscoreshighlyontheWCCpanelfrequencychart.

o IntheLGWMonlinesurveyfrequencygraph "compactness"wasthemostfrequentlymentionedphraseat40%,while"walkability,access,easytogetaround"cameinsecondat31%.

• OtherthemesevidentacrossallthesurveysweretheCityculture,vibrancy,restaurantsandcafes,entertainmentoptions,andthenaturalenvironment.

o Theharbour andwaterfront;andcafes,restaurants,andentertainmentoptionswherethesecondandthirdmostprominentthemesintheUMRtelephonesurvey.

o Thewaterfrontandharbour wasthesecondmostprominentphraseintheWCCpanelsurvey,mentionedin24%ofresponses.

o The "naturalenvironment,landscape,greenspaces"(12%), "waterfrontandharbour"(12%),and "vibrantcity"(10%)werethefifth,sixthandseventhmostprominenttermsintheLGWMonlinesurvey.

o The "waterfrontandharbour"(17%)and "naturalenvironment,landscape,greenspaces"(15%)werethefifthandsixthmostprominentphrasesontheGWRCpanel.

} Whatdoyoulikemostaboutlivingin,workingin,orvisitingWellingtonCity?

Favourite thingsaboutWellingtonCity(hand-coded)

10

50

42

18

16

12

6

Wellingtonisacompactcitythatiseasytogetaround

Thepeople,culture,diversity,varietyand

vibrancyofWellingtonCity

ThefoodandshoppingavailableinWellington

Wellington'snaturalenvironmentresources

Wellingtonharbourandthewaterfront

Wellington'spublictransportservices

GWRCpanelUMRphonesurvey

42221919181610876554333211111

Smallsize/compactness/canget…

Theharbourandwaterfront

Cafes/restaurants/entertainment…

Touristattractions/TePapa/art…

Greenspaces/environment/nature/…

Thefeel/thevibrancy/theculture

Publicevents/theatre/plays/shows

Friendlypeople/welcoming/senseof…

Therangeofactivities

Publicfacilities/libraries/parks

Accessibilityofoutdoorpursuits:…

Diversityofpeople

Goodpublictransport

Sportsfacilities

Theclimate

Unsure

Nightlife

Cleanliness

ItistheCapital

Shopping

Employmentopportunities

Safe/Goodforkids

Base:AllRespondents,UMRTelephonen=750,GWRCn=631

WCCpanel– favouritethings– frequencies

11

Frequenciesoftopicsarisingfromthequestion“Whatdoyoulikemostaboutlivingin,workingin,orvisitingWellingtonCity?”

611outof643respondentsgavecomments.

Strongfocusoncompactness,easeofgettingaround,andthenaturalenvironment.

47.5%26.2%

23.9%20.6%

18.1%13.3%

12.8%11.8%

9.8%9.0%8.8%

8.3%7.3%7.0%

6.5%6.0%

5.5%5.5%

5.1%4.8%

4.0%3.0%3.0%3.0%2.8%2.7%2.7%2.5%2.3%2.2%2.2%2.0%2.0%2.0%1.7%1.5%1.3%1.2%1.2%1.2%1.0%1.0%1.0%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0% 50.0%

compactnesscity

waterfront, habourwalkability

easy toget aroundcbd

natural environment, green spaceseasy

transportation systemlike

beaches, bay,coast, scenerybeautiful

cafesarts

vibrant cityplacespeoplefriendly

restaurants, barsculture ofwellington

eventsshopsaccess

suburbsvarietyparks

activitiesTe Papa

interestingbikingclean

entertainmentdiversity

viewsatmosphere

librarysafe

facilitiesbuildingsamenitiesweather

family-friendlycommunity

WCCpanel– favouritethings– themes

Accessible

Facilities

WCCpanel– favouritethings– selectedquotes

13

• “It’sgoodtowalkaroundthecity– it’snottoohillyinthecentre,itfeelsfairlysafeandthewalkalongthewaterfrontisinterestingandrefreshing.”

• “Small,foracapitalcity,andnotcrowded.Ireallylovethewaterfrontandvaluethefactthatisaccessibletoeveryone.”

• “Beingabletowalkanywherethroughoutthecity,especiallyaroundthebeautifulwaterfront.”• “Itssize- smallenoughtogetaroundeasily;bigenoughforlotsofvarietyandplacestovisit.Workingin

thecentralcityiseasywithgoodtransportlinks,accesstothewaterfront,andgoodfoodandshoppingoptions.It'sgreattobeabletowalktomeetings,atleastwhentheweatherisgood!”

• “Itssize,particularlyhoweasyitistowalkaroundquickly.Alsolikethewaterfrontarea,andhowthatmakesanattractivewalkingalternativetotheCBD.”

• “Vibrantcity,easyaccessbypublictransport,plentyofgoodcoffeeshopsandcafes,lovelywaterfront.”• “ItscompactnessandhowquicklyyoucangetaroundtheCBDonfootandenjoypublicspaceslikethe

waterfront.”• “Beautifulenvironment,beaches,hillsandbushastone'sthrowfromavibrantcitycentre.”• “LovelivinginWellingtonasitisavibrantcitywithfriendlypeople.Goodcafesandotherplacestoeatand

catchupwithfriends.Lotsoffreeactivitiesontheweekend.”

• “IlikethepeopleandcultureofWellington.Ithinkthatit’savibrantandfriendlycity.Ialsolikethatyoudon'tneedacarandcanwalkandusepublictransporttogetaround.”

36%25%25%25%

17%15%

12%10%

9%9%8%

7%6%6%6%6%6%

5%5%5%

4%4%

3%3%2%2%2%2%2%1%1%1%1%1%1%

0% 5% 10% 15% 20% 25% 30% 35% 40%

compactnessgeneralsatisfaction

walkability,access,easytogetaroundWellington

waterfront,harbournaturalenvironment,landscape,greenspaces

beautiful,attractiveartsandculture

peoplevibrantcity

publictransportcafes

friendlycbdeasy

beaches,bay,coast,sceneryvariety

parks,openspaces,reservesrestaurants,barsevents,activities

atmosphere,amenitiesshops

outdoors,recreationinterestingdiversitybiking

weatherentertainmentfamily-friendly

capitalhometown

suburbssafety

communitiespedestrians

GWRCpanel– favourite things– frequencies

14

Frequenciesoftopicsarisingfromthequestion“Whatdoyoulikemostaboutlivingin,workingin,orvisitingWellingtonCity?”

607outof633respondentsgavecomments.

Again,compactness,walkabilityandeaseofgettingaround,thenaturalenvironment- includingwaterfrontandharbour- featureprominentlyinrespondentanswers.

GWRCpanel– favourite things– themes

15

Beautiful,compactandfriendly

Peopleandfamily-friendly

Arts,culture,entertainment,

cafesandshopping

GWRCpanel– favourite things – selectedquotes

16

• “Itisasmallcompactcitywheremostthingsarewithinwalkingdistanceofeachotherandthepublictransportisfabulous.”

• “Therangeofculturalandcommercialopportunitiesinacompactspace.”

• “Thecompactnatureandthatyoudon'tneedtogofarforanything.Ilovethenumberofeventswehostandthevarietyofthem- it'snotalldirectedattheyoungandcatersforallages.”

• “Theatmosphere,thewiderangeofeateries,activities,thefactthatitisacompactcity,thesceneryandharbour.”

• “Thevibrancyandcompactnessofthecity;thepeople;thecafesandbars;theentrepreneursandbusinesses;theenvironmentandlifestyle.”

• “Vibrantcitycentre,withhugechoicesfordiningandentertainmentnestledinabeautifulharbour.”

• “Friendlypeopleinstreetsandshops;easytogetfromoneareatoanother;greatopportunitiesforparticipatinginartsevents(reallyspoiltforchoice),greatfoodandgreatcoffee.”

• “Beingabletowalktowork,theatre,diningout.LoveCubaStreetandthewaterfront.Greatartandperformanceartcommunityfeelandactivities.”

• “It’seasytonavigateyourwayaroundthecity.Thewaterfrontisaccessibletoeveryoneandthereissomuchhappeningeveryweekend.”

• “Thediversityofculturesandcommunityfeeling.Theenvironmenthasabuzzaboutitandthereisalwayssomethingtodo.”

LGWMonlinesurvey– favourite things– frequencies

17

40.2%31.1%

20.8%14.1%

12.3%12.1%

9.5%8.3%8.1%

7.0%6.8%

6.2%6.1%

5.1%3.8%3.6%

2.9%2.8%

2.1%2.0%2.0%2.0%

1.7%1.6%1.6%

1.3%1.2%1.2%1.1%1.0%1.0%1.0%0.9%0.8%0.8%0.7%0.7%0.7%0.6%0.6%0.5%0.5%0.4%0.3%0.3%0.1%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0% 35.0% 40.0% 45.0%

compactnesswalkability,access,easytogetaround

Wellingtongeneralsatisfaction

naturalenvironment,landscape,greenspaceswaterfront, harbour

vibrantcitybeautiful,attractive

artsandculturecbdandcentralness

easycafeandrestaurants

peoplepublictransport

beaches,bay,coast,sceneryatmosphere,amenities,character

friendlybiking

diversitywork

parks,openspaces,reservesevents,activitiesliving,lifestyle

varietyinteresting

family-friendlyoutdoors,recreationhasaheart,character

weatherentertainment

shopsnotlikeAucklandheapsgoingon

communityhometowntownbelt

familyandfriendscosmopolitan

pedestrianjobopportunities

safetytepapa,musemus

suburbsvillage

uniquecharacteritemselectricpublictransport

Frequenciesoftopicsarisingfromthequestion“Whatdoyoulikemostaboutlivingin,workingin,orvisitingWellingtonCity?”

Compactnessandwalkabilityweretheclearstandoutsinthissurvey,followedagainbythenaturalenvironment,waterfrontandharbour,andthevibrancyofthecity.

LGWMonlinesurvey– favourite things– netmap

18

LGWMonlinesurvey– favourite things– selectedquotes

19

• “ThecompactnessintheCBD.Youcangetfromoneendofthetowntotheotherinlessthan20minuteswhichisgreat.GoodpublictransportsystemwithparkandridefacilitiesfromgreaterWellingtontoCBD.”

• “Thecompactnatureofthecityandthediversityofactivities.”

• “Wehaveacompactanddiversecity,withagreatmixofcultureandIndustry.Allofthisissetagainstafairlyruggedandattimeschallengingnaturalenvironmentthathelpsshapethecharacterandvaluesofthepopulationwholivehere.”

• “Itisrelativelyeasytogetaround.Ilikeitscompactnessanditsedginess.Youdon'thavetotravelfartoenjoyagreatbushwalk,enjoyacoastalexperience,walkinnatureorexperiencegreatculture.”

• “ItissocompactandeasytogetfromAtoB.Peoplearefriendlyandhelpful.Ithasagreatvibewithlotsofcoffeeshops,goodchoiceofrestaurants,artsandfreeevents.Theharbourisabeautifulsettingonasunnyday.”

• “EverythingintheCBDiswalkingdistancefromeverythingelse,especiallyviathewaterfront.Beautiful.”

• “Beingabletowalkaroundthecity,thebeautifultownbelt,viewsoftheharbour,interestingshowsandrestaurants.”

• “Thebeautifulviewsalongthewaterfront.”

• “It'sprettysmallbuthaslotsoffunactivitiesbothindoorsandoutdoors.Beautifulharbour.Greatfood.Lotsofculture.”

• “Thevibrantcitysurroundedbynaturalwalkwaysandtracks.”

20

“MybiggestfrustrationwithWellingtonCity…”

Biggestgeneralfrustrations– summary

21

• TrafficcongestionandthepublictransportsystemswerethemostprominentthemesthroughoutthesurveyswhenrespondentswereaskedwhattheirbiggestfrustrationwithWellingtonCityis.

• IntheWCCpanelsurveyaclusterofissuesrelating "transportsystems"aredominantonthenetmap.Traffic(21%)andbuses(14%)werethesecondandfourthmostmentionedphrasesintermsoffrequency(firstwas "issues,problems,anddifficulty”, whichisexpectedbecauseoftheauto-codingofthequestion).

• IntheLGWMonlinesurvey "trafficcongestion"(26%)and "publictransport"(11%)werethefirstandfourthmostmentionedphrases.

• Inthehand-codedanalysisoftheGWRCpanelresponsesthe "publictransportsystem"and "trafficcongestionanddelays"werestrongthemes,26%mentionedthepublictransportsystem,while25%mentionedtrafficcongestionanddelays.Theauto-codedresponsesshowedsimilarthemes.

• Parkingavailabilityandcostalsoarosefairlyfrequentlyacrosssurveys.

o Parkingwasthethirdmost-mentionedphraseintheauto-codedresultsinboththeWCCpanelandGWRCpanel(14%and18%respectively)andwasfourthinthehand-codedanalysisarisingfromtheGWRCpanelon18%

o Parkingwastheseventhmost-mentionedphraseintheLGWMonlinesurvey(10%)

WCCpanel– biggestfrustrations– frequencies

24.6%21.3%

14.3%13.6%

12.7%12.4%

12.2%11.9%

11.5%9.9%

9.4%9.2%9.2%

8.2%8.0%

7.9%6.8%

6.3%6.1%

5.1%4.7%4.7%

4.5%4.4%4.4%

3.7%3.5%3.5%

3.1%2.8%2.8%

2.4%2.4%

2.3%2.3%

1.9%1.9%

1.7%1.6%

1.4%1.4%1.4%1.4%

1.2%1.0%1.0%1.0%1.0%1.0%

0.9%0.9%0.9%

0.7%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%

issues, problems, difficultytraffic

parkingbuseslackof

cityweather

traffic congestionpublic transport

cost, money,paymentbicycle

carsroads

travel timeexpensivepeak timescitycenrewellington

roading systemcouncilcyclists

frustratingsafety

pedestrianstoomuchtransportwalking

basin reserveisland bay

narrowtime

suburbsweekendairport

cyclelanesmotorwaywaterfront

noisystudentwaste

house priceconstant

infrastructurebeggars, homeless peopleaggression of thedrivers

design failurescheap

businessesinabilitysignagebrooklyn

courtenayplacegraffiti

Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationwithWellingtonCity?”

643responsescoded.

Transportissuesfeatureprominently.Issueswithtraffic,congestion,parking,andpublictransportcomethroughstrongly.

WCCpanel- biggestfrustrations– netmap

Housingprices

Otherfrustrations

WCCpanel– biggestfrustrations– selectedquotes

24

• “Lackofsafecycleroutes,toomanycarsallowedwithintheCBDresultinginconflictbetweencarsandpublictransport,cyclistsandpedestrians.Toomanycarsparkedonstreets,especiallyonarterialroutes,makingitdangerousforcyclistsandpedestrians.CBDshouldbecarfreeduringnormalbusinesshours.Widerfootpathsforpedestrians.”

• “Asmuchasourbusserviceiswelldeveloped,wecoulddoSOmuchbetterwithdevelopingpublictransport.Andanythingthatcanbedonetoencouragebicyclesneedstobedone.”

• “Trafficatpeakhours- weneedacongestiontaxthatdirectlysubsidisespublictransport!”• “Theincreasingcostofpublictransport.”• “Gettingacrosstown.Drivingintrafficistimeconsumingandfrustrating.Publictransportisexpensive,

particularlywhentravelingwithchildrenandchangingroutes.”• “Poorqualityrentalhousing,lackofparkingandtrafficcongestion.”• “Traffic- particularlyduringpeakhoursandduringweekends.Iusebustransportbutonaroutethat

doesn'thavetheadvantageofbuslanes.”• “Trafficatpeakhours- weneedacongestiontaxthatdirectlysubsidisespublictransport!”• “Lackofpublictransportandtraffic.”• “Peakhourtrafficandsomeunreliablebusroutes.”• “Thetrafficissomuchworsethanitshouldbeforacityofthispopulation.”• “Parkingandtoomuchtrafficgoingthroughthecentralcity.Therearenotenoughstreetparkingoptions

andthecostistoohigh.Oftenthelightsareoutofsynch,makingprogresshorriblyslow.”

}

26

25

20

18

9

7

7

1

Thepublictransportsystem

Trafficcongestionanddelays

CostoflivinginWellington

Carparkingavailabilityandcost

Roadconditionsandmaintenance

Cycling/cyclists

Theweatherandclimate

Lackofemploymentopportunities

Whatisyourbiggestfrustrationaboutlivingin,workingin,orvisitingWellingtonCity?

GWRCpanel– frustrations– hand-coded

25

GWRCpanel

Base:Allrespondents,GWRCn=631

GWRCpanel– frustrations– frequencies

26

29%

26%

18%

16%

14%

11%

8%

8%

8%

8%

7%

5%

5%

5%

5%

4%

4%

4%

4%

3%

2%

2%

2%

2%

2%

2%

2%

2%

2%

2%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

0% 5% 10% 15% 20% 25% 30% 35%

issues, problems, difficulty

traffic congestion

parking

cost, money,payment

public transport

lackof, notenough

buses

roads

weather

city

cars

wellington

peak times

travel time

council

bicycle

cyclists, motorist

citycentre

pedestrians

roadworks

environment

airport

safety

development

footpaths

commuting

motorway

walking

increasing

beggars, homeless people

gold cardhours

housing price,affordable

weekends

basin reserve

access

aggression of thedrivers

tunnels

cyclelanes

limited

direction signage

job opportunities

suburbs

noisy

wairarapa

island bay

disabled

hutt road

Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationwithWellingtonCity?”

601outof633responsescoded.

Trafficcongestiontopsthelistofsubstantivefrustrationsintermsoffrequencyofmentions,followedbyparkingdifficulties,andthecostofboth,andsufficiencyofaccesstopublictransport.

GWRCpanel– frustrations– themes

27

Housingcosts,homelessness

Publictransportand parking

GWRCpanel– frustrations – selectedquotes

28

• “Expensivepublictransport,toomuchtraffic,notfeelingsafewhencyclingonthestreets.”

• “Trafficcongestionandinefficientpublictransport.”

• “Reallypoortrafficmanagement,unreasonablegovernance(likegettingridoftrolleybuses),lackofroadsideparking(especiallyformotorcycles)andtheirrationalattitudetogrowth.”

• “ThelackofprogressonroadtransportlinktoAirport.TrafficcongestionaroundBasinReserve.”

• “Thetraffic,costofparkingandhowyoucannotuseSnapperonthetrains!”

• “Findingcarparkingthatdoesn'tcostafortune.”

• “Expensiveparking,streetsclutteredwithcars,restrictivegoldcartravel,lackofcoveredspaceinawetclimate.”

• “Lackoffreeparkingandroadcongestion.”

• “Roadsaremybiggestissue,theydon'tappeartobemaintainedasoftenastheycouldbe,andwhenmaintenanceisbeingdone,therearealmostnoeffectivedetourstocopewithandmanagetraffic.”

• “Costofhousingandrent.”

• “Notenoughbusesatpeaktimes.”

• “Drivingacrossthecity.Newroadshavenotalleviatedtheproblem- infactIthinktheyhavecontributedtoworsetrafficmanagement.Iamanadvocateforsmarterpublictransportoptions.”

LGWMonlinesurvey– frustrations– frequencies

29

26.4%22.0%

13.9%11.3%

10.5%10.0%

9.5%9.2%

9.0%8.4%

8.0%7.7%

5.0%4.5%4.4%

4.2%4.0%3.9%

3.7%3.6%3.6%

3.5%3.2%

3.0%2.8%2.7%2.7%

2.3%2.2%2.2%2.1%

1.7%1.7%1.7%

1.5%1.5%

1.3%1.3%1.2%1.2%1.2%

1.0%0.9%0.9%0.9%0.9%0.8%0.7%0.7%0.7%0.6%0.6%0.6%0.5%0.5%0.5%0.4%0.4%0.4%0.4%0.4%0.4%0.4%0.3%0.3%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%

traff iccongestionissues,problems,dif f iculty

lack of ,notenoughpublictransport

weathercost,money,payment

parkingcars

busesroadscity

traveltimecyclists,motorist

safetycitycentrepeaktimestransport

peoplepedestrianswellington

biking,cyclingcouncil

misbehaveddriversandroadusersaccesstohospitalorairport

bicycleweekendscycle lanes

commutingwalking

basinreservemotorway

tunnelstoomanycars

suburbsenvironment

housingprice,affordabledrive

narrownoisy

infrastructurerailsystem

limitedfootpaths

priorityroadworks

developmentinfrequentoverspeedincreasingoptions

onewaystreetsfuture

huttvalleyplanning

beggars,homelesspeoplebusiness

notfrustratingintersections

courtneyplacedecisionsnewtown

jobopportunitiesemphasishuttroad

directionsignage

Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationwithWellingtonCity?”

601outof633responsescoded.

Trafficcongestioncomesthroughverystrongly,followedbypublictransportissuesandparking,wherecostsfeatureprominentlytoo.

LGWMonlinesurvey– frustrations– netmap

30

Transport,congestionand parking

LGWMonlinesurvey– frustrations– selectedquotes

31

• “ThetrafficaroundtheBasinReserve- noflow,especiallyfromairporttocity”

• “Thetrafficinandaroundthecitynow.Tryingtogetacarparkinthecityisnearonimpossible,evenduringoff-peaktimes.TrafficjamsespeciallyaroundtheBasinReserve.”

• “Traffic,lackofparking,expensiveparking,poorpublictransportoptions.”

• “Poorlyplannedbusschedulesdonotmatchdemand,trafficcongestionisterribleevenoutsideofcommuterperiods,includingweekends.”

• “Wellingtonshouldattheveryleasthavestrong,efficient,cheaptransporttotheairport,hospital,andattractionslikeTe Papa.TheBasinReserve,andMtVic&Terracetunnelsarehugebottle-necksinthecity- andmainarteriessuchasVivianstreetshouldn’thavetrafficlightsstoppingtheflowoftraffic.”

• “TheprocrastinationoftheWCC,GWCC,NZTAandotherauthoritiesovertheobviousimprovementsthatcanbemadetotrafficflowaroundtheBasinReserve.ParticularlytheremovalofcarparkingontheSouthernsideoftheBasinandtherealignmentofthelanestoallowtwospecificlanesfortrafficturningintoAdelaideRoadandtwospecificlanesfortrafficheadingtowardtheWest/motorway.”

• “Publictransporttocitysuburbs,delaysandlackofpriorityforbusesontheroads.”

• “Traffic,costofparkingandcostofpublictransport.”

• “Lackofprioritisingpublictransport.”

• “Thepublictransport!It’sneverontime,thereisneverenoughofit,andit’s reallyexpensive!”

32

“MybiggestfrustrationaboutgettingaroundWellingtonCity…”

FrustrationsgettingaroundWellington– summary

33

• Insomesurveys,respondentswereaskedspecificallyabouttheirfrustrationsgettingaroundWellingtonCity(ratherthan“general”frustrationsasperpreviousslides).Themainthemesevidentfromtheresponsestothisquestionwerearoundpublictransportandtrafficcongestion.

o IntheGWRCpanelsurvey“traffic”(21%)wasthemost-mentionedphrase,while“buses”(18%),“roads”(12%),and“cars”(11%)werethethird,fourth,andfifthmostmentionedphrases.

o IntheLGWMonlinesurvey“buses”(17%),and“traffic”(15%)werethefirstandthirdmostmentionedphrases.

• OtherstrongthemeswerethespecifictrafficissuesaroundtheBasinReserve,accessthroughtotheairportandhospital,aswellasissueswithcyclistandmotoristsafetyparticularlywithregardtonarrowroadsandcycleways.

o IntheLGWMonlinesurvey“cycling”wasthefourthmostmentionedphraseat11%.

o Factoranalysisforbothsurveysindicatesthattheterms“cycling”and“safety”areparticularlyhighlycorrelated.

GWRCpanel– frustrationsgettingaroundWellington

34

21%

18%

18%

12%

11%

11%

8%

7%

7%

7%

7%

6%

5%

5%

5%

5%

5%

4%

4%

4%

4%

4%

4%

4%

4%

4%

4%

3%

3%

3%

3%

3%

2%

2%

2%

2%

2%

2%

2%

2%

2%

2%

2%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

0% 5% 10% 15% 20% 25%traff ic

issues, problems, dif f iculties

buses

roads

cars

parking

publictransport

peak times

walk

traff iccongestion

lack of

city

pedestrians

cycling

slow,time consuming

cyclists, motorist

don'thave any frustrations

expensive

cost

wellington

train

traff iclights

basin reserve

central city

transport

cycleways

tunnels

narrow

airport

notsafe

motorway

drivers

roadworks

drive

people

footpaths

weather, wind

weekends

bustimetables

lane

intersections

waiting time

travel

council

eastern suburbs

goldcard hours

disfunctional,break down

taxis

speed limit

infrequent

huttvalley

constant

hospital

noisy

Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationaboutgettingaroundWellingtonCity?”

603outof633responsescoded.

TrafficcomesthroughmoststronglyasafrustrationintermsofgettingaroundWellington,followedbyarangeofothertransportaspects:buses,roads,cars,parkingandpublictransportmoregenerally.

GWRCpanel– frustrationsgettingaroundWellington

35

Motoristissues

Traffic andcongestion

Publictransportand parking

GWRCpanel– frustrationsgettingaround – selectedquotes

36

• “Theseeminglyendlessroadconstructionandtrafficcongestion.”

• “Trafficcongestion.Thebusesareslowandmanyoftheroadsaredangeroustocycleonsocaralternativesarenotveryattractive.”

• “It'snotverycyclesafe,andpeaktrafficisslow.TherearetoomanycarsintheCBD.”

• “Trafficcongestionoffthemotorway,aroundtheBasin,MtVictunneletc.toairport.”

• “Trafficflowcausedbypoorroadworkdecisionsplusthelackofgoodphasingonthelights.”

• “Peakhourtraffic,particularlytheMtVicTunnel,KentandCambridgeTerrace,BasinReserveandaccesstoandfromtheMotorwaySH1.”

• “Fragmentedpublictransportsystemandlackofrealisticchoicesintravel.”

• “Toomanypeopleusingcarsgoingtogointotownatpeaktimesinsteadofpublictransport.”

• “Althoughimprovementshavebeenmadeinrecentyears,costandreliabilityofpublictransportisstillfrustrating,Improvementstopublictransport,bywayofcouncilsubsidies,wouldbeaneasywaytoreducegeneraltrafficcongestionintheCBD.Reducingticketpricesandincreasingthenumberofbusescoulddramaticallyincreasepatronage.”

• “Expensivepublictransportation.”

• “Theseeminglyendlessroadconstructionandtrafficcongestion.”

LGWMonlinesurvey– frustrationsgettingaroundWellington

37

16.8%16.6%

15.1%11.0%

10.7%10.1%

9.0%8.8%

8.7%6.7%

6.6%6.5%

6.3%5.9%

5.3%4.9%4.8%

4.7%4.6%

4.5%4.3%4.3%

4.2%4.2%

3.5%3.5%

3.2%2.8%

2.7%2.6%

2.1%1.9%1.9%1.8%

1.7%1.7%

1.6%1.6%

1.4%1.4%1.4%1.3%1.3%1.2%1.2%

1.2%1.1%

1.0%1.0%1.0%1.0%

0.9%0.8%0.8%

0.7%0.7%0.6%0.6%0.6%0.6%0.6%

0.5%0.5%0.4%

0.3%0.2%0.2%0.2%0.2%

0.0% 2.0% 4.0% 6.0% 8.0% 10.0% 12.0% 14.0% 16.0% 18.0%

busesissues,problems,dif f iculties

traff iccyclinglack of

publictransportcars

roadstraff iccongestioncyclists,motorist

notsafeparking

slow,timeconsumingpeaktimes

citycycleways

traff iclightspedestriansexpensive

basinreserveaggressive driversandroadusers

centralcitytunnels

walkweekends

toomanycarspeople

costtrain,lightrail

airportwellingtonmotorway

towndrive

transportonewaystreets

footpathsnarrowlanes

notreliablewaiting

don'thaveanyfrustrationsbuslanes

bustimetablesweather,wind

roadworksinfrequent

priorityislandbay

infrastructurehills

suburbstravel

waterfrontdisfunctional,breakdown

easternsuburbsbusytaxis

speedlimitroaddesignintersections

freecouncilnoisy

signagecrowdedhospitalconstant

huttvalley

Frequenciesoftopicsarisingfromthequestion“WhatisyourbiggestfrustrationaboutgettingaroundWellingtonCity?”

BusesandtrafficwerethetopfrustrationswithgettingaroundWellingtonCity.Followedcloselybycycling,andpublictransportgenerally.

LGWMonlinesurvey– frustrationsgettingaroundWellington

38

Roaddesignandsignage

Congestionandtrafficissues,publictransport

LGWMonlinesurvey– frustrations gettingaround– selectedquotes

39

• “Lackofcyclelanesanddedicatebuslanes,whydobuseshavetositintraffic?”

• “Lackofconnectivityinthepublictransportsystem.E.g.difficulttogetnorthfromJohnsonville,threedifferentticketsforthetrain,Newlandsbusesandcitybuses.”

• “Toomanycarswithonepersoninthemholdingupbuseswith40peopleinthem.”

• “Busesaren'tgivenenoughpriority- buslanes,wheretheyexist,areshortandpeopleoftenparkinthem.”

• “MotorwayjuststopsinthemiddleoftownratherthanprovidingawaythroughthatdoesnotcreatethetrafficchaoswehavetodayaroundtheBasin.”

• “Thetrainstationisattheendofthecity,trafficiscrazy,publictransportislackingandexpensive.”

• “TrafficaroundBasinandLowerHuttMotorway.”

• “Buses arenotfrequentenough.Nosingleticketforbus/train.Andthepublictransportissoover-priced!”

• “Lackofweekendpublictransportoptions,growingtrafficcongestion.”

• “TrafficcongestioninEasternSuburbs– airporttraffic,thetunnelandBasinReserve.”

• “Theextremelypoorand/ornon-existentcyclinginfrastructure.Theprioritisationofcarsandspaceallocatedforprivatevehicletravelinthecity,tothedetrimentofpedestrians,cyclists,andpublictransportusers.”

• “Irregular,unreliable,expensivepublictransportation.”

• “Thepublictransportisnotreliableandveryexpensive.”

40

“SuggestionstomakeWellingtonCityanevenbetterplacetolive,workandvisit...”

MakingWellingtonCityevenbetter– summary

41

• IntermsofmakingWellingtonCityevenbetter,thestrongestthemeacrossthesurveyswasimprovinganddevelopingthepublictransportsystemspecifically,butmoregenerally,improvingtransportnetworksincludingroadingandcycleways.

o IntheWCCpanelsurvey "publictransport"(31%)wasthestandoutintermsoffrequencyofconcreteconceptsmentionedinresponses.Thiswasfollowedby "buses"(18%), "bicycles"(18%), "roads"(14%),and "cars"(14%)- allinthetopsevenmostpopularterms.

o IntheGWRCpanelsurveythepicturewassimilar.Fromthehand-codedresponses, 36%ofanswersrelatedtoimprovingthetransportnetworksgenerally,while8%wererelatedtocyclingfacilities.Theautomatedfrequencyanalysisbroughtoutthestrongpublictransportfocus,with20%ofresponses(thetopspecificconcept)citing“publictransport”specifically.

o IntheLGWMonlinesurvey "publictransport"(on26%)wasthetopresponse,with "cycling,motorcycling"(14%), "cars"(14%), "buses"(12%),and "roads"(12%)allinthetopeightmostpopularphrases.

• Issuesaroundthecostofpublictransportandparkingwerealsoevident.

o IntheWCCpanelthephrases "reduce,lower"(14%), "cheaper"(14%), "cost,money, payment"(10%),and"parking"(9%)wereallfairlyfrequent.

o IntheGWRCsurvey11%ofthehand-codedresponsesrelatedtomakingparkingmoreaccessible.

o IntheLGWMonlinesurveythephrases "reduce,lower"(13%),and "cheaper"(10%),bothappearedwithinthetopdozenresponsesintermsoffrequency.

WCCpanel– thingstoimprove– frequencies

32%31%

19%18%

18%18%

14%14%14%

14%13%

10%10%10%

9%9%9%9%8%

8%7%7%

6%6%

5%5%5%5%5%5%

4%4%4%4%

3%3%3%

2%2%

0% 5% 10% 15% 20% 25% 30% 35%

improve, develop, supportpublic transport

issues, problems, difficultybusescity

bicycleroadscars

reduce, lowercheaper

citycentreenvironment

cost,money, paymenttraffic

pedestrianssports, events, recreation

parkingwellington

airporttraffic congestion

cycle lanesbasin reserve

safetywalking

artsand culturestop

cyclistscouncil

free, no costremove

peaktimeslightrail

businesseswaterfront

jobsaccessible

traveltimeroad speed

students

Frequenciesoftopicsarisingfromthequestion“WhatareyoursuggestionstomakeWellingtonCityanevenbetterplacetolive,workandvisit?”

PublictransportcamethroughverystronglyasthetoppotentialimprovementtoWellingtonCity.Thiswasfollowedbyarangeofothertransport-relatedfeatures.

WCCpanel– thingstoimprove– netmap

43

Theworldoftransportissues

Walkingaccess

WCCpanel– thingstoimprove– selectedquotes

44

• “Improvedpublictransportandcyclelanesetc.toencouragelesscarsontheroad.”

• “Lowercostsofpublictransporttodiscouragedriving.”

• “Investinbetterpublictransporttoreducetrafficcongestion.”

• “Focusonpublictransportandcyclinginfrastructure,aswellasputtinginplaceinfrastructureforlowandzeroemissionsvehicles.Strivetobeacarbonneutralcity.”

• “Addresshousingissuedirectly.Thisproblemwillonlygetworse.Peoplearebeingforcedfurtherandfurtheroutofthecitywhichincreasestheburdenonroadsandpublictransport.Investinaffordablehousinginthecity.Penaliselandlordswhorentsubstandardhousing,orhelpthemcreatehealthylong-termrentalhomesforthepeoplewhomakethiscitywhatitis- avibrant,engagedcommunityofhard-workingcreativeprofessionals.”

• “Concentrateoneasingtrafficcongestion.”

• “Makepublictransportmoreaccessible,affordableandefficient.Makeparkingchargesmoreaffordable.”

• “Focusinfrastructuredevelopmentonwalking,cyclingandpublictransport.ContinueconnectingWellingtonians totheirnaturalenvironment.Makepublictransportcheaper- formypurposesitisexceptionallyaccessible,butquiteexpensive.”

• “Haveintegratedticketingbetweentrain,ferry,busandcablecar.”

• “EasethetrafficcongestionaroundBasinReserveandaddmoretunnellanesinVictoriatunnel.”

} WhatdoyouthinkshouldbedonetomakeWellingtonCityanevenbetterplacetolive,workandvisit?

GWRCpanel– MakingWellingtonevenbetter– hand-coded

45

36

11

8

4

3

2

Improvethetransportnetworks

Makeparkingmoreaccessible

Cyclingfacilities

Improveemploymentopportunities

Focusonsustainabilityandtheenvironment

Focusontourism

GWRCpanel

Base:Allrespondents,GWRCn=631

GWRCpanel– improvements– frequencies

46

24%

20%

15%

12%

11%

11%

10%

10%

9%

9%

8%

8%

7%

7%

6%

6%

6%

6%

6%

5%

5%

5%

4%

4%

4%

4%

4%

3%

3%

3%

3%

3%

3%

3%

2%

2%

2%

2%

2%

2%

2%

2%

2%

2%

2%

1%

1%

1%

1%

1%

1%

1%

1%

1%

1%

0% 5% 10% 15% 20% 25% 30%

improve, develop, support

publictransport

city

reduce, lower

cars

cheaper

roads

wellington

city centre

buses

parking

issues, problems, dif f iculty

cost,money, payment

cycling, motorcycling

transport

airport

traff ic

sports,events, recreation, outdoors

environment

pedestrians

remove

artsand culture

businesses

traff iccongestion

council

free, nocost

jobopportunities

light rail

tourism,tourists

walking

cycle lanes

houseprice, affordability

accessible

basin reserve

safety

waterfront,harbour

travel time

hospital

highway

cyclists, motorists

rail

frequency of services

electric transport

peak times

family-friendly

community

new

alternative

beggars, homeless people

cafes

infrastructure

suburbs

disabled

tunnels

island bay

Frequenciesoftopicsarisingfromthequestion“WhatareyoursuggestionstomakeWellingtonCityanevenbetterplacetolive,workandvisit?”

597of633responsescoded.

Again,publictransportcamethroughmoststronglyasanimprovementtomaketoWellingtonCity.

GWRCpanel– improvements– themes

47

Jobs, businessculture,events,tourism

Infrastructure

Safetyandfamily-friendliness

GWRCpanel– improvements– selectedquotes

48

• “Morefrequentpublictransportinpeaktraveltimes.”

• “TrytomakeWellingtonanaffordablecitytolive,cheappublictransport.”

• “Createqualityandefficientpublictransportthatiseasytouse,getsyoutoyourplaceofdestinationquicklyandwitheasethatwhenconsideringprivatevehicleoverpublic,publictransportwilloutshineoverthehassle,costsandstressesofdrivinginaprivatevehicle.”

• “Ensuringpublictransportcontinuestorunwell,keepthepriceslowaspossible.Trytokeepratesforhousesdown.Findsomewaystoenticenewbusinessesintotheregionandtomaybesomehowrewardexistingbusinesses,byusingarebatesystemorlowerleasesorratesforayear.”

• “Lightrail,andamoreintegratedpublictransportsystemwithacommonticketsystemforexamplelikeSydney'sOpalcardthatyoucanuseoneverything.”

• “Investmoreinpublictransportandcyclinginfrastructuretogetpeopleoutofcarsandincreasepedestrianisationofthecentralcity.”

• “Sortoutthetransportissues;mainlythetrafficjamsinthemorningandevening.Needmorepeopletakingpublictransportlikethetrains.”

• “Haveamoreaffordablepublictransportnetworkandmaintainorincreasepublicoutdoorspacesthataresafeandfamilyfriendly.”

• “Drivebusinessandemploymentgrowthwhilstcontrollinghouseprices,andinvestinginsuburbanliving(cafes,restaurants,publictransport,publicgroundsetc)toeasethepressureontheinnercity.”

LGWMonlinesurvey– improvements– frequencies

49

25.8%23.7%

16.6%14.3%14.0%

12.5%12.0%11.8%11.0%10.3%10.2%

9.0%8.6%8.0%7.9%7.9%7.8%7.8%7.5%7.1%6.6%6.4%6.2%5.9%5.6%5.6%

0.0% 5.0% 10.0%15.0%20.0%25.0%30.0%

publictransportimprove,develop,support

citycycling,motorcycling

carsreduce,lower

busesroads

citycentrepeoplecheaper

pedestriansairport

wellingtonparking

trafficcongestionissues,problems,difficulty

walking,runningtransport

lightrailtotheairporttraffic

cyclelanessafety

encourageenvironment

sports,events,recreation,…

5.5%5.2%5.1%4.4%3.9%3.9%3.8%3.0%2.9%2.7%2.6%2.6%2.5%2.5%2.5%2.2%2.2%2.0%1.8%1.8%1.8%1.8%1.8%1.6%1.6%1.6%

0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%

cost,money,paymentcouncil

cyclists,motoristsbusinesses

removebasinreservefree,nocost

artsandculturemotorway

easynew

greeniestransportpeaktimes

tunnelstraveltime

houseprice,affordabilitytransportconnection

accessibleinfrastructure

weekendsefficientsuburbs

frequencyofserviceschange

waterfront,harbourfuture

Publictransportimprovementsareoverwhelminglythedominantsentimentintermsoffrequencyanalysis.

LGWMonlinesurvey– improvements– netmap

50

Thematicoverlaysdon’taddmuchtothisverydensenetmap.Separatefactoranalysissuggestsbroadlysimilarterritoriesofconcerntoothersurveys:issuesoftrafficandcongestion,reductionofcars,increasedsafetyforcyclistsandpedestriansandcheaper,moreaccessiblepublictransport.Afocusoncreatingabusiness- andfamily-friendlycitycomesthroughtoo,with“addressingsocialissues”and“artsandculture”presentaswell.

LGWMonlinesurvey– improvements – selectedquotes

51

• “Investinbettertransportoptions,includingmorefrequentandreliablepublictransport.Providesafecyclewaysacrosstheentirecity.ReducethecarspeedintheCBD,andpedestrianisemoreCBDstreets.”

• “Getanintegratedpublictransportticketingsystemandmorecyclewaysalongmaintransportroutes(orparallelroutes)”

• “Spend lessonroadsandmoreonefficientintegratedelectricpublictransport,includinglightrail,initiallyalongthehigh-demandcorridorbetweentherailwaystationandairport”

• “Implementmore "ParkandRide"optiontoencouragepublictransportoverpersonalcaruse.”

• “Makepublictransportcheaper.Extendtheairportrunway.Installmore/bettershelteralongthemainfootpathsinthecentralcitytoprotectpedestriansagainstbadweather.”

• “Morefrequentandmorereliablepublictransport,encouragingmorepeopletotakepublictransportandreducingcongestionontheroads.”

• “Makepublictransportatopprioritytomakeeasyconnectionsbetweensuburbs,cityandimportantplaceslikeairportandhospital.”

• “ExpandtheroadwaysaroundtheBasinReserve,addingmorelanes,removingcarparkingandcreatinganintelligenttrafficlightphasingsystem.”

• “SortoutthetrafficproblemattheBasinReserve/MtVictunnel.Ihavelivedintheeasternsuburbsforover40yearsandtherehasalwaysbeenabitofaproblemduringtheweek.NowitisaBIGproblematalltimeswithtrafficgettingbuiltupbothsidesofthetunnel.Iliketheideaofanothertunnelwithtrafficmovingonewayineach.WegotridofAthleticParksowhycan'twegetridoftheBasintomakethingssmoothersailing.”

Quantitativeresults:valuedaspects/priorities

Mostvaluedaspectsandpriorities– summary

53

MostvaluedaspectsofWellington• RespondentsintheLGWMonlinesurvey,WCCpanelsurvey,andGWRCpanelsurveywereaskedhowmuchtheyvalued(ona

scaleof0-10where0meansdon’tvalueatalland10meanshighlyvalue)arangeofpromptedaspectsrelatingtoWellington.

• Manyfeatureswererankedhighlybyrespondentsanddifferencesinscoresinmanycaseswillnotbesignificant.

• Themosthighlyvaluedaspectinallthreesurveyswas“Thenaturalenvironmentlikethehills,coastandharbour”. Thiswasfollowedacrossallthreesurveysby“parksandpublicspaces.”

• “Beingpedestrian-friendly”and“focusingonanefficientandaffordablepublictransportsystem”alsoperformedstrongly.

• “Beingabletogetaroundandthroughthecityquicklyandeasilybycar”wasrankedlowestbytheLGWMonlinerespondents,butwasaheadof“Plentyofoptionsforcyclingsafelyaroundtown”inboththeWCCandGWRCpanelsurveys.

Priorities• WhenrespondentsintheUMRtelephonesurveywereaskedtorate(onascaleof0-10where0meansnotimportantand10

meansextremelyimportant)howimportantarangeWellingtonprioritieswere,80%rated“improvinglocalhealthservices”and“increasingemploymentopportunities”a7-10.

• Theseissueswerecloselyfollowedby“addressingpoverty/inequality/homelessness”and“reducingtrafficcongestion”whichbothcameinon74%.

• Whenaskedwhatthemostimportantareatofocusonfromarangeofpotentialpriorities,21%ofrespondentsintheUMRstreetsurveyidentified“addressingpoverty/inequality/homelessness”.

• Thiswasfollowedby“reducingtrafficcongestion”and“sustainabilityandminismising environmentalimpacts”inthestreetsurveywith14%ineachcasesayingtheywere”mostimportant”.

} Pleaseratehowmuchyouvaluethefollowing(0to10scalewhere10means "highlyvalue"and0means "don’tvalueatall’)Percentageresponding7-10

ValuingvariousaspectsofWellingtonCity

54

95

92

90

88

86

85

84

83

81

76

73

68

60

52

97

95

92

90

88

84

91

80

81

79

78

71

51

63

92

88

83

84

82

79

81

79

70

73

71

76

60

39

58

The naturalenvironmentlikethehills,coastandharbour

Parks andpublicspaces

An efficientandaffordablepublictransportsystem

A citythatispedestrianfriendly

The vibrancyofthecityfromarts,cultureandevents

Entertainment optionslikerestaurants,barsandcafes

Public facilitieslikelibrariesandsportsgrounds

A family-friendlycity,wherelivingiseasy

Businessgrowthandemployment opportunities

A sustainablecitythatminimisesenvironmentalimpacts

Having efficienttransportconnectionstotheairport

Preservation andprotectionofsignificantheritageelementsofthecity

A citythatisfocusedongrowingandpromotingbusinessgrowth

Plenty ofoptionsforcyclingsafelyaroundtown

Being abletogetaroundandthroughthecityquicklyandeasilybycar

LGWMonline(n=2503) WCCpanel(n=643) GWCCpanel(n=631)Base:Allrespondents

} • Asyou'llknow,therearealotofcompetingprioritiesforfundingandattentionfromcentralandlocalgovernment.Usingascaleof0to10,where0meansnotanimportantpriorityand10meansanextremelyimportantpriorityhowimportantisitthatcentralandlocalgovernmentconcentrateonthefollowingissuesinWellingtonCity?(Phonesurvey)

• Asyou’llknow,therearealotofcompetingprioritiesforfundingandattentionfromcentralandlocalGovernment.WhatdoyouthinkisthemostimportantareaforcentralandlocalgovernmenttoconcentrateoninWellingtonCity?(Streetsurvey)

Overallpriorities– UMRtelephoneandstreetsurveys

55

80

80

74

74

72

68

67

66

63

62

57

54

50

40

32

26

31

24

24

18

15

12

10

20

10

14

7

12

7

8

21

14

14

2

4

5

9

5

4

3

7

2

10

Improvinglocalhealthservices

Increasingemploymentopportunities

Addressingpoverty/inequality/homelessness

Reducingtrafficcongestion

Sustainabilityandminimisingenvironmentalimpacts

Preservationandprotectionofsignificantheritagefeaturesofthecity

Promotingbusinessgrowth

Improvinglocalcommunityfacilitieslikelibrariesandsportsgrounds

Improvingparksandpublicspaces

Improvingwaterquality

Makingbusinessaseasyaspossibleforoperatorsofrestaurants,barsandcafes

Increasingpolicenumbers

Investinginlarge-scaleculturalandartsevents

Extendingtheairportrunway

Other UMRTelephone%7-10UMRTelephone%10sUMRStreet%'mostimportant'

Base:AllRespondents,UMRTelephonen=750,UMRStreetn=1000

Quantitativeresults:transportoverview

GettingaroundWellingtonandtransportissues

57

• IntheUMRtelephonesurvey71%ofrespondentssaidthatonatypicalweekdaytheydrivetogetintoandaroundWellington.32%saidtheyusethebusonatypicalweekday,and27%thetrain.Aboutaquarter(24%)saidtheywalktogetaroundonatypicalweekday.Theseresultswillsumtomorethan100%asrespondentscouldchoosemultipletransportmodes.Resultsinthissurveyarestatisticallyrepresentative.

• IntheUMRstreetsurvey(notstatisticallyrepresentative),whererespondentsweremuchmorelikelytobeyoungerandinnercityresidents,walking(60%)andbusing(49%)aroundthecityweremuchmorepopularmodesoftransport.

• IntheWCCandGWRCsurveys“walking”wasalsothemostpopularmodeoftransport,“driving”wassecond,while“takingthebus”wasthird.

• Nearlythreequarters(74%)ofrespondentsintheUMRtelephonesurvey(statisticallyrepresentative)believedthatWellingtonCityhasacongestionproblem,while60%intheUMRstreetsurvey(notrepresentative)thoughtthesame.

• OfthosewhothoughttherewasacongestionprobleminthetelephoneandstreetsurveytherewasagreementthattheworstareawastheUrbanMotorway/AoteaQuay.

• WhenrespondentsintheUMRtelephonesurveywereaskedtorate(onascaleof0-10where0meansnotimportantand10meansextremelyimportant)howimportantarangeoftransportprioritieswere,thelargestpercentage(84%)gavea7-10ratingfor "improvingpublictransportsystems’.Again,thisisastatisticallyrepresentativesurveyoftheregion.

• Whenaskedwhatthemostimportanttransportareatofocusonoutofarangeoftransportpriorities,respondentsintheUMRstreetsurveyalsoidentifiedimprovingpublictransportsystemsasthemostimportantpriority.

} • OnMondaythroughtoFriday,inatypicalweek,whatareallthetypesoftransportyounormallyusetotraveltoandaroundWellingtonCity?Percentagewhoselectedeachmodeoftransport,multipleresponse(UMRtelephone/streetsurveys)

• ThewaysIgettoandaroundWellingtonare[eachmodeasked]Percentageselecting "fewtimesaweek""everyworkingday""everyday/almosteveryday"(LGWM/WCC/GWRCsurveys)

GettingaroundWellingtonCity– surveycomparisons

58

71

32

27

24

6

2

2

7

77

43

13

34

11

4

2

2

Driving

Bus

Train

Walking

Cycling

Taxi

Motorbike

other/unsure

All

Wellington(n=250)

60

49

33

25

11

6

4

2

1

1

Walking

Bus

Driving

Train

Cycling

Motorbike

Taxi

Skateboard/pushscooter

Ferry

Cablecar

75

58

38

23

11

5

2

2

69

43

31

17

18

13

2

1

5

46

39

25

24

7

12

1

2

2

Walking

Driving

Bus

Passangerinaprivatevehicle

Cycling

Train

Cablecar

Taxi

Other

WCCpanel(n=643)

LGWMonline(n=2503)

GWRCPanel(n=631)

UMRTelephone UMRStreet LGWMsurveyandpanels

Base:AllRespondents,UMRTelephonen=750,UMRStreetn=1000

} DoyouagreeordisagreethatWellingtonCityhasaproblemwithtrafficandcongestion?

DoesWellingtonhaveacongestionproblem?

59

74

20

6

Agree Disagree Unsure

6031

10

Agree Disagree Unsure

UMRtelephonesurvey UMRstreetsurvey

Base:AllRespondents,UMRTelephonen=750,UMRStreetn=1000

} WhereinWellingtonCitydoyouthinktheproblemsaretheworst?(Multipleresponsequestion)

Problematicareasforcongestion– UMRphonevsstreet

60

37

24

23

11

9

7

7

4

2

2

1

1

26

29

27

11

11

13

4

6

2

4

1

1

Urbanmotorway/AoteaQuay

AdelaideRd/Newtown/…

KentTerrace/CambridgeTerrace

"TheGoldenMile”/CBD/The…

BetweentheTerracetunneland…

TheBasinReserve/“TheBasin”

Unsure

TaranakiStreet/ToryStreet/…

RuahineSt/CobhamDrive/…

Suburbs

AlongtheQuays

“AroundtheBays”/Oriental…

All(n=555) Wellington(n=170)

51

31

27

19

15

9

8

8

7

7

5

Urbanmotorway/AoteaQuay

TheBasinReserve/“TheBasin”

BetweentheTerracetunnelandMtVictoria(MtVic)tunnel"TheGoldenMile”/CBD/The

CentralCity

AlongtheQuays

AdelaideRd/Newtown/ConstableStreet

KentTerrace/CambridgeTerrace

“AroundtheBays”/OrientalBay/EvansBay

TaranakiStreet/ToryStreet/VictoriaStreet

RuahineSt/CobhamDrive/Kilbirnie

Other

UMRtelephonesurvey UMRstreetsurvey

Base:RespondentswhoagreethereisaproblemwithcongestioninWellingtonCity,UMRtelephonen=555),UMRstreetn=637

} • Trade-offssometimesneedtobemadewhendecidinghowtransportprioritiesshouldbefunded.Usingthesame0to10scale,where0meansnotanimportantpriorityand10meansanextremelyimportantpriorityhowimportantarethefollowingprioritiestoyouintermsoftransportinWellingtonCity? (Phonesurvey)

• Trade-offssometimesneedtobemadewhendecidinghowtransportprioritiesshouldbefunded.WhatdoyouthinkisthemostimportantareaintermsoftransporttodirectfocusinWellingtonCity?(Streetsurvey)

Transportpriorities– UMRphonevsstreetsurveys

61

84

65

62

61

57

55

54

26

15

17

26

17

15

14

37

11

5

13

11

15

11

4

Improvingpublictransportsystems

Makingthecitymorepedestrian-friendly

Improvingefficienttransportconnectionstotheairport

Makingcarparkingcheaperandmoreconvenient

Reducingairpollutioncausedbymotorvehicles

Improvingoptionsforsafecycling

Makingitquickerandeasiertotravelintoandaroundthecitybycar

Other

UMRtelephone%7-10

UMRTelephone%10s

UMRStreet%'mostimportant'

Base:AllRespondents,UMRTelephonen=750,UMRStreetn=1000

Surveydemographics

Surveydemographics

63

47

53

22

28

26

24

42

20

8

10

11

9

Male

Female

18-29

30-44

45-59

60+

WellingtonCity

LowerHuttCity

UpperHuttCity

PoriruaCity

KapitiCoast

Wairarapa

UMRTelephone(n=750,statisticallyrepresentative) UMRStreet(n=1000)

50

50

35

26

13

17

10

74

10

4

6

4

3

Male

Female

16-24

25-34

35-44

45-59

60+

WellingtonCity

LowerHuttCity

UpperHuttCity

PoriruaCity

KapitiCoast

Wairarapa

Surveydemographics

64

LGWMonline(n=2503)

54

45

1

22

26

21

17

13

76

10

3

5

3

1

2

Male

Female

under18

18-29

30-39

40-49

50-59

60+

Wellington…

LowerHutt…

UpperHutt…

PoriruaCity

KapitiCoast

Wairarapa

Other

44

54

0

17

22

22

17

21

96

1

0

1

0

0

Male

Female

Under18

18-34

35-44

45-54

55-64

65+

WellingtonCity

LowerHuttCity

UpperHutt…

PoriruaCity

KapitiCoast

Wairarapa

WCCpanel(n=643)

53

47

1

12

15

19

27

26

53

15

8

8

10

6

Male

Female

Under18

18-34

35-44

45-54

55-64

65+

WellingtonCity

LowerHuttCity

UpperHutt…

PoriruaCity

KapitiCoast

Wairarapa

GWRCpanel(n=631)

AboutUMR

65

UMRisafull-servicemarketresearchandevaluationcompanyworkingacrosssocial research,corporatereputation,issuemanagement,policy,andruralissues.Weemployafullrangeofqualitativeandquantitativemethods,includingprovisionofanextensiveonlineoffering.Ourteamofexpertresearcherscombineextensiveexperiencewithadeepunderstandingofthepublicmindset.

UMRwasfoundedin1987.Sincethenwehaveworkedwith,andprovidedadviceto,ahugelydiverserangeofclientsfromboththeprivateandpublicsectors.UMRconductsawiderangeofqualitativeandquantitativeprojects,fromsmalltoverylarge.Weaimtobringclarity toresearchfindingsandprideourselvesinprovidingtrulyactionableinsights.

Wehavedeliberately setouttodifferentiateourselvesfrommuchofthemarketresearchindustrybyemployingstaffwithabroadrangeofprofessionalbackgrounds.Whileallhaveexpertise inresearch,thisbreadthofexperiencehelpsbringapragmaticfocustoprojectsandaddsvaluetoresearchfindings.Client-sideexperiencealsoensuresathoroughunderstandingofhowresearchoutputsareusedintherealworld.

Formorevisit:umr.co.nz