LEVERAGING STRATEGIC

PARTNERSHIPS

S. McTigue, Chief Administrative OfficerElant, Inc.

AGENDA Bio & Background

Orbiting The Giant Hairball

Why Leave All That Glory

Critical Alliances

The Transformation

Skillset Inventory

Define Your Strategy

Operational Fitness

BIO & BACKGROUND

Early Days Education, Experience, Formalized Training

Pursuit to Excellence Leadership Fitness…but, really…?! WasIt?

ORBITING THE GIANT HAIRBALL

Fast Company | Why We Hate HR What Do You Mean, We Are Not Brilliant?!

Efficiency In Lieu of Value Compliance Over Common Sense The Corner Office Doesn't Get HR The Vortex of The ‘Tactical|Strategy Disconnect’

WHY LEAVE ALL THAT GLORY

The Aha! Moment Back To The Drawing Board Finding Your Purpose Identify Your SWOTs

Jumping The Shark

Different “Kind of Stuff”Serving The Vertical What Value Added

Supporting The StrategyBusiness Need

Move The Needle

= The Future of HR

CRITICAL ALLIANCES Influence Navigation The Inner Circle Mentorship

THE TRANSFORMATION Commitment Intrinsic Drive & Willingness Leveraging Capabilities KSAO’s Bench Strength My Leadership Lid

SKILLS SET INVENTORY Process E.F. Hutton Magnetism Connection Empowerment Solid Ground Buy-In Victory & Momentum Sacrifice & Legacy

DEFINE YOUR STRATEGY Align The Right Talent & Financial Leadership What Are Market Challenges & Opportunities Establish Competitive Advantage Implement Growth Strategy Scale Business Systems & Metrics Operationally Driven Focus Ensure High Level Communication Best Practice Benchmark Assessment Set Performance|Business Metrics; Breathe Them

Set Deliverables; Breathe Them

• Recognition• Employee Events

•Employee Engagement • Celebration of Successes

• Employer of Choice Designation

• Clinical & Technical Competency

• Market Position • Client | Patient Satisfaction• Contract Holder Performance• Referral Source Satisfaction• Brand Awareness, Integrity, Recall & Equity

•Customer Experience & Service Recovery• Electronic Medical Records

• Internal Communication• Regulatory Compliance

• Clinical Outcomes• Assessment Skills

• Documentation

• Market Share Growth | Alignment• Financial Viability | Stewardship• Volume Growth• Revenue Growth

KRI4

Stakeholder Value

KRI1

Service & Quality

KRI2

People

KRI3

Reputation & Brand

KE

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OPERATIONAL FITNESS

OPERATIONAL FITNESS

at a glance

725

lives served mthly 109.8%

total program growth 6.5M

total operating rev growth 78

employees

38.9%

increase in employee base

203

vendor contracts

1,425+

vendor employees

14,040

visits|month

11.6M

projected rev growth 2014

QUESTIONS?