Leveraging Mobile Devices for Continuous Education

ANCILE Inc.

How Mobile Learning really can work in a heavily regulated industry, such as Healthcare

How nearly 900 physicians learned a complex Electronic Medical System, without removing them from the workplace

How those physicians also gained AMA CMEs via this education

How to increase end user adoption faster by understanding the consumption barriers

LEARNING POINTS

Learn how the need for onsite trainers/consultants reduced by one-third without any reduction in end user satisfaction

Find out how a complex IT system went live with all key users trained to a high competency, validated by post go-live results through the Company Help Desk

RETURN ON INVESTMENT

How to overcome Mobile Learning challenges How HTML content can be played in a variety of

Operating Systems on those Mobile Devices

BEST PRACTICES

• Custom content based upon an actual application build, not a vanilla instance, is the best way to

ensure high end user adoption

• A Citrix environment website hosted inside a company portal can work without issues

• Website hosts Courses, Tip Sheets, Videos, PowerPoint presentations and documentation: all of

these can be synchronized

• Results posted to MySQL database, so details available about end user tracking & reporting

• Citrix receiver app for all platforms including IOS, Android, Windows 7 & 8

• Receiver tricks (Windows RT, local vs VPN connection, wireless roaming)

• ANCILE uPerform allowed to “throttle” content consumption &performance

• Adjusted resolution, speech, etc. to user bandwidth

• Overcame IOS & “touch” challenges

KEY LEARNINGS

• Infirmary Health [IH] organization overview

• ANCILE company overview• Infirmary Health System Business

Need• Why ANCILE uPerform was chosen• Socialization & Executive buy in• Implementation & Results• Future plans and Q&A

 

About Vincent Lucey, Director Enterprise Sales, ANCILE

 Vincent is in the unique position of having worked at all 4 of the largest IT learning and performance software solution companies around  the world, including Oracle UPK, SAP WPB, Assima and ANCILE Solutions. With a global remit, he promotes use of the award winning ANCILE solutions across large organizations such as BlackRock. Originally from Europe but now settled in USA, Vincent has over 20 years of experience in learning and development in corporate settings that span oil and gas, healthcare, financial services, and technology.  

Treating more than 100,000 patients each year, Infirmary Health [http://www.infirmaryhealth.org ] is one of USA’s largest non-government healthcare teams, devoted to patient care through three acute-care hospitals, three rehabilitation hospitals, three outpatient facilities and more than 30 medical clinics.

Infirmary Health offers the most advanced technology, comprehensive treatment and the highest quality of care in the USA. Infirmary Health grew from a community-based campaign in 1896, and the original Infirmary opened in 1910, and the 689-bed Mobile Infirmary facility remains the cornerstone of Infirmary Health.

Employing more than 5,200 people and with over 700 physicians on staff, Infirmary Health is the largest private employer in the Gulf Coast region and the largest non-governmental healthcare system in Alabama. Infirmary Health supports a healthy community through corporate gifts and sponsorships, employee volunteerism, and uncompensated medical care and contribute nearly $1.8 million annually to local programs and agencies.

The Infirmary Health Mission Statement is concise : “ Our Mission is LIFE “

Infirmary Health System Organization Overview

ANCILE Company Overview

4400Global

Customers

ANCILE All Around Smarter

19 MillionEnd Users

What is LifeCareMD?

Infirmary Health System Business Need

• EPIC Build was completed in November 2013 & Go Live March 18, 2014

• 200+ New Workstations for Physician Access System-wide

• Separate Wireless Network for Physicians

• Personal Device Access

• 50+ Trainers During Go-Live

• Online Training System with One-on-One Support

892 physicians up and running today…and over 10,000 training events completed in less than 10 weeks.An average user needs about six hours to complete the necessary training. This includes Classroom, Online and One-on-One sessions.

This Training qualifies for six (6) hours of CME Credit.

What else was utilized?

Printed Materials Quick Start Guide Tip Sheets

Mobile Apps Sidekick LifeCareU Haiku/Canto

Videos

30 Minute In-person Orientation

• Setup/Verify Credentials

• Distribute Collateral Material

• Demonstrate LifeCareU

Where do I start?

Right Here! Check credentials Epic login Citrix login

E-Learning Pick your track Work at your own pace Work from any

device, any where

The E-Learning takes up to four hours. It walks you through in simple steps:

1. Show me

2. Guide me

3. Test me

What else can I do?

Login daily Do everything but

place orders and write notes

Ask Questions

Help us help you

Use LifeCareMD –Today

Show Me?

Demonstration

www.infirmaryhealth.org/physicians

https://ilearn.infirmaryhealth.org/gm/workplace-1.54.1 

Implementation & Results

• Initially trained 748 physicians/students in 5 weeks• Cut the need for onsite trainers/consultants by one-third• Built EPIC uPerform Courses (Show Me, Guide Me & Test Me

lessons for each Course) in 5 weeks• Custom uPerform content based upon our actual IH Epic build,

not vanilla instance • Nearly 40,000 lessons completed & 12,000 “Test Me” lesson

results submitted in first 10 weeks• LifeCareU Website hosted inside our physician portal (Citrix

environment) – no issues• Website hosts Courses, Tip Sheets, Videos, PowerPoint

presentations and documentation : all of these are synchronized

• Results posted from Ancile to MySQL database, so details available about our student tracking & reporting

• Moved from go-live to adoption to optimization faster than expected

Mobile-specific Implementation

• Vendor required application content be secured• Virtualized ANCILE HTML5 courses in our Citrix

farm• AD authenticated user portal to access

“virtualized”, ANCILE-generated website • Citrix receiver app for all platforms including IOS,

Android, Windows 7 & 8• Receiver tricks (Windows RT, local vs VPN

connection, wireless roaming)• ANCILE uPerform allowed us to “throttle”

performance• Adjusted resolution, speech, etc. to user

bandwidth• IOS & “touch” challenges

LifeCareMD

What the CIO said

http://www.ancile.com/resources/videos/healthcare-deliverables-enterprise-and-mobile-use

LifeCareMD

Questions & Answers