leveraging itsm and ppm: stevens institute of technology transforms it (242304394)
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8/11/2019 Leveraging ITSM and PPM: Stevens Institute of Technology Transforms IT (242304394)
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Partnership for Success
Example photos
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Approaching our 150th anniversary
Top 100 institution, U.S. News ranking 76th in the nation
6,100 undergraduate and graduate students
Resource constrained, tuition dependent
In a highly competitive higher education environment
On all U.S. top 25 lists for educational ROI A U.S. News “Over -Performing” institution
The Innovation University©
Growing rapidly – undergraduate, graduate, research act
A university on the move!
About Ste
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©201P. 2/3 | 01/01/11
|
Technology At Our Core
Our legacy is built on technology; techwhat will distinguish us in the
Technological innovation will be a ha
our education, research, technology tra
co-curricular programs and admi
operations.
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Five Guiding Pri
Student Centricity
Excellence in AllWe Do
ThroughCollaboration, Impact
Technology at OurCore
StrengthenedReputation,
Increased Prestige
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The Future. Ours to Cr
“A modern information technology infrastructur
will be a critical component in the realization
of academic, administrative and
organizational efficiency and effectiveness.”
“Within four years we will have an IT enterprise
that is an enabler for our research and
educational missions. This unit will ensure th
Stevens’ academic, research, administrative
and outreach programs benefit from the mos
recent advances in information technology.”
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Sometimes it just feels like…
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Fal l 2012: Superstorm
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Organizat ional Matur
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2013: Stevens IT Stra
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2013: Stevens IT Stra
• 12 enterprise projects
• $ 30M+
• 24 months
• 36 team members
• One high performance team.
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The Technology Transforma tion at S
New Implementations / Migrations in Progress
No P/P management TeamDynamix PP
SCT Plus SIS Workday StudenMoodle Canvas
G-calendar / UNIX mail Exchange
ADP ‘suite or products’ Workday HCM/
Hobsons, Embark, etc. Slate30+yr old equipment room Resilient Data Cen
Isolated research systems Mid-range supercom
Laptop program Nation-leading 3-D
10-yr old network Fully reengineered ne
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B e c a u s e th e d e c i s i o n s a n d o u tc o m
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Decision-Ma
“In preparing for battle I have always found th
plans are useless, but planning is indispensab
Plans are nothing.
Planning is everything.
Gen. Dwight D. Eisenh
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Decision-Ma
1. Positive change requires fundamental
adaptation to changing conditions.
2. In order to adapt to changing condition
you have to be agile.
3. Agility with intentionality is navigation.
4. Navigation requires actionable intellige
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About Ste
Actionable Intelligence:
Mission-critical knowledge that is in a usable
form and readily available when and where
needed to work toward organizational goals
or improve market position relative to
competitors.
Mayfield
2009
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What are you currently doing?
How well are you doing it?
Why are you doing it?
What should you be doing?
What is your current or potential resource availability to
anything else?
Essential considera
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B e c a u s e th e d e c i s i o n s a n d o u tc o m
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Service Portfolio+
HIGHER EDUCATION
+ Pr
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Move Big Rocks
=Projects
Keep the trains
running=
Ops/Change
Fix St
S
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Move Big Rocks
=Projects
Keep the trains
running=
Ops/Change
Fix St
S
PPM ITSM
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Move Big Rocks
=
Projects
Keep the trains
running=
Ops/Change
Fix St
S
PPM ITSM
Resources
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Moving Towards a “Service to Customer” Focus
Service to Customers
ITSMPPM
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Convergence of Request Management
Service Desk
Change/Ops
PPM
Request Fulfil
Value Delivery
+ PPM)
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Happy Hour
@ Rocks at the Hyatt
10/1 - 6:30pm-8:30pmRight now you are
Tomorrow
night you willbe here
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Booth #717/719
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Q & ADavid Dodd
Andrew Graf