leverage your customer only tools to maintain readiness · leverage your customer only tools to...
TRANSCRIPT
Joint Commission Accreditation
Leverage Your Customer Only Tools to Maintain Readiness
Presented byJulia S Finken BSN MBA CPHQ CSSBB Associate Director
Giovanna De Chiara-Muckerheide Sr Accreditation Bus Analyst
Klaus Nether Director Solution Development
Concetta Phillipps MBA MPM Project Manager ACO
Join audiobull Choose ldquoMic amp Speakersrdquo to use
VoIPbull Choose ldquoTelephonerdquo and dial using
the information provided
QuestionsCommentsbull Submit questions and comments via
the Questions panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Your Participation
GoToWebinar Housekeeping
2
Joint Commission Accreditation
Leverage Your Customer Only Tools to Maintain Readiness
Presented byJulia S Finken BSN MBA CPHQ CSSBB Associate Director
Giovanna De Chiara-Muckerheide Sr Accreditation Bus Analyst
Klaus Nether Director Solution Development
Concetta Phillipps MBA MPM Project Manager ACO
Objectives
bull Highlight The Joint Commission Accreditation Cycle Key Milestones
bull Understand how to Access and Use the Extranet Site
bull Identify Important TJC Resources for Maintaining Compliance Throughout the TJC Accreditation Cycle
4
Key Milestones in the Accreditation Process
5
Resources
6
Log Into Extranet Site
bull Login from The Joint Commission Website home page at wwwjointcommissionorg
bull Request a forgotten password
7
Access to Joint Commission Connect
8
Survey Process Tab
9
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Join audiobull Choose ldquoMic amp Speakersrdquo to use
VoIPbull Choose ldquoTelephonerdquo and dial using
the information provided
QuestionsCommentsbull Submit questions and comments via
the Questions panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Your Participation
GoToWebinar Housekeeping
2
Joint Commission Accreditation
Leverage Your Customer Only Tools to Maintain Readiness
Presented byJulia S Finken BSN MBA CPHQ CSSBB Associate Director
Giovanna De Chiara-Muckerheide Sr Accreditation Bus Analyst
Klaus Nether Director Solution Development
Concetta Phillipps MBA MPM Project Manager ACO
Objectives
bull Highlight The Joint Commission Accreditation Cycle Key Milestones
bull Understand how to Access and Use the Extranet Site
bull Identify Important TJC Resources for Maintaining Compliance Throughout the TJC Accreditation Cycle
4
Key Milestones in the Accreditation Process
5
Resources
6
Log Into Extranet Site
bull Login from The Joint Commission Website home page at wwwjointcommissionorg
bull Request a forgotten password
7
Access to Joint Commission Connect
8
Survey Process Tab
9
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Joint Commission Accreditation
Leverage Your Customer Only Tools to Maintain Readiness
Presented byJulia S Finken BSN MBA CPHQ CSSBB Associate Director
Giovanna De Chiara-Muckerheide Sr Accreditation Bus Analyst
Klaus Nether Director Solution Development
Concetta Phillipps MBA MPM Project Manager ACO
Objectives
bull Highlight The Joint Commission Accreditation Cycle Key Milestones
bull Understand how to Access and Use the Extranet Site
bull Identify Important TJC Resources for Maintaining Compliance Throughout the TJC Accreditation Cycle
4
Key Milestones in the Accreditation Process
5
Resources
6
Log Into Extranet Site
bull Login from The Joint Commission Website home page at wwwjointcommissionorg
bull Request a forgotten password
7
Access to Joint Commission Connect
8
Survey Process Tab
9
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Objectives
bull Highlight The Joint Commission Accreditation Cycle Key Milestones
bull Understand how to Access and Use the Extranet Site
bull Identify Important TJC Resources for Maintaining Compliance Throughout the TJC Accreditation Cycle
4
Key Milestones in the Accreditation Process
5
Resources
6
Log Into Extranet Site
bull Login from The Joint Commission Website home page at wwwjointcommissionorg
bull Request a forgotten password
7
Access to Joint Commission Connect
8
Survey Process Tab
9
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Key Milestones in the Accreditation Process
5
Resources
6
Log Into Extranet Site
bull Login from The Joint Commission Website home page at wwwjointcommissionorg
bull Request a forgotten password
7
Access to Joint Commission Connect
8
Survey Process Tab
9
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Resources
6
Log Into Extranet Site
bull Login from The Joint Commission Website home page at wwwjointcommissionorg
bull Request a forgotten password
7
Access to Joint Commission Connect
8
Survey Process Tab
9
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Log Into Extranet Site
bull Login from The Joint Commission Website home page at wwwjointcommissionorg
bull Request a forgotten password
7
Access to Joint Commission Connect
8
Survey Process Tab
9
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Access to Joint Commission Connect
8
Survey Process Tab
9
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Survey Process Tab
9
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Resources and Tools Tab
10
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Standards E-dition
11
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
E-dition Highlights
bull Service Profile
bull Accreditation Requirementsbull Chaptersbull Standardsbull EPsbull Iconsbull Approach (Electronic Tool when application and fees are submitted)
bull Accreditation Process Infobull How to Use This Manualbull Accreditation Process
bull Glossary
bull Crosswalks
bull Search
12
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
bull Portalsbull HAIbull Transitions of Carebull High Reliability
bull Webinar Replays
bull Speak Up Program
bull Podcasts
bull Speakers Bureau
bull Tracer Methodology
bull Other Resources and References
Additional Resources on TJC Website
13
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Standards Interpretation Group630-792-5900
bull Interpretation of Standards
bull Review of organization process and standard compliance
bull SuggestionsExamples of how to meet standards
bull Suggestions on efficient effective ways to meet standards
bull Experts by Segment
bull ICM Consultative Calls
14
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
FAQs
bull Commonly asked Standards Questions
bull Question and Answer Format
bull Clarification of Standard
bull Examples
bull Improve consistency in Field Understanding and Surveyor Consistency
15
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Dedicated Account Executive
bull Answer Questions bull Survey Schedule
bull ICM
bull Activities
bull Application Update
bull Other
bull Troubleshoot
bull Direct to Resources
16
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
The Leading Practice Library
bull Complimentary tool available for accredited organizations
bull Library of real life solutions that have been successfully implemented by accredited organizations
bull The Library link is located on each accredited organizationrsquos extranet site
bull We welcome your submissions to improve it
17
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
18
Leading Practice Librarybull Growing in sizehellip
Program Count
Ambulatory Care amp Office Based Surgery
41
Behavioral Health 32
Critical Access Hospital and Hospital
193
Disease Specific Care amp Health Care Staffing Services
33
Laboratory 25
Nursing Care Center 10
Home Care 31
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
19
All submissions are identified by standards chapter and vetted by
our experts
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
20
Favorites allow you to save your own curated
library of standards solutions for ready
reference
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
21
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
High reliability industries such as airlines nuclear power plants and amusement parks have zero room for error
MissionTransform Health Care into a high-reliability industry by hellip
22
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
The TSTreg is an innovative online application that guides health care organizations through a step-by-step
process to bull Accurately measure their organizationrsquos actual performance
bull Identify their barriers to excellent performancebull Direct them to proven solutions that are customized to
address their particular barriers
Powered by RPIreg
23
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Hand-off Communications TST reg
24
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Why Hand-off Communications
bull Health care organizations have struggled for a long time with the handoff process
bull Communication has been one of the top root causes of sentinel events that were reported to The Joint Commission
bull Ineffective handoff communications has been a primary contributing factor in many studies of causes leading to medical errors
25
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Hand-off Communications TSTreg
bull Step by step approach to solving ineffective hand-off communications
bull Applicable to Different Settingsbull Looks at the transitions of care not shift to shift
handoffsbull Hospital to Home Carebull Home Care to Pharmacy
bull Focuses on the hand-off communications process not just the tool or method
26
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Setting Up Projects
27
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Getting Started
28
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Start - Project Scope- Name Your Project
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
29
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Start - Project Scope ndash Critical Elements
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
30
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Start ndash Training Data Collectors
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
31
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Baseline ndash Observations
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
32
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
33
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Baseline ndash Analysis
copy C
opyr
ight
The
Joi
nt C
omm
issi
on
34
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Improve ndash Solutions ndash Implementation Guide
35
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Improve ndash Analyze
36
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Sustain ndash Control Plan
37
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
TSTreg Access
38
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
TST reg User Results
bull Looking for organizations that would like to publish their successful results
bull Contact me knetherjointcommissionorg
39
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Intracycle Monitoring Overview(Focused Standards Assessment)
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
What is Intracycle Monitoring
Organizations monitor their ongoing level of standards compliance throughout the intracycle period
The Joint Commission requires an acknowledgement of a self-assessment activity at the 12th and 24th month for general applications and at the 12th month for lab applications An ICM submission is not required the year an organization is scheduled for a resurvey (full)
The tool and resources available are to provide educational support
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
How Do I Access the ICM Application
42
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Intracycle Monitoring Profile (Dashboard)
43
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Accreditation Status Tab
44
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Accreditation Program Risks Tab
45
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Resources and Measures Tab
46
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Focused Standards Assessment Tab
47
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
StandardsEPs Tab
48
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
49
Plan of Action (POA)
Every non-compliant standard should have Organization Findings statement Plan of Action Responsible Person POA Compliant by Date
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
How Do I Submit
50
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Submission Tab
51
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Need Assistance
The Contact Us tab provides email links to Account Executive ICM Support Team Standards Interpretation Group (SIG)
52
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Important TJC ContactsIf you have a question abouthellip Please contacthellip
GETTING STARTED How to get started The overall accreditation process The cost of accreditation How to get a free trial of the standards How to request an application
THE BUSINESS DEVELOPMENT TEAMCall 630-792-5070Email homecarejointcommissionorgWebsite wwwjointcommissionorg
MANAGING THE ACCREDITATION PROCESS Completing the application Scheduling a survey date Specific issues related to ongoing accreditation
AN ACCOUNT EXECUTIVECall 630-792-3007
OUR STANDARDS Complying with specific standards
THE STANDARDS HELP DESKCall 630-792-5900 Option 6Website wwwjointcommissionorgStandards
MANUALS EDUCATION AND TRAINING Obtaining standards manual Registering for a Joint Commission education program Staff training resources
JOINT COMMISSION RESOURCES (JCR) Call 877-223-6866Email jcrcustomerservicepbdcomWebsite wwwjcrinccom
53
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Time for Your Questions
54
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
bull Please continue to submit yourtext questions and commentsusing the Questions Panel
Note Todayrsquos presentation is beingrecorded and will be posted on theJoint Commission website
Attendee Participation
Submitting Your Questions
55
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Home Care Team Contacts
Account Executive 630-792-3007
Standards Interpretation Group 630-792-5900
Brenda Lamberti BSSenior Business Development
Specialist 630-792-5252 or
blambertijointcommissionorg
Joint Commission Home Care ProgramHelp Desk 630-792-5070 or homecarejointcommissionorg
wwwjointcommissionorgaccreditationhome_careaspx
Margherita LabsonBSN MSHSA CPHQ CCM CGB
Executive Director 630-792-5284 or
mlabsonjointcommissionorg
Cynthia CookBSN RN
Associate Director630-792-5121 or
ccookjointcommissionorg
56
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57
Follow us and join ushellip
TJCHomeCare
httpswwwlinkedincomcompanyhome-care-accreditation---the-joint-commission
The Joint Commissionrsquos Home Care Program
Join us for our next webinar in this seriesCommunity Based Palliative Care Lessons Learned
February 16 2017Register today at
httppagesjointcommissionorgOME-20160204Webinar_RegistrationLPhtml
57