level 4 certificate managing responsive repairs learning/l4 cert... · section 4 - application...

CIH Distance Learning Centre

Study to suit your lifestyle

Level 4 Certificate Managing

Responsive Repairs

Enquiry pack

December 2012

Learn with us. Improve with us. Influence with us | www.cih.org | 024 7685 1789

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Contents

Section 1 - Introduction

1.1 What is distance learning? 1.2 Applying for this course

Section 2 - About the course

2.1 What is the Level 4 Certificate Managing Responsive Repairs? 2.2 Who is this qualification for? 2.3 What are the entry requirements? 2.4 Admissions process

Section 3 – Frequently asked questions 3.1 What will I receive when I register for this course? 3.2 What do I have to do to complete this course? 3.3 Syllabus and course structure 3.4 What support will I get to complete this course? 3.5 What does this course cost? 3.6 How long will it take me to complete this course? 3.7 How much time will I need to spend on the course? 3.8 What are the other benefits of learning with CIH?

Section 4 - Application guidance 4.1 Employment details 4.2 CIH equality and diversity monitoring 4.3 Learning support 4.4 Partnership centres 4.5 Fees & payments 4.6 Self-financing students 4.7 Financial help 4.8 Refunds policy

Section 5 - Syllabus and Course Structure

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4

5

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All information in this pack is correct at the time of printing. Please be aware that we occasionally have to

make changes to courses or the way we work during course planning.


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Section 1 - Introduction

1.1 What is distance learning?

Would you like flexibility to choose the qualification that is most appropriate to your work and personal commitments,

career aspirations and finances? The Chartered Institute of Housing Distance Learning Centre can support you and

your organisation through a range of qualifications.

Our expert team of housing and education specialists design and deliver world-class qualifications. No-one is better

placed to help you learn and stay ahead in the changing world of housing; to achieve your career aspirations with

recognised and respected professional qualifications.

By studying through distance learning, you will benefit from frequently updated course materials, assignments,

information on study skills, topical news feeds and other links as well as a whole range of online resources that are all

made easily accessible via your student website (called Moodle).

We ensure our students receive an enhanced learning experience through on-going support from expert tutors by

telephone, post, email and face to face events; as well as providing you with opportunities to interact with fellow

students and the wider learning community through on-line discussion forums.

As the UK’s largest awarding organisation for housing qualifications you can be sure that learning with the CIH will

develop your knowledge and understanding of current and rapidly changing issues facing the sector.

You will be invited to attend a compulsory induction day at the start of your course. It is important that you attend this event which gives you the opportunity to meet your academic tutors - who will guide you through your first assignment - your fellow students, as well as members of the CIH Distance Learning Team who will answer your specific queries regarding other aspects of the course. This event also aims to develop your skills in group working, communication and presentation.

1.2 Applying for this course

Please ensure you have read this pack fully before completing your application form, making sure you are registered for the correct course and that you include either authority to invoice and a purchase order number from your employers or, if you are paying for the course yourself, your first instalment.

Applications for this course should be sent to the address on the back of this enquiry pack by 14 December 2012 at

the latest. You can either complete a printed application form or download one from www.cih.org/DistanceLearning.

Attendance at the induction day is important. Full details of this event will be sent to you nearer the time.

If you require further details regarding this course contact us on 024 76 851789 or email [email protected] .

http://www.cih.org/DistanceLearning

mailto:[email protected]


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Section 2 – About the course

2.1 What is the Level 4 Certificate in Managing Responsive Repairs?

In partnership with the Chartered Institute of Building (CIOB), CIH has developed a new Level 4 Certificate in

Managing Responsive Repairs. CIH is the sole awarding organisation for these qualifications which are studied flexibly

through the distance learning team where you can access materials and interact with your tutor and other students

on-line. Students on this course will gain the skills and knowledge to deliver an effective maintenance and repairs

service. For the duration of the course, you receive free membership of CIH and may use the letters CIHM after your

name.

2.2 Who is this qualification for?

You will be working in housing or a related field and be one of the following:

an operations manager; or

a housing maintenance professional in a senior technical role, looking to progress to a management position

in housing maintenance.

2.3 What are the entry requirements?

All students need to have one of the following:

BTEC National Level; or

2 A Levels (or the equivalent) and 3 GCSEs at Grade C or above; or

A relevant Access programme; or

A Level 3 qualification or equivalent.

You can join without any of the above but you will need access to a housing organisation while studying and be able to provide evidence of experience and appropriate study skills, such as the ability to complete written assignments. You may be required to take a pre-course assessment at the discretion of the CIH assessment team to ensure you have the right skills to complete the course.

2.4 Admissions process

If you haven’t provided us with all the information that we need to do this we may need to come back in order to

check your eligibility. If we decide that you are not eligible for the programme we will explain why. It may be that you

have not got the required qualifications or sufficient housing experience, or you don’t have the correct visa to qualify

as a home student. Where possible we will offer you an alternative course.

Once we have satisfied ourselves that this is the right course for you we will let you know that you have been

accepted onto the course. You will usually hear from us within two weeks.


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Useful contacts:

OCR can provide a statement of your results - www.ocr.org.uk, telephone 01223 553 998

Edexcel can provide a duplicate certificate www.edexcel.org.uk, telephone 0870 240 9800

Please note there is a fee attached to the service for any of the above.

Section 3 – Frequently asked questions

3.1 What will I receive when I register for the course?

• Course and study materials will be available online through e-learning resources. You will receive login

details for your student Moodle site and for access to your e-modules, assignments and other course related

information; as well as:

• a student guide/handbook

• details of online induction activities

• an invitation to a one day compulsory induction event

• contact details for your academic tutor.

3.2 What do I have to do to complete this course?

• You can study through a flexible and accessible route where you build up unit-based credits leading to a full

qualification

• At the beginning of the course you will need to attend an induction day.

• Assessment is through coursework only. There are no examinations.

3.3 What is the syllabus and course structure?

See Section 5 of this document.

3.4 What support will I get to complete the course?

The Distance Learning Centre has a number of support mechanisms in place to assist you through your course.

At the beginning of the programme the induction day will give you a brief introduction of the course for example, how

it is delivered, assessed and the support you will get from the CIH Teams. It also aims to cover those skills or areas

which cannot be addressed by distance learning e.g. team work and presentation skills.

On an on-going basis,

You will be allocated an academic tutor who will offer you support throughout your course via email, telephone, correspondence and face to face events.

Your tutor will mark your assignments, give you feedback as well as provide you with advice and support on any academic issues.

http://www.ocr.org.uk/index.html

http://www.edexcel.org.uk/home/


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You will be supported by staff from CIH Distance Learning throughout your course and they will offer guidance when personal/work-related problems arise which may affect your studies

Important Note:

Once you have enrolled and commenced your studies, if there is evidence that the course you have enrolled on is not the right course for you based on the study skills and aptitude you have demonstrated, it is possible that you will be advised to consider a transfer to an alternative, more suitable programme.

3.5 What does this course cost?

The Certificate in 2012 is £2000, on successful completion of which you will be able to progress to a second year

leading to the Diploma and it is anticipated the costs for this will be similar.

3.6 How long will it take me to complete this course?

You can complete the Certificate in 12 months.

3.7 How much time will I need to spend on the course?

Depending on your existing knowledge and learning speed, you will need to study around six hours a week.

As a distance learning student you will need to ensure that you plan your time carefully so that you meet the deadlines involved. CIH will provide guidance, support and help by setting clear deadlines but you may need to think about how you are going to structure your study in order to maintain your motivation. Studying with us is flexible so it can fit around your day to day life but you will need to set aside the time needed to study, you’ll have a chance to talk to other students about how best to approach this on the course induction day.

3.8 What are the other benefits of learning with CIH?

As a student on a CIH course you will be eligible to become a CIH Member and to join a strong community of over 23,000 members throughout the UK and overseas. This membership is provided free of charge to those studying a CIH accredited course for the duration of your course and will provide you with access to a range of resources that are invaluable to your academic studies. You will receive the Essential and Information packages inclusive as part of your membership. Here are just a couple of benefits you will receive:

Inside Housing – keep up to date with the news and current issues in the sector with your free copy of this trade press publication.

News and Views – receive the weekly e-zine from the CIH which brings together news, links to useful websites and developments both in the sector and at CIH

Policy and Practice Focus – our new quarterly bulletin will keep you informed about consultations, policy development and provide a way to get involved and be part of the credible voice of CIH.


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Section 4 - Application guidance

Before you complete your application form, please read these additional notes which will help guide you through the

application process.

4.1 Employment details

Please provide the address of your employer, including a contact telephone number, fax number and e-mail address (where appropriate) so we can contact you during the working day if necessary.

If your employer has a head office and this is different from the address where you work, please provide the head office address.

4.2 CIH equality and diversity monitoring

CIH is committed to ensuring that its services are accessible to everyone regardless of race, gender, religion, sexual orientation or age. So we collect information about our students so that we can highlight any improvements needed in our service.

4.3 Learning support needs

We want to make sure that you have the right support to successfully complete the course so it is important that you fill in this section in full, especially if you feel you have specific learning needs.

If you do have learning support needs, in order to make sure you know what support we can offer we will send you a Learning Support Agreement which sets out the practical support we can offer you throughout your studies with us. Please read and sign the Learning Support Arrangement before your registration is finalised to ensure that the course you are applying for is the right one for you.

4.4 Partnership centres

All students from England and Wales will be directly registered with CIH Distance Learning Centre

4.5 Fees & payments

The cost of the course is detailed in section 3.5 of this document. This includes membership of the CIH for one year.

If your employer is paying for this course please ensure that the “Declaration by employer” section is fully completed and return this form with a purchase order number to the Distance Learning Centre at the CIH.

If you are a non UK/EU national, you will still be able to enrol with CIH Distance Learning. Please contact us for further information and guidance.

http://www.cih.org/policy/display/vpathDCR/templatedata/cih/policy/data/Equality_and_diversity


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4.6 Self-financing students

If you are self financing you can either:

Enclose a cheque for the full amount. The cheque should be made payable to the Chartered Institute of Housing. If you are paying by credit card, please ring and give us the details after you have had confirmation that we have received your form. Please send the correct amount (if you do not send the correct amount there could be a delay in processing your application form). Or

Pay by instalments: If you are paying by instalments, you will not have access to all your course material at once. With the first instalment you will have access to the first module only. When you require access to your next module you will need to contact DLC with payment details for your next instalment. We will then authorise you for accessing the module(s) you are paying for. Individuals who are paying for the course themselves can pay in instalments.

1st

instalment

2nd

instalment

3rd

instalment

4th

instalment

5th

instalment

£1000 £250 £250 £250 £250

4.7 Financial help

If course fees present you with an obstacle, there are a number of different sources of financial support for people

who wish to undertake courses of education.

CIH Butler Bursary

Details will be available on our website http://www.cih.org/butlerbursary

Positive Action Training in Housing (PATH)

PATH National Ltd was set up in March 2000 following the merger of PATH London and PATH Local Authorities. PATH

schemes are run by many organisations providing education and training for Black and Minority Ethnic people who

wish to work in housing. For example, Sandwell MBC has run a PATH scheme for more than ten years. If you want to

find out more about PATH schemes in an area near you, please contact PATH National Ltd, Path National Ltd, 73-81

Southwark Bridge Road, London, SE1 0NQ, telephone 020 7939 9725 or email [email protected]

Family Welfare Association (FWA)

The Family Welfare Association is another source of funding. It will consider applications from single parents, the

disabled, and others. They award grants of up to £200.

http://www.cih.org/butlerbursary



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For further information call 020 7254 6251 after 10 am and ask for the Educational grant Advisory Service, or email

[email protected]

Prospect Training Services

This organisation is funded by the DFEE. Funding is provided for those wishing to embark upon adult work based

learning. Applications are considered on an individual basis. For more information call 01452 507131/331500 or email

[email protected]

Learndirect

Learndirect was launched in February 1998. It is a telephone help-line which helps callers with learning and career

enquiries. The telephone number for Learndirect is 0800 100 900 or visit their website at www.learndirect.co.uk.

4.8 Refunds policy

Our refunds policy is detailed below. All withdrawals from the course must be made in writing to the CIH Distance Learning Centre (address on the back of this enquiry pack).

Stage Policy

Student has not attended Induction day /enrolled Full refund

Student has not attended Induction day. Full refund

Student has attended Induction day/enrolled and it is

within 2 months of the closing date of 14 December

2012

Full refund minus

admin fee of £100

Student has attended Induction day and it is more

than 2 months of the closing date of 14 December

2012.

No refund


http://www.learndirect.co.uk/


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Section 5 – Syllabus and course structure

Students must successfully complete six units for the Certificate (the one mandatory and five chosen from the options

listed below).

Level 4 Certificate in Managing Responsive Repairs*

Mandatory unit Professional practice skills for housing

Units Managing People

Customer care in a housing services context

Financial management for responsive repairs

Performance management for responsive

repairs

Procurement and contract administration for

responsive repairs

* The qualification is still in development so unit titles may vary.

MODULE AIMS

Professional practice skills for housing

This unit aims to give learners the understanding and skills to progress at management level in housing. It does so by

helping them to become more ‘reflective practitioners’. It emphasises the importance of relating individual skills and

performance to the effectiveness of the organisation as a whole, and being proactive in their own professional

development.

Managing People

The unit explores how to manage people, through an understanding of human resource policy and practice, managing

change and managing risk.


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Customer care in a housing services context

The unit will evaluate the approach to customer service in a housing context. It aims to consider the role of effective

customer care in the design, delivery and improvement of housing services. Service and how to use customer

feedback to develop customer focused, needs led services.

Financial management for responsive repairs

This unit aims to develop knowledge requirements for forecasting, monitoring, controlling and reporting on financial

aspects of responsive repairs

Performance management for responsive repairs

This unit aims to develop knowledge requirements for the effective management of performance in responsive

repairs. This includes the context of performance management, the use of performance measures, the gathering and

analysis of performance information and best value

Procurement and Contract Administration for Responsive Repairs

This unit explores how services for responsive repairs are procured and considers how contracts are mobilised and

administered on an on-going basis


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Contact

Chartered Institute of Housing

Distance Learning Centre

Octavia House

Westwood Way

Coventry

CV4 8JP

T: 024 7685 1789

F: 024 7669 4209

E: [email protected]


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CIH Distance Learning Centre

Distance learning application pack

Study to suit your lifestyle

December 2012


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Thank you for applying to study with CIH The Chartered Institute of Housing (CIH) are the largest awarding body for housing qualifications in the UK so if you’re looking to take the first or next step in your career then you’ve come to the right place! What’s included Inside this pack you’ll find everything you need to apply for a distance learning course:

Application form

CIH membership form

Equality and diversity monitoring form

Terms and conditions

What we need from you To help us process your application as quickly as possible so you can begin your studies we will need:

All of the above application forms completed

Photocopies of your previous qualification certificates

We’re here to help Our friendly distance learning team is on hand to help you every step of the way. If you have any enquiries about your application please contact us:

Call us on 024 7685 1789

Email [email protected] or

Fill in an online call back request form

Notes to help you complete your

application

We require photocopies of

qualifications you have previously

undertaken. Here are some useful

contacts if you have difficulty locating

your certificates:

OCR www.ocr.org.uk 01223 553 998

can provide a statement of results.

Edexcel www.edexcel.org.uk

0870 240 9800 can provide a duplicate

certificate.

If students need to convert a foreign

qualification contact UK

NARIC www.naric.org.uk 0870 990

4088 Please note there is a fee

attached to the service for any of the

above.

Please note that we will not be able to

finalise your enrolment until we have

received your signed copy of the

arrangement document.

Deadline for applications

All applications for qualifications at

Level 3 Certificate in Housing

Maintenance and Level 4 Managing

Responsive Repairs must be received by

14 December 2012.

Where to send your completed applications

Send your completed pack and supporting documents to

our distance learning team by:

Fax 024 76 694209

Email [email protected]

Post Distance Learning Centre, Chartered Institute of

Housing, Octavia House, Westwood Way, Coventry, CV4

8JP


http://www.cih.org/distancelearningapply

http://www.ocr.org.uk/

http://www.edexcel.org.uk/

http://www.naric.org.uk/



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Distance learning application form

PERSONAL DETAILS

Name:

Home address:

Home telephone no: Home email address:

Have you lived in the UK or EU for the last three years? (If no, our delivery partners will require further information and you may need to pay the overseas student rate to them)

Yes [ ] No [ ]

EMPLOYMENT INFORMATION

Organisation:

Work address:

Phone: E-mail: Fax:

Work telephone no: Work email address:

Job title: Role level: Role type:

Please indicate your preferred contact number Home [ ] Work [ ]

Please indicate your preferred email address Home [ ] Work [ ]

CHOOSE YOUR COURSE

Level 3 Certificate in Housing Maintenance Level 4 Certificate in Managing Responsive Repairs


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QUALIFICATIONS

PLEASE PROVIDE PHOTOCOPIES OF YOUR CERTIFICATES WHEN SUBMITTING YOUR APPLICATION

PLEASE LIST YOUR QUALIFICATIONS INCLUDING CIH QUALIFICATIONS

Dates studied Subject/level Grade (if known)

CAREER HISTORY

Please tell us about your employment history. If you are currently working in a voluntary position in housing, please specify the organisation you work for and your role

Date Employer Position

COURSE START DATE

When do you want to start this course?

December 2012 for Level 3 Certificate in Housing Maintenance and Level 4 Certificate in Managing Responsive Repairs and 4 courses (closing date on 14 December 2012)

HOW DID YOU HEAR ABOUT US?

Please tick one of the following that is most applicable to let us know how you heard about this course:

Advert College referral Event Flyer Press Website Word of mouth Social network (please specify) Other


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REASONS FOR APPLYING

Please answer the questions below, they have been designed to help you think about your personal objectives and how you are planning to approach your study for the course. The answers also give us a chance to find out a bit more about you; we will share this information with your tutor to help them to provide you with the right support.

1. Please write up to 300 words in support of your application, telling us why you want to do the course and to support your eligibility for the qualification you have chosen. See www.cih.org/distancelearningcourses for eligibility criteria.

2. What experience and skills do you have (including IT skills)?. Please provide up to 200 words for this question.

3. How do you plan to use the learning from this course, how to you think it will support your career in the future? Please provide up to 200 words for this question.

http://www.cih.org/distancelearningcourses


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METHOD OF PAYMENT

Self financing students

Either Return the form by email/fax indicating that you will be sending a cheque and a hard copy of this form in the post (please note we will not be able to process your application form until we have received your cheque) Or Return the form by email/fax and ring us with credit card details – 02476 851789. Please note that we accept Mastercard/Visa/Switch/Maestro.

Sponsored students

Either Return the form by email, and send a letter of authority (this should include the name of the student, the amount to be invoiced and the address for the invoice to be sent to) together with a hard copy of application form in the post (please note we will not be able to process your application form until we have received your letter of authority) Or Return the form by post completing the below declaration by employer or including a letter of authority (this should include the name of the student, the amount to be invoiced and the address for the invoice to be sent to).

DECLARATION BY EMPLOYER

I hereby declare that the course fees will be paid for this applicant upon receipt of an invoice. If you are only paying part of the course, can you please state clearly what percentage this is.

Employer name:

Address for invoicing:

Authorised by (print name):

Authorised by (signature):


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DECLARATION BY APPLICANT

I certify that the information given in this form is correct (please complete if faxing or posting this application form).

Where fees are paid by your employer or a sponsor, CIH will provide details of your progress to them.. Please tick the box if you DO NOT agree to this.

(See terms and conditions for information on our refund policy)

By signing this form, you will accept that:

All information as published here or elsewhere in our promotional materials is correct at the time of printing. The CIH and its partnership institutions reserve the right to change any information including contents of the courses and assessment details where and when necessary within the requirements of the syllabuses;

You have read the course information and understand the level of time commitment needed to complete your studies and produce written assignments within the given deadlines. You have read and understood our refund policy above.

Signature Date


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CIH MEMBERSHIP You are entitled to be a CIH member as part of registering for a CIH qualification.

Are you already a CIH Member? Y/N If yes, please indicate your membership no. ___ _____

If you are not currently a CIH member, we will register you automatically and provide you with member benefits designed to support you in your role and your studies with access to a range of journals, including your own copy of the sector’s leading magazine Inside Housing, as well as newsletters, and website resources and discounts on other CIH products and services. Further information about how to access the full range of services on offer to you will be sent to you as part of your membership welcome pack when we register your membership. In order to provide proof of the circulation figures provided for Inside Housing please sign below to formally request your copy.

Signature Date

Membership terms and conditions A full copy of the CIH Charter & Byelaws and Code of Conduct can be found at: www.cih.org/CodeofConduct. In becoming a CIH member you are undertaking to observe the provisions of the Charter & Bylaws, to abide by the CIH Code of Professional Conduct, and to contribute, if able, to the activities of the Institute and its Regions.

Signature Date

DATA PROTECTION STATEMENT In making this application your contact details will be stored on our database. As a member of the CIH we will use these details to provide you with information and benefits relevant to your membership. From time to time membership details are passed to third parties for the sole purpose of providing you with products and services that you receive as part of your membership such as Inside Housing magazine. The CIH does not sell its membership lists to any other organisation for marketing purposes. You can manage the information that we provide to you by opting in or out of receiving specific types of information by registering and logging in to your online account at www.cih.org/mycih

http://www.cih.org/CodeofConduct

http://www.cih.org/mycih


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MENTOR A mentor is someone from your employing organisation or voluntary placement who can offer you the support, guidance and advice you will need in order to complete your studies at a practical level. It could be for example, your supervisor, line manager or a senior colleague who you think can act as a ‘sounding board’, or you feel comfortable to turn to for sharing ideas or offering practical help. We strongly recommend you have one in place before you start your course. If we need to contact your mentor, we will always seek your permission first. Your Mentor

Name:

Address:

Preferred tel no: Email address:


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CIH Equality and Diversity Monitoring The CIH is committed to ensuring that its services are accessible to everyone regardless of race, gender, ability, religion, sexual orientation or age. The information you give on this form will help us comply with our policy of ensuring equality in our services to you. We recognise that some people may regard some of this information as personal and we have, therefore, included an option in most questions for “prefer not to say”. You do not have to complete all of this form but it will help us improve our services if you can complete as much as possible and return the form. All information CIH collects around equality and diversity will be treated confidentially in accordance with the Data Protection Act and will be stored on the CIH database. Access to this information will be restricted to staff involved in the processing and monitoring of this data. It will be used to provide statistical information only. Please give your consent below for your information to be stored and used in this way.

Signature Date

Equality and diversity monitoring form

SECTION A

Date of birth: DD/MM/YYYY Prefer not to say

SECTION B

The Equality Act 2010 defines a person as disabled if they have a physical or mental impairment, which has a substantial and long term effect (e.g. has lasted or is expected to last at least 12 months) on the person’s ability to carry out normal day-to-day activities. (If you fill in this section please see terms and conditions*)

Do you consider yourself to have a disability according to the terms given in the Equality Act 2010?

Yes No Prefer not to say

If yes, please indicate the type of impairment that applies to you. Please tick all that apply. If your disability does not fit any of these types, please mark other and specify.

Physical/mobility impairment, such as a difficulty using your arms or mobility issues which require you to use a wheelchair or crutches

Visual impairment, such as being blind or having serious visual impairment

Hearing impairment, such as being deaf or having a serious hearing impairment

Mental health condition, such as depression or schizophrenia

Learning disability/difficulty, such as Down’s syndrome or dyslexia or a cognitive impairment such as autistic spectrum disorder

Longstanding illness or health condition, such a cancer, HIV, diabetes, chronic heart disease or epilepsy

Other (please specify)


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SECTION C

The following ethnic groups are based on the Census 2011 categories and are listed in alphabetical order

Asian, Asian British, Asian English, Asian Scottish, Asian Welsh or Asian Irish

Indian Pakistani Bangladeshi

Chinese Other Asian background (please state)

Black, black British, black English, black Scottish, black Welsh or black Irish

Caribbean African Other black background (please state)

Mixed

White and black African White and black Caribbean White and Asian

Any other mixed/multiple ethnic background (please state)

Other

Arab Other (please state) Prefer not to say

White

English Welsh Scottish

Northern Irish British Irish

Gypsy or Irish traveller Any other white background (please state)

SECTION D

Gender

Male Female Prefer not to day

Do you identify yourself as transgender? For the purpose of this question transgender is defined as an individual who lives, or wants to live, in the gender opposite to that which they were assigned at birth.

Yes No Prefer not to day

SECTION E

Religion/belief

Buddhism Judaism Other (please specify)

Christianity Islam Prefer not to say

Hinduism No religion Sikhism

SECTION F

Sexual orientation

Bi-sexual Heterosexual/straight Other (please specify)

Gay man Gay woman Prefer not to say


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Thank you for registering to study via distance learning with CIH. See page 2 for details on where to send your completed application pack.

For more information see the terms and conditions below.


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Terms and conditions For all courses except Level 2, your course materials will be made available on the Moodle website prior to the start of your course and you will be sent more details. For Level 2 course materials will be sent in hard copy, workbook format.

Partnership centres The CIH distance learning centre works with FE and HE colleges to deliver courses.

Students in Scotland studying the Level 3 Award, Certificate or Diploma in Housing Practice and the Level 4 Certificate for the Housing Profession, will be allocated to Dundee College.

Students from England studying the CIH Level 3 Diploma in Housing Practice will enrol with CHS.

The MSc Housing Studies, Professional Diploma in Housing and Sustainable Communities and MSc top-up are delivered by CIH in partnership with De Montfort University, Leicester.

Refund policy This policy below will be strictly adhered to. All withdrawals from the course must be made in writing to the CIH distance learning centre.

REFUND POLICY

Stage Policy

Student has not attended induction/enrolled with a centre Full refund

Student has not attend induction day or filled in centre enrolment form Full refund

Student has attended induction day/enrolled with centre and it is within 2 months of the closing date of 14 December 2012

Full refund minus admin fee of £100

Student has attended induction day and it is more than 2 months since the closing date of 14 December 2012

No refund

In addition, if you fail to attend any booked course events - except for mitigating circumstances and with prior notice where possible - you could be liable to pay any costs and/or expenses incurred to CIH in delivering the course events.

*If you have filled in Part B of the equality and diversity monitoring form it is important that you read and understand the CIH learning and support arrangement which we will send you to sign and return as part of your application to CIH distance learning centre. Please note that we will not be able to finalise your enrolment until we have received your signed copy of the arrangement document.

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