Date:

To Name & Address of Distributors,

Kind attention:

Sub: SIM Replacement Process- Distributors obligationsDear Sir,

Apropos to subject reference, we write to inform you that, in addition to the covenants mentioned in the prepaid distributor agreement, you are hereby authorized to perform SIM replacement services to the Subscribers of IDEA Cellular based on written request from the Subscribers as per the conditions and policies notified by IDEA from time to time. The indicative (not exhaustive) terms are mentioned below;

i. You shall procure a written request for SIM replacement from the subscribers approaching for such service in the prescribed format circulated by Idea.ii. You shall personally verify the customer requesting for the SIM replacement against his original photo ID (as per the approved list of POI circulated by DoT) and his other antecedents as per the process prescribed by Idea on a time to time basis.iii. You shall mandatorily verify the name and address of the subscriber along with any one of the other mandatory fields (as specified in the SIM exchange request form prescribed by Idea) with the subscriber requesting for SIM replacement vis--vis information provided by IDEA. iv. You shall mandatorily collect a copy of identity proof, produced by the subscriber and duly verified by you with the original.

v. You shall also ensure that the address on the proof of identity (POI) and proof of address (POA) of the requesting subscriber matches with the existing information and make note of the same on the SIM replacement form.

vi. In the event the details of the requesting subscriber are the same vis--vis the existing information, then you shall provide the SIM replacement to the requesting subscriber and note the same on the SIM exchange form for the record purpose and future reference. vii. In the event, the details of the requesting subscriber does not match with the details of the subscriber of the existing information, then you shall not process the SIM replacement request. You shall also notify that to the requesting subscriber that the SIM replacement request cannot be processed due to the mis match and store the SIM exchange form for record and future reference. viii. The terms and conditions mentioned above shall be read along with the covenants mentioned in the prepaid distributor agreement.

ix. The clauses of the prepaid agreement namely i) termination clause, ii) confidentiality clause, iii) indemnity clause iv) claw back and claiming back shall be equally applicable to the above said services.

Please sign a duplicate copy of this letter containing the terms and conditions for SIM replacement services and delivery the same back to us for our records.

Thanking you,

Sincerely,

For IDEA Cellular Limited

Authorized SignatoryInternal