Topic : Letter of Complaint

Useful ExpressionsOpening Closing1. On behalf of the residents of ..., I

wish to lodge a complaint about ...2. I would like to complain about the ...3. We would like to draw your attention

to ...4. I wish to make a complaint about

the ...5. I wish to bring your attention ...

1. We would like you to look into this matter and take immediate action.

2. We hope you will take action at once.3. It is hoped that you will solve this

problem.4. We hope that you will cooperate and

take action on this matter.5. We hope that our complaint receives

your full consideration.

Question

You are a resident of Taman Pelangi. After a discussion with the other residents, you write a letter to complain to the President of the Town Council in Batu Pahat.Use these notes to write your letter.

Rubbish not collected regularly – bins full – cannot be covered tightly – stray dogs, cats knock bins down – scatter rubbish – flies – stench unbearable

Grass – uncut – long, unsightly – children – cannot play outside homes

Planning and writing the essay

Paragraph 1

Paragraph 2

Paragraph 3

Paragraph 4

Paragraph 5

On behalf of the residents of …

Rubbish not collected regularly – bins full – cannot be covered tightly – stench unbearable

stray dogs, cats knock bins down – scatter rubbish – flies

Grass – uncut – long, unsightly – children – cannot play outside homes

We would like you …

Opening Expressions

How long has the rubbish been left in the bins?How bad is the stench?

What happens to the rubbish?What can you write about the flies?

Where?How long has the grass been uncut?Why can’t they play outside?

Closing expressions

No. 10, Taman PelangiJalan Aman72450 Batu PahatJohor

The PresidentBatu Pahat Town CouncilJalan Durian72000 Batu PahatJohor 3 APRIL 2007

Dear Sir

Uncollected Rubbish and Uncut Grass in Taman Pelangi

On behalf of the residents of Taman Pelangi, I would like to draw your attention to the above matter which has affected the residents of Taman Pelangi.

2. The garbage trucks do not come regularly to Taman Pelangi to collect rubbish. Sometimes the rubbish is left in the bins for two weeks. As a result, the bins are so full that they cannot be covered tightly. The stench is so unbearable that our windows have to be closed all the time.

3. The area is infested with stray dogs, cats and even rats. The dogs and cats knock the overfilled bins down and scatter the rubbish all over the place. Flies buzz and settle on our food. This is unhygienic as it will cause an outbreak of cholera in our residential area.

4. Our second complaint is the grass outside our homes and in the playground. The grass has been uncut for more than two months and it is now long and unsightly. Children cannot play outside their homes because there may be snakes hiding in the long grass.

We sincerely hope you will attend to this matter promptly to ease our burden. Your co-operation is greatly appreciated.

Thank you.

Yours faithfully

(CHIN EK JIE)