let's talk about ir pr in the investment community!
TRANSCRIPT
Webinar:Let'stalkaboutIR&PRintheinvestmentcommunity!
PatriciaBaronowski-SchneiderFounderandPresidentPris.neAdvisers
Patriciahasover25yearsintheInvestorRela.onsandPublicRela.onsfield.Sheimproveexternalrela.onshipswithclients,enhancemarketability,andeffec.velymanagestheflowoffinancialandpublicinforma.onamongclients,shareholdersandthefinancialcommunity.Shehasastrongtalentforclearlycommunica.ngfinancialinforma.onandbusinessstrategiestoavarietyofaudiences.
AreIR/PR/Marke.ngthesame?IalwaysliketosayabigNO
Investorrela.ons(orIR)isaspecificsub-disciplineofpublicrela.onsthatrevolvesaroundhowacompanycommunicateswithinvestors,shareholders,governmentauthori.es,andthefinancialcommunity.
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ThePrimaryGoalofInvestorRela.ons• Ensurethatfinancialmarketsaccuratelyvaluethecompany’s
assets,expecta.onsandfutureearningsandcashflows• Maintainfavorableaccesstocapitalmarkets• Maintainmarketliquidityunderallcondi.ons• InformmanagementandBODaboutdevelopmentsin
financialmarketsandpercep.onsofinvestors• Enhancemanagement’sunderstandingofpeer’s
performance,strengthsandstrategies• Maintainopencommunica.onsandcredibilitywithinvestors,
employees,customers,suppliersandcommuni.esinwhichthecompanyoperates
• Ensureconsistencyofcommunica.onswithrelatedcons.tuenciesandthetrade,financialandgeneralmedia.
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KeyElementsofanIRPlan–Tac.c-Driven
1. AnalystContact/AnalystMee.ngs2. Budget3. CrisisCommunica.onsPlan4. FactSheet/FactBook5. InvestorContact(ongoing)6. InvestorRela.onsKit7. MediaLists8. PhotoArchives9. PressReleases(asneeded)10. Rela.onshipwithSpecialtyFirm/MarketMakers11. Rela.onshipswithOutsideVendorsandConsultants12. Website
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KeyElementsofanIRPlan–Strategy-Driven
1. AnalystDay2. Benchmarking3. BrokerContact4. Compe..ve/IndustryAnalysis5. CorporateGovernance6. DisclosurePolicies7. EmployeeCommunica.ons8. Individua;InvestorProgram9. Industry/InvestorConferences10. MarketIntelligence11. Sell-sideOutreach12. Targe.ng
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AreIR/PR/Marke.ngthesame?(cont)
Publicrela.onsisastrategiccommunica.onprocessthatbuildsmutuallybeneficialrela.onshipsbetweenorganiza.onsandtheirpublic.
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AreIR/PR/Marke.ngthesame?(cont.)
MarkeEng• Managementprocessthroughwhichgoodsandservicesmovefromconcepttotheinvestor.• Itincludesthecoordina.onoffourelementsofmarke.ng:• (1)iden.fica.on,selec.onanddevelopmentofaproduct,• (2)determina.onofitsprice,• (3)selec.onofadistribu.onchanneltoreachtheinvestor,and• (4)developmentandimplementa.onofapromoEonalstrategy.
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Inanutshell• Iliketobreakitdownas• “IR”iscommunica.ngwiththeinvestmentcommunity(currentshareholders,poten.alshareholders,analysts,brokers)
• “PR”iscommunica.ngwiththepublicasawhole(adver.sing,mediarela.ons,events,webinars,etc.)
• “Marke.ng”isyourplanonhowyouexecutetheabovetwo–yourplantoensurethatwhateveryouarepresen.ngtoyourinvestorsandpublicaredonesoinafashionthatbestsuitsyourgoals
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5AdvantagesThatFlowfromConsistentInvestorCommunicaEons
Consistentandthoroughinvestorcommunica.onshaveanumberofimportantadvantages,including:• Forceaccountability:Investorrela.onsandcommunica.ons,suchasmonthlyandquarterlyreports,willkeepexecu.vesaccountabletothemselvesandtoinvestors.• Encourageevalua2on:Therepor.ngcomponentsofinvestorcommunica.onsensurethatexecu.vesareconsistentlyevalua.ngthemselvesandthecompany.• Leveragerela2onships:Stronginvestorrela.onsmakeitmorelikelythataninvestorwillbeabletoiden.fypoten.alareasofgrowth,partnerships,ornewbusinessangles.Companiesbenefitwheninvestorsareac.veadvocatesforthemandcanusetheirrela.onshipstohelpthecompany.• Securenewinvestors:Arecordofstronginvestorrela.onsandadocumentedhistoryofthecompany’sperformance,whichareoutlinedininvestorcommunica.ons,willakractnewinvestors.• Buildinfrastructure:Actlikeabigbusinessandyouwillbecomeabigbusiness.Investorrela.onsandrepor.ngareimportantinfrastructurecomponentsforlargercompaniesandyoushouldstartdevelopingthisinfrastructureearly.
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AdvantagesofPublicRelaEonsPublicrela.onshasthepowertoreachalargeaudience,givingyourbusinesstheplalormitneedstoreallyshineandallowsyoutoakachcredibilitytoyourproductorcompany.1. Credibility--Havingcredibilityissoessen.altoasuccessfulbusiness.BecausePRandadver.singareverydifferentthings,consumersarelikelytogivecredibilitytoyourbusinesswhentheyseeitmen.onedinthemedia(uncompensated!)comparedtowhentheyseeyouradsorbillboards.StudiesshowthatPRhas7.mesmorecredibilityamongconsumersthanadver.sing!
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AdvantagesofPublicRelaEons(cont)
2.TargetMarket--Mediasourcescanplacetheinforma.onthatisrightuptheconsumersalleyandgivethemtherequiredinforma.ontheyneed.3.Cost--Whileit’struethatPRcanbecostlyifyouhirethewrongfirm,consideringthecostofotherpromo.onaladver.sing,itisonthecheapendofthescale.WhenyoustepbackandlookatthecostofPRconsideringthepossibleleadswhenreachingtherightmarket,you’llfindthatthecostisverybeneficial.
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AdvantagesofPublicRelaEons(cont)
4.LeadGenera2on--ThemediaplacementthatyoureceivefromPRislonglas.ng.You’lllikelyhaveanini.alfloodofleads,andthenas.mewhereson,you’llno.cethatthereiss.llthepossibilityofleadgenera.onfromjustonegoodmediamen.on.AspeopleandbusinessesstumbleonthePR,itwills.llbeeffec.veatgenera.ngleads(thusleadingbacktoour#3point:cost).
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AdvantagesofPublicRelaEons(cont)
5.Image--PRisn’tjustpromo.nganitemoraspecial.PRtakesyouren.rebusinessandputsitinthelights.Thishelpscreateanimageofyourcompanyandcreatesthepossibilityofamorewellroundedpatronage.Effec.vePRleavesyourcompanywithaposi.veimage,whichisalwayshelpfulinthefuture
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10ContentMarkeEngBenefits• Increasesvisibilityofyourbrand• Developslas.ngrela.onshipswithyouraudience• Improvesbrandawarenessandrecogni.on• Createsloyaltyandtrust,withbothyourcurrentcustomersand
prospects• Helpsyoutobuildauthorityandcredibility• Posi.onsyourbusinessasanexpertinyourindustry• Generatestraffictoyoursitetoimproveleadgenera.on• Opensachannelofcommunica.onthroughsocialsharesand
comments• Helpsyourcustomermovethroughthepurchasedecisionmore
quickly• Providesvaluewithnostringsakached
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SocialMedia–thedreadedword“We’llbeoutofcompliance”iss.llthemajorreasonthatfinancialservicesfirmsblocktheuseofsocialmediaforregulatedusers.However,thatfeariscontrarytotheevolvingregulatorylandscape.BoththeSecuri.esandExchangeCommission(SEC)andFinancialIndustryRegulatoryAuthority(FINRA)statethattheyseeavalueinsocialmediaasaneduca.onaltoolforinvestors.Thisapprecia.onforsocialmediawasreinforcedrecentlyattheLIMRA/LOMA2014SocialMediaConferenceforFinancialServices,atthe“AsktheRegulators!”session.OwenDonley,ChiefCounsel,OfficeofInvestorEduca.onandAdvocacy,SECandThomasSelman,SeniorVicePresident,FINRAdiscussedhowtheirrespec.veorganiza.onsseektoprotectinvestorsandgenerallyviewsocialmediainaposi.velight.hkp://www.forbes.com/sites/joannabelbey/2014/09/03/yes-finra-and-the-sec-like-social-media/#5a73d2c112ce
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SocialMedia–thedreadedword
Theuseofsocialmediabythefinancialservicesindustryisrapidlyaccelera.ng.Ingrowingnumbers,registeredinvestmentadvisers(“RIAs”or“firms”)areusingsocialmediatocommunicatewithexis.ngandpoten.alclients,promoteservices,educateinvestorsandrecruitnewemployees.PursuanttoAdvisersActRule206(4)-7,3firmsusingsocialmediashouldadopt,andperiodicallyreviewtheeffec.venessof,policiesandproceduresregardingsocialmediainthefaceofrapidlychangingtechnology.hkps://www.sec.gov/about/offices/ocie/riskalert-socialmedia.pdf
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SocialMedia–thedreadedword
• SocialMediaandInvesEng
SocialmediaandtheInternetingeneralhavebecomeimportanttoolsforinvestors.Investorsmayusesocialmediatoresearchpar.cularstocks,lookupbackgroundinforma.ononabroker-dealerorinvestmentadviser,findguidanceoninves.ngstrategies,receiveup-to-datenews,anddiscussthemarketswithothers.
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Whatshouldtherela.onshipbebetweenPRorIRandaninvestmentfund?
Eitherisintegraltogivingafundavoiceoraniden.ty-apresenceinthemarketplacethatgoesbeyondtheopeningandclosingbell-socurrentandprospec.veinvestorscandis.nguishthisorthatfundfromthecompe..on.Putadifferentway,silenceisnotanop.on;whichistosay,withoutPRorIR-withoutameansofar.cula.nganideaorlayingclaimtoanovelapproachtoinves.ng-yourtargetaudiencehasnoreasontoknowyouexist;theyhavenocausetoknowanythingabouttheindividualstrengthsafundorcompanypossesses,norwilltheywanttoinvestinsomethingthatseemstooforeign,abstractorremote.
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Howdoyouquan.fythevalueorROIofPRorIR?
Bywayofexample,acoverstoryinamajormagazine-orasegmentonatopfinancialTVshow-is,forallintentsandpurposes,free.Comparethatwithadver.singforsimilarspaceorcommensurate.mewiththesamevenue-theadver.singcostsaretens,ifnothundredsofthousandsof,dollars-whereyourmessagehasnoneofthesamecredibility.Youcancalculatethatexpensedowntothelastcent;butthereisanincalculablevalue,too,whichaccruestobusinessesthattransformthemselvesintobrands.Abrandresonateswiththepublicinapowerfulway,makingacompany'sperceivedvalue-indeed,itsactualvalue-allthemoreworthwhile.
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WhyisPRorIRanecessity?
Withoutit,toreiterateanearlierpoint,youcedegroundtothecompe..on;youforfeitpoten.alinvestorstothecompe..on,thusenablingthemostvocalfundorCompany-whichmaynotnecessarilybethebestfundorCompany-toincreasetheamountofmoneyithasundermanagement.Thatscenarioisunacceptable.
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WhataretherisksofnothavingaPRorIRstrategy?
Shouldacrisishappen,beitatemporarysetbackwithyourfundorCompany—ordamageduetospecula.on,rumorandinnuendo,youhavenoprograminplace-youhavenoprofessionalsattheready-toreversethispossibleexit,byinvestors,orcorrectthismisinforma.on,bythepress.
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Andfinally,howshouldPRorIRhelpinvestors?
Itshouldclarifyessen.alinforma.on,crystallizeintelligenceintointelligiblecontentandconvertotherwiseabstractdataintoaccessiblematerial.Insomanywords:Giveinvestorssomethingtheycanuse,somethingthathelpsbekerunderstandtheadvantages-andreasonstoinvest,ortocon.nuetoinvest-inyourfundorCompany.
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