let’s protect the environment together. don’t print this presentation unless it’s absolutely...
TRANSCRIPT
Let’s protect the environment together. Don’t print this presentation unless it’s absolutely necessary..
BYCYRIL VANLATHEM
OSS FAI DEVELOPER
FEEDBACK ON THE BOUYGUES TELECOM EXPERIENCE WITH APPDYNAMICS
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C. VANLATHEM – PAUG JUNE 2013
AGENDA
1 - Bouygues Telecom
2 - Why an APM on the OSS?
3 - Choosing the APM from AppDynamics
4 - AppDynamics at Bouygues Telecom
5 - Specific use case
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KEY FIGURES
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Extensive 2G/3G coverage, with higher forthcoming H+ speeds (especially 4G technology)
• 99% of the population has 2G coverage, 96% 3G+ (up to 7.2 Mb/s), and 58% in H+, the fastest 3G speeds - up to 42 Mb/s
• 15,000 relay antennas
• Coverage in more than 250 international locations due to agreements with more than 530 foreign operators
• Deployment of 4G began in 2012, with coverage in the city of Lyon
• Over 10 billion euros invested in the network since 1995
Mobile Network
Bouygues Telecom is currently the only provider of ADSL, FTTLA (fiber optic with Coax Cable Termination), and FTTH (fiber to the home)
• 4,800 connection nodes
• 78% of households covered in unbundled zone
• Almost 7 million households eligible for the very high fixed speed (THDF) due to an agreement with Numericable (2009)
• 40,000 km of fiber
• Access to THDF for over 13 million potential households due to agreements with SFR (2010) and Orange (2012) in both high and low density zones.
Fixed Network
WHY AN APM ON THE FIXED OSS
BSS
OSS BackPFS Network(SMV / DSLAM / ACS / IMS
/ Radius HS)
Référentiels techniques
OSS
Customer Reference MAJ
MAJProvisioning
Operators/partners Relationship
information feedback
Stream of orders
IHM Sales/ IHM PNF / IHM Cdc / Diag / …
Requests
OSS Front
Supervision based on the thresholds
OSS Front
OSS BackProvisioning
Technical OSS standards
MAJ
Availability of the Provisioning chains
NAGIOS QOD: flows Consistency and
OSS ref
Availability of front OSS Sale:Eligibility / OSS Guichet /
NRMNAGIOS
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C. VANLATHEM - PAUG JUNE 2013
TOOLS AVAILABLE IN THE APM (APPLICATION PERFORMANCE MANAGEMENT) SPACECRITERIA USED FOLLOWING THE POC.
Criteria for choosing an AMP: Simple installation and configuration Available for a variety of technologies (Java, .NET, PHP, etc.) User-friendly interface for analytics Cost Support requirements taken into account
AppDynamics met all of these requirements: Auto-discovery mechanism Clear dashboard Economical model based on the number of JVMs.
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APPDYNAMICS AT BOUYGUES TELECOM
Usage environment Provisioning FAI 40 JVMs
Principal uses Monitoring/Measuring=> Provide visibility Supervision => Detect incidents more quickly Diagnostic assistance => Reduce delays in incident resolution KP assistance / Performance measurement => Anticipate problem points
Forthcoming tasks to reach our target Finalize JMX metrics Create alerts Interface with NAGIOS Customize our dashboards Preview monitoring of our new management system: Fulfillment Order Management Suite
from TIBCO
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APPDYNAMICS AT BOUYGUES TELECOM
Immediate gains with respect to monitoring….
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APPDYNAMICS AT BOUYGUES TELECOM
…and with respect to error analysis
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CONCRETE EXAMPLE FINDING THE CAUSE OF A BOTTLENECK OF A (ST.)?
Symptom : Bottleneck in the ODYL domain Functional impact: provisioning optimization process for stalls (?) Technical mpact : frequent alarms being relayed to the cockpit (support level 1) requiring repeated stopping
and restarting
Process:
Analyzing errors in the Errors dashboard => no significant problem found
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CONCRETE EXAMPLE FINDING THE CAUSE OF A BOTTLENECK OF A (ST.)?
Nothing significant uncovered at the memory level when incidents occurred (Memory dashboard)
Nothing significant uncovered at the response time level when incidents occurred (Slow Response
Times dashboard)
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CONCRETE EXAMPLE FINDING THE CAUSE OF A BOTTLENECK OF A (ST.)?
Observation of different indicators and metrics
available from AppDynamics::
Detection of regular saturation of a connection pool
(?) Discovery of an anomaly Correction of the anomaly Re-establishment of service confirmed by various
measurements
Connection pool utilization on the ST (?)