let’s meet the hotel staff!
TRANSCRIPT
Let’s meet the hotel staff!
Who …? monitors the performance of the hotel through verification and analisys of guest satisfaction systems and finacial reports
maintains product and service quality standards
develops accurate and aggresive long and short-range financial objectives
prepares financial reports.
plans and organizes the work of others
deals with the general public, employees and customers Manager
Who …? cleans the linen
makes the beds
cleans the rooms
cleans bath and shower
cleans walls and floors
cleans wardrobes
Hotel maid / Housekeeper
Who …? prepares for guest arrival
greets the guests when they arrive
checks the guests into the hotel
assigns suitable rooms
checks the guests method of payment
keeps a record of the status of each room in the hotel
provides information to guests
Receptionist
Who …? plans menus
makes sure food is of the right quality and price and is produced on time
manages stocks of food
orders food from suppliers
controls a budget and keeps accurate records
recruits and trains new staff
Kitchen manager / Head chef
Who …?
You are often a customer's first impression of the hotel where you work.
Bellhop / Bellboy
helps guests out of vehicles
unloads their luggage and transports it into the hotel and their rooms
helps guests find their rooms.
teaches guests to operate door locks and room lights and assists with roll-away beds or cribs
Who …?
Receptionist
ensures guests have everything they need during their hotel stay
books tables at the finest restaurants.
handles incoming requests from guests
provides map directions for tourists
ensures additional housekeeping needs, such as extra towels or bottles of shampoo are ready.
Who …?
Security guard
checks all personnel entering the building
performs regular safety inspection to protect the institution.
investigates and informs any illegal activity
reports all incidents, accidents and any other emergency
prevents unauthorized entries
Who …?
Waitress / Waiter
collects payments from customers
writes food orders, memorizes orders, or enters orders into computers for kitchen staff
takes orders for food or beverages
checks with customers to ensure that they are enjoying their meals
takes action to correct any problems
serves food and/or beverages
removes dishes and glasses from tables