LET’S BUILD DREAMS TOGETHERWe all have dreams. We all need someone to help us make those dreams come true.

ALEXANDER FORBES

2 |

EMBRACE YOUR DREAMS

| 3

Dreams can guide us towards greater vision and aspirations for our lives. At Alexander Forbes, we work to grow and protect our clients’ dreams – to help them create the futures they want to live in.

Our dream is to see our clients realise theirs.

OUR DREAM

ALEXANDER FORBES

4 |

Alexander Forbes is a leading financial services provider. We specialise in employee benefits, advice and administration, multi-manager investment and short- and long-term insurance solutions. We help our clients create, grow and protect their wealth and assets to secure their financial well-being.

Being a world-class financial institution isn’t what defines us. We exist to serve our clients at every stage of their lives. The best way we know how to do that is by nurturing and developing our employees.

Together we build dreams.

ABOUT ALEXANDER FORBES

“I stand by my word ... No other company possesses our unique array of solutions across both institutional investment and retail channels.” – Andrew Darfoor

EMBRACE YOUR DREAMS

| 5

OUR PEOPLE – THE DREAM MAKERS

“If you want to make a career in the financial services industry, you would really benefit from working at Alexander Forbes – there is always opportunity for growth and you are always encouraged to study.” – Ursula Edwards

A business that focuses only on making money is a poor business. Without a dedicated team of experts, we would not be able to achieve the successes we continue to enjoy every day. Our most important asset is our employees. To grow our business, we must grow our people.

We insist that our employees do work that they enjoy and understand what impact it has. The outcome of each employee’s work must be clearly defined – they must know what winning means in their role. We also want our employees to insist on regular and continuous performance feedback and fair treatment, recognition and reward.

ALEXANDER FORBES

6 |

ARE YOU THE FUTURE OF OUR COMPANY?

“The opportunity to grow is important. I started off as a junior administrator. Today I am a business analyst. My hard work has always been recognised.” – Karen Fox

At Alexander Forbes we want the best-of-breed. We employ the best minds because we pride ourselves as innovators and thought leaders in the financial services industry. We hire smart people, competent people, people who love their work.

It doesn’t matter what you do. Whether you’re an actuary, pension fund lawyer, investment specialist, risk manager or client service agent, we want you to be – and continue to aspire to be – the best at what you do.

With that in mind, remember that people don’t care how much you know, until they know how much you care.

EMBRACE YOUR DREAMS

| 7

OUR VISION

We want to be sure that the work we do adds considerable value to the people and communities we serve and the environments we operate in.

Our role is to enhance the quality of people’s lives. We place the highest value on attracting and exceptional great talent within the organisation, and to provide positively impactful solutions that are responsive to the needs and aspirations of our clients. This is what motivates us to be mindful of the work that we do and how it affects: clients who rely on, trust and pay us for the work we do colleagues who are part of the Alexander Forbes family communities that we enrich through outreach activities shareholders who invest in our business.

ALEXANDER FORBES

8 |

OUR VISION

To build a globally distinctive pan-African financial services leader. Alexander Forbes aims to enrich the lives of our clients, employees, society and investors positively and sustainably.

OUR VALUE PROPOSITION

To secure our clients’ financial well-being by providing peace of mind. We do this by helping them create, grow and protect their wealth so that they can achieve the things that matter most to them.

WHY WE EXIST

“I believe that the company’s vision will live on.” – Luciano Dorkin

EMBRACE YOUR DREAMS

| 9

WHAT SETS US APART?

There are many companies that offer similar products and services. At Alexander Forbes, we believe our culture and values set us apart from our competitors.

We do everything we can to understand our clients’ dreams and then help them achieve those dreams.

At Alexander Forbes we tailor expert, innovative solutions and deliver them with simplicity. We build long-term relationships, knowing we have to earn each client’s trust to create a mutually enriching experience.

“SERVE has added tremendously to the way I carry myself. My job is all about relationships and providing solutions. So I have the pleasure of living it daily. I see the happiness it brings as we roll out solutions and enrich people’s lives.” – Tsholanang Mabalane

ALEXANDER FORBES

10 |

OUR APPROACH

“In my professional capacity at Alexander Forbes, SERVE is a reminder to do greater things in serving our clients. Through our SERVE model, we create better and long-lasting relationships. Most of all we fulfil the promises we make to our clients.” – Colin Mchunu

Our business conduct and interactions are driven by a clear client-centred SERVE model. Clients can hold every employee at Alexander Forbes accountable to deliver – with greater simplicity – expert, innovative solutions. We do this to create long-term relationships based on the value of trust, so that we can enrich people’s lives.

EMBRACE YOUR DREAMS

| 11

PROFESSIONAL DEVELOPMENT

“Alexander Forbes really cares about the well-being of their employees – physically, emotionally and psychologically.” – Miranda Pillay

To be the best you must work with the best. At Alexander Forbes you can: work with some of the greatest thought leaders in the

financial services industry tap into various leadership and development programmes participate in executive coaching and mentorship

programmes climb the corporate ladder – take advantage of

opportunities for promotion enrich your professional and personal life.

Alexander Forbes encourages all employees to improve themselves and focus on their own dreams and aspirations. This is a mutually beneficial relationship that elevates the reputation of each individual and the company.

ALEXANDER FORBES

12 |

TRANSFORMATION

“I have the ability to move into different areas, and expand my skills. There are good quality line managers who understand work and life balance.” – Leshae Williams

Our employees reflect the rich diversity of the clients we serve. This helps us develop solutions that respond to the needs of our multicultural clients. This is crucial to our success and long-term sustainability. We remain committed to create a workplace environment that is fair and where employees have access to equal opportunities. Every employee at Alexander Forbes has the opportunity to grow.

In building a respectable brand and overall a better business over time, we strive for commitment beyond compliance. Alexander Forbes believes in taking the process of transformation to the people and that means socio-economic involvement that changes lives.

We embrace cultural diversity.

EMBRACE YOUR DREAMS

| 13

REMUNERATION AND REWARD

“I have a job which helps me to be independent. I pay my own bills and take financial strain off my family.” – Collette Padyachie

Alexander Forbes offers competitive rewards and benefits. As an employee you get preferential rates on: motor, household and travel insurance investment products like 15 different unit trusts.

Good work must be rewarded. We work with real people who find real solutions to real problems and go beyond the call of duty to do so. That’s why we offer SuperServe Rewards. This is a four-tier recognition and rewards programme. The peer-to-peer, manager incentives, quarterly and annual rewards structure guarantees that our employees are rewarded for jobs well done.

ALEXANDER FORBES

14 |

EMPLOYEE RELATIONS

“I come to work each day, but I don’t feel like I’m at work. This place is home. The people here are amazing. I’m looking foward to turning the time that I have been here to 100 years.” – Mosibudi Phukubye

We promote fairness and consistency within the employment relationship. We recognise employee rights and believe in treating every individual with dignity, respect and integrity. Transparent and honest two-way communication with all our employees ensures that we maintain and build long-lasting relationships with every member of the Alexander Forbes family.

Alexander Forbes is more than just a career opportunity – it’s a lifestyle. The company promotes the physical, financial and emotional well-being of every employee.

The My Well-being initiative delivers important health and lifestyle information and services to employees across the country. We have regular blood donation, health awareness and interactive sessions to encourage employees to live healthy lifestyles.

EMBRACE YOUR DREAMS

| 15

WHY DON’T YOU WORK HERE YET?

“I want to be part of the winning team and to be successful. Alexander Forbes offers this.” – Susan Perumal

Now you know what we stand for. You’ve heard from real Alexander Forbes employees who are making their dreams a reality.

If you identify with our company culture and believe that you have what it takes to be an influential part of this diverse and motivated family, take the next step.

For more information about Alexander Forbes call 011 269 0000 or email yourlife@aforbes.co.za.

To find out about career opportunities at Alexander Forbes, visit www.alexanderforbes.co.za.

ALEXANDER FORBES

16 |

EMBRACE YOUR DREAMS

| 17

OUR GLOBALHEAD OFFICE

“It’s great that some of life’s admin, from self-care to beauty, can be achieved within the safety and convenience of our head office. This makes things easier for my colleagues and me – especially the working moms.” – Nthabiseng Ngoasheng

The Alexander Forbes building on 115 West Street in Sandton is a comfortable, healthy and productive working environment. This state-of-the-art building is a home away from home for employees. It’s an environment that physically embodies the way we do business.

The building earned a 4-star Green Star rating at the Green Building Council of South Africa. Benefits include increased circulation of fresh air, reduced heat, plant-filled pause areas, state-of-the-art workstations and the latest building technology. It is fully equipped with a restaurant, wellness centre, clinic services, a corporate beauty therapist, crèche and convenience store. There’s also a dry cleaner, shoe repair facility, car wash service and mail delivery system.

115 West Street is an expression of our confidence in ourselves and the future of our country and continent. It’s also a practical commitment to helping employees reach their potential while supporting social transformation and environmental responsibility.

For career opportunities, please visit our website: www.alexanderforbes.co.za

GET IN TOUCH

Head officePO Box 787240 Sandton, 2146115 West Street, SandtonTel: +27 (0)11 269 0000Fax: +27 (0)11 269 0149

BenoniPO Box 13255, Lakefield Benoni, 15251st Floor The Conservatory@ Lakefield, North Rand, BenoniTel: +27 (0)11 898 1777Fax: +27 (0)11 894 8287

BloemfonteinPO Box 12731Brandhof, 93248–10 Reid StreetWestdene, BloemfonteinTel: +27 (0)51 403 6500Fax: +27 (0)11 669 2952

Cape TownPO Box 253, Cape Town, 8000Block A, The Boulevard Searle Street, Woodstock Cape TownTel: +27 (0)21 401 9300Fax: +27 (0)21 415 5580

DurbanPO Box 782 Umhlanga Rocks, 4320Alexander Forbes Place10 Torsvale Crescent Torsvale Park, La Lucia Ridge Office Estate, La LuciaTel: +27 (0)31 573 8000

East LondonPO Box 19367, Tecoma, 52141st Floor Short Mill House Quarry Office Park, Quartzite Drive, Berea, East LondonTel: +27 (0)43 701 4800Fax: +27 (0)43 721 0026

GeorgePO Box 280George, 6530Beacon Place 125 Meade Street, GeorgeTel: +27 (0)44 801 9500Fax: +27 (0)44 874 2776

KlerksdorpPostnet Suite 60 Private Bag X10Flamwood, 257240 Dr Yusuf Dadoo Avenue Wilkoppies, KlerksdorpTel: +27 (0)18 474 9402Fax: +27 (0)12 425 4143

NelspruitPO Box 2387Nelspruit, 1200Level 3 Block 4, Crossing Centre, Corner of Samora Machel and Madiba DrivesNelspruitTel: +27 (0)13 756 8300Fax: +27 (0)13 753 3321

PietermaritzburgPO Box 807Pietermaritzburg, 3200Alexander Forbes BuildingHighgate Drive Redlands Estate1 George McFarlane LaneWembley, PietermaritzburgTel: +27 (0)33 341 9000Fax: +27 (0)33 341 9001

Polokwane PO Box 1788 Polokwane, 0700Croniel Park, 6A Pierre Street Bendor Park, PolokwaneTel: +27 (0)15 296 9100Fax: +27 (0)11 669 2257

Port ElizabethPO Box 27972 Greenacres, 6057256 Cape Road, Greenacres Port ElizabethTel: +27 (0)41 392 8300Fax: +27 (0)41 392 2900

PretoriaPO Box 2435, Pretoria, 0001Alexander Forbes House 189 Clarke Street Brooklyn, PretoriaTel: +27 (0)12 452 7111Fax: +27 (0)12 452 7715

Richards BayPO Box 1312Richards Bay, 3900Unit 1 Pinnacle Point9 Lira Link, Richards BayTel: +27 (0)35 780 9200Fax: +27 (0)35 789 5210

StellenboschPO Box 501 Stellenbosch, 759940 Dorp Street, StellenboschTel: +27 021 809 3600Fax: +27 (0)21 886 5216

The information in this document belongs to Alexander Forbes. You may not copy, distribute or modify any part of this document without the express written permission of Alexander Forbes.

Produced by Alexander Forbes CommunicationsPhotos: Gallo Images12174-HR-Br-Let-2016-11