lessons entrepreneurship: ideas in action© south-western publishing chapter 2 what skills do...
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LESSONSLESSONS
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2Chapter 2WHAT SKILLS DO ENTREPRENEURS NEED?
2.12.1 Communication Skills
2.22.2 Math Skills
2.32.3 Problem-Solving Skills
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
Slide 2
Lesson 2.1COMMUNICATION SKILLS
Develop good skills for writing, speaking, and listening.
GOALSGOALS
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
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WRITING SKILLSEffective business lettersEffective business memos
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
Slide 4
RULES FOR WRITING BUSINESS LETTERS1.1. Key all formal correspondence.
2.2. Spell names correctly and have the correct address.
3.3. Always date your business correspondence.
4.4. Use names and titles appropriately.
5.5. Be direct and positive.
6.6. Be persuasive and specific.
7.7. Avoid using fancy language.
8.8. Be polite.
9.9. Use an appropriate closing.
10.10. Proofread for spelling and grammatical errors.
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
Slide 5
SPEAKING SKILLS Telephone conversationsMeeting with customers and suppliers
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
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TELEPHONE TIPS1.1. Speak clearly, and talk directly into the
receiver.
2.2. Be cheerful.
3.3. Always speak politely.
4.4. Think about what you are going to say before you make a call.
5.5. Take notes.
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
Slide 7
MAKING THE MOST OF PERSONAL CONTACTS1.1. Shake hands and make eye contact with the
person you are meeting.
2.2. Show an interest in what the other person is saying.
3.3. Speak clearly.
4.4. Do not appear rushed or anxious to be somewhere else.
5.5. Thank the person at the end of the meeting.
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
Slide 8
LISTENING SKILLS1.1. Focus your attention on the person who
is speaking.
2.2. Think about and try to understand what the other person is saying.
3.3. Ask questions to make sure you understand what the person is saying.
4.4. Take notes to confirm what you are hearing.
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
Slide 9
Lesson 2.2MATH SKILLS
Use basic math skills in business.
Complete sales transactions.
Calculate percentages for business purposes.
GOALSGOALS
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
Slide 10
BASIC MATH SKILLSAddition and subtractionMultiplicationAverages using division
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
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SALES TRANSACTIONSPurchase orders and invoicesSales taxSales slipsManaging a cash drawer
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
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Cash $348.62Checks 154.20
+ Credit sales 218.98
BALANCING THE CASH DRAWER
Total receipts $721.80– Refunds 21.47
Adjusted receipts $700.33– Opening cash 50.00
Actual receipts $650.33
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
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PERCENTAGES Growth rates Interest payments Exact interest method Ordinary interest method Markups and markdowns Discounts Due dates Last day for discount
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
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Lesson 2.3PROBLEM-SOLVING SKILLS
Use the six-step problem-solving model.
Recognize the importance of group decision making.
GOALSGOALS
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
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USE A PROBLEM-SOLVING PROCESSDefine the problemGather informationIdentify various solutionsEvaluate alternatives and select the
best optionTake actionEvaluate the action
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
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GROUP PROBLEM SOLVINGBrainstorming Consensus-based decision making
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
Slide 17
BRAINSTORMINGBrainstorming is a creative group
problem-solving technique that involves generating a large number of fresh ideas.
ENTREPRENEURSHIP: Ideas in Action © SOUTH-WESTERN PUBLISHING
Chapter 2
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CONSENSUS-BASED DECISION MAKINGConsensus is agreement among a
group of people.