Lesley PayneLocation: Borehamwood, Herts

Mobile: 07833 734620E-mail: lesleypayne7@hotmail.co.uk

A highly organized and confident Executive Secretary/PA with wide ranging commercial and sector experience including financial services, IT, media, advertising and retail. A team player with the ability to work in a demanding and high pressure environment.

KEY SKILLS

Complex diary and inbox management Complex travel and itinerary management Excellent communication and interpersonal skills Tact and discretion when dealing with confidential and sensitive information Co-ordinating events and supporting the delivery of projects Highly IT literate, proficient using MS Office suite: Word, Excel, PowerPoint

CAREER HISTORY

KPMG LLP, Watford (June 2007 to April 2016)

Executive SecretaryProvided a comprehensive PA support to four senior executives in IT Services (CIO, Global Advisory Director, Head of IT Projects and Head of Technical Design & Delivery). This role also involved supporting the delivery of projects.

Extensive diary and inbox management, acting as gatekeeper and taking action. Organising complex travel, visas and itineraries working across time zones. Supporting weekly IT Leadership Team meetings and regional departmental update briefings Arranging external meetings, dinners and events etc. Liaising with senior level internal and external executives both in the UK and overseas Seeking to develop and change practices and processes in both the IT department and the

wider Watford Office.

Key Achievements

Co-managed the IT contractor resource and reporting including onboarding and offboarding Co-created and edited a monthly department newsletter. Became the “go to” for other secretaries in the Watford office to understand new IT tools and

programs, delivering training to groups or one to one. Co-ordinated development of a whole office Work Experience programme (14-16 year olds).

MFI Retail Ltd, London (May 2003 to February 2007)

PA to General Manager (Retail) and Chief ExecutiveA varied role, providing PA support to two senior executives, as well as undertaking general office management duties.

Recruited and managed temporary secretarial and administrative staff. First point of contact for customers escalated to the General Manager’s office, liaising

with internal teams to resolve customer issues. Liaised with PR and TV companies and high profile celebrities to provide merchandise for

TV makeover programmes and photo shoots such as 60 Second Makeover, OK and Hello magazines.

Worked in store during the busy post-Christmas sale period

Lesley Payne CV - Page 1 of 2

Mothercare plc, Watford (July 1999 to April 2003)

PA to Global Director of Marketing, International and Mothercare OnlineJoined the company to assist the Director to set up Mothercare.com, the on-line shopping portal. After the portal was successfully launched my role was expanded to include Global Marketing and Mothercare International.

Arranged travel for members of the International depart to visit franchise stores worldwide Liaised with International franchise partners to gather sales data for the weekly sales report

and organised quarterly meetings in the UK for the franchisees.

Guardian Newspapers Ltd, London (February 1990 to July 1999)

PA to Managing Director/Internal & External Event Co-ordinatorProvided PA support for business, personal and charity interests. As such, outside of daytime role, sat on charity boards alongside the Managing Director and took ownership of several sub-tasks within a range of high profile fundraising initiatives, notably for the Royal Marsden Hospital and NABS (National Advertising Benevolent Society).

Managing and co-ordinating a range of annual and one-off Guardian or Observer Newspaper events for both staff and high profile advertisers and media agents including:

Annual conference for Advertising Sales Department, either UK or overseas locations Annual golf day for advertisers Annual 3 day sailing event (Cowes Week) for advertisers Annual overseas Observer Travel Awards event for major Travel Industry figures

Cresta Corporate Services, London (January 1989 to February 1990)PA to Company Secretary/Office Manager

Foote Cone & Belding, London (June 1987 to December 1988)PA to Senior Vice President (International)

Allen Brady & Marsh Ltd, London (March 1982 to June 1987)PA to Deputy Chairman (Executive Creative Director)

TRAINING AND EDUCATION

Trained Mentor IOSH Accredited in Working Safely Darlington College of Technology – Further education and Secretarial Skills GCSEs: Immaculate Conception School, County Durham

VOLUNTARY WORK

Organised several charity fundraising events as well as CSR voluntary teaching initiatives working with children aged 7-14

Voluntary Reader for the Radlett, Shenley, Elstree & Borehamwood Talking Newspaper.

Lesley Payne CV - Page 2 of 2