LEIGH FISHER3812 Vinyard Ct. Marietta, GA 30062

404.754.8918leighfisher2016@gmail.com

www.linkedin.com/in/leighfisher

Versatile and innovative professional with over 25 years of progressive management experience in Account Management, Client Relations, IT Development, Project Management and Personnel Management. Excellent communication skills complement a solid technical foundation in data and business analysis and provides for a well-rounded understanding of a company’s overall strategy and goals. Solid reputation as a collaborative leader who can successfully assemble and develop teams to tackle the most challenging problems encountered by an organization. Diverse range of experiences working successfully in a wide variety of settings.

Specialties include: • Building strong Client, Partner and Vendor relationships • Improving Processes throughout the enterprise• Implementing fresh, new strategies to grow business• Analyzing business needs and developing solutions• Negotiating through difficult situations • Resolving conflicts

PROFESSIONAL EXPERIENCE

ARCHWAY MARKETING, INC. Norcross, GA (2014-Present)

Client Services Manager/Account Manager Sept 2014 – Present Manage and facilitate the operations of a client services group of 11 direct reports

and 6 contract workers who handle the support of marketing materials, planogram requests, research and special projects.

Deepen the relationship with our clients to achieve a “trusted partner” status. Develop and manage a client-facing, service application for issue tracking and data

analysis. Develop and manage a SharePoint reporting tool and a call analysis tool for issue

tracking, client monitoring and reporting requirements.

SUPERGREEN SOLUTIONS, INC. Smyrna, GA (2014-Present)

Managing Partner Aug 2014 – Present

As Managing Partner, I had the tremendous opportunity to bring a newly franchised small business from the ground floor to fully operational. I have been able to utilize my 25 years of experience in providing high client and customer service, vendor management, build-out of business applications and employee management to develop the organizational structure needed to position SuperGreen Solutions for success.

● Hired, trained, and managed four sales Account Executives.● Developed and managed all vendor relationships.● Managed AR/AP.● Completed all pricing and project proposals for clients and prospects.● Ensured up to date knowledge of all pertinent laws as well as research and development

in the energy efficiency “green” space.● Created marketing materials, e-newsletters and promotional materials.

APTO SOLUTIONS, INC. Atlanta, GA (2012-2014)

Client Services Manager and Head of PMO, Professional Services July 2012 - July 2014● Managed and developed a team of direct reports including Account Specialists, Project

Managers, Project Coordinators, Database Administrator, Account Managers and RMA and Lease Managers.

● Deepened the relationship with clients and achieved a “trusted partner” status.● Provided project updates and reviews to senior leadership teams.● Performed key, cross-functional data analysis on customer, program and product level

information.● Created and distributed RFPs for large scale projects.● Developed and maintained project management tracking tools.● Managed logistics and technical vendor relationships.● Created and presented SOWs for client-facing projects.● Ensured profitability of Professional Services Projects.

STREAMLITE, INC. Atlanta, GA (2009-2012)

Strategic Accounts Specialist May 2009 – June 2012● Served as the primary contact for communications between key, Strategic Accounts and

internal Streamlite teams for problem resolution and project management.● Conducted business analysis, requirements gathering and project management for

departmental and company-wide initiatives as requested by customers and senior management.

● Facilitated new business development and retained existing business through the development and maintenance of strong client relationships.

● Supported sales initiatives including, but not limited to: Research, compilation and completion of RFI, RFP and RFQ submissions for new business. .

PBD WORLDWIDE FULFILLMENT, INC. Alpharetta, GA (2004-2009)

Information Technology Development Manager Sep 2006 – Mar 2009● Managed a team of 8-10 in-house developers and contracted resources. ● Responsible for work order/project request system to track all core system enhancements

and modifications as well as implementations of new programs and onboarding of new clients.

● Managed project staff resource allocations, schedule and cost analysis.

● Responsible for weekly report updates to IT Steering Committee (as a member) and the Executive Leadership team.

● Designed and Implemented standardized trading partner guidelines for all data exchanges.

● Responsible for product rollout of all web services and Java applications. ● Responsible for oversight on all projects involving new data exchange pipelines using

SFTP and web services. ● Conducted business analysis, requirements gathering and project management for all

projects requiring over 10 hours of development time.● Served as Project Manager for the Project Management Institute (PMI) Global

Marketplace integration between their new web store and PBD’s core ERP system; processing 23,000 orders per year.

● Served as Project Manager for SharePoint Intranet implementation. ● Implemented EDI services to streamline processed orders from third party resellers,

including Amazon and Barnes and Noble.● Designed and implemented a new A/R billing system which resulted in an 11% increase

in billable work.

Special Projects Manager, Client Relations Jul 2006 – Sep 2006● Responsible for the identification and documentation of Best Practices for all of Client

Services regarding account management, billing reviews and client metrics. ● Responsible for maintaining strong inter-departmental communication throughout the life

cycle of a project.● Analyzed data exchange methodology to identified and recommend solutions for

reconciling client data at the file and order level.● Supported Client Relations, Senior Management and Sales teams in key decisions to

ensure outcomes were in line with corporate objectives such as profitability margin and contractual on-time service metrics.

● Socialized new product and project launches.● Conducted research and productivity analysis to help streamline the Client Relations

departmental operations, programs and services.● Identified and communicated impact of process changes to all areas of organization.● Served as the Client Relations liaison to Information Technology for inter-departmental

communications.

Account Manager, Client Relations Nov 2004 – Jul 2006● Established and maintained client relationships and high service levels for two (2) Tier 1

accounts and four (4) Tier 2 accounts.● Offered differentiated products based on customer needs and identified sources for

additional revenue streams.● Served as the client’s primary point of contact for strategic discussions, new program

implementation, process development, business analysis, QBRs, RFPs, special projects/requests and escalation needs. Facilitated and monitored the resolution to all escalated service issues.

WEBMD, INC. Norcross, GA (1993-2004)

Payer Operations Manager June 1993 – Sep 2004● Created and developed the Trading Partner Operations Department to manage the

implementation and ongoing operations of all inbound and outbound EDI business for 200+ Trading Partners.

● Managed and developed a team of five EDI specialists, data analysts, business analysts and Quality Assurance specialists with dotted line responsibility for managing the project priorities all supporting programmers and map developers.

● Provided on-site support to assist Sales, Customer Services and Marketing teams with key accounts.

● Served as escalation point for Helpdesk issues.● Directed a nine month strategic initiative project to consolidate all EDI connectivity to

one system.● Analyzed Trading Partner trends and developed and distributed comprehensive reports to

sales, marketing, customer service, operations and executive management.● Designed and maintained a Comprehensive Microsoft Access Database to track all

Trading Partner information and activity.● Managed all new Trading Partner implementations. ● Facilitated all new business initiatives for Trading Partner activities.● Responsible for quality assurance and analysis on the following healthcare transaction

formats: National Standard Format (all versions), ANSI 837, 997, 277, 835 (all versions) and Proprietary Formats.

EDUCATION

Georgia State University Atlanta, GABachelor of Science – Health and Human Services (Cum Laude)

Florida State University Tallahassee, FLPsychology Major

Proficient or expert working within: Excel, PowerPoint, Publisher, SharePoint, Query Report Writer, Visio, QuickBooks and Multiple CRM and work-order systems including Quickbase, Zendesk and Salesforce, MS Project, Access, Relational database structures, multiple file transaction sets.

ADDITIONAL EXPERIENCE (UNPAID POSITIONS)

● Program Director, Monica’s House: Transitional housing program for homeless women and children in Metro Atlanta. (4 years)

● Caseworker, St Vincent dePaul: Social services program serving the poor and indigent. (6 years)

● Group Facilitator, Rainbows, Inc.: Grief recovery program for children. (2 years)