Legacy Initiatives for Year End 2012

October 2, 2012

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Diana BitternEnhancing Search with AuthenticationEnterprise Search Summit, 18 October 2012

Diana Bittern, Knovel

Cynthia Larson, Eaton Corporation

Data Analysis Tools integrated into Engineering Workflow

• Easy-to-use tools for initial calculations and information validation• More than 95,000 interactive tables, graphs and equations • Customize and manipulate data as easily as sorting a spreadsheet• Digitize one or more curves by plotting points on a graph• Data Export preserves format and documents data source (Excel, MathCAD)

Knovel integrates 3 key elements

Validated Content

• Established, accepted science sourced from recognized societies & publishing partners• Stringent selection process driven by customer requests and vetted by industry experts• Editorial Advisory Board provides deep engineering experience & leadership

ensuring depth & breadth of content meets customer needs

• Finds data, hidden in tables, graphs, and equations

• “Understands” engineering language • Allows numeric range search

• Automatically performs unit conversion • Performs multi-variable search

Search Optimized for Engineers

Knovel is an information provider; at 11 years old, today...

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supports TEN different flavors of user authentication

IP Authentication

Username/Password (account level)

Individual User Registration User Registration RequiredUser Registration OptionalParameterized (for Required

only)

Athens

Automatic Pass through (SSO)

Shibboleth UK Federation

Manual Pass through (UN/PW)

Parameterized (old)

Knovel‘s challenges as a VENDOR

Email based User registration-Customers don't receive emails; often caught by spam filters

Support, Operations and QA-New customer onboarding is difficult due lack of standards based authentication

-QA of authentication methods requires resources and custom tools

-Diagnosing technical issues a challenge

-Pass Through progress limited by security issue

Limited reporting capabilities-Authentication failures are not logged

-Detailed reporting on usage by unique users not always available

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Eaton Worldwide

• Founded in 1911 • Headquartered in Cleveland• Diversified power management

company• Customers in more than 150 countries• 72,000 employees worldwide• Chairman & CEO – Alexander M.

Cutler

Eaton University Library

Eaton• Diversified power management company• 72,000 employees worldwide

The Library• Reports to Corporate HR• Library by the numbers:

• 100 percent digital content• 33,000 users worldwide• 3 team members in U.S. and India• 19 key content suppliers

Challenges

• Telling a compelling value story to leaders

• Capturing relevant metrics• User access• Lack of user awareness about where

content comes from

Eaton University Library Uses

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FOUR different flavors of user authentication

IP Authentication

Username/Password (account level)

Individual User Registration User Registration RequiredUser Registration OptionalParameterized (for Required

only)

Athens

Automatic Pass through (SSO)

Shibboleth UK Federation

Manual Pass through (UN/PW)

Parameterized (old)

A test case

Move to Knovel User Registration Advantages/disadvantages for the user Advantages/disadvantages for the library

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In return, at Eaton

Trending at 15% usage increase for 201281% of users go to Knovel to look for information to help solve a problem

83% of users have applied knowledge acquired from Knovel back on the job

94% of users would recommend Knovel to a co-worker 93% of users plan to use Knovel again

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Along came AARG

Access and Authentication Research Group, a collaboration of library managers and information suppliers, created by ITIMG in Fall of 2011.

Tasked with conducting research and developing a roadmap towards more standardized access and authentication protocols

Conducted survey, authored draft White Paper, available on request.

AARG Survey targeted Knowledge Managers in the Corporate sector

Timing: Q411

Focus: Current, Anticipated and Preferred Authentication Methods

Response Summary

Pharma/Medical ManufacturingHigh TechOil/GasConsultingConsumer GoodsAgribusinessContent Provider

• Select all that apply• Over 95% of the

responding organizations use IP authentication

• Over 82% have individual logins and passwords

Current State

• Rank top 4• Still a large number of

organizations anticipate using IP authentication

• Indicates an increase in Single Sign On – from 37% to 60%

Anticipated 2-3 Year State

Sample replies• True usage figures by organization will be important inputs to decisions about

renewal of subscriptions and also support charge-back methods of funding subscriptions

• Simplifying their means of access would most likely increase their usage of services.

• The only thing the user wants, is not to type/remember UN (username)/PW (password) nor to get involved in any type of authentication process before accessing a resource.

Authentication Standards?

Legacy Initiatives for Year End 2012

October 2, 2012

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Diana BitternKnovel’s Progress

May 2012: Knovel surveyed our users about Authentication

104 Customers Responded-58 Academic

-40 Corporate

-8 Government

Customer Expections for the next 3 years- IP Authentication support still a strong requirement

-SSO requirements will double from 12 to 24 customers

-Federated Discovery Solution demand will double from 10 to 23 customers

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Current authentication landscape

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Authentication Futures 1-3 years out

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Knovel‘s New Platform Authentication goals

Reduce number of authentication methodsMove to federated standards based authentication to support Knovel’s Enterprise and Academic Customers

Support SAML Federation for authentication Buy (vs Build) a product that supports standards based authentication adapters such as SAML, OpenID

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Knovel Challenges Addressed by SAML

Simplified Registration

- Identity already verified; no need for activation email

-User attributes provided in secure exchange Onboarding of customers

-Repeatable model

-Configuration contained in a metadata exchangeAuthorization

- LIVE personnel check is part of authenticationReduced QA and support effort

- Industry adopted standard

- Interoperability testing by vendors

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We‘re building on the work of AARG

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Knovel is committed to supporting standards based identity federation For end user ease of accessFor flexible administration of information resource identity management

For better metrics and reporting

Legacy Initiatives for Year End 2012

October 2, 2012

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Diana BitternThank you!