leeds beckett university operational guidance for franchise delivery quality assurance services
TRANSCRIPT
LEEDS BECKETT UNIVERSITY
Operational Guidance for Franchise Delivery
Quality Assurance Services
Aims of session Introduction
Key documents
Development of the guidance
Structure and content of the guidance
Key processes in the initial stages of a franchise partnership
— Published Information— Admissions— Student Registration
Questions
‘Partner institutions will be required to adopt all aspects of University quality
management processes and regulations’
Franchise Framework
Section 2, paragraph b
Activity
Consider what key quality assurance processes the
University will expect you to adopt
Key documents• Franchise Framework and Appendices• Activity Cycle• Operational Guidance for Franchise
Delivery• Other University guidance documents
referenced in the Operational Guidance• Academic Processes for Franchise
Delivery (calendar)• Academic Principles and Regulations• http://
www.leedsbeckett.ac.uk/staff/collaborations-partnerships.htm
Development of Operational Guidance for Franchise Delivery
• ‘How to’ for partners and internal staff• Operationalise the requirements of the
Framework• Ongoing review with a view to annual
update• Comparable student experience• Equivalency of QA process • Franchise-specific templates• Consistency of practice across partners
Operational Guidance – Structure and ContentsPre-delivery• Operational plan• Approval of partner staff• Published information
Student life cycle• Admissions• Student registration • Student induction and representation• Student files Continued…
Operational Guidance – Structure and Contents continued
• Annual Monitoring and Review• Module Evaluation • Assessment Process
– Mitigation and extenuating circumstances– Cheating, plagiarism and unfair practice – External Examiners – Moderation– Board of Examiners and Examination
Committees• Certificates and graduation• Student appeals and complaints
Published Information • Quality Code, Chapter B10: University must have
“effective control” over published information• Publicity and marketing material – web based, hard
copy prospectus, leaflets, newspaper adverts, backdrops, plasma screen displays, etc
• Course documentation – Programme specification – Course approval template – Module approval template – Course handbook – Module handbook/guide
Published Information continued• QAA HE Review – judgement on whether
published information is fit for purpose, accessible and trustworthy
• Approval process varies depending on type of published information
• For marketing and publicity materials, see ‘Published Information Approval Process’
• Response from University within ten working days – bear in mind for print deadlines
Admissions• Shared responsibility between
university and partner• Consistent application of process• Evidence base at partner • Standard, Non-standard, AP(E/C)L• See ‘Franchise Admissions Process’
flowchart• Monitoring via Link Tutor, Mutual
Review
Student Registration • See ‘Franchise Student Registration Process’
flowchart• 21 days after the delivery commencement date• Franchise registration data template (codes)• Accuracy of data important• Highest level of qualification• Confirmation of registered students by partner• Trigger invoice• Students to confirm in writing if withdrawing
Further staff development• Staff Development Toolkit for franchise
partners• Additional sessions available on:
— Student induction and representation— Annual Monitoring and Review (including
module evaluation)— Board of Examiners— Mitigation and extenuating circumstances— Cheating, plagiarism and unfair practice— Student appeals
• Any additional staff development required around QA activities – contact Quality Assurance Services
