Name: LEE WOON FEI

Age: 24

E-mail: bibbylee91@gmail.com

Phone: +6583093801 (SG) , +60177841813 (MY)

Address: No 9, Jalan 8,, Taman Dato Amar Diraja,, 86000

Kluang, Johor, Malaysia

Expectation Salary: SGD 2,600

Availability: one month notice

Work experience

Ameroid Logistics (s) PTE LTD

Logistics Officer cum Customer Service

Primary responsibility

Promote excellent customer service and ensure satisfaction is delivered

consistently.

Build a strong relationship with customer in terms of high confidence level with

Ameroid.

Communicate and followup with customer on the status of their shipments or

deliveries.

Understand individual customer’s processes and Key Performance Indicators

(KPIs).

Achieve and monitor customer’s monthly Key Performance Indicators (KPIs)

closely.

Communicate with superior to improve department processes.

Perform any other tasks as and when assigned by the superior.

Duties / Scope of works Communication

Understand customer’s delivery requirements.

Communicate with customer on their daily trucking status. Communicate and

handle customer complaints appropriately. Communicate with vary department to

achieve customer requirements.

Plan the delivery in accordance with customer’s requirements. Plan the delivery

schedule in advance to avoid penalty imposed by the authorities. Plan and

maximize the delivery in accordance with our company’s resources

Perform order processing through PSA Haulier Community System. Perform

permit declaration through Crimson logic. Perform payment / courier service on

behalf of customer. Perform shipping documentation and coordination with

shipping line or agent

Perform transportation coordination with haulage operation team (Internal).

Perform warehouse coordination with warehouse operation team (Internal &

External). Perform depot coordination with depot operation team (Internal &

External).

Reports Provide customer’s report (Daily or Monthly). Generate company’s

required reports (Daily or Monthly). Generate monthly TradeNet Major Exporter

Scheme Import or Export report for customer. Perform Monthly accrual

submission (Internal & External).

Execute closure for all completed HCS orders in PSA HCS system. Check all

PSA relevant charges are transmitted into PSA HCS system. State all additional

Ameroid charges on the HCS orders (Hard copy) for billing purpose. Prepare and

attach required receipts and emails for billing purpose. (Payment on Behalf,

Miscellaneous charges)

Leaving reason:

I’m looking for better career prospects, professional growth and work opportunities. I like to a

change in career direction, something more challenging, more than repeating the same thing

every day. Furthermore, my current company underwent a merger and an acquisition yet my

company’s growth prospects are poor as they don’t plan their resources well and make the

customer satisfaction drop seriously.

Reebonz

Oct 2015 – Dec 2015

Warehouse Administrative Understand and administer all documentation records, process summary reports by

building an accurate and updated database to track overall Operations performance

Conduct & collate monthly inventory stock report

Prepare daily status delivery consignment, shipping invoices and all relevant

documentation

Ensure daily status updates of all service performance are accurately and promptly keyed

into system as stipulated in SLA

Collate and prepare weekly/ monthly reports and other related performance feedback to

Management weekly meetings

Maintain close working partnership with internal and external parties ensuring that inter-

department/ supplier service level consistently meet Company's performance metrics

Assist in ad hoc activities as requested by Supervisor such as picking.

Leaving reason: I can perform my position well and have already learned all the activities (jobs) in

the warehouse as what I do now mostly is the labor job (fulfill order, load and unload items, QC,

reply email) so I can handle it well. However, I wish I can learn about how to handle the shipping

document and something more valuable to boost up my self-value and gain more useful

experience in Logistics industry.

Active lancing

April 2010 — April 2012

Computer accessories Shopkeeper, Indoor salesmen

Sells Computer Accessories

Repair and modify Printer

Counting the Total sale of the day

Teaching and monitor junior

Leaving reason: For further study

Part time Job

Singapore Crystal Jade Shanghai Restaurant

Nov 2009 – Mar 2010 Waiter

Delivery food

Making beverage

Cleaning

HITECH SPEEDY WORLDWIDE SDN BHD

October 2014 — December 2014 Sales Executive

Sell Engin Cleaner, Engine Oil , Gear Oil

Go to the Estate area

Be in charge of Johor Area

Digi Jan 2015 — Jan 2015 Part time Promoter & Assistant

one day job

Help the Digi Staff to arrange an company event

Carlsberg

Jan 2015 — Jan 2015 Wealth God

one day job Dress up into a Wealth God Sending Angpao to everyone

Jiasen Trading

April 2015 — June 2015 Warehouse Keeper (internship)

Count Stocks

Maintains Store room tidy

Education Level

UCSI University

Bachelor of Arts (Hons) Logistics Management

September 2012 — June 2015

Qualifications

Bachelor of Arts (Hons) Logistics Management (Highest Qualification)

Professional Qualifying Examination (PQE) Logistics & Transport

SPM

UEC

Languages

Chinese

English

Malay

Cantonese

Hokken

Computer Skill

Portnet

Tradenet

Microsoft Word

WMS (Warehouse Management System)

Excel Worksheets

Powerpoint

Interests

Basketball

Swimming

Badminton