Chapter …02BARRIERS TO COMMUNICATIONS&NON VERBAL COMMUNICATIONS

BARRIERS TO COMMUNICATION

.NOISE

DIFFERENCE IN UNDERSTANDING LEVELS

DIFFERENCE IN PERCEPTIONS OF REALITY

DIFFERENCE IN VALUES, & ATTITUDES,

DIFFERENCE IN SOCIAL AND CULTURAL BEHAVIOUR

EMOTIONAL STATES

STERIOTYPING

GENDER DIFFERENCESS

NOISE NOISE IS THE MOST COMMONLY

REGARDED FACTOR THAT INTERFERES WITH SHARING OF MEANING

TYPES OF NOISE

• INTERNAL NOISE• EXTERNAL NOISE

INTERNAL NOISE

INTERNAL NOISES ARE ONE’S THOUGHTS AND FEELINGS THAT INTERFERE WITH THE COMMUNICATION PROCESS

EXTERNAL NOISE EXTERNAL NOISES ARE SIGHTS,SOUNDS OR ANY

OTHER THING THAT DRAWS A PERSON FROM WHAT IS BEING COMMUNICATED TO HIM.

DIFFERENCE IN UNDERSTANDING LEVELS

FOR SUCCESSFUL BUSINESS COMMUNICATION ,IT IS VERY ESSENTIAL THAT THE SENDER AND THE RECIEVER STAND AT THE SAME LEVEL OF UNDERSTANDING

Difference in perceptions of reality

Perception of reality vary from person to person

To avoid misunderstanding of communication it is necessary that the sender and the receiver take a common view of a situation.

Difference in values ,attitudes and

opinions Sender and receiver should have

mutual consideration of each other’s values.attitudes,and opinions.

Difference in social and cultural behavior

To bridge this barrier it is important that while

communication the sender and the receiver remain thoughtful of each other’s social and cultural background.

Emotional states For meaningful communication it is necessary

that the persons involved in communication do not let themselves be carried away by their emotions.

stereotyping

Stereotyping means to have generalized perceptions about others

Gender differences Men and women are socialized to view things

differently so the results that they arrive at in one and the same situation are usually different.

Non-verbal communication

NON-VERBAL COMMUNICATION

“It is the communication that involves neither written nor spoken words but occurs without the use of words “

Components of non-verbal communications

Appearance and surroundingsBody languageSilence, time and space

APPERANCE AND SURROUNDINGS,

Appearance conveys non-verbal impressions

which in result ,influence the attitude ,reaction and the response of the receiver.

Body language Posture Gestures and movements Smell and touch Face and eyes Voice and sounds

BODY POSTURE• Posture can create a feeling of

warm openness or cold rejection .A posture of arms crossed on the chest portray a feeling of inflexibility

POSTURE

Gestures and movements

SMELL AND TOUCH

•

Face and eyes

Silence ,time and space

Silence ,time and space

communicate more then you may think even causing hard feelings, loss of business, and profits.

thank you