lec 3 non verbal cues.ppt

7/28/2019 Lec 3 Non Verbal Cues.ppt

1/35

Nonverbal Communication

Nonverbal communication includes allunwritten and unspoken messages,both intentional and unintentional.


2/35


3/35

Functions of Nonverbal

Communication To complement and illustrate

To reinforce and accentuate To replace and substitute To control and regulate

To contradict


4/35

Using non-verbal communication to your

advantage Become aware Dont contradict your words with body

language Know what your face says Use direct eye contact Use smiling and head nodding for

appropriate impact. Gesture with purpose


5/35

Nonverbal can include:

Shaking hands Posture Facial expressions Appearance Voice, Tone, Hairstyle, Clothes Expression in your eyes, smile, How close you stand to others, how you listen

Confidence, your breathing, the way you move, theway you stand, the way you touch people

Color choice Silence.


6/35

Forms of Nonverbal

Communication Eye contact

Facial expression

Posture and gestures

Appearance of people


7/35

Forms of Nonverbal

Communication Time

Space Territory

Appearance of documents

How can these nonverbal forms be used to sendpositive messages?


8/35

Nonverbal Codes

The Voice (paralinguistic/vocalic cues) volume

pitch rate vocal variety

pauses articulation pronunciation dialect


9/35

Kinesics

Bodily action

Gestures Eye Contact Facial Expressions Posture


10/35

Other Nonverbal Codes

Physical appearance body shape, hairstyle, clothing

Environment and artifacts classroom design, lighting, visual aids

Chronemics being on time, late, rushing through speech

Proxemics


11/35

PROXEMICS

DISTANCE ZONES

Intimate distance -no more than 18 inches apartmom and baby

Personal Distance -18 inches to 4 feet

Casual and personal conversations Social distance -4-12 feet

impersonal, business, social gatherings

Public distance

-More than 12 feetPublic speaking


12/35

A FEW GESTURES

ANDTHEIR MEANINGS


13/35

A hand over the mouth whilst talking indicates deceit. Adesire to try and stop the words coming out of the mouth. Itcan be a quick touch to the mouth, or a sustained rubbing

across the mouth.

Move the hand away from the mouth, lower down the face,

under the chin, and this would be positive evaluation.


14/35

The finger across the top of the lipcan be seen with the hand in many

positions around the face.

They all indicate critical analysis.

Shall I? Shan't I? Will he? Won't he?


15/35

Stroking of the beard. Normally seen on men!

Seriously, irrespective of the beard, the gesture isan evaluation signal.Generally a positiveevaluation. It's a time for thought process.

Women generally strokethe bottom of the chinwith a thumb and

forefinger.


16/35

People, who are long sighted and needtheir glasses for reading, will hold their glasses like a baton if they are in the habitof putting them on to read, and takingthem off to look at you.

Sucking the stem of the glasses is anevaluation gesture, rather than stroking

the beard. It is generally a positiveevaluation of your ideas, suggestions,information or requests.


17/35

Many people misunderstand folded arms. She may feelcomfortable with her arms folded. She may be cold.

Considering the rules, if you've just said something shedislikes, or disagrees with, and she sits back, folds her arms and puts her chin down, you have a very negativesignal, even if she is smiling.


18/35

SHAKING HANDS


19/35

WET FISH from a man this normally means an introvert,

or a weak character, someone who is easily persuaded andlikes to fit in.


20/35

THE BONE CRUSHER handshake is used by macho

dominant men. It's a show of strength and dominantcharacter to the extreme.

Often a case of, "Don't mess with me, I'm a hard man."


21/35

A NEUTRAL handshake should use the same pressure

to hold say a hammer, a bat or a racquet. The hand

should be 'neutral' neither palm up nor palm down.

A palm up handshake indicates subservience.

A palm down handshake indicates control.


22/35

A sequence of handshakes indicating degrees of warmth and

passion. Please be aware that the hand is the third least

erogenous zone to be able to touch. The least erogenous zone

on a man is the lower arm, and the upper arm on a woman.

The double handshake shows great warmth and passion. You

would only do this with close friends, and people with whom

you have deep sincere gratitude.


23/35

Anyone who gives you a handshake with two hands,

when first meeting you, is likely to be insincere and

overwhelming, or even deceitful.

The last picture with the hand on the shoulder, couldalso end with the arm over the shoulder-it indicates

further warmth and feeling.


24/35

The lowered steep-ling of the hands indicates

listening, and can also be a negative confidencegesture.


25/35

The scratch to the back of the neck indicates either the neck itches or uncertainty or even lying.


26/35

Pulling the ear can be an ear itch. It can mean nervousnessor deceit.

It can mean a desire to shut out the words they arehearing, or the words aren't 'going in'.

It may also indicate they've heard enough.


27/35

Hot under the collar!

People touch their face 10 times more than normal whenthey feel uncomfortable.

When you lie, you feel a tingling sensation around your face

and neck, and feel you need to touch or relieve the area.


28/35

Hand clasping at a desk or in a chair on its own may indicate

nervousness, insecurity or anxiety.

Loosely clasped would be more like anticipation and the

more tightly clasped they are, the more the anxiety.


29/35

Clasped hands in front of the body

are a barrier signal, seeking

reassurance.

If the thumbs were steepled it

would be a confidence gesture.


30/35

Here's the mother of all confidence gestures,even arrogance.

Men, when evaluating and responding to women's

ideas will often go into this position. The replymay even start with the arrogant little cough.

The most supreme will be when the chair is tilted

back onto two legs.


31/35

Crossed legs can be comfort, but oftenindicate negativity. Holding a clipboard infront of the chest at the same time willindicate negativity, a barrier signal, seeking

reassurance, pushing you away.

When sat back, arms folded and the legs arecrossed tightly, this is extremely negative. You may

walk in and see this negativity, indicating prior

feelings to you arriving, or you may say something,which affects this negativity.


32/35

Sat back with an arm over the chair will

indicate lethargy. They maybe don't want to be

there, and aren't giving you much attention.

Leg cocked over the chair will indicateindifference.

The attention they are giving you is minimal.


33/35

It can be on the positive route.It normally indicates mild confrontation andstubbornness at that point.

This is blatant territorial ownership.Claiming territory. It could easily be

disregard of other people's territory if itwere say your feet on someone else's desk.


34/35

Nonverbal Behavior and PerceptionA Matching Quiz

1. Insecurity 2. Defensiveness 3. Cooperation4. Confidence 5. Nervousness 6. Frustration

Short breaths, tsk sound, clenched hands, wringing hands Steepled hands, hands behind back, hands on lapels of coat, broad gestures

Arms crossed, sideways stance, touching and rubbingnose, rubbing eyes, drawing awayOpen hands, upper body in sprinters position, sitting on edge of chair, hand-to-face gesturesClearing throat, whew sound, whistling, smoking, fidgeting, tugging earsPinching flesh, chewing pen, biting fingernails


35/35

Nonverbal Behavior and PerceptionA Matching Quiz

1. Insecurity 2. Defensiveness 3. Cooperation4. Confidence 5. Nervousness 6. Frustration

6 Short breaths, tsk sound, clenched hands, wringing hands 4 Steepled hands, hands behind back, hands on lapels of

coat, broad gestures2 Arms crossed, sideways stance, touching and rubbing

nose, rubbing eyes, drawing away3 Open hands, upper body in sprinters position, sitting on

edge of chair, hand-to-face gestures5 Clearing throat, whew sound, whistling, smoking,

fid i i

lec 3 non verbal cues.ppt

Documents