Learning to Be a High-Performing

Organization

Who Am I?

What Will We Discuss Today?

• Why people learn at work

• Learning and performing organizations

• How to implement it

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WORK AND LEARNING

Why Do People Learn at Work?

Learning Helps Us Perform

What Will Future Workplace Be Like?

Innovation

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LEARNING ORGANIZATIONS

What Is a Learning Organization?

“A learning organization is an organization skilled

at creating, acquiring, and transferring knowledge,

and at modifying its behavior to reflect new

knowledge and insights.” – David A. Garvin

5 Disciplines

Psychological Safety

• Mistakes not held against employees

• OK to bring up problems and tough issues

• People not rejected for being different

• People feel free to take risks at work

• People feel comfortable asking for help

• People don’t deliberately undermine one another

• People feel that their unique skills and talents are

valued and utilized

• Suggestions are sometimes implemented

• Manager can say “I don’t know”

Three Traits

Supportive Learning Environment

Concrete Learning Practices & Processes

Leadership that Encourages and Reinforces Learning

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HOW TO DO IT

Learning Agility

• Growth mindset

• Less memorization—more performance support

• Deliberate practice

• Embrace failure

• Develop mental models

• Evaluate, re-evaluate, and discard mental models

when appropriate

• Think slow, not fast; beware cognitive biases

• Practice reflection

• Social learning & working out loud

Learning Ecosystem

• Formal training

• On-demand training

• Management support

• Continued reinforcement

• Learning embedded in work area

• Performance support

• Shared knowledge (social learning

& working out loud)

Performance Ecosystem

Organizational Issues

PSYCHOLOGICAL SAFETY THINK LIKE A FREAK COMMITMENT TO LEARNING

COMMITMENT TO INNOVATION FLAT INSTEAD OF HIERARCHICAL BREAK DOWN SILOS TO LEARNING

PM

Motivation

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Learning & Performance Measurement

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THANK YOU