learning insights live nov 14 - blends that work for onboarding & induction
DESCRIPTION
Onboarding is vital, with over 22% of new hires leaving in their first 6 weeks. But why aren't we getting it right? At Learning Insights Live we explored blends that work for onboarding & induction.TRANSCRIPT
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Blends that work for
Onboarding
Mark Harrison, Director
25/11/14
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Introduction
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Blended Learning & Onboarding
• The CG Kineo Guide to Onboarding
• The findings through Learning Insights
• Some sample blends that compliment the findings
in our research this year
• The value of the Learning Management System
in your Blended Onboarding Programme
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The Onboarding Guide
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“The mechanism through which
new employees acquire the necessary
knowledge, skills, and behaviours to
become effective organisational
members.”
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Quick question
What percentage of people leave their
organisation within the first year?
X
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It’s also the case…
22% of staff turnover occurs in the first
six weeks
Wynhurst Group & PWC
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Staff turnover isn’t to be gawped at…
How much does it cost an organisation to lose
someone in their first year?
3 their salaryX
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The potential costs…
£42b
a
year
3 x
their
salary
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Organisation vs. new recruit’s needs
vs
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What does an organisation need?
…..with a nod to Maslow
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What an individual needs
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Organisation need people to get up to
speed quickly. Give them everything, in
one go, right?
“There’s a packet of information from
human resources, emblazoned with the
firm’s logo…The underlying message:
Welcome. You should be proud to work
here. Please fit in accordingly.”
EFFICIENCY
New starters crave the F word, with
people being a key ingredient in this –
managers in particular.
They were hired for who they are, as
much as what they can do.
They also want to be listened to and
valued.
EMPATHY
Potential conflict?
Organisations New recruits
Forbes
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Learning Insight Blends
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Re-cap on insights
“The business wants to reduce
training time and ensure learning is
focused on real scenarios to help
transfer application to the workplace.”
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Re-cap on insights
• Root the learning in real business challenges
• Create realistic scenarios
• Make content more resource driven, shorter,
focused, supportive & performance related
• Tap in to the power of peers, colleagues as
coaches, encourage sharing, buddying & mentors
• Leverage managers
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How does this impact on your design?
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Designing your onboarding programme
• Build a snapshot of the present
• Explore different delivery mechanisms
• Build a vision for the future –meeting organisation and new recruit needs
• Match against Personas
• Start to design and build the onboarding programme
Activist
Reflector
Theorist
Pragmatist
?
?
?
?
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High efficiency
High empathyLow empathy
Low efficiency
Where would you
position your
current onboarding
programme?
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e
High efficiency
High empathy
High empathy
High efficiency
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High efficiency
Low empathy
Low efficiency
High empathy
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Knowledge
Sharing Repository
High Efficiency
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Digitalised
Stories, Day in a
life anecdotes
High Empathy/High Efficiency
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© City & Guilds Kineo. All rights reserved 28High Empathy/High Efficiency
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Milestones
recognised
High Empathy/High Efficiency
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• Digital resources
• Case studies
• Mixture of
behavioural, values
& practical
• Leaders Welcome
video
• Processes & Guides
• Digital Simulations,
Games & Scenarios
• Online feedback
loops & insights
• Assignments,
articles, reports &
evaluationsHigh-Low Efficiency/High-Low Empathy
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A mentor’s view, for
assessment & grading
Low Efficiency/High Empathy
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Digital Simulations.
Games & resourcesHigh Efficiency
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Engaging PDF’s
downloads
High Efficiency/Low Empathy
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The role of the LMS
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Joining a new business is a emotional experience.
Make it a positive and supported one through a focused onboarding portal.
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Features & Benefits
• Reach them before day 1
• Attract new hires
• Make it on brand
• Manage blended learning
• Powerful reporting
• Target specific audiences
• Pre-load with relevant content
• Align to competencies and learning plans
• Search and support
• Great for young joiners and apprentices
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Homepage Sign Posting
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Splash Page
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Programme Management
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Programme Pages
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Reward through badges
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Open Badges
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10 take away must-dos
To help you
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Recommended must-dos
1. Always begin with empathy
2. Create an experience, not
training
3. Start before the start date
4. Make it outcome-focused
5. Put people at its heart
6. Make a difference with
managers
7. Gather feedback and change
8. Build good habits
9. Think big – beyond role
10. Give it personality – its own
brand
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