Learning in Groups and Learning in Groups and Teams Teams

Class 12Class 12

April 13, 2009April 13, 2009

The Goals of Our Course The Goals of Our Course

To acquire knowledge of the processes and dynamics To acquire knowledge of the processes and dynamics that occur within groups and teamsthat occur within groups and teams

To analyze these through videos and a case studyTo analyze these through videos and a case study

To experience group dynamics within a project teamTo experience group dynamics within a project team

To enable you to reflect as a group on your team To enable you to reflect as a group on your team processes processes

To reflect on your own role as a team member, and as a To reflect on your own role as a team member, and as a facilitator of group processfacilitator of group process

Facing Challenges in FacilitationFacing Challenges in Facilitation

Chapter 9Chapter 9, , Jointly Design Purpose and Process for a Jointly Design Purpose and Process for a ConversationConversation

Chapter 27Chapter 27, Writing and Analyzing a Left-Hand Column , Writing and Analyzing a Left-Hand Column CaseCase

Chapter 28Chapter 28, , Holding Risky ConversationsHolding Risky Conversations

Chapter 29, Chapter 29, Exploring Your Contribution to ProblemsExploring Your Contribution to Problems

Chapter 30Chapter 30, , Moving Toward DifficultyMoving Toward Difficulty

Chapter 31Chapter 31, , Responding to Silence, Interruptions, and Responding to Silence, Interruptions, and Enabling Group Members to Talk to One AnotherEnabling Group Members to Talk to One Another

Facing Challenges in FacilitationFacing Challenges in Facilitation

Chapter 32Chapter 32, , Raising Issues In or Out of the GroupRaising Issues In or Out of the Group

Chapter 33Chapter 33, , Finding Your VoiceFinding Your Voice

Chapter 42Chapter 42, , How to Stop Contributing ot Your boss’s and How to Stop Contributing ot Your boss’s and Your Own IneffectivenessYour Own Ineffectiveness

Chapter 52Chapter 52, , Using the Skilled Facilitator Approach in Different and Multiple Cultures

Chapter 53Chapter 53, T, The Drama Triangle: A Unilateral Control he Drama Triangle: A Unilateral Control Program for Helping OthersProgram for Helping Others

Your TaskYour TaskChoose a chapter for your facilitation exercise.Choose a chapter for your facilitation exercise.

Work with your team tonight to prepare:Work with your team tonight to prepare:

What will you try to accomplish and why?What will you try to accomplish and why?

How will you go about it? (for example: whole class How will you go about it? (for example: whole class facilitation effort; small groups, each with one team facilitation effort; small groups, each with one team member as the facilitator)member as the facilitator)

What is the most What is the most difficultdifficult aspect of this facilitation aspect of this facilitation strategy for you? strategy for you?

What is the most What is the most importantimportant aspect of this strategy for aspect of this strategy for you, and why?you, and why?

Let’s develop some “rules of Let’s develop some “rules of thumb” you can apply to thumb” you can apply to

facilitate successfully based facilitate successfully based on on

your text readingsyour text readings

Next, develop a list of Next, develop a list of criteria that you are willing criteria that you are willing

to use for evaluation by to use for evaluation by your classmatesyour classmates

What Conversations Would you What Conversations Would you Like to Have with Others in This Like to Have with Others in This

Room?Room?

Always remember the concept of Always remember the concept of free and informed choicefree and informed choice

How We Contribute to ProblemsHow We Contribute to Problems

We make inferences and assumptions without testing We make inferences and assumptions without testing themthem

We withhold information about others’ behavior that We withhold information about others’ behavior that would enable them to changewould enable them to change

We withhold information about our interests and needsWe withhold information about our interests and needs

We fail to take into account others’ needs and interestsWe fail to take into account others’ needs and interests

We give people mixed messagesWe give people mixed messages

Ladder of InferenceLadder of InferenceTake action base on beliefTake action base on belief

Adopt beliefsAdopt beliefs

Draw conclusionsDraw conclusions

Make assumptionsMake assumptions

Add meaningsAdd meanings

Select dataSelect data

Observable data and Observable data and experienceexperience

Asking

Observing

GeneratingTe

lling

Testing: “Here’s what I say, “What do you think of it?”

Asserting: “Here’s what I say and here’s why I say it.”

Explaining: “here’s how the world works and why I can see it that way.”

Skillful Dialogue (Balancing Advocacy and Inquiry): Genuinely curious, makes reasoning explicit, asks others about assumptions

Dialogue:Suspend allAssumptions, creating a “container” in which collectivethinking can emerge.

Bystanding: Making comments which pertain to the group process, but not to content.

Sensing: Watching the conversation flow without saying much, but keenly aware of all that transpires

Clarifying: “What is the question we are trying to answer?”

Interviewing:Exploring others’ points of view, and the reasons behind them

AD

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INQUIRYLow

The Johari WindowThe Johari Window

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By disclosing to others,we reveal what we previously kept hidden

The Johari WindowThe Johari Window

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When we receive feedbackfrom others, we reduceour own blind spots

The Johari WindowThe Johari Window

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Giving and receivingfeedback thusenlarges the openSelf …

and enables us to operate in our interpersonal relationships in a more authenticmanner

Group ContributionsGroup Contributions

1.1. What are you most proud about in your contribution to What are you most proud about in your contribution to the success of your team?the success of your team?

2.2. What is your biggest regret in terms of your What is your biggest regret in terms of your contributions to your team? contributions to your team? (ownership!)(ownership!)

3.3. How do you think your team perceives your How do you think your team perceives your contributions? contributions? ((If you don’t know, ask them!)If you don’t know, ask them!)

4.4. What do you wish others in your team had done What do you wish others in your team had done differently to enable the team to achieve its goals? differently to enable the team to achieve its goals? (Are you willing to have this conversation?)(Are you willing to have this conversation?)