learning & development september 2016

Go from good to great… by undertaking effective

LEARNING & DEVELOPMENT

London HR and Training

September 2016

Introduction

Intro - London HR and Training

• London HR and Training is a specialist human resources and training consultancy headed by Timothy Holden

• 10 years in banking• 20 years in training and human resources• Business owner since 2007• The core services provided by London HR and

Training are:- Reducing costs and saving time through bespoke HR initiatives and projects- Training course design and delivery- Services for job seekers

Contents5-6 Definitions7-8 Factors driving pay differences9-10 Women’s work11-13 Section 78 of the Equality Act 201014-18 Job evaluation methods19-20 Ways to increase transparency21-22 Measuring experience23-24 Difficulties of returning to work 25-26 Remedies that may be applied27-28 Typical pay objectives that may be included in policies & strategies29-30 Phases of pay equity assessments31-32 Factors which affect the gender pay gap33-34 Benefits of reducing the gender pay gap35-36 Calculating the gender pay gap37-38 Barriers to changing the gender pay gap39-41 Ways to promote equal pay42-44 Example equal pay audit45-46 Wage fixing and equal pay47-48 Exercise49-50 To sum up…

Definitions

Definitions • Learning• Development• Training

Components to consider when

delivering learning content

Components to consider when delivering learning

content 1 of 3Adult learning characteristics• Autonomous• Curious• Experienced• Goal-oriented• Hands-on• Need stimulation• Pragmatic• Sceptical• Social


content 2 of 3Instructional approaches• Teach-push• Matrix-both teach and facilitate• Facilitate-pull


content 3 of 3Alignment of the instructional approach with the learning characteristics• Low• Medium• High

Induction for new salespeople

Induction for new salespeople 1 of 3

Traps that may occur• The classroom rut• Content overload• Untrained managers

Page 13


Recommendations• Take the holistic view• Define incremental goals• Cover what they need to know• Optimise training and

reinforcement• Make it easy to follow through• Give coaches and managers a

better viewPage 14


Recommendations (cont.)• Help new hires build internal

support networks• Plan for a smooth transition to

the field

Sales training

Sales training 1 of 2The energetic sales cycle• Develop rapport• Probe inquiry• Qualify opportunity• Ask key questions• Ask for conditional commitment• Answer questions• Close the sale

Sales training 2 of 2Keys to effective sales • Price and other monetary

considerations• Skill level• References, credibility• Knowledge• Authenticity• Enthusiasm• Energy• Confidence

Methods to measure development programmes

Methods to measure development programmes• Movement• Assessment tools• HR metrics• Business metrics

Reasons for not measuring learning &

development

Reasons for not measuring learning &

development• Fear of results• This should not be necessary• Measuring at this level is not planned• Measurement is too difficult• Measurement is not the fun part of the

process• Not knowing which programmes to

evaluate at this level• Not prepared for this

Learning & development and the Olympics

Learning & development and the Olympics

• Differentiators• Humility• Preparation• Follow-up• Quality• Attitude

Storytelling and learning &

development

Storytelling and learning & development 1 of 3

Elements of storytelling• Setting• Characters• Event• Development• Climax


Benefits of storytelling• Make your presentations more

fascinating, compelling and memorable

• Challenge people without coming across as confrontational

• Open people’s minds to new possibilities in ways that direct approaches cannot


Benefits of storytelling• Make your ideas and

recommendations more understandable, compelling and memorable

• Make new concepts and complex ideas understandable to the novice

Accountability and learning & development

Accountability and learning & development

• Acknowledge reality• Redefine accountability for

results• Train accountability; practice and

instil accountability

Evaluation of learning & development

Evaluation of learning & development 1

of 2Questions to ask• What did you learn today that

you are most likely to try on the job?

• Was there anything discussed today that you still do not understand?

• How will what you learned affect your work?

Evaluation of learning & development 2

of 2Customised evaluation• Typical evaluative statements

Democratising learning &

development

Democratising learning & development 1 of 4

What does it involve?Benefits of democratisation• Increase in support and reach• Deeper learning• Role-modelling collaboration• Increased engagement


Moving towards a democratised L&D function• Re-claiming• Liberating people• Connecting with others


Places to pilot democratised L&D• Induction• Mentoring programmes• Manager-to-leader programmes


Assessing the level of democratisation• Disillusioned democrat• Dormant democrat• Devoted democrat

Occupational mobility and learning & development

Occupational mobility and learning & development 1

of 2• Definition of occupational mobility

• Forced internal mobility• Voluntary internal mobility• Forced external mobility• Voluntary external mobility

Occupational mobility and learning & development 2

of 2Factors that relate to negotiating occupational mobility • Perceptions of transitions• Professional-related• Generic skill-related• Lifelong learning-related

Significant groups and learning & development

Significant groups and learning & development 1

of 3Technical professionals• Definition and representative

positions• Behavioural characteristics• Leadership and motivational

needs• Developmental preferences


of 3Knowledge workers• Definition and representative




of 3Millennials• Definition and representative



Trends in learning &

development

Trends in learning & development

• Social learning’s time has come• Telling tales makes change stick• Learning isn’t just for leaders• Over-hyping of gamification• Turn employees into video stars• Don’t be scared of ROI• Stop fighting your brain

Exercise

To sum up…

To sum up…• Conclusion• Summary• Videos• Useful links