learning & development directory

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TRANSFORMING BUSINESS THROUGH LEARNING

CONTENTS

Introduction 1

Tailor Made and Consulting 2

Our Expert Trainers and Pricing 2

Accredited Qualifications 3

Skill Areas:

Commercial 5-6

Finance 7-8

Human Resources 10-12

ICT 13-14

Language 15

Leadership & Management 16-17

Legislation & Compliance 20

Retail 21

Supply Chain 23-24

Our Facilities 26

Index 27-28

INTRODUCTIONThere are many reasons why professional development with Milton Keynes College makes good business sense.

At Milton Keynes College we pride ourselves on delivering quality professional training for you and your work force. We deliver courses that are relevant at all levels of the organisation, starting with basic introduction courses for lower level staff members, right up to professionally accredited courses for management levels. In partnership with world-renowned professional bodies, such as CIM, CIPD, AAT, ILM, Microsoft and Cisco, our professional qualifications are a valuable investment for your business. We will also provide consultation, and design and deliver bespoke programmes specifically tailored to your requirements, such as Senior Leadership Development Programmes.

The College also offers unique initiatives such as our Partner Programme - it provides an excellent opportunity for your organisation to demonstrate its Corporate Social Responsibility within your local community. It’s a membership route like no other – connecting what your business does naturally with our aim to transform lives through learning and impacting on the future of our students by directly supporting activities in the College and wider community.

Please read through the directory to see what we can offer. If you have any specific training requirements that you would like advice about or if you would like more detail about our courses please feel free to contact us and we will endeavour to meet your business needs.

WHAT MAKES US THE BEST TRAINING PROVIDER IN THE REGION?

• Our College is one of the fastest growing in the UK, increasing annual turnover in the last ten years from £15m to c£60m.

• We are the largest training provider for employers in Milton Keynes working with around 3000 employers – through a combination of apprenticeships, professional qualifications and commercial training.

• Skills for Life qualifications are provided by us to over 1,500 adult learners on campus, in local community learning centres and in the workplace.

• We have achieved the Investors in Diversity Standard, one of the first Colleges nationally and the first major employer in the City to do so.

• We make a significant economic contribution to Milton Keynes. An economic impact assessment showed that:

• TheCollegeaccountedforapproximately£136.1minadded regional income • Studentsenjoy19%annualreturnontheirinvestmentintime and money • Taxpayersseearealreturnof15%oftheirannualinvestments in the College

Can’tfindwhatyou’relookingforortodiscussyourrequirementscontactbusiness.centre@mkcollege.ac.ukorcall019086845201

TAILOR-MADEWhether you are part of a large company, an SME or a non-profit organisation, we can deliver specialised training to help you to succeed.

We are able to offer training at any of our College campuses, or at your workplace, through Distance Learning Programmes we also provide the opportunity to learn from home. Our Learning and Development Programmes range from one day workshops to multiple-week courses and attendance on these courses can also be certificated as part of an individual’s CPD.

Here’s what the UK’s leading Home and General Merchandise Retailers had to say about one of our tailor-made programmes: “We are currently receiving bespoke Excel sessions from MK College; with this we have been able to provide the necessary support we require for colleagues who need to develop their Excel skills. MK College have been accommodating and flexible with their approach, and the training has been well received.”

CONSULTINGWe work closely with you through consultation, design, delivery and evaluation, to find your perfect Learning and Development package, plus with access to several funding initiatives we are often able to provide a range of courses for FREE.

The range of management consultancy provisions we provide covers the spectrum of organisational needs from change & transformational mangement, HR management, marketing management and programme and project management etc.

OUR EXPERT TRAINERSOur experts are trained in a range of fields including; HR Management, Change Management, Logistics, Behaviour Management and Computing. The diversity of experts at our disposal means that we can hone in on your training needs and provide purposeful professional development for your organisation. As well as being leaders in their field, all of our trainers deliver interactive, practical courses that provide a positive learning environment. Please take a look at our website to view a short bio on a selection of our experts - www.mkcollege.co.uk

PRICINGAll costs vary in price. A bite size session can start from £50 per person for a couple of hour’s training. Our Professional Qualification courses can cost up to £5000 for a 2 year course. Please contact us for more details.

2Can’tfindwhatyou’relookingforortodiscussyourrequirementscontactbusiness.centre@mkcollege.ac.ukorcall01908684520 2

ACCREDITED QUALIFICATIONSYou will be able to find accredited professional and vocational qualifications highlighted throughout the directory at the bottom of each individual section. Each course module and complete qualification varies in price and duration. Please contact our friendly and helpful BusinessEngagementTeamon01908684520oremailbusiness.centre@ mkcollege.ac.uk for more information on the specific qualification you are interested in.

RECOGNISED QUALIFICATION BODIES

Association for Project Management (APM)

Association of Accounting Technicians (AAT)

Chartered Institute of Marketing (CIM)

Chartered Institute of Personnel and Development (CIPD)

Cisco Certified Network Associate (CCNA)

City and Guilds of London Institute (City & Guilds)

Computer Information System Company (CISCO)

Computing Technology Industry Association (CompTIA)

Counselling and Psychotherapy Central Awarding Body (CPCAB)

Information Technology Qualification (ITQ)

Institute of Leadership and Management (ILM)

Institute of Supply Chain Management (IoSCM)

Training, Assessment and Quality Assurance (TAQA)



COMMERCIAL SALES AND MARKETING SKILLS BID WRITING

Funding bids can be difficult to write in a way that really sells your service or product. This training course will provide practical bid-writing techniques, enabling you to produce focused proposals, increase your success rates and win new resources for your organisation.

BRAND PROPOSITION & DIGITAL MARKETING ‘The Brand Marketing Plan in-a-day’ workshop is designed to look at the founding motive of your business, institution or organisation and take you step-by-step through the marketing and branding plans to ensure that this is clearly communicated through a variety of channels to attract and engage your customers.

CALL HANDLING OPERATIONSA workshop designed to improve your call-handling ability, ensuring that you give the right impression when talking on the telephone. This workshop will help you identify the barriers that exist when using the telephone as well as support you to adopt a professional behaviour.

COPYWRITING If you are producing traditional advertisements, brochures and direct mail or creating e-shots or content for digital media, this course will give you a great foundation in the fundamentals of the craft of writing. You will practise writing headlines and examine the way copywriters change content and style for different readers.

CUSTOMER COMPLAINTS As customers are given more choice and a wider platform to express themselves, it is vital that all organisations understand the process of handling customer complaints. This workshop will support the development of key skills for anyone who has a position handling customer complaints or any frontline member of staff liaising with customers. This workshop will highlight all the key skills you will need to effectively deal with a customer complaint.

CUSTOMER EXPERIENCE MANAGEMENTTracking your customer experience is incredibly important to understand the impact you have on your customers. If you have been given the role of tracking and improving customer experience then this workshop is designed at helping you. You will understand the problems and pitfalls to watch out for when managing a customer experience, as well as identifying a strategy to help drive your business forward.

CUSTOMER RELATIONSHIP MANAGEMENTThis course covers the essential skills required to develop a strategy for managing a business’s interactions with customers, clients and sales prospects. This course is designed for managers, supervisors, customer service representatives and anyone within an organisation who wants to better understand the techniques of building long-term customer relationships.

CUSTOMER SERVICE EXCELLENCECustomer Service is of growing importance to all service sector businesses. Whether colleagues are directly or indirectly customer-facing such as warehousing and logistics, the focus on satisfying customer expectations and putting the customer at the heart of all decisions is vital. This informative and interactive training day will support all those who provide a service to others, either within the organisation or to external customers. It focuses on developing the most essential skills needed to improve customer care.

KEY ACCOUNT MANAGEMENT Key Account Management relates to managing your clients effectively and ensuring that the relationship between your organisation and them is strong. This workshop is aimed at employees in roles that involve building and maintaining relationships. At the end of the session you will be able to effectively plan, analyse and implement managing your key accounts for strategic purposes.

MARKET RESEARCH AND ANALYSIS Market research will help you to understand your clients, establish your competition and know what cost your customers are prepared to pay for a product or service you offer. Defining all these details are integral to ensuring that you run a successful business whilst also ensuring you are up to date with the current opportunities available to you. This workshop will help you define your local and regional market.

Can’tfindwhatyou’relookingforortodiscussyourrequirementscontactbusiness.centre@mkcollege.ac.ukorcall01908684520 66

COMMERCIAL SALES AND MARKETING SKILLS NEGOTIATION SKILLSThis course will help participants to refine their personal skills and behaviours as negotiators. We will also support the development of their negotiating strategies and approaches to complex negotiations. Dealing with difficult situations and overcoming interpersonal conflict will be a major part of this practical and participative course.

NETWORKING This workshop aims to demystify the “art of networking” by learning about how to use your individual style to effectively communicate with people. It will cover how to put themselves and others at ease, exploring boundaries, which will include joining and leaving groups and it will give you a variety of tools and techniques to help get the best out of yourself and others at any type of gathering.

PUBLIC RELATIONS This session will help you harness the power of ‘PR’ by equipping yourself with the essential skills, knowledge and an understanding of what makes the news. Learn how to broadcast the benefits of your business or organisation to grow your customer base. With handy tips, fun exercises and useful examples, covering TV, radio, newspapers, magazines and social media, you’ll discover the tricks of the publicity trade in a relevant, interactive way.

SELLING This workshop will support you in delivering a consultative approach to selling that focuses on who you are, how you operate and how you can use your natural psychological preferences to take your “selling”/influencing/serving to the next level.

STRATEGIC MARKETING Are you looking for a clear and well though-out marketing strategy that will help your business thrive? Our programme provides an in-depth exploration of how to develop an effective marketing strategy including; customers and the decision- making process, market research methods, Customer Lifetime Value, segmenting, targeting and positioning. Our expert trainers will help you and your company create a strategy that works for you, your clients and your finances.

PROFESSIONAL QUALIFICATION COURSES

CERTIFICATE IN MARKETING - FOUNDATION (CIM) **This qualification consists of two modules, one of which is assessed by an online test, the other by a work-based project. Unit 1: What is marketing? Unit 2: Understanding customer relationships. No formal qualifications or marketing experience are required to join the course, but you will need good command of the English language to Level 2 standard.

CUSTOMER EXPERIENCE AWARD (CIM) **The CIM Professional Certificate qualification consists of 3 modules which are assessed either by an examination or by a work-based assignment at the end of each module. Marketing: This module is about recognising the important role of marketing’s in driving success and delivering results. Integrated Communications: This module aims to enable understanding of the importance of effective internal and external communications in building sustainable relationships and delivering customer value. Customer Experience: This module recognises how deeper knowledge of customer requirements within different contexts allows organisations to enhance the customer experience. To take this course you will need to be 18 or over with a degree or the Introductory Certificate in Marketing.

FAST MOVING CONSUMER GOODS SALES (FMCG) **This workshop focuses solely on the Fast Moving Consumer Goods market enabling delegates to succeed in their job role by providing a structured approach to each area. Our trainers will be able to provide relevant information to your company to ensure you receive the most up-to-date information to help move your FMCG company forward, increasing productivity, innovating new ways of working and ultimately supporting to increase financial turnover across all categories.

INTEGRATED COMMUNICATIONS AWARD (CIM) **The CIM Professional Certificate qualification consists of 3 modules which are assessed either by an examination or by a work-based assignment at the end of each module. Marketing: This module is about recognising the importance of marketing’s role in driving success and delivering results. Integrated Communications: This module aims to enable understanding of the importance of effective internal and external communications in building sustainable relationships and delivering customer value. Customer Experience: This module recognises how deeper knowledge of customer requirements within different contexts allows organisations to enhance the customer experience.


FINANCE SKILLS ACTIVITY BASED COSTING

Activity Based Costing (ABC) is a very useful technique in performance measurement and forms a key part of cost to serve analysis. This workshop takes a step by step approach to the technique and highlights common issues.

BASIC BOOKKEEPING

‘Excellent bookkeeping is the basis of a firm’s accounting system’. This workshop will provide you with the practical tools that will enable you to do your own book-keeping for your business. It will give you the foundations to manage your incomings and outgoings effectively thus reducing the reliance on external accountants and costs.

BUDGETING

Budgeting is an important component of financial success. It’s not difficult to implement, and it’s not just for people with limited funds. Budgeting makes it easier for people with incomes and expenses of all sizes to make conscious decisions about how they’d prefer to allocate their money. This course will teach you everything from setting up a budget to updating it as your circumstances change, as well as getting back on track if you go off your budget.

BUSINESS PLANNING

The majority of SMEs don’t have an effective written business plan and almost certainly not one that reflects the personal goals of the business owners. This workshop demonstrates, step-by-step, how to create a powerful Business Success Plan that focuses on the key elements of the business and acts as a great business tool to monitor success. It’s an effective plan that ensures momentum is maintained throughout the whole of your business.

CASH FLOW MANAGEMENT

Good cash flow management is essential in every business if it is to succeed and grow. Our workshop will provide expert advice and tips such as contingency & money-saving plans to give you the confidence to control your finances successfully. If you can get the basics right, you’ll be in a strong position.

FINANCE FOR NON-FINANCIAL MANAGERS

Understanding financial documents, analysing financial performance and managing budgets is a part of many managers’ roles. However, this can be challenging without an accounting background. This workshops provides a basic grounding in key financial documents and processes to help you meet this requirement more effectively.

UNDERSTANDING THE FINANCIAL TIMES

You might not want to be a broker or earn a fortune from share-dealing but this course allows you to understand reports from FTSE100 as reported in The Financial Times. Learn about the relevance of gearing dividends and effect on the markets. This course is recommended for the budding MBA applicant or business English student. It is an essential guide for today’s international business and finance environment.

PRICING STRATEGY

We live and work in an increasingly global market which offers opportunities at every turn which we need to take. However, with those opportunities come increased competition and most of the complexities remain in place. This workshop will provide you with the strategies and the best practice examples to improve and expand your knowledge about pricing and to make your plans and targets come true. Designed for sales managers, marketing managers, product managers, account managers, pricing analysts and managing directors.

RISK MANAGEMENT

All businesses involve some element of risk. Being able to identify and plan for risk is a critical part of today’s management function. The need to ensure the working environment is safe and secure to prevent accidents and disasters within the workplace is high on the agenda of most modern organisations. This workshop will provide managers and team members with detailed understanding of the safety process and the information to implement a successful safety programme.


ACCOUNTING CERTIFICATE - LEVEL 2 (AAT) **

You will develop your skills in double-entry bookkeeping and gain a grasp of management and administrative processes. No formal qualifications are required to undertake this course, however, you must have a good understanding of the English language and excellent numerical skills toLevel 1.

ACCOUNTING DIPLOMA - LEVEL 3 (AAT) **

This course covers: Recording income and expenditure. How to make payments, prepare ledger and trial balances, using both paper and computerised systems. How the accountancy function supports a business and fits into its structure e.g. end of year accounts. Costing, financial accounting and working with VAT and Professional Ethics in Accounting and Finance. This course is suitable for anyone who has an AAT Level 2 Certificate in Accounting and wants to continue their studies towards becoming an accounting professional.

BOOKKEEPING CERTIFICATE - LEVEL 1 (CITY & GUILDS) **

You will learn how to understand and complete financial documents such as invoices and credit notes, record cash and credit transactions in books of original entry, prepare bank reconciliations, use a petty cash imprest system, and produce trial balances. To complete this course you should have good numeracy and communication skills at Entry Level 3 or equivalent.


HUMAN RESOURCES SKILLS

CREATING AN ATTENDANCE CULTURE

This workshop will enable companies to consider the wide range of factors that may influence attendance levels. This proactive approach will help managers to reduce absence, thus saving time and money and improving efficiency.

DYSLEXIA AND DYSPRAXIA - INTRODUCTION

Dyslexia and Dyspraxia are both well-known learning difficulties that impact on an individual’s ability to process information. When these conditions are understood properly, you can support staff members effectively to get the best out of all your employees. In this workshop you will understand how to differentiate your team meetings, delegate tasks appropriately and gain more understanding of both conditions. Can be tailored specifically for trainers or recruiters.

EMBRACING FLEXIBLE WORKING

Flexible working has become increasingly common within the modern workforce. It can describe a place of work, for example homeworking, or a type of contract, such as a temporary contract, part-time working, flexitime, job sharing and shift work. This workshop will help managers to understand how flexible working can support its workforce and how potential obstacles can be overcome.

EMPLOYEE ENGAGEMENT

An effective company is one that engages its employees in its organisations goals and values. This workshop explores how to motivate a company’s employees to contribute to the beliefs and successes of the organisation whilst driving their own ambitions and goals.

LEARNING AND DEVELOPMENT

This workshop will focus on the beginning-to-end process of up-skilling your staff and maximising results through conducting a skills analysis and planning training. This session is aimed at learning and development team members and management.

PERFORMANCE REWARD AND RECOGNITION

A company can very quickly forget the importance of rewarding staff at all levels, leading to a demoralised workforce which in turn affects the effectiveness of a team. In this workshop you will be provided with the tools to set up a performance and reward system, allowing you to measure success and reward your key players.

PERFORMANCE MANAGEMENT

This workshop explores how an appraisal cycle works, the role of the line manager, the importance of listening, setting SMART targets and looking at how the appraisal process contributes to the success of the organisation. A good session for those who have direct line management responsibilities wanting to get the best out of their staff.

PERSONAL EFFECTIVENESS

This session provides an interactive, practical and fun learning experience, giving you a depth of insight into your own personal strengths along with any areas for development. It is aimed at individuals or teams who would like to develop their self-awareness in order to promote more effective working relationships.

PERSONAL HEALTH AND WELLBEING

Enthusiastic and committed individuals are more productive, creative and resilient - all of which are valuable qualities in today’s challenging and competitive environment. This course will explain how to identify factors conducive to personal wellbeing including optimism, meaningful activities, diet and social relationships. A key aspect is the understanding of how positive and negative emotions affect us all and how staff members can use this knowledge to reduce the risk of stress for themselves and those they work with.

RECRUITMENT AND SELECTION

This session will enable individuals in a position of recruitment to acquire the right calibre of staff. We will provide you with the most cost-effective techniques, processes and support skills to help you to gain the right candidate. By recruiting effectively, this session will end up saving your company time, money and energy.




TALENT MANAGEMENT AND SUCCESSION PLANNING

Managing the success of talent is integral to minimising gaps in leadership and enables your best employees to develop the skills needed to progress in to future roles. This workshop will identify which process you have for developing and supporting those who have the potential to fulfil your key business and leadership positions in the years to come.

TRAIN THE TRAINER

This course is designed to support anyone in a coaching or training role who wishes to develop or refresh their training skills. You will learn about the fundamental skills based on planning, delivering and evaluating effective training sessions for your employees.

UNDERSTANDING MENTAL HEALTH

Investing in mental health awareness training demonstrates that you, as an employer, support your staff in this area of concern. It enhances the delivery of your business and the service you provide by reducing absenteeism and turnover, and increasing employee engagement. This workshop will explore common mental health conditions such as depression and anxiety and more severe ones such as psychosis, schizophrenia and bi-polar disorder. It will also cover coping mechanisms and helping people in distress.


ASSESSMENT AND UNDERSTANDING THE PRINCIPLES AND PRACTICES AWARD - LEVEL 3 (TAQA)

A knowledge-only Award for those who need to know about assessment but who are not currently practicing e.g. aspiring assessors or those involved in a training/learning role.

ASSESSING COMPETENCE IN THE WORK ENVIRONMENT AWARD - LEVEL 3 (TAQA)

For Practitioners who assess the achievement of competence in a work environment using the following assessment methods: Observation, examining work products, oral questioning and discussion, of others (e.g., witnesses), learner statements and RPL (recognised prior learning).

ASSESSING VOCATIONALLY RELATED ACHIEVEMENT AWARD - LEVEL 3 (TAQA)

For practitioners who assess achievement in vocationally-related situations e.g., classrooms or workshops and who use the following assessment methods: assessments in simulated environments, skills tests, oral and written questions, assignments, projects, case studies and RPL (recognised prior learning).

ASSESSING VOCATIONAL ACHIEVEMENT CERTIFICATE - LEVEL 3 (TAQA)

To achieve this certificate, learners must have completed and achieved the necessary credits from the three Level 3 Awards as described above. Recommended for those who work, or want to work as assessors, teachers, trainers or tutors in the Lifelong Learning Sector and Adult/Community Education.

COUNSELLING SKILLS AWARD – LEVEL 2 (CPCAB)

This qualification is designed to provide: The knowledge, understanding and skills learners need as an introduction to counselling. An education and training for those who may use counselling skills when working with others. An opportunity for learners to gain a nationally recognised qualification to assist in entering employment in fields working with people. Opportunities for learners to develop skills and techniques, personal qualities and attributes essential for successful performance.

COUNSELLING SKILLS DIPLOMA – LEVEL 3 (CPCAB)

The BTEC Level 3 Diploma offers an engaging programme for those who wish to further explore theories and practices in counselling skills and consists of five mandatory units: Developing Counselling Skills. Theoretical Approaches in the Use of Counselling Skills. Working Ethically With Counselling Skills. Counselling Skills and Diversity. Counselling Skills and Personal Development.


HR PRACTICE (CIPD)

The CIPD Certificate in HR Practice provides a firm foundation in all areas of HR, helping you to develop essential HR skills and giving you the confidence to be more effective at work by adding real value to your HR function. The CIPD Certificate in HR Practice is ideal for HR professionals wishing to acquire a wide range of relevant, practical skills and a professional qualification to further their career within HR. This course is for HR professionals wishing to acquire a wide range of relevant, practical skills and a professional qualification to further their career within HR.

HR RESOURCES MANAGEMENT (CIPD)

The course consists of 7 units: Developing Professional Practice. Business Issues and the Context of Human Resources. Using Information in Human Resources. Employment Law. Managing and Co-ordinating the Human Resources Function. Developing Coaching and Mentoring within Organisations. Knowledge Management. To do this course you will need to have achieved either the CIPD Foundation Certificate in Human Resources Practice, the CIPD Foundation Certificate in Learning and Development Practice, or an equivalent qualification.

AWARD IN UNDERSTANDING THE PRINCIPLES AND PRACTICES OF INTERNALLY ASSURING THE QUALITY OF ASSESSMENT - LEVEL 4 (TAQA)

A knowledge-only Award for those who need to know the theory and knowledge about internal quality assurance but who are not carrying out quality assurance themselves.

AWARD IN INTERNAL QUALITY ASSURANCE OF ASSESSMENT PROCESSES AND PRACTICE - LEVEL 4 (TAQA)

For practitioners who lead the internal quality assurance process and have a responsibility for managing the quality of the assessment process and practice and the performance of assessors. They may develop systems and lead on visits from outside agencies such as awarding organisations.

CERTIFICATE IN LEADING THE INTERNAL QUALITY ASSURANCE OF ASSESSMENT PROCESSES AND PRACTICE - LEVEL 4 (TAQA)

To achieve this certificate, learners must have completed both Level 4 Internal Quality Assurance Awards as described above. Recommended for those working in accredited learning, non-accredited learning, the NCF and the QCF

LEARNING & DEVELOPMENT PRACTICE (CIPD)

The course consists of 8 modules, developing yourself as an effective learning and development practitioner. Understanding organisations and the role of human resources. Recording, analysing and using human resource information. Undertaking a learning needs analysis. Preparing and designing learning and development activities. Delivering learning and development activities. Evaluating learning and development activities. Developing coaching skills for the workplace. This course is ideal for practitioners looking to acquire a means of professional recognition in the field of learning and development.



ICT

ADOBE

Adobe is a successful suite package that provides the user with functions to create, inspire and publish. From Adobe Photoshop, Adobe Dreamweaver, right through to Adobe InDesign, training can be provided to cover any of your Adobe needs.

LINUX

A key player in the free and open-source software world. Linux operating system is changing the way users operate their computer systems. The underlying source code can be used, modified and distributed by anyone. It is because of this that sees Linux being utilised by many companies small and large. If you want to understand the benefits of Linux to your organisation then this workshop can show you how to use the key features.

MICROSOFT ACCESS

Microsoft Access is an information management tool that helps you store information for reference, reporting, and analysis. Microsoft Access helps you analyse large amounts of information, and manage related data more efficiently than Microsoft Excel or any other spreadsheet applications. This course offers an introduction to the effective use of Microsoft Access.

MICROSOFT EXCEL

Microsoft Excel is an electronic spreadsheet program that can be used for storing, organizing and manipulating data. Excel can also be used to perform all types of calculation, graphing tools, pivot tables and pivot charts. This workshop is delivered at an intermediate and advanced level.

MICROSOFT OFFICE 365 SUITE

This course is suitable for anyone who is new to IT or existing IT Professionals wanting to validate skills and knowledge with Microsoft internationally recognised Office 365 Certifications.

MICROSOFT POWERPOINT

PowerPoint is presentation software program that is part of the Microsoft Office package. PowerPoint uses a graphical approach to presentations in the form of slide shows that accompany the oral delivery of the topic. This program is widely used in business and classroom and is an effective tool when used for training purposes. The workshop is suitable for anyone who wishes to develop their skill in PowerPoint.

MICROSOFT PROJECT

Microsoft Project is a detailed project management software programme designed to support you plan, implement and analyse any project. With functions like; budget management, assigning resources and tracking progress it makes sense to use a well know project management system which operates as part of the wider Microsoft Office family. This workshop is useful to anyone who project manages but is not confident in getting the most of this software.

MICROSOFT WORD

Word processing application is used to create all types of documents such as letters, reports, mail merges and essays. Using a word processor you can type, revise and correct a document on the screen before printing it out. This course is suitable for anyone who would like intermediate or advanced training.

OPTIMISE IT SYSTEM PERFORMANCE

This course has a technical focus and is aimed at learners who want to work in IT or, who wish to progress on to more specialised studies in this subject area. The module focuses on upgrading and maintaining hardware, software and networking devices. Topics include computer security, backup, restore, imaging, virtualisation, updates, and finding/troubleshooting. You will have a basic understanding of IT also an understanding of computer hardware would be advantageous.

PREZI

Looking to present differently? Bored of the usual Microsoft Power Point functions? In this workshop we explore the world of Prezi and how it can liven up any presentation. Topics covered include, navigating Prezi, embedding videos and utilising the remote access functions.


ICT

SOCIAL MEDIA TRAINING

A topic that is incredibly popular to most businesses looking to expand on their client list. Social media enables a company to go from a small client base to large one through a multitude of platforms. Facebook, Twitter, Pinterest and Google+ are all covered exploring exactly how they support you to build a client base but also interact positively with them. The end result of this workshop will provide you with the knowledge of how to navigate each social media site whilst understanding the different ways to engage with your followers, clients and circles.

WEB SITE DEVELOPMENT

This workshop focuses on getting the best out of your website and creating it to suit your needs. From coding to Wordpress we can offer workshops in all aspects of development. A good workshop for beginners or those wanting to increase functionality.

YOUTUBE PLAYBOOK

Looking to create a YouTube channel but unsure where to begin? The YouTube Playbook workshop will provide a good introduction to uploading videos, building a cohesive channel strategy and exploring the importance of engaging with community built around your channel. This is good for anyone looking to create and build on the world of videos and on well-known E-platforms.


IT ESSENTIALS (CISCO) **

This course is designed to provide students with an essential qualification in providing technical support in a commercial environment. As part of the course individuals will undertake the CISCO IT Essentials qualification Part 1 which is an industry-recognised entry level qualification for IT Technicians. The A+ Essentials module provides an individual with the basic skills and concepts required to support personal computer hardware and software in industry. The course is an Intermediate level requiring you to have a good basic understanding of computer hardware and software.

ITQ - LEVEL 1 **

Do you want to make a letter look more professional? Would you like to be able to create a CV or poster? Manage your expenses on a spreadsheet? Make a movie out of your digital images? The ITQ Level 1 Certificate (Microsoft Office 2010) will comprise of the following units: Spreadsheet Software. Word Processing Software - Presentation software. Using e-mail. Improving Productivity using IT. Individuals will be asked to undertake a skills test prior to enrolling on the course.

ITQ - LEVEL 2 **

The ITQ Level 2 Certificate comprises of the following units: Improving Productivity using IT. Spreadsheet software. Word processing software. Using e-mail. Individuals wishing to undertake this course should have an ITQ Level 1 or intermediate knowledge and skills required to interact with computers to create documents. You will be asked to attend an interview and undertake a skills test prior to enrolling on the course.

NETWORK+ (COMPTIA) **

CompTIA’s Network + Certification is an internationally-recognised vendor-neutral qualification for IT Technicians that support networks. The Network + course provide the knowledge and skills necessary to manage, maintain, troubleshoot, install and configure a network infrastructure. Individuals wishing to undertake this course should have achieved A+ certification or equivalent qualification. If you are employed as an IT Technician or work in an IT support role but do not have any qualifications you will be asked to attend an interview and undertake a short theoretical test.

NETWORKING FUNDAMENTALS EXPLORATION (CCNA) **

CISCO is one of the leading manufacturers of networking devices. This course is designed to familiarise students with installing, configuring, managing and troubleshooting CISCO devices such as switches and routers. Ideally you should hold the CISCO IT Essentials 1 or CompTIA A+ certification. If you do not hold one of these certificates or an equivalent qualification you will be required to undertake a short theoretical test as part of the interview process.

STRATA (COMPTIA) **

The CompTIA Strata IT Fundamentals is an entry level course designed for individuals new to the IT job market as well as the increasing number of professionals changing careers to IT or technology-related fields. There are no entry requirements for this course although you would be required to show some knowledge about using a personal computer (PC).

LANGUAGES

ENGLISH

We offer flexible courses with a variety of levels in English to suit you. Improve your English skills with an ESOL (English for Speakers of Other Languages) or EFL (English as a Foreign Language) qualification. Our experienced tutors will help you speak and write the language better and give you the confidence to use English well. Learn English, get a qualification and enhance your employability.

SPANISH

Our language classes will reflect your Spanish needs and will give you the skills and confidence you want, regardless of how you plan to use your Spanish knowledge in the future. These classes are ideal for preparing you for short visits to countries where Spanish is spoken. You will learn the all-important business etiquette that is essential to avoid making costly or embarrassing mistakes on work trips abroad. Typical learners are import/export professionals, agents for multinational companies, a person who travels widely or someone who simply wants an absorbing hobby.

MANDARIN

This course is based around developing communication skills in common situations. An emphasis is placed on vocabulary and grammar, with plenty of speaking, listening, and reading practice. Our general Mandarin Chinese courses are an ideal way to get started in the language, build on existing skills, or attain a working knowledge before progressing to a business or specialised Mandarin Chinese course.

Our business courses cater to learners with a decent general knowledge of Mandarin Chinese but would like to expand their skills for use in the business world. Courses are, as always, completely tailor-made for the relevant industry and skill sets (e.g. business correspondence, writing reports etc.). One-to-one business courses are perfect for professionals hoping to develop their current Mandarin Chinese skills, especially those working for multinational corporations, preparing to work from abroad, or looking for overseas employment.

GERMAN

Our German Language course will help you to develop your language skills for doing business with your clients, suppliers and colleagues. Our tailor-made German training course will focus on your specific needs, whether you are a beginner needing basic German training or if you already speak the language and need to learn more advanced skills. We are able to provide German Language Courses relevant to a range of business topics including professional, legal, or financial.

15 Can’tfindwhatyou’relookingforortodiscussyourrequirementscontactbusiness.centre@mkcollege.ac.ukorcall01908684520

LEADERSHIP AND MANAGEMENT SKILLS

CHANGE MANAGEMENT

Managing change and the impact of change can be stressful and difficult to get right. The ability to lead people, teams and organisations through change has become a necessity in today’s economy. If you are responsible for implementing change in your organisation, then this programme is for you. It will take you through models of transformation and case studies of change in origins to develop learning.

COMMERCIAL BREAKTHROUGH - HOW TO ACHIEVE

The ‘rocket fuel’ ingredient in this commercial breakthrough process is the Inadvertent Saboteur®, a unique, fun and highly effective way of improving personal and team performance. His existence explains everything that can’t otherwise be explained about the under-fulfilment of human potential in the workplace. This course is aimed at any business who wishes to achieve their commercial breakthrough.

DIFFICULT CONVERSATIONS

This workshop will show you how to prepare for difficult conversations and how to manage and control workplace discussions to ensure you are talking to employees in as productive a way as possible. It will help you improve your confidence and enhance your knowledge and skills for tackling difficult conversations head on. This is suitable for anyone in a supervisory role.

FIRST89DAYS

Have you been promoted to a new leadership position? Are there challenges ahead and you are unsure how you will meet them? Our workshop is designed to provide you with a road map to take charge quickly and effectively during critical career transition periods, whether you’re a first-time manager or a new CEO.

FIRST LINE MANAGER TRAINING

This informative and interactive training will support those new to managing others or provide a fresh perspective and some new ideas to those with some management experience. Covering the areas of supervision, managing conflict and effective communication, it is an ideal first step into understanding some of the challenges facing team leaders and managers.

INFLUENCING AND PERSUASIVENESS

This training course will teach you to communicate better with your colleagues, increase your confidence and be more assertive. It will explain a number of persuasion techniques and how to handle difficult situations without emotion. This course is suitable for leaders, managers and employees.

MANAGING A DIVERSE WORKFORCE

This training course will explore the issues surrounding diversity in the workplace, the legislation that exists and the benefits that a diverse workforce can bring to your organisation. It is suitable for any team leaders and managers.

MANAGING MEETINGS

Anyone who wants to improve their effectiveness in running formal or informal meetings will find this workshop useful with practical hints and tips on running successful meetings.

MOTIVATING YOUR TEAM

Improve your team’s morale and performance with effective motivational tools. You will learn compelling communication techniques to boost your team’s eagerness to work and successfully achieve their objectives.

PERFORMANCE MANAGEMENT

Managing performance should be a continuous process allowing everyone to see individual contributions to the goals of a team and the business. This workshop will explore aspects of: creating a performance management system, communicating with employees regarding their own, the teams and the organisation’s performance; creating performance plans and finally linking this to pay and rewards.



LEADERSHIP AND MANAGEMENT SKILLS

PRESENTATION SKILLS

This one day workshop looks at all the factors that effect how confidently you deliver any presentations, anywhere. You will learn simple, easy to practise tools to help you cope with nerves, get your message across memorably, structure your material for the best impact and present to audiences of varied sizes. It will help you look forward to your next presentation.

PROBLEM SOLVING AND DECISION MAKING

Problem Solving and Decision Making presents a structure, process and tools to help you solve problems and make decisions. This course is about proactively attacking problems and making timely decisions that help you solve work problems and make decisions to bring value to your company, your customers and can bring value to other aspects of your life as well.

STIMULATING CREATIVITY

This course will introduce you and/or your business to a series of practical creativity techniques and methods of creative thinking that will stimulate and enable new ways of thinking and achieving success within the business environment. The course is suitable for anyone/any business that wants to nurture and improve the ability for on demand innovative thinking and problem-solving.

STRATEGIC PLANNING

Starting from knowing where you are and moving to where you want to get to, this course takes you right through the strategic planning process with helpful tools, techniques and ideas for every stage to enhance your strategic thinking skills. This course is suitable for managers with strategic planning responsibility.

TEAM BUILDING

Effective teamwork and team building are essential to improve business performance by developing communication, leadership, empowerment, and solving problems together as a team. Anyone who works as part of a team will benefit from this team building training course. We have a unique Monopoly team building exercise that is based on the Milton Keynes Monopoly board game that is sure to inspire and motivate as a whole.

TIME MANAGEMENT

Provides participants at all business levels with the knowledge and skills needed to maximise output through the disciplined application of time management techniques. Includes effective email and personal time management disciplines to help achieve a better balance of activity.


LEADERSHIP AND MANAGEMENT CERTIFICATE - LEVEL 3 (ILM) **

The units in this qualification fall into seven broad areas. These are: core management skills – such as understanding how to organise and delegate. Ability to perform management tasks – manage projects, lead meetings. Team leadership – for example, how to motivate people to improve performance. Change and innovation – plan and manage change, create a culture of innovation. A full range of communications skills. Managing people and relationships – negotiation, networking, building relationships. Leadership – understand leadership, use action learning to develop your leadership capabilities. There are no formal entry requirements to join this course but you should have at least 2 years of work experience and either be a practising or aspiring team leader.

LEADERSHIP AND MANAGEMENT CERTIFICATE - LEVEL 4 (ILM) **

Each unit in this qualification focuses on a specific set of skills and knowledge, in six broad areas. Working with people - a range of units including how to motivate your team and techniques and strategies to develop the people you manage. Managing yourself and personal skills - including units that focus on assessing your own leadership performance, and developing the mental toughness to handle challenges, opportunities and stresses in your role. Providing direction - for example, the skills to plan and lead a complex team activity. Facilitating innovation and change - for example, assess the implications of change so you can manage it effectively, and strategies to encourage innovation in your teams. Achieving results - such as techniques for making strong, effective decisions and finding and implementing solutions. Using resources - including solid abilities to plan and control budgets. There are no formal entry requirements to join this course but you should have at least 2 years of work experience and either be a practising or aspiring team leader.

PROJECT FUNDAMENTALS INTRODUCTORY CERTIFICATE (APM) **

The qualification focuses on the practical application of the principles of project management within organisations. It offers a fundamental awareness of terminology and a broad understanding of the principles of the profession. No prior knowledge or experience is required for this qualification which will offer the individual the knowledge to make a positive contribution to any project.



LEGISLATION AND COMPLIANCE SKILLS

BASIC CONTRACT LAW

The course provides a full introduction and update on business contract law. It gives you the skills to ensure you avoid contract pitfalls, do not enter into contracts without realising your documents, heads of agreement or letters of intent, are legally binding, teaches you have to avoid the ‘battle of the forms’ and how to secure clauses within your contract which protect your business. The course takes you through all the major areas of contract law from warranties and indemnities to limitation of liability, from how to draft the agreement to ensure performance and termination rights.

CORPORATE GOVERNANCE

This essential governance course provides an understanding of key governance debates and principles and offers practical advice on compliance and best practice. It explores the key governance frameworks and regulation, including in-depth coverage of the new UK Corporate Governance Code, board structures, roles and committees, reporting and disclosure, corporate social responsibility and risk. This course is suitable for company secretarial and compliance staff, lawyers, accountants and others looking for a ‘done in one’ introduction to corporate governance.

FOOD HYGIENE

The programme is provided by caterers who deal with problems in the kitchen daily. By the end of this programme you will have knowledge on everything needed to keep a workplace clean enough to prepare and serve food. This specific course is provided as the basic requirement for all food handlers.

HEALTH AND SAFETY

Health and Safety compliance is a corporate responsibility that needs to be addressed by all organisations. We can provide a range of Health and Safety programmes that include: information for new employees; working safely and managing safely (IOSH).

INTELLECTUAL PROPERTY

As technology advances there is an increasing need to protect a company’s intellectual property. This workshop explores the law around intellectual property and provides strategies that explore how to keep information safe and secure. A useful workshop for anybody making music, writing literature or producing media.

MANAGING INFORMATION

Information and data are a vital asset to every organisation. This workshop looks at analysing and understanding the information which your organisation currently holds, how it relates to other sources and seeks to give a firm strategy in ensuring the information and data is kept effectively and in line with current legislation.

PERSONAL LICENCE

This workshop is targeted at any person wanting to work in a licensed premises where alcohol is sold. On completion of the Personal License workshop, candidates will hold a licensing qualification with which they can apply for a Personal License. This workshop will explore the licensing authority, the responsibilities of the license holder, police powers and the responsible retail of alcohol.


RETAIL OPERATIONS

BARISTA TRAINING

Introduction to barista skills giving learners an insight into the world of making and serving coffee. Aimed at beginners and those without any formal training.

CUSTOMER SERVICE EXCELLENCE

Customer Service is of growing importance to all service sector businesses. Whether colleagues are directly or indirectly customer facing such as warehousing and logistics, the focus on satisfying customer expectations and putting the customer at the heart of all decisions is vital. This informative and interactive training day will support all those who provide a service to others, either within the organisation or to external customers. It focuses on developing the most essential skills needed to improve customer care.

HOSPITALITY - INTRODUCTION

Introduction to hospitality service giving learners the experience of greeting guests, serving tables and understanding how to deliver excellent service. Aimed at those with basic or no formal training.

MATHS IN RETAIL

Retail maths is used by retailers to analyse their budgets, plan their product range, and assess trading performance.

MERCHANDISING/POINT OF SALE

Merchandisers work very closely with Marketing and Procurement departments to identify and agree the promotional cycle for a range of products and services. As a merchandiser, you would need high levels of product and customer awareness to predict demand. You would normally specialise in one area such as fashion, food or home wares. Training offered covers an introduction to merchandising through to the wider strategic decision making and market analysis.

MIXOLOGIST TRAINING

Introduction to mixology giving learners experience and knowledge of making and serving cocktails. Aimed at beginners and those without any formal training.

STOCK CONTROL

This two-day Effective Stock Control course is designed to emphasise the importance of successful stock control and the positive effect it can have on a company’s cash flow, working capital and, most importantly, profitability. The training focuses on providing participants with a thorough knowledge of the full spectrum of existing stock control techniques, as well as their application, covering a range of aspects including processes, forecasting, stock taking and monitoring.

PROFESSIONAL QUALIFICATION COURSES CUSTOMER SERVICES SKILLS - LEVEL 2 (CITY AND GUILDS) **

The Award in Customer Service will help you to learn how to better meet your customers’ needs - a skill that can lead to a better experience for your customers and improved career prospects for yourself. This qualification is suitable for anyone who wants to improve their customer service skills - no matter what industry they are working in. We can tailor this course to ensure that your business’s needs are met through bespoke content which helps.


SUPPLY CHAIN LOGISTICS

SIX SIGMA - INTRODUCTION

This introduction to Six Sigma course provides a concise overview for managers who evaluate operational and transactional performance. The topics covered are designed to give the learner an understanding of the background and application of Lean Six Sigma, how to apply Six Sigma principles to different business areas and to understand the DMAIC process and how it can improve your business.

OPERATIONS MANAGEMENT

This workshop introduces you to the world of operations management and is useful to those who wish to learn and understand more about the role it plays in organisations. It covers strategies used, such as capacity planning, facilities location planning, aggregate planning and scheduling, as well as inventory management techniques and quality management.

BiS Henderson

BiS Henderson Academy has an unrivalled network of contacts across the supply chain sector and this enables them with the ability to address shortages and imbalances of skills at local, regional and national levels. Working in partnership, we are able to provide a variety of workshops and courses at various levels such as warehousing and storage, team leadership and the ‘Warehouse to wheels’ programme - communicating the benefits and opportunities available to warehouse staff from qualifying as drivers.


TRANSPORT (IOSCM) **

This Level 2 qualification establishes a clear understanding of the freight transport industry, the international marketplace and the strategic management of a business in this sector. Professionals will be able to confidently identify opportunities within the trade and freight process to meet organisational targets and enhance their own career development.

STORAGE AND HANDLING (IOSCM) **

There are a range of qualifications available in Storage and Handling starting at Level 2 and 3. The aim is for the learner to demonstrate their understanding of the safe processes involved with the storage and movement of products within a warehouse and the supply chain from production to end user.

WAREHOUSING (IOSCM) **

A range of qualifications are available from Level 2 to Level 5 in Warehousing. Warehousing caters for those individuals with limited knowledge of the supply chain field but wishing to establish a career in the sector. Students will develop supervisory management skills and knowledge in warehousing and inventory to support career development and efficiency in operations. The qualifications develop knowledge and skills as the learner moves through the higher levels.

SUPPLY CHAIN OPERATIONS (IOSCM) **

The Supply Chain qualification is available at Levels 1, 2, 3, and 5 and caters for individuals at a pre-employment stage looking to develop skills and knowledge to support career entry, through to those individuals who have gained experience at a managerial level and are looking to progress into a senior management role. The qualification is designed to develop an understanding of key issues within the field and ensure sector specific skills and knowledge is acquired in line with the individuals’ career goals.

SUPPLY CHAIN MANAGEMENT (IOSCM) **

The qualification is designed to develop an understanding of key issues within Supply Chain Management and ensure sector specific skills and knowledge is acquired in line with the individuals’ career goals. The qualifications are available from Level 2 / 5 and incorporate process and procedures to supply chain strategic management.

UNIVERSITY OF NORTHAMPTON **

The Centre for Excellence in Logistics and Supply Chain (CELAS) was created at the University of Northampton with the mission of advancing knowledge in the areas of logistics, procurement and supply chain management as well as making relevant contributions to the sector by generating capital intelligence and skills necessary in the industry. Working in partnership with MK College, we are able to offer a variety of workshops and courses in Supply Chain Leadership and International Logistics and Trade Finance. These courses can lead to a professional qualification.



Meeting and Conference FacilitiesSilbury Campus

Our range of city centre rooms for hire offer all the space you need for a variety of events such as meetings, conferences, seminars, launches or networking.

We can also provide additional corporate requirements to enhance your event such as catering, design, photography and media through our unique student-led facilities: The Brasserie and Design House.

There is a range of catering options from working finger buffets to themed canapés. Our creative studio is able to provide you with design support from creating an invite to producing complete event collateral.

Please don’t hesitate to request our catering and creative price lists from our team. We look forward to the opportunity of working with you and exploring ways to meet your business needs.

To view, book or for more enquiries about our rooms please contact [email protected]

COSTS

The standard cost of our meeting and training rooms are shown below:

TYPE OF ROOM

MEETING ROOMS 2 – 6 people £15.50*

MEETING ROOMS for up to 32 £20.50*

LECTURE THEATRE for up to 40 people £28.00*(We have two lecture theatres where the divider can be opened to provide a space for 75)

BOARD ROOMS for up to 24 people £25.50*

CONFERENCE HALL for up to 80 £28.00*

LARGE HALL with outside space £28.00*

COMPUTER ROOMS for up to 20 £36.00*

ATRIUM AREAS for Art Exhibitions etc. £20.50*

Discountof10%forafullday(7ormorehours)

ROOM HIRE INCLUDES:

• AttendedReception

• FreeWi-Fithroughout building

• Directdialtelephone

• AVequipmentwhich includes PC and smart board (meeting, computer, lecture theatres and conference rooms)

• Complimentarynotepads and pens

• Complimentaryfiltered water and sweets

*Prices effective until September 2015


INDEX: **Courses that lead to an accredited qualification

COMMERCIAL (SALES AND MARKETING SKILLS)

Bid Writing Pages 5 -6Brand Proposition & Digital Marketing Call Handling Operations Copywriting Customer Complaints Customer Service ExcellenceKey Account Management Market Research and Analysis Negotiation SkillsNetworking Public Relations Selling Strategic Marketing

Certificate in Marketing - Foundation (CIM) ** Customer Experience Award (CIM) **Customer Experience Management **Customer Relationship Management **Fast Moving Consumer Goods Sales (FMCG) **Integrated Communications Award (CIM) **

FINANCE SKILLS

Activity Based Costing Pages 7 - 8Basic Bookkeeping Budgeting Business Planning Cash Flow Management Finance for Non-Financial Managers Understanding the Financial TimesPricing Strategy Risk Management

Accounting Diploma Level 3 (AAT) ** Bookkeeping Certificate - Level 1 (City & Guilds) **


Creating an Attendance Culture Pages 10 -12Dyslexia and Dyspraxia - IntroductionEmbracing Flexible Working Employee Engagement Learning and Development Performance, Reward and RecognitionPerformance ManagementPersonal Effectiveness Personal Health and Wellbeing Recruitment and Selection Talent management and Succession Planning Train the trainer Understanding Mental Health

Assessing Competence in the Work Environment Award - Level 3 (TAQA) ** Assessing Vocational Achievement Certificate - Level 3 (TAQA) **Assessing Vocationally Related Achievement Award - Level 3 (TAQA) **Counselling Skills Award – Level 2 (CPCAB) **Counselling Skills Diploma – Level 3 (CPCAB) **HR Practice (CIPD) **HR Resources Management (CIPD) **Internal Quality Assurance of Assessment Processes and Practice - Level 4 (TAQA) **Certificate in Leading the Internal Quality Assurance of Assessment Processes and Practice - Level 4 (TAQA) **Learning & Development Practice (CIPD) **Assessment and Understanding the Principles and Practices Award - Level 3 (TAQA) **Award in Understanding the Principles and Practices of Internally Assuring the Quality of Assessment - Level 4 (TAQA) **


ICT SKILLS Adobe Pages 13 - 14Linux Microsoft Access Microsoft Excel Microsoft Office 365 Suite Microsoft PowerPoint Microsoft Project Microsoft Word Optimise IT System performance Prezi Social Media Training Web Site Development YouTube PlaybookIT Essentials (CISCO) ** ITQ - Level 1 ** & ITQ - Level 2 **Network+ (CompTia) **Networking Fundamentals Exploration (CCNA) **Strata (CompTia) **

LANGUAGES

English, German, Mandarin, Spanish Page 15

LEADERSHIP AND MANAGEMENT SKILLSChange Management Pages 16 - 17Commercial Breakthrough - How to achieveDifficult ConversationsFirst89DaysFirst Line Manager training Influencing and Persuasiveness Leadership and Management (ILM):Managing a Diverse Workforce Managing Meetings Motivating Your Team Performance Management Presentation SkillsProblem Solving and Decision Making Stimulating Creativity Strategic Planning Team Building Time ManagementCertificate in Leadership and Management - Level 3 (ILM) **Certificate in Leadership and Management - Level 4 (ILM) **Project Fundamentals Introductory Certificate (APM) **

LEGISLATION AND COMPLIANCE SKILLSBasic Contract Law Page 20Corporate Governance Food Hygiene Health and Safety Intellectual Property Managing Information Personal License

RETAIL OPERATIONS Barista Training Page 21Customer Service ExcellenceHospitality - IntroductionMaths in RetailMerchandising/ Point Of Sale Mixologist Training Stock ControlCustomer Services Skills - Level 2 (City and Guilds) **

SUPPLY CHAIN (LOGISTICS)Six Sigma - Introduction Pages 23 - 24Transport (IoSCM) ** Storage and Handling (IoSCM) **Warehousing (IoSCM) **Supply Chain Operations (IoSCM) **Supply Chain Management (IoSCM) **

CAR PARKINGLimited 2 hours car parking. Ample free car parking after 6 pm

TRANSFORMING BUSINESS THROUGH LEARNING

LOCATION200SilburyBoulevard,MiltonKeynesMK91LT

https://www.linkedin.com/company/milton-keynes-college/

MKCollege

www.mkcollege.ac.uk

If you have any queries regarding the available training sessions or if you want to enquire about other potential sessions please

feel free to contact us on;

Tel:01908684520

Email: [email protected]