Business Implementation Projects‘The Role of Training’

Rachel KayHead of Business Development

Stand 156

An insight into…..

Role of Training within Business Transformation Projects

A Case Study – The Challenges

Lessons Learnt – Where did it all go wrong?

Top 5 Tips for Integrating Training into Business Transformation Projects

Business Transformation Projects

Stakeholder Management

High Profile

Terminal 5 Project

23,000 bags went missing

£16m losses

“staff had not been trained properly”Willie Walsh

(Computer Weekly 2008)

The Case Study

Engineering OrganisationEngineering Organisation

Oracle E-Business Suite Roll-OutOracle E-Business Suite Roll-Out

5000 Employees5000 Employees

National BusinessNational Business

Divisional StructureDivisional Structure

Corporate Project Team Corporate Project Team

Five Trainers Allocated Five Trainers Allocated

Business Critical ProjectBusiness Critical Project

ROI MeasuredROI Measured

Where did it all go wrong?

Accurate TimelineAccurate Timeline

Modular ApproachModular Approach

Delegate SelectionDelegate Selection

Training EnvironmentTraining Environment

Comm’s PlanComm’s Plan

Project ResourcesProject Resources

Scope & EngageOptionsShare ExpertiseBusiness NeedsGap AnalysisMethodologyTender

•Options•Share Expertise•Business Needs•Gap Analysis•Methodology•Tender

Scope & Engage

•Timing•PR•“Go Live”•Medium•Sharing Feedback•Change Management

Communication •Supporting Roles•User Interface•Testing Team•Mechanisms to update•Project Lifecycle•Sign Off

Integrate

•Training Plan•Documentation•Management Mechanism

Documentation •Long Term Plans•Refreshers•Online Support•Measuring Impact•Super Users

Follow Up

CommunicationTimingPR“Go Live”MediumSharing FeedbackChange Management

IntegrateSupporting RolesUser InterfaceTesting TeamMechanisms to updateProject LifecycleSign Off

DocumentationTraining PlanDocumentationManagement Mechanism

Follow UpLong Term PlansRefreshersOnline SupportMeasuring ImpactSuper Users

Top 5 Tips

Summary – Something to take away

•Timing•PR•“Go Live”•Medium•Sharing Feedback•Change Management

Communication •Supporting Roles•User Interface•Testing Team•Mechanisms to update•Project Lifecycle•Sign Off

Integrate

•Training Plan•Documentation•Management Mechanism

Documentation •Long Term Plans•Refreshers•Online Support•Measuring Impact•Super Users

Follow Up

•Options•Share Expertise•Business Needs•Gap Analysis•Methodology•Tender

Scope & Engage