Staffing a business, 2019

On completion of this unit the student should be able to discuss the staffing needs for a business and evaluate the

benefits and limitations of management strategies in this area from both an employer and an employee perspective.

To complete this booklet, refer to chapters 15 and 16 of your text book.

Business Management Unit 2 AOS 3 1

Business Management Unit 2 AoS 3, 2019

Unit 2 Business Management-Area of Study 3

Key Knowledge KK1 - The relationship between the performance of staff and achieving business objectives KK2 - identification of the staffing needs of the business such as the knowledge, skills and ideas staff can

contribute to the business. [including corporate social responsibility management issues] KK3 - The effects that developments in technology may have on staffing needs KK4 - Job analysis and its relationship to job design and related documentation, job descriptions and job

specifications KK5 - Recruitment methods and the advantages and disadvantages of each method:

–  internal such as intranet and word-of-mouth –  external such as websites, online recruitment agencies, social media

KK6 - Selection methods such as interview, psychological testing, work testing, online selection, and the advantages and disadvantages of each

KK7 - Employment arrangements such as full time, part time, contractual and casual

KK1- The relationship between the performance of staff and achieving business objectives

GLOSSARY TERM DEFINITION

staff

Management by objectives

Using section 15.1 text, complete the table below:

POSSIBLE BUSINESS OBJECTIVE

HOW STAFF CAN HELP ACHIEVE THIS OBJECTIVE

“Employees are the biggest expense (cost) for a business. This makes them a valuable asset.” P. 282 textExplain this statement

Business Management Unit 2 AoS 3, 2019

Business ObjectivesHuman

Resource Manager

Incentives for Staff

Motivated Employees

Increased Productivity

and Business Competitiven

ess

Business Objectives

Choosing the ‘right people’ for a business can involve choosing staff who have the ‘right skills’ such as suitable knowledge, education or experience to perform a role. It can also involve choosing staff who can work flexible hours, such as part-time, casual or job-share arrangements so that they are at the business at the ‘right time’. Depending on business objectives, a business will roster staff in particular areas so that they are at the ‘right place’.

Using section 15.2 text, answer the following questions:Coles is a large supermarket chain that has varying staff requirements at different times of the day, week, month and season. It has areas of responsibility such as a delicatessen, self-service checkouts, a bakery, sushi bar, butcher plus a standard check out area.Using examples, suggest how Coles could achieve each of the following staffing needs:

Explain the benefit for a business such as Coles in bringing in new talent. P. 284 text

Business Management Unit 2 AoS 3, 2019 3

KK2- Identification of the staffing needs of the business such as theknowledge, skills and ideas staff can contribute to the

Explain the relevance of each staffing need for Coles’ supermarkets.

Right peopleEg. what does Coles want its staff to do? Use specific examples.

Right skillsEg.what education, knowledge or experience is required?

Right placeEg. which area needs staff to achieve a particular objective?

Right timeEg. when would Coles need particular staff? Think about times of day or seasonal events.

Describe how diversity and inclusion would be an important consideration for Coles when undertaking its workplace planning.

Business Management Unit 2 AoS 3, 2019 4

“If a business does not adopt technology, it will find it very difficult to be competitive.”Analyse this statement

Which jobs have been replaced?Positive effects of this technology

Negative effects of this technology

Business Management Unit 2 AoS 3, 2019 5

KK3- The effects that developments in technology may have on staffing needs

on the job OR the job holder[state which in your answer]

on the job OR the job holder[state which in your answer]

a.

b.

c.

d.

e.

f.

Business Management Unit 2 AoS 3, 2019 6

KK4- Job analysis and its relationship to job design and related documentation, job descriptions and job specifications

Job Analysis: is determining the duties and tasks and responsibilities required to meet the business objectives. Job Design: details the number, kind and variety of tasks that employees perform in their jobs.

Activity: Are the following part of a job description or job specification?

Hours to be worked Description Specification Number of years of experience Description Specification The need for negotiation skills Description Specification Prepare weekly customer invoices Description Specification Conduct performance appraisals (review) Description Specification Ability to work well in a team Description Specification

Using section 16.1 text, answer the following questions:

Job analysis is the systematic process of looking at a particular job to determine what skills and experience are required of staff. It generates the source material to help a business to prepare the written job description of duties required and to outline the skills necessary for the employee to perform their role effectively.Describe the following two methods of conducting a job analysis:

a. QuestionnairesBusiness Management Unit 2 AoS 3, 2019 7

Job Analysis: is determining the duties and tasks and responsibilities required to meet the business objectives. Job Design: details the number, kind and variety of tasks that employees perform in their jobs.

b. Observation

Job design involves grouping tasks together which incorporate variety and challenge for the job holder. It

also builds an opportunity for personal development in a role.

Justify why job rotation would be a useful job analysis method for a manger to use.

Activity: For the following job advertisement, ANNOTATE which elements are the job description and which elements are the job specifications.

Business Management Unit 2 AoS 3, 2019 8

Restaurant ManagerThe Tea Salon at the new Emporium Melbourne is seeking a highly experienced and accomplished Restaurant

Manager. This is a fantastic opportunity to lead and inspire our talented and passionate team in the luxurious surrounds of Emporium Melbourne right in the heart of the CBD. At The Tea Salon we believe in striving for excellence at all times. We pride ourselves on having an experienced and dedicated team who continually exceed customer expectations, love their work environment and all at times strive to improve the overall customer experience.

To ensure success in this management role it is essential for the applicant to possess:

• At least 3 years solid restaurantmanagement experience• Outstanding communication skills• Strong leadership skills and a team spirit• Passion and ability to provide outstandingcustomer service & the desire to exceed customers' expectations at all times• An absolute can-do attitude• A current R.S.A certificate• Availability Wednesday to Sunday• The ability to successfully implement, manage and maintain rosters, staff ratios and budgets.• Drive, positivity and initiative • Solid references• Be extremely well presented

The role of Restaurant Manager requires a minimum of 38 hours per week, primarily working Wednesday to Sunday. 

The Tea Salon is a one of Emporium Melbourne's premium dining experiences. We provide a superlative Lunch, Champagne and High Tea service.

If you meet the criteria and would love to join this committed team please forward your CV and relevant references to jill@theteasalon.com.au

Only applicants with the relevant experience will be considered.

Email: Please click the 'Apply Now' button below.

Recruitment: The process of finding the best qualified pool of applicants for a vacant position in a business.

GLOSSARY TERM DEFINITION

Internal recruitment

Business Management Unit 2 AoS 3, 2019 9

KK5-Recruitment methods and the advantages and disadvantages of each method

External recruitment

Using section 16.2 text, complete the table below to evaluate the costs and benefits of various strategies for staffing a business:

Describe each Recruitment method

costs benefits

Internal method:intranet

Internal method:Word-of-mouth

External method:websites

External method:Online recruitment agencies

External method:Social media

Selection: The method taken by a business to help it decide which candidate to make a job offer to. It involves assessing which is the right person for a job vacancy.

Using section 16.3 text, complete the table below to evaluate the costs and benefits of various strategies for staffing a business:

SELECTION METHOD-definition

Advantages Disadvantages

Interview:

Business Management Unit 2 AoS 3, 2019 10

KK6-Selection methods such as interview, psychological testing, work testing, online selection

Psychological testing:

Work testing:

Online selection:

Full time employee: A full-time employee has ongoing employment and works, on average, around 38 hours each week. The actual hours of work for an employee in a particular job or industry are agreed between the employer and the employee and/or set by an award or registered agreement.

Part time employee: A part-time employee: works, on average, less than 38 hours per week, usually works regular hours each week, is entitled to the same benefits as a full-time employee, but on a pro rata basis, is a permanent employee or on a fixed-term contract.

Contractual employee: Or those employees on a fixed-term contract is where employment is offered for a specific period.

Casual employee: has no guaranteed hours of work, usually works irregular hours, doesn't get paid sick or annual leave can end employment without notice, unless notice is required by a registered agreement, award or employment contract.

Business Management Unit 2 AoS 3, 2019 11

KK7-Employment arrangements such as full time, part time, contractual and casual.

Using section 16.4 text, complete the table below to propose and justify strategies for staffing a business.

EMPLOYMENT ARRANGEMENT

ADVANTAGES DISADVANTAGES

Full time:

Part-time:

Contractual:

Casual:

Business Management Unit 2 AoS 3, 2019 12