Learn @ LunchEnterprise Messaging & Collaboration

Ben ReynoldsWednesday, November 18, 2009

• Function of the group• Customer base• Projects/what is supported• Describe where the group fits within the Hopkins Institutions• Organization chart(s)• Type of positions in the group• Qualifications required for positions in the group• Physical location of group• Pictures, with names, of group members

Agenda

Function of the group/Customer base

Function of the group:

Our goal is to support the missions of the Johns Hopkins institutions by providing reliable communications and information sharing

technologies to the enterprise. Our approach is to provide scalable, highly-available solutions that satisfy the needs of large communities within Hopkins.

Customer base:

Anyone in the enterprise can use our services.

Projects/What is supported

Collaboration -> Anthony Snead

• Provide real time communications beyond email to enhance productivity and work processes.

• Accomplish this goal through the introduction of technologies that support web-based team/workgroup collaboration.

Technologies: Microsoft Office SharePoint Server 2007 and Microsoft Office Communications Server 2007.

Perimeter Email Services -> Anthony Snead

• Provide a comprehensive perimeter email hygiene infrastructure to serve as initial layers of defense against email-based virus, phishing, and SPAM attacks. Provide standards based directory lookup services integrated with JHED/Active Directory to properly route email within the Hopkins enterprise.

• Support technologies and processes that aid in compliance issues associated with e-Discovery and email encryption.

• Provide infrastructure to front-end Microsoft-based service offerings with application layer firewall technologies.

Projects/What is supported

Mobility -> Sean Taylor

• Provide services that enable the use of modern PDA’s including Blackberry, Windows Mobile, and iPhone through various service offerings provided by enterprise messaging.

• Provide basic security architecture for managed PDA’s that adhere to institutional standards pertaining to security and acceptable use.

• Assist in the development and implementation of standards that govern the use of mobile devices in the enterprise.

Technologies: Blackberry Enterprise Server, Microsoft Office Activesync

Projects/What is supported

Host – based email -> Ying He

• Provide low-cost, reliable, Unix-based email services to Hopkins faculty, staff, and students using a variety of client access methods.

• Provide education, assistance and support for customers using these services. .

Technologies: Sun Microsystems software/hardware, EMC SAN

Mailing List Services -> Ying He

• Enable mass email communications through the use of web-based technologies that provide ease of use and integrated recipient lists from external data sources.

• Provide education, assistance and support for customers using these services.

Technologies: Open Source (Sympa), Linux, HP,

Projects/What is supported

Client-based email/GroupWare -> Erik McGrath

• Provide client-based email and calendaring to the Hopkins enterprise using the Microsoft Exchange 2007 platform.

• Provide core infrastructure components that benefit all facets of the system including those supported outside of IT@JH..

Technologies: Microsoft Exchange Server 2007, Microsoft Outlook 2007, Commvault (archive), Dell, EMC

Where the group fits/Org Chart

Type of positions in the group/Qualifications

• Systems Engineers & Sr. Systems Engineers

• LAN Administrators (A, B, C)

• LAN/WAN Architects

• Desktop/LAN Technicians

Who we are…

Anthony Snead John Perez

Wendell Epps Brian Marshall

Who we are…

Ying He Kristi Aho

Noelle Danna Barb Gelder

Who we are…

Erik McGrath Obi Ndubuisi

Chuck Morris Ben Reynolds

Who we are…

Sean Taylor Brandon Thompson

Mike Casper The team