lean learning: deliver relevant content when and where it’s needed
DESCRIPTION
Workforce demographics are rapidly changing through increased globalization and a growing number of younger, more mobile and field-based employees. In addition, organizations are under even greater pressure to be more efficient and cost conscious, all while demonstrating increasingly successful outcomes. As a result, learning methods must adapt and become leaner, with increased flexibility and accessibility to meet each individual’s unique work style and schedule. But how to manage and deploy this new type of learning can be challenging, particularly when complex business processes, multiple language requirements and shrinking budgets are involved. Attend this webinar to learn about new advances in learning related to electronic performance and mobility and how they are helping organizations succeed during this time of rapid change by: Empowering employees with relevant training that fits their work style through role-based learning maps. Enabling mobile and field-based employees with job-specific training at the point of need. Facilitating multiple language requirements with tools that accelerate the translation process. Measuring and demonstrating the success of learning through enhanced reporting capabilities.TRANSCRIPT
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Speakers: Lori Williams Director, Strategy and Transformation SAP Education North America, SAP Inc. Cary Samulka Product Manager SAP Global Education, Center of Excellence Rob Minton Solution Engineer SAP Education
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Lori Williams Director, Strategy and Transformation SAP Education North America, SAP Inc. Cary Samulka Product Manager SAP Global Education, Center of Excellence Rob Minton Solution Engineer Sap Education
August 1, 2013
Lean Learning – Deliver Relevant Content When and Where It’s Needed
© 2013 SAP AG. All rights reserved. 8
SAP Education A quick introduction
* Source: IDC MarketScape: Worldwide IT Education & Training 2012 Vendor Analysis
350,000 people certified
55,000+ people trained via eLearnings &
eAcademies
400+ virtual, live, classroom titles In 9 languages
600+ courses available
Training provided in 40 countries
SAP EDUCATION Leader in Worldwide IT Training & Education*
300,000 individuals trained annually
2,200+ partner companies engaged in training & certification of their staff
~420 eLearning/eAcademy titles available
29,000+ trainings delivered to partner
consultants
Up to 440 events per week delivered via cloud infrastructure
© 2013 SAP AG. All rights reserved. 9
Market Disruptors Workforce Shift More with Less
Emerging Technologies
The Learning Revolution
© 2013 SAP AG. All rights reserved. 10
Poll #1: By the year 2020, what % of the workforce will be made up of Millennials?
15%
27%
50%
68%
© 2013 SAP AG. All rights reserved. 11
Workforce Shift
By 2020, up to 50% of the workforce will be Millennials
77 million Boomers are exiting the workforce What is the
customer’s knowledge
transfer plan?
© 2013 SAP AG. All rights reserved. 12
Doing More With Less A New Normal
Scaling back budgets while delivering excellence.
© 2013 SAP AG. All rights reserved. 13
Emerging Technologies
© 2013 SAP AG. All rights reserved. 14
Big Data
© 2013 SAP AG. All rights reserved. 15
Social IS NOT a Trend
Source: Cisco 2011 VNI
In 2012, 36 Billion Apps Downloaded 2017 Projection: 136 Billion Apps Source: ABI Research
Social Collaboration
PEOPLE
INFORMATION
78 Hours New Video Content
Uploaded Every Minute
© 2013 SAP AG. All rights reserved. 16
What is Social Learning?
Social Learning is the formal or informal process of learning from and with people unconstrained by geographic location.
© 2013 SAP AG. All rights reserved. 17
Poll #2: How would you describe your organization’s adoption of mobile technology for business applications?
We have a mobile culture – the organization expects everyone to be enabled with mobile technology and use it for their work processes.
Some areas of the business leverage mobile technology.
Only the leadership team uses mobile technology. Everyone else is on a PC.
We have not adopted mobile technology.
© 2013 SAP AG. All rights reserved. 18
Emergence of Mobile Learning
Deliver trainings to all relevant mobile platforms
combined market share of iOS and Android smartphones****
¾ of device activations in enterprises go to iOS *****
of new devices in enterprise environment are not Android or iOS*****
Take the knowledge where ever you go
The future of corporate learning
In 2015 the global mobile workforce will rise to****** 91%
0,3%
1.300.000.000
64% of mobile workers are carrying a tablet *******
76% of all companies are supporting BYOD ********
Until 2015 the mobile learning market in the United States alone will increase to *
$8 billion
employees would prefer a job with less pay but more flexibility in regards to mobility **
2 out of 3
of the global workforce in 2030 will consist of millennials – tech-savvy, digital natives that have special expectations ***
75%
© 2013 SAP AG. All rights reserved. 19
The Next Gen of Workforce Enablement
360° Learning &
Training Performance Creation
SAP Workforce Performance Builder Enabling Lean Learning
© 2013 SAP AG. All rights reserved. 21
SAP Workforce Performance Builder…
Recording, editing, and distributing context-sensitive help
Creating and distributing software simulations
Managing content development projects
Creating rapid e-Learning & non-IT content
Creating process documentation, test scripts & more
► Excellent object recognition (SAP patented technology) to reduce post-editing to a minimum; publish instantly after recording
► Instant Producer makes SME content creation easy: no training required. Every user is able to conserve & share knowledge with others instantly to reduce overall support & Help Desk costs
► Thanks to true single-source recording / editing, create several types of learning, training, testing and performance support materials at once & serve diverse stakeholders in Support, HR, LoB’s, etc. with no extra effort
► Automatic localization of content into more than 40 languages by a simple click on a button due to WPBs automatic Re-Recording functionalities; no “guided re-record”
► In-application guidance (EPSS), up to field level context-sensitive help, to boost the performance of your workforce by supporting them in-process and in-context and ease Change Management, Compliance Management, Content Delivery and much more...
…our state-of-the-art solution for:
What makes WPB the better solution ?*
Implementation Rollout Support
► True Single-Source approach ► Automatic content localization & updates ► Covering the entire application lifecycle
Effort required for curricula development
Time needed for classroom training
Time needed for error handling
Effort required for end-user adoption
Standard questions for help desk
Effort required for international, multi-lingual roll-out projects
Time needed for the creation of documentation
Effort required for the development of test cases & UAT
Costs involved in delta training
Without
WPB
With WPB
*Source: evaluation in datango clientbase (n=168; 2011) 0 20 40 60 80 100%
Effort
© 2013 SAP AG. All rights reserved. 22
Why is Workforce Performance Builder that efficient?
*
*
*
© 2013 SAP AG. All rights reserved. 23
Significantly Enhance User Knowledge Conserve & share expertise and speed up end-user adoption
© 2013 SAP AG. All rights reserved. 24
►No other solution in the market offers: ► more output formats (stakeholder diversity) from one recording
► higher content accuracy & quality
► more localization capabilities
► faster and easier content production
► shorter time-to-productivity of the workforce
High-Quality Mass Content Production
Realize your Application ROI in the shortest possible time!*
Up to 80% less time spent on preparing documentation Up to 30% less time spent on classroom training sessions Up to 60% fewer standard inquiries at the helpdesk Up to 40% less time spent on correcting errors Up to 90% reduction in costs of delta trainings
* Source: Analysis in datango clientbase (n = 168, 2011)
© 2013 SAP AG. All rights reserved. 25
What do all of these industries have in common?
© 2013 SAP AG. All rights reserved. 26
t The majority of the workforce has no access to a PC
t Shift workers are not able to attend classroom trainings
t Training of temporary staff is expensive and ineffective
t No capabilities to conserve existing knowledge
So how would you
enable them?
© 2013 SAP AG. All rights reserved. 27
Mobile Learning & Training
Your Knowledge Portal
Security Advices
How to change the driller
First Aid lesson
Anytime & Anywhere Workforce
Enablement
► Access anytime, anywhere
► No workstation required
► Turn wasted moments into productive time
► Matches users learning preferences
© 2013 SAP AG. All rights reserved. 28
Mobile Content Creation
Never been that easy!
Create ON your mobile
Create FOR your mobile
IMG_004 IMG_003
IMG_002 IMG_001
► No (app) installation or configuration required
► Cross-platform (iOS and Android) compatibility
► Involve the right people easily
► Access help content for guidance at the moment of need – independent of subject
© 2013 SAP AG. All rights reserved. 29
How it looks like in real life
© 2013 SAP AG. All rights reserved. 30
Mobile Performance Support
Your Performance Portal
Fill your timesheet step-by-step
Respons. contact
Real-Time Support
► Help and guidance in the moment of need
► Perfect suited for learning on-the-job and microlearning
► No workstation required
How to fill the shelf step-by-step
© 2013 SAP AG. All rights reserved. 31
How it looks like in real life
Mobile Learning Solutions The Next Level Of Mobile Learning
SAP Workforce Performance Builder
Playback On Mobile Devices
Mobile Performance Support – QR Codes
Authoring For Mobile Applications
Mobile Authoring
Feat
ures
Take the knowledge where ever you go
Turn wasted moments into productive time
Perfectly suited for on-the-job Performance Support
Facilitate location based training and enablement Bus
ines
s Im
pact
© 2013 SAP AG. All rights reserved. 33
Why you should care?
► Establish enterprise-wide learning – reach each and every employee: even those without own workstations
► Create a connection between the physical and virtual world
► Deliver on-the-job guidance even outside the office
► Turn wasted moments into productive time
► Increase application adoption and end-user productivity, plus ROI for the entire IT landscape incl. your mobile apps
► Consume relevant content anywhere & anytime when needed/ provide real-time guidance and just-in-time microlearning
( ( ( (
“WPB supports the entire extended workforce by providing a fast and efficient creation of any kind of enablement materials, independent of subject – related to the physical and digital world, formal and informal training needs, in- and outside the office – unleashing the full knowledge and productivity of all employees.”
© 2013 SAP AG. All rights reserved. 34
Localize & Maintain Content – Key Figures & Rationale
Localization is far more than just translation
Additions and changes to existing materials
The need to adapt content for each target location
of multinational enterprises believe localization of content is either important or very important for achieving higher company revenues***
74%
83 languages are required to cover
80% of all people worldwide*
56% of content consumers say that the ability to obtain information in their own language is most important**
1. Translation of texts 2. Adapt graphics to target language 3. Modify content layout to fit
translated texts (text length may vary from +50% to -50% depending on language)
4. Cultural aspects of visualization (e.g. color and imagery meanings are different)
5. Local differences in weights and measures
6. Writing conventions for dates, formatting of numbers, addresses, phone numbers
7. Other aspects subject to regulatory compliance
60% New content that is added to existing content per year leads to an annual content growth of up to ****
1out of 4 pages of content needs to be updated per year****
Costs of ownership for content maintenance exceed initial creation costs - without WPB after: ****
5 Years
Improved Localization Of Content
Rerecording Improvements
Feat
ures
Adapt your learning materials to your global needs quicker
Allow a fine selection of relevant assets for translation to reduce costs
Introducing on-click localization for Performance Support assets
Updating and localizing contents almost twice as fast as ever before Bus
ines
s Im
pact
Localize & Maintain Content Easier, Faster & More Flexible
SAP Workforce Performance Builder
Evaluation and Sustainability Identify Knowledge Gaps With SAP Workforce Performance Builder
© 2013 SAP AG. All rights reserved. 37
Your challenges
► … monitor the progress of your learners? ► … evaluate users knowledge gaps? ► … analyze learning content usage? ► … identify weak spots in training materials? ► … create user certification?
You need to…
► Test Mode (Simulation) ► Quizzes
► Manager (Learning Reporter) ► Export to SCORM LMS
© 2013 SAP AG. All rights reserved. 38
Manager
learning functionality
learning reporter functionality
Content-Lifecycle Management System
Knowledge Portal
Performance Tracker
Basis
• Workflow-guided collaboration & cooperation • Revision proof content versioning • Projection of your project management
• Courses and learner management • Knowledge and learning platform • Own progress metrics for learners
• Measure and assure learning progress • Transparancy on the company‘s performance • Configurable interactive reports
SAP Workforce Performance Builder Manager
© 2013 SAP AG. All rights reserved. 39
Benefits - Analysis
identify top and low performers
discover where learners
struggle
adjust training materials
accordingly
provide validated system
access by certification
For more information: SAP Education www.sap.com/education SAP Workforce Performance Builder www.sap.com/wpb U.S. and Canada +1-888-777-1727; [email protected] Outside U.S. and Canada [email protected]
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