Lean IT:Maximum Value at Minimum Cost April 2009

A positive customer experience is your business lifeline.

IT is critical to delivering a positive customerexperience to drive revenue and growth.

Every Customer Matters. Every Dollar Counts.

2

Pressures on IT

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

Deliver a superior customer experience

Increase agility

Effectively manage change

Ensure security and compliance

Reduce costs, increase productivity

Improve business-IT engagement

MainframeDistribute

dVirtual Cloud

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66% of IT resources are used to run versus 34% to Grow/Transform22

--Gartner, Inc. .

Deliver Maximum Value at Minimum Cost

Lean ITAn approach that helps IT organizations focus on what’s important —delivering value to their customersReduce wasteIncrease productivity Improve customer experienceAim resources at high value deliverables

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

COST

VALUE

4

COST

VALUE

Enterprise IT Management Solutions Enable Lean IT

Lean IT Uniquely enabled by CA’s EITM solutions

Visualize, automate and optimize IT systems and processes

From the data center to the customer

From staff to assets

Govern, manage and secure IT

Only CA covers it all

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

Enterprise IT Management

5

COST

VALUE

6 Disciplines of EITM: Lean IT On-ramps

Appl

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gmt

Serv

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Man

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Proj

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Application Performance Management

1,200 customers get visibility into 5 billion transactions a day

Service Management

Rapid implementation boosts IT productivity and user satisfaction

Project & Portfolio Management

Acknowledged market leader with both on-premise and On Demand solutions

Infrastructure Management

Automate and assure to reduce service delivery costs by 30%2; server

provisioning time by 90%21

Security Management

Streamline security processes, reduce costs and get value from your security

investments faster than ever before

Mainframe 2.0

Simplify mainframe management: Run the leanest platform even leaner

Lean IT …delivering solutions

Business ExperienceBusiness ExperienceManagementManagement

Service PortfolioService PortfolioManagementManagement

IT Risk &IT Risk &ComplianceCompliance

Business-DrivenBusiness-DrivenAutomationAutomation

COST

VALUE

7

Business-Driven Automation

CA uniquely combines Data Center,Process and Workload Automation

• Optimize and automate the infrastructure

• Increase agility to respond to change

Service Portfolio Management

CA uniquely combines industry-leading PPM and Service Management

• Improve business-IT engagement

• Optimize service supply and demand

Business Experience Management

CA uniquely combines Application Performance with Infrastructure Management

• Ensure a positive customer experience

• Resolve problems before customers are impacted

IT Risk & Compliance

CA uniquely combines Security Management and Governance, Risk & Compliance

• Mitigate risk

• Reduce the cost of compliance

The CA Difference

Exclusive Focus on SoftwareNo hardware or services agenda

Faster time to value

Lower cost of ownership

Best in Class TechnologyComprehensive portfolio to govern, manage and secure

Continued investment further extends value

Integration

Freedom of ChoiceMainframe to distributed, any platform

Virtual to physical

Cloud to on-premises

CA software automates IT processes to maximize customer value and minimize cost

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Copyright © 2009 CA

RESULT: Improved supplier management, resulting in a $10 million cost savings

RESULT: Improved online experience for millions of customers

RESULT: Contributed to cost savings of $18 million

RESULT: Efficiency gains of 93%; decrease of 90% in the time taken to provision new users

Lean IT … customer results

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Recognized Leader in Enterprise IT Management

Forrester Largest Market Share IT Management Software1

Status as a Leader in Forrester Wave**

Records Management4

Appliance-Based End User Experience Monitoring5

Client Management Suites6

Data Center Automation7

Service Desk Management Tools for Large Enterprises8

Service Desk Management Tools for Small Enterprises9

Project Portfolio Management10

IT Asset Lifecycle Management11

Gartner Magic Quadrants*

Positioned in the “Leaders” Quadrant IT Project & Portfolio Management12

Web Access Management13

User Provisioning14

Enterprise Single Sign On15

Worldwide Market Share Report Leader, 2007

User Provisioning16

IT Asset Management17

Job Scheduling18

MarketScope*** Strong Positive IT Asset Management Repository19

Records Management20

Copyright © 2009 CA10

Successful IT and CA

CA Enables Successful IT> $4B company focused

solely on helping IT succeed

> Govern, manage & secure IT: No other vendor does it all or as well

> Pragmatic, cross-platform, market-leading solutions

> Start today from any on-ramp: Quick and sustainable wins

Business Depends on Successful IT > In an online world,

IT matters> IT is critical to driving

revenue and delivering customer value

> Lean IT delivers maximum IT value at minimum cost

> Lean IT helps focus resources on the right things

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Additional Slides

COST

VALUE

CA Wily Application Performance Management

Extreme visibility into the customer transaction

Reduce application downtime by up to 70%2

Wily APM is relied upon by more than 1,200 customers and processes more than 5 billion transactions a day

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

Serv

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COST

VALUE

CA Service Management

Service desk, catalog, change and configuration, client and asset management

Manage business demands, respond to change

Measure IT service cost, consumption and performance

Increase IT productivity by 25%2 or more

Rapid implementation for immediate benefit

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

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COST

VALUE

CA Clarity™ Project & Portfolio Management

Evaluate, prioritize and deliver initiatives valued by the business

Reduce redundant projects by up to 78%3

Reduce project costs by up to 37%3

Gartner MQ12 and Forrester Wave10 Leader

CA voted ‘best’ at 10 straight PPM Summits

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

Pro

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& P

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folio M

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CA Infrastructure Management

Network, voice, database, systems and virtualization management

Improve agility, service quality and efficiency through automation

Reduce the cost of service delivery by up to 30%2

Reduce Mean-Time-to-Repair by up to 50%2

Reduce configuration related issues by up to 80%21

Reduce server provisioning time by up to 90%21

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

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COST

VALUE

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COST

VALUE

CA Security Management

Data Loss Prevention, Identity, Role, Access & Log Management

Streamline and automate compliance processes

Reduce risk and increase efficiencies through automation

Market share leader in Identity & Access Management16

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

Secu

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COST

VALUE

CA Mainframe 2.0

World’s leading mainframe independent software vendor

Simplify software management for the current and new generation of mainframers

New programs and best practice guides help you release latent value from CA software

Innovations for evolving business demands and new technologies

Executives Staff Compliance

CIOPMOCISOSupportStrategic Sourcing

Operations Network

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Top 10 CA Differences

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We enable Lean IT in many ways:

1. We are a software company; we deliver solutions through software vs. labor and obsess about quick time to value and lowest cost to maintain. We want to get implemented as quickly as you do. 

2. Informed Automation leveraging world class assurance tools to run efficiently all the time.

3. We give you the freedom to choose the most efficient operating platform for your business, we are hardware agnostic.

4. We believe Security and Compliance matters all the time, and we provide solutions to simplify and automate risk and compliance processes.

5. We believe in the power of the mainframe, because it’s a workhorse that delivers incredible value for money.

6. Through our Clarity & Service Portfolio Management capabilities, we empower IT to engage with the business in a meaningful way, prioritize and rationalize the cost of services, manage unremitting demands and enable IT to work as a true partner in the business.

7. Through our maturity modeling tools we can measure your effectiveness in various IT disciplines, to ensure we help you select the area that will deliver the most Lean IT value and return on investment.

8. Software is our only business, its not 2% or 10% or 20% like our competitors, its our life line, so we have to make you successful and deliver results in an efficient way.

9. Our products are the fastest to upgrade from one release to the next, in the industry.

10. And finally, CA’s award-winning Wily & Spectrum solutions provide extreme visibility into your “lifeline” any time, all the time. After all, what’s the point of automating or managing anything if you can’t see the experience to begin with?

Internal Use Only

Optimize InvestmentsReduce redundant projects by

78%3Reduce project duration by

35%3Reduce project costs by 37%3

Assure the CustomerExperienceReduce application downtime

by 70%Identify problems before

customers are impactedQuickly identify the root

cause of problems

Assure Security &ComplianceStreamline and automate

compliance processesReduce risk and increase

efficiencies through automation

Optimize & Automatethe InfrastructureImprove agility, service quality

and efficiency through automation

Reduce the cost of service delivery by up to 30%

Reduce configuration related issues by up to 80%

WilyApplicationPerformanceManagement

Security Management

InfrastructureManagement

ClarityProject Portfolio Management

Project & Portfolio MgmtDemand ManagementIT Financial Planning

CA Wily IntroscopeCA Wily CEMCA Mainframe

Performance

Risk & Compliance Management for IT

Identity & Access ManagementIdentity Lifecycle ManagementServer Resource ProtectionSecure Web Business

EnablementSecurity Information Mgmt

Network & Voice ManagementEvent ManagementSystems ManagementDatabase ManagementAutomation• System• Process• WorkloadOutput ManagementStorage ManagementSystem & Application

Discovery/ProvisioningVirtualization ManagementConfiguration Management

Leaders Quadrant of the Gartner Magic Quadrant –PPM, “Magic Quadrant for IT Project and Portfolio Management,” June, 2008 *

CA Voted “Best” for Tenth Straight PPM Summit

A “Leader” in PPM Market - Forrester Research

Leader Quadrant User Provisioning – “Magic Quadrant for User Provisioning,” August 15, 2008.*

Leaders Quadrant of the Gartner Magic Quadrant Web Access Management, “Magic Quadrant for Web Access Management,” November, 2008*

Market Share Leader in User Provisioning - “Market Share: Security Software, Worldwide, 2007,” June 3, 2008.

A Market Leader in User Provisioning, IDC

Market Share Leader IT Management – Forrester

A “Leader” in Data Center Automation – Forrester Research

Gartner Worldwide Market Leader in Job Scheduling, 2007 “Market Share: IT Operations Management, Worldwide, 2007,” June, 2008

- Protects online revenue stream for one of the world’s leading airlines

- Qantas web site can cope with spikes in traffic of over 12 million page views a week

- Support more than 200,000 identities, growing at 30% a year

- Reduced the time to provision user access from 10 days to 1

- Efficiency gains of 93% through self-service password reset

- Support more than 1 billion credit card payments a year

- Reduced data center space, power and cooling by 30-40% through server consolidation and virtualization

- Avoided the need to acquire a new data center

- IT costs reduced by 10% (about $28M) in three years

- Saved $10M through better supplier managementG

overn

Secu

reM

an

ag

eValue Focus Complete Solution Proven Performer Production Ready

Assure the BusinessExperienceDemonstrate IT’s value inevery business interactionOptimize resources to meet

demandProvide financial transparency

into every project and service.

Service Management

Service Portfolio ManagementService Desk ManagementChange, Configuration &

Release ManagementService Level & Catalog MgmtIT Asset ManagementIT Client Management

A “Leader” in Client Management – Forrester Research

Market share leader IT Asset Management– Gartner

A “Leader” in Service Desk Management Tools– Forrester Research

- Within six months, decreased open incident queue, which had a dramatic impact on overall productivity

- Increased responsiveness to the business

A “Leader” in Appliance Based End User Experience Monitoring – Forrester Research

Over 1200 customers worldwide manage an estimated 10 billion transactions per day “The CA Wily solutions are known for quality as well as for depth of insight into applications and supporting infrastructures. CA Wily’s combination of transaction awareness and Web application management capabilities is an advantage that puts CA among the front runners in the SOA/Web services management pack”. EMA Impact Brief,” November 2008

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Lean IT …through Joint Solution Offerings

Joint Solution Offering Description EITM Enabling …

Deloitte Identity Lifecycle Mgmt

Manage identities & access rights of people inside & outside of the organization through use of role based access control

Lean IT through Enterprise ID Management

Deloitte SAP Web Enablement Ability to secure & simplify access for users to Netweaver Applications.

Lean IT through SAP Web Business Enablement

Mainframe Compliance Out-Tasking

Audit Z/OS & provide user ID entitlement remediation for customers.

Lean IT through Automated MF Access Control & System Auditability

PWC GRC Manager (MAR) Meet State & Local req’s around "Model Audit Rule". Seeding strategy for enterprise view of all reg’s.

Lean IT through “Model Audit Role” compliance

Deloitte Lifecycle GRC Manager

Manage compliance for enterprise through Deloitte’s GRC Lifecycle management methodology and GRC Mgr

Lean IT through Enterprise Compliance

SAP Enterprise Monitoring Introscope for diagnostics & performance monitoring for SAP & non-SAP applications

Lean IT through SAP application performance optimization

Accenture Performance Engineering

Meet performance expectations & improve overall user experience by engineering higher performance early in app development lifecycle

Lean IT through Enterprise application performance optimization

Accenture Investment Portfolio Mgmt

Provide customers with a full end-to-end view of their business and IT investments which will enable alignment of business objectives with IT investments.

Lean IT through Automated Decision Support

Microsoft SharePoint Enablement

Provides compliance for SharePoint with DoD Certification 5015.2 V3.

Lean IT through “Sharepoint Compliance”

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Footnotes* The Magic Quadrant is copyrighted 2008-2009 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a

marketplace at and for a specific time period. It depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

** The Forrester Waves are copyrighted by Forrester Research, Inc. Forrester and Forrester Wave are trademarks of Forrester Research, Inc. The Forrester Wave is a graphical representation of Forrester’s call on a market and is plotted using a detailed spreadsheet with exposed scores, weightings, and comments. Forrester does not endorse any vendor, product, or service depicted in the Forrester Wave. Information is based on best available resources. Opinions reflect judgment at the time and are subject to change.

** MarketScope Disclaimer The MarketScope is copyrighted 2008 by Gartner, Inc. and is reused with permission. The MarketScope is an evaluation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the MarketScope, and does not advise technology users to select only those vendors with the highest rating. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

1. “Market Overview: The IT Management Software Market in 2009,” Forrester Research, March 13, 2009. Market share numbers are in US$ millions and are Forrester estimates. Numbers reflect estimated revenues in 2008 and include product licensing and maintenance revenues; they do not include services.

2. IDC White Paper sponsored by CA, “Improving IT Economics and Gaining Business Value with CA’s EITM Software: An ROI Study,” Doc. # 214817, Randy Perry, Tim Grieser, Eric Hatcher, October 2008.

3. IDC White Paper sponsored by CA, “‘How Project and Portfolio Management Solutions Are Delivering Value to Organizations,” Doc # 213980, Randy Perry, Eric Hatcher, September 2008

4. “The Forrester Wave™”: Records Management Q1, 2007, Forrester Research, Inc.; March 14, 2007.

5. “The Forrester Wave™: Appliance-Based End User Experience Monitoring, Q2 2007,” Forrester Research, Inc.; June 21, 2007.

6. “The Forrester Wave™: Client Management Suites, Q3 2007,” Forrester Research, Inc.; July 24, 2007.

7. “The Forrester Wave™: Data Center Automation, Q2 2008,” Forrester Research, Inc.; April 2008.

8. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,” Forrester Research, Inc.; April 2008.

9. “The Forrester Wave™: Service Desk Management Tools, Q2 2008,” Forrester Research, Inc.; April 2008.

10. “The Forrester Wave™: Project Portfolio Management Tools, Q4 2007,” Forrester Research, Inc.; December 18, 2007.

11. “The Forrester Wave™: IT Asset Lifecycle Management, Q2 2009,” Forrester Research Inc.; April 10, 2009.

12. Gartner, Inc., “Magic Quadrant for IT Project and Portfolio Management,” Matt Light, Daniel B. Stang; June 13, 2008.

13. Gartner, Inc., “Magic Quadrant for Web Access Management,” Ray Wagner, Earl Perkins and Perry Carpenter, November 10, 2008.

14. Gartner, Inc., “Magic Quadrant for User Provisioning,” Earl Perkins and Perry Carpenter, August 15, 2008.

15. Gartner, Inc., “Magic Quadrant for Enterprise Single Sign On, Greg Kreizman. September 18, 2008.

16. Gartner, Inc., “Market Share: Security Software, Worldwide, 2007,” Ruggero Contu and Matthew Cheung, June 3, 2008. Based on total software revenue.

17. Gartner, Inc., “Market Share: IT Operations Management, Worldwide, 2007,” Rene Millman, June 4, 2008. Based on total software revenue.

18. Gartner, Inc., “Market Share: IT Operations Management, Worldwide, 2007,” Rene Millman, June 4, 2008. Based on total software revenue.

19. Gartner, Inc., “MarketScope for the IT Asset Management Repository, 2008,” William Snyder, Patricia Adams, April 21, 2008.

20. Gartner, Inc., “MarketScope for Records Management, 2008”, Kenneth Chin, May 20. 2008

21. Measured CA results, labs on demand 200922. Gartner, Inc., “IT Spending and Staffing Report, 2009,” Michael Smith,

Kurt Potter, January 27, 2009. ID: G00164940.

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