lean change management - darefest 2014
TRANSCRIPT
![Page 1: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/1.jpg)
L E A N C H A N G E M A N A G E M E N TJason Little - #DareFest
![Page 2: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/2.jpg)
I ’ M J A S O N , A N I N T R O V E RT F R O M C A N A D A A N D Y E S , I L I K E H O C K E Y .
#DareFest @jasonlittle
![Page 3: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/3.jpg)
S TA N D U P !
#DareFest @jasonlittle
![Page 4: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/4.jpg)
F I N D A PA RT N E R
#DareFest @jasonlittle
![Page 5: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/5.jpg)
S TA N D B A C K - TO - B A C K
#DareFest @jasonlittle
![Page 6: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/6.jpg)
C H A N G E 3 T H I N G S A B O U T Y O U R A P P E A R A N C E
#DareFest @jasonlittle
T H E N FA C E E A C H O T H E R A N D G U E S S W H A T H A S C H A N G E D
![Page 7: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/7.jpg)
W H O R E M O V E D S O M E T H I N G ?
#DareFest @jasonlittle
![Page 8: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/8.jpg)
L E T ’ S D O I T A G A I N !
#DareFest @jasonlittle
![Page 9: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/9.jpg)
#DareFest @jasonlittleYou’re important now.
![Page 10: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/10.jpg)
#DareFest @jasonlittle
S TA T U S
![Page 11: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/11.jpg)
#DareFest @jasonlittle
ENGAGE RUN AWAY
C.H.A.M.P.F.R.O.G.S
Your brain isn’t your friend.
S.C.A.R.F - DAVID ROCK
![Page 12: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/12.jpg)
P R O C E S S A N D LO G I C C A N N O T U N D O W H A T H A S B E E N
C U LT I VA T E D T H R O U G H E M O T I O N S
#DareFest @jasonlittle
![Page 13: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/13.jpg)
B U T WA I T … A R E N ’ T Y O U S E L L I N G A B O O K A B O U T
A C H A N G E P R O C E S S ?
#DareFest @jasonlittle
Well, sorta, but thanks for asking!
![Page 14: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/14.jpg)
#DareFest @jasonlittleOrganizations want this
![Page 15: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/15.jpg)
#DareFest @jasonlittleBut they’re starting from this
![Page 16: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/16.jpg)
#DareFest @jasonlittleOh, and they need it by this date…
WE’RE TRANSFORMED!
![Page 17: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/17.jpg)
#DareFest @jasonlittleOh, and they only have so much budget…
WE’RE HIRING A COACH! $85/HR!
(CDN…SO LIKE, 3 EUROS…
BUT…BACON!…MAPLE SYRUP!)
![Page 18: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/18.jpg)
#DareFest @jasonlittleUnderstanding of complexity
Image used without the expressed, written consent from Niels.
Like it or not, some people need tools or methods, or processes or gimmicks to help them through this.
![Page 19: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/19.jpg)
#DareFest @jasonlittle
time
deep
shallow
none
Understanding of complexity
average manager/executive etc
![Page 20: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/20.jpg)
DIVERGENCE IN UNDERSTANDING
“The Change”
BELIEFS
“RESI
STANC
E”
INNOVATORS AND EARLY ADOPTERS EARLY/LATE MAJORITY “LAGGARDS AND RESISTERS”
![Page 21: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/21.jpg)
L E A N C H A N G E M A N A G E M E N T
HELP ORGANIZATIONS EXPLORE POSSIBILITIES AND CHOOSE WHAT’S REALISTIC…FOR NOW!
#DareFest @jasonlittle
![Page 22: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/22.jpg)
I N S I G H T SWHAT DO YOU KNOW ABOUT YOUR
ORGANIZATION?
WHAT DO YOU NEED TO KNOW TO CHANGE IT?
WHAT IS UNIQUE ABOUT YOUR ORGANIZATION?
WHAT APPROACH FOR INTRODUCING CHANGE WILL WORK BEST?
#DareFest @jasonlittle
![Page 23: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/23.jpg)
O P T I O N SwHAT COULD YOU CHANGE?
WHAT WOULD BE REALLY HARD TO CHANGE?
WHAT SHOULD NOT BE CHANGED?
WHAT’S THE NATURAL PACE OF CHANGE IN THE ORGANIZATION?
#DareFest @jasonlittle
wHAT EXTERNAL FACTORS SHOULD BE CONSIDERED?
![Page 24: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/24.jpg)
E X P E R I M E N T SCHANGES ARE EXPERIMENTS
CHANGES NEED SOME PLANNING
LEARN FROM EXPERIMENTS
EXPERIMENT RESULTS FEED YOUR INSIGHTS AND FUTURE OPTIONS
#DareFest @jasonlittle
![Page 25: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/25.jpg)
F R A M E WO R K ? M E T H O D ? P R O C E S S ? M O D E L ?
#DareFest @jasonlittle
![Page 26: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/26.jpg)
A B U N C H O F I D E A S FO R I N T R O D U C I N G C H A N G E I N TO O R G A N I Z A T I O N S W I T H O U T S C A R I N G T H E S H I T O U T O F
E V E R Y B O D Y !
#DareFest @jasonlittle
![Page 27: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/27.jpg)
BJ Fogg
SCARF - David Rock
“Traditional” Change Management
(only the good stuff!)
Kotter’s 8 StepsMcKinsey 7S ADKAR
SatirKubler-Ross Lean Startup
AgileLean
I N F LU E N C E D B Y
Images of OrganizationComplexity Thinking
Systems Thinking
MBTI
Professional Coaching
![Page 28: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/28.jpg)
BJ FO G GFOGG BEHAVIOURAL MODEL, BEHAVIOURAL GRID
WWW.BJFOGG.COM
#DareFest @jasonlittle
![Page 29: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/29.jpg)
4 - I S H P R A C T I C E SYOU CAN USE TOMORROW
#DareFest @jasonlittle
![Page 30: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/30.jpg)
C U LT U R E H A C K I N G
#DareFest @jasonlittle
(SORRY NIELS!)
![Page 31: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/31.jpg)
I N T E N T I O N A L D I S R U P T I O N ?
#DareFest @jasonlittle
(SORRY PAUL!)
![Page 32: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/32.jpg)
H O L D I N G U P A M I R R O R ?
#DareFest @jasonlittle
![Page 33: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/33.jpg)
E X PO S I N G D Y S F U N C T I O N ?
#DareFest @jasonlittle
![Page 34: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/34.jpg)
![Page 35: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/35.jpg)
B L A S T R A D I U S
#DareFest @jasonlittle
![Page 36: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/36.jpg)
PRODUCT 1
DEV
CUSTOMERS
OPS
MARKETING
QA PROCESSSTATUS
REPORTS
Processes Affected
PILOTTEAM
DEPENDENTTEAM(S)
People Affected
Directly Affected
In-Directly Affected
Observers
+ Early Adopters
- Laggards
Fence-sitters
++
-
-
! Hard to change
“Easier” to change
!
#DareFest @jasonlittle
![Page 37: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/37.jpg)
![Page 38: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/38.jpg)
C H A N G E C A N VA S E S
#DareFest @jasonlittle
![Page 39: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/39.jpg)
#DareFest @jasonlittle
![Page 40: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/40.jpg)
#DareFest @jasonlittle
![Page 41: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/41.jpg)
#DareFest @jasonlittleCreate a canvas through conversations
![Page 42: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/42.jpg)
Outcomes
What is the top outcome we’re looking to achieve?
Barrier to Success
What are the top 3 problems we face in reaching our outcome?
Importance
Why is this important to overcome as an organization, what is the cost of delay?
Who & What?
Who and what is impacted the most by these problems?
Assumptions
Key Assumption Options? How we measure? Key Learnings?
1
2
3
Vision Where are we going as an organization, and why are we doing this? What are we trying to achieve?
faster delivery better quality customer satisfaction employee satisfaction
Who?
faster cycle time long testing
cycles competitive advantage
dev & support teams
policies
structure
reward systems
#DareFest @jasonlittleCustomize it to suit your needs
![Page 43: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/43.jpg)
#DareFest @jasonlittle100% transparency
![Page 44: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/44.jpg)
P E R S P EC T I V E M A P P I N G
#DareFest @jasonlittle
![Page 45: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/45.jpg)
EXECUTIVES
MANAGERS
TEAMS/STAFF
PERSPECTIVE
DATASUPPORTING THE CHANGE
HOLDING BACK THE CHANGE
THEME 1 THEME 1I
#DareFest @jasonlittle
![Page 46: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/46.jpg)
#DareFest @jasonlittleReview the canvas
![Page 47: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/47.jpg)
#DareFest @jasonlittleFeedback from the people
![Page 48: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/48.jpg)
#DareFest @jasonlittleAnd more feedback…
![Page 49: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/49.jpg)
#DareFest @jasonlittleSynchronized online and in-room feedback
![Page 50: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/50.jpg)
#DareFest @jasonlittleThen change the plan
![Page 51: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/51.jpg)
L E A N CO F F E E
#DareFest @jasonlittle
![Page 52: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/52.jpg)
#DareFest @jasonlittleCreate urgency through dialogue
![Page 53: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/53.jpg)
#DareFest @jasonlittleCreate urgency through dialogue
lean coffee
PMO
BA team
‘agile porfolio planning’
quarterly budgeting
guilds & CoP’s
executive sponsored lean
coffee
![Page 54: Lean Change Management - DareFest 2014](https://reader031.vdocuments.site/reader031/viewer/2022020123/55a200f71a28ab33268b456d/html5/thumbnails/54.jpg)
G E T T H E B O O Khttp://leanchange.management