leading emotionally is not emotional! - public home #1: leading emotionally is not emotional! 1....
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Leading Emotionally is NOT Emotional! Date: Friday, September 30, 2016 Time: 9:00 AM - 12:00 PM
Session ID & Location: 1B: MtgRm7/8 CEU Eligibility: 0.30
Presented by: Janet Bezner, PT, DPT, PhD; Jennifer Green-Wilson, PT, MBA, EdD; Craig Moore,
PT, MS
Session Description: Who is most likely to be successful – people who bark orders at team
members when they are under stress, or people who react calmly and work collaboratively with
others to assess and respond to different situations? Are you aware of how you tend to react to
stress or conflict and how your reactions impact others? Do you know the triggers that “set you
off” and do you understand why these triggers do so? Emotions involve three distinct
components: a subjective experience, a physiological response, and a behavioral or expressive
response (Hockenbury & Hockenbury, 2013). Emotional intelligence (EQ) is the ability to
understand and manage your own emotions as well as the emotions of people with whom you
interact. EQ is essential for effective leadership. Leaders with a high degree of emotional
intelligence know what they are feeling, what their emotions mean, how these emotions can affect
other people, and how to adapt their interactions to be more successful.
By increasing your EQ, you will be able to build stronger, more committed and engaged
relationships because you will know how to connect with people more successfully. Increasing
your EQ will help you, in leadership roles, make better decisions, engage and influence more
effectively, and create the right mood and energy for productive teamwork. Bottom-line? Leaders
with high emotional self-awareness create more positive work environments (Haygroup 2010
Research Study).
Increasing your emotional intelligence requires you to take a sincere look at your capabilities and
to become more intentional about your own development as a leader. The purpose of this session
is to help you discover your strengths and opportunities for personal change in order to
strengthen your ability to influence, lead, and engage others at all levels of clinical practice. This
session will be interactive and participants will be encouraged to contribute throughout the
program.
Upon completion of this program, you’ll be able to:
1. Understand emotions and emotional intelligence (EQ).
2. Identify the need for increasing EQ for effective leadership.
3. Self-assess your leadership capacity.
4. Improve your self-management of emotions.
5. Identify strategies to adapt your style of interacting with others.
6. Identify strategies for creating a positive work environment for others.
7. Develop an individual action plan to increase your EQ.
Presenter Bio(s):
Janet Bezner, PT, DPT, PhD, is an Associate Professor in the Department of Physical Therapy at
Texas State University in San Marcos, Texas. Having just returned to academia for the 2014-2015
academic year, Janet formerly was the Vice President of Education and Governance &
Administration at the American Physical Therapy Association (APTA) where she managed the
association strategic planning effort, and supervised the Departments of Accreditation, Academic
Affairs, Post-professional Certification and Credentialing, National Governance and Leadership,
Component Governance and Leadership and Information Technology. She received her
bachelor’s degree in physical therapy at the University of Texas Medical Branch in Galveston,
Texas, her master’s degree from Texas Woman’s University, a PhD in health education from the
University of Texas and a DPT degree from Rocky Mountain University of Health Professions.
Janet’s professional and personal interests lie in discovering how best to partner with members of
society to improve their health through physical activity. Dr. Bezner has numerous publications on
health promotion and wellness and is a frequent invited speaker on topics related to leadership,
personal development, strategic planning, and health promotion and wellness.
Jennifer Green-Wilson, PT, MBA, EdD, is a principal of the Leadership Institute, formerly the
Director the Institute for Leadership in Physical Therapy (LAMP) for the Health Policy and
Administration (HPA) Section of the APTA as well as a member of the Private Practice Section's
(PPS) Education Committee, and a founding faculty member of a national E-Initiative - an
entrepreneurial program for physical therapists. Recently elected to the Board of Directors of the
APTA, she speaks nationally and internationally on topics related to leadership, business, and
management in physical therapy, has been invited to submit short articles for APTA’s ‘Business
Sense’ section of PT in Motion, and was awarded a national research grant from the HPA Section.
As an academic, she served as Assistant Professor and Manager of Clinical Operations, working
directly with PT students to start and expand clinical operations on-campus while teaching:
business and leadership, health care, reimbursement, and professionalism in a Physical Therapy
program in upstate NY. Dr. Wilson holds an Ed.D. degree in Executive Leadership from St. John
Fisher College in Rochester, NY, a MBA degree from the Rochester Institute of Technology, and a
BS degree in physical therapy from Queen's University in Kingston, Ontario, Canada.
Craig Moore PT, MS is immediate past Home Health Section President, and currently serves as
the Director of Operations for Florida Hospital Home Care Services, an agency that services large
regional hospital system in central Florida. Prior to his current role, he served as the outpatient
team manager for Florida Hospital Celebration Health, an outpatient center that supported 6
clinical programs that include Sports Medicine, Pediatrics, Women’s Health, Hand Therapy,
Neurology, and Lymphedema Management. Previous experience also included serving as the
Florida Hospital Site Team Leader for the “Locomotor Experience Applied PostStroke” (LEAPS)
clinical trial, a walking ecovery study performed on patients who suffered a recent stroke. The
study was a 13-million dollar, multi -site, randomized, clinical trial funded by the NIH coordinated
between 5 hospital organizations and three universities (Duke, University of Florida and the
University of Southern California). Over the last 16 years, Craig Moore has worked in a variety of
clinical settings ranging from inpatient acute care, to rehabilitation, home health, clinical research
and now hospital administration. He has served on a variety of APTA task forces and committees,
currently serving on the APTA Finance Committee.
Program#1:LeadingEmotionallyisNOTEmotional!
1. Emotionalintelligenceisdefinedasthewayinwhichpeopleusetheiremotionstomakedecisions.
TrueorFalse
2. Emotionalintelligenceis“nicetohave”,butnotneededforeffectiveleadership.
TrueorFalse
3. Emotionsarecomprisedofthefollowingcomponents:a) Anger,fear,andjoyb) Subjectiveexperience,physiologicalresponse,andbehavioralorexpressive
responsec) Physiologicalresponseonlyd) Cognitiveandphysiologicalresponses
4. Self-management,oneofthecompetenciesrelatedtoemotionalintelligence,includes
thefollowingbehaviors:a) Self-efficacy,honesty,flexibilityb) Adaptability,credibility,decision-makingc) Self-control,transparency,initiatived) Honesty,listening,goal-setting
5. Individualscanincreasetheirself-awarenessby:
a) Knowingtheirlimitationsandstrengthsb) Exhibitingasenseofhumoraboutthemselvesc) Welcomingconstructivecriticismandfeedbackd) Noneoftheabovee) Alloftheabove
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LeadingEmotionallyisNOTEmotional!
JenniferGreen-Wilson,PT,MBA,EdDJanetBezner,PT,PhD&CraigMoore,PT,MBA
FridaySeptember30,20169am– 12noon
RMBarneyPooleLeadershipAcademy
EQisessential(needed)foreffectiveleadership
Why?
LearningObjectives:
Uponcompletionofthisprogram,you’llbeableto:• Understandemotions&emotionalintelligence(EQ).• IdentifytheneedforincreasingEQforeffectiveleadership.• Self-assessyourleadershipcapacity.• Improveyourself-managementofemotions.• Identifystrategiestoadaptyourstyleofinteractingwithothers.• Identifystrategiesforcreatingapositiveworkenvironmentforothers.• DevelopanindividualactionplantoincreaseyourEQ.
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Emotions!
Anger,Sadness,FEAR,Enjoyment,Love,Surprise!,Disgust,Shame
UnderstandingYOUREMOTIONS
Emotions =3distinctcomponents:1. Subjectiveexperience(feelings)2. Physiologicalresponse(i.e.,anxiety)3. Behavioral or expressiveresponse(‘depends’)
(Hockenbury &Hockenbury,2013)
FEELINGSassociatedwith
Conflict
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PhysiologicalResponse associatedwithStress!
Actions associatedwithConflict
EmotionsrelatedtoCHANGE
BehavioralorExpressiveresponse
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UnderstandingEmotionalIntelligence(‘EQ’)
EmotionalIntelligence- Definitions• “theabilitytomonitorone’sownandothers’feelingsandemotionstousetheinformationtoguideone’sthinkingandactions”(Salovey andMayer,1990,p.189)
• “thecapacityforrecognizingourownfeelingsandthoseofothers,formotivatingourselves,andformanagingemotionswellinourselvesandourrelationships”(Goleman,1998,p.317)
• Abilitytomanageyourself& yourRELATIONSHIPSeffectively(Goleman,Boyatzis,McKee,2004)
• Setofemotional&socialskillsthatinfluencethewayindividualsperceive&expressthemselves,develop&maintainsocialrelationships,copewithchallenges,&useemotionalinformationinaneffectiveandmeaningfulway(HCI,2013)
Effectiveleaders=ALL havehighdegreeofemotionalintelligence
(Goleman,1998)
Strong leadership = single most important driver of overall organizational performance. (Aberdeen Group, 2015)
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1)TheEmotionalCompetenceFramework(Goleman,1995;1998)
Personal Competence:Howtomanageourselves
SocialCompetence:Howtohandleourrelationships
Self-awareness:knowingone’sinternalstates,preferences,resources,andintuitions
Empathy:awarenessofothers’feelings,needs,andconcerns
Self-regulation:managingone’sinternalstates,impulses,andresources
Socialskills:proficiencyatinducingdesirable responsesinothers
Motivation:emotionaltendenciesthatguide/facilitatereachinggoals
1)TheEmotionalCompetenceFramework(Goleman,1995;1998)
Personal Competence SocialCompetenceSelf-awareness:• Emotionalawareness• Accurateself-assessment• Self-confidence
Empathy:• Understandingothers• Developingothers• Serviceorientation• Leveraging diversity• Politicalawareness
Self-regulation:• Self-control• Trustworthiness• Conscientiousness• Adaptability• Innovation
Socialskills:• Influence• Communication• Conflictmanagement• Leadership• Changecatalyst• Buildingbonds• Collaboration&cooperation• Teamcapabilities
Motivation:• Achievementdrive• Commitment• Initiative• Optimism
2)EmotionalIntelligence – LEADERSHIPCOMPETENCIES(Goleman,Boyatzis,McKee,2004)
Self-awareness Self-management SocialAwareness RelationshipManagement
• Emotionalawareness
• Accurateself-assessment
• Self-confidence
• Self-control• Transparency• Adaptability• Achievement• Initiative• Optimism
• Empathy• Organizationalawareness
• Service
• Inspiration• Influence• Developing
others• Change
catalyst• Conflict
Management• Teamwork&
Collaboration
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3)ModelofEmotionalIntelligence: BuildingBlocks(BarOn Model,1997,1999,2000)
Intra-PersonalAbilitytoknow& manageyourself
Inter-personal“Peopleskills”;Ability tointeract&
getalongwithothersStressManagement
Abilitytotoleratestress &controlimpulses
AdaptabilityAbilitytobeflexible&realistic&tosolvearangeofproblems
GeneralMoodOptimism&Happiness
3)ModelofEmotionalIntelligence: BuildingBlocks(BarOn Model,1997,1999,2000)
Intra-Personal• EmotionalSelf-Awareness• Assertiveness• Independence• Self-Regard• Self-Actualization
Inter-personal• Empathy• SocialResponsibility• InterpersonalRelationship
StressManagement• StressTolerance• ImpulseControl
Adaptability• Problem-Solving• Reality-Testing• Flexibility
GeneralMood• Optimism• Happiness
4)EmotionallyIntelligentLeadership(Shankman &Allen,2008)
ConsciousnessofSelf
ConsciousnessofContext
ConsciousnessofOthers
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4)EmotionallyIntelligentLeadership(Shankman &Allen,2008)
ConsciousnessofContext:• Environmentinwhichleaders&followers work
• Environmentalawareness• Groupsavvy
ConsciousnessofSelf:• Beingawareofyourselfintermsofabilities&
emotions
• Emotionalself-perception• Honestunderstanding• Healthyself-esteem• Emotionalself-control• Authenticity• Flexibility• Achievement• Optimism• Initiative
ConsciousnessofOthers:• Beingawareofyourrelationshipwithothers &
theroletheyplayinthe“leadershipequation”
• Empathy• Citizenship• Inspiration• Coaching• Changeagent• ConflictManagement• Developingrelationships• Teamwork• Capitalizingondifferences
Leaders withahighdegreeofemotionalintelligence knowwhattheyarefeeling,whattheiremotionsmean,howthese
emotionscanaffectotherpeople,andhowtoadapttheirinteractionstobemore
successful
WHY IncreasingYOUREQ?• Abletobuildstronger,morecommitted&engagedRELATIONSHIPS• Howtoconnectwithpeoplebetter
• Helpyou- inleadershiproles:•Makebetterdecisions• Engage&influencemoreeffectively• Createrightmood&energyforproductiveteamwork
Why?
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WHY IncreasingEQ?(HCI&MHS,2013)
•Well-developedEmotionalIntelligence=criticalpartofhigh-performanceculture• Organizationsthatvalue&widelyuseEmotionalIntelligence=3.2xmoreeffectiveatleadershipdevelopment• 31%gapinleadershipdevelopmenteffectivenessbetweenorganizationswhereEIisvalued,versusthoseinwhichitisnot
Leadership
Leaderswithhighemotionalself-awarenesscreatemorepositiveworkenvironments(Haygroup 2010ResearchStudy)
EQ– Step1Self-Awareness: Self-assessyourleadershipcapacity
DISCSelf-Assessment
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Self-Awareness(EQ)(Goleman,2004)
EmotionalSelf-Awareness • Attuned toinnersignals
• Recognize how yourfeelingsaffectyou&jobperformance
• Attuned toguidingvalues**• Canbecandid&AUTHENTIC• Abletospeakopenlyaboutyouremotionsorwithconvictionaboutyourguidingvision
AccurateSelf-AssessmentSelf-confidence
• Attunement - beingorbringingintoharmony;feelingofbeing"atone"withanotherbeing(dictionary.reference.com)
• Authentic Leadership Style:• Authenticity– DefinesGREAT leaders,uniquely• Leaders& followerslinkauthenticitywith:• Sincerity• Honesty• Integrity
Self-Awareness(EQ)(Goleman,2004)
EmotionalSelf-Awareness
Accurate Self-Assessment
• Knowyourlimitations&strengths• Exhibitsenseofhumoraboutyourself• Exhibitgracefulnessinlearningwhereyouneedto
improve• Welcome constructivecriticism&feedback• Knowwhen toaskforhelp• Knowwheretofocusincultivatingnewleadership
strengthsSelf-confidence
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Self-Awareness(EQ)(Goleman,2004)
Self-confidence
• Allows - youasleader - toplaytoyourstrengths
• Can welcomeadifficultassignment• Senseofpresence;self-assurance
EQ– Step2Self-Management
2)EmotionalIntelligence – LEADERSHIPCOMPETENCIES(Goleman,Boyatzis,McKee,2004)
Self-awareness Self-Management SocialAwareness RelationshipManagement
• Emotionalawareness
• Accurateself-assessment
• Self-confidence
• Self-control• Transparency• Adaptability• Achievement• Initiative• Optimism
• Empathy• Organizationalawareness
• Service
• Inspiration• Influence• Developing
others• Change
catalyst• Conflict
Management• Teamwork&
Collaboration
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BodyLanguageofLeadership
EQ- Self-Management
Improveyourself-managementofemotions
Identifystrategiestoadaptyourstyleofinteractingwithothers
Identifystrategiesforcreatingapositiveworkenvironmentfor
others
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LeadershipSavvy
SocialAwareness
RelationshipManagement
Changecatalyst
Managingconflict
Buildingbonds
Teamwork&collaboration
(Goleman,2000)
2)EmotionalIntelligence – LEADERSHIPCOMPETENCIES(Goleman,Boyatzis,McKee,2004)
Self-Awareness Self-Management SocialAwareness RelationshipManagement
• Emotionalawareness
• Accurateself-assessment
• Self-confidence
• Self-control• Transparency• Adaptability• Achievement• Initiative• Optimism
• Empathy• Organizationalawareness
• Service
• Inspiration• Influence• Developing
others• Change
catalyst• Conflict
Management• Teamwork&
Collaboration
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HOWtoDevelopSOCIALAWARENESS
Empathy
OrganizationalAwareness• Leader- understands
politicalforcesatworkinorganization; alsoguidingvalues,‘unspoken rules’
q‘Politicallyastute’qDetectscrucialsocialnetworks
qReadskeypowerrelationships
Service
Goleman,2004
PoliticallyAstute– asaLeaderPoliticsisn’tgood.Itisn’tbad.It’ssimplyanaturalpartoflifeinvirtuallyanyorganization.
Being politicallysavvydoesn’tmeanyouwantsomeoneelsetolosesoyoucanwin.Itisn’taboutbeingfalseandinauthentic.
**Involvessincereuseofyourskills,behaviorsandqualitiesinordertobemoreeffective.
(CCL,2012)
EQ:RelationshipManagementBuilding&SustainingRelationshipsIntentionally
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BUILDINGRELATIONSHIPS:Possibleimplications
Insightsmaymoveprimaryfocusofleader’sactionsaway from “results-orientation”towardrelationshiporientation•Why beingconcernedaboutone’srelationshipsmayenableotherstoperformbetter&moreinnovatively– leadtobetterresults
2)EmotionalIntelligence – LEADERSHIPCOMPETENCIES(Goleman,Boyatzis,McKee,2004)
Self-Awareness Self-Management SocialAwareness RelationshipManagement
• Emotionalawareness
• Accurateself-assessment
• Self-confidence
• Self-control• Transparency• Adaptability• Achievement• Initiative• Optimism
• Empathy• Organizationalawareness
• Service
• Inspiration• Influence• Developing
others• Change
catalyst• Conflict
Management• Teamwork&
Collaboration
DevelopanindividualactionplantoincreaseyourEQ
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Program#1:LeadingEmotionallyisNOTEmotional!
1. Emotionalintelligenceisdefinedasthewayinwhichpeopleusetheiremotionstomakedecisions.
TrueorFalse
2. Emotionalintelligenceis“nicetohave”,butnotneededforeffectiveleadership.
TrueorFalse
3. Emotionsarecomprisedofthefollowingcomponents:a) Anger,fear,andjoyb) Subjectiveexperience,physiologicalresponse,andbehavioralorexpressive
responsec) Physiologicalresponseonlyd) Cognitiveandphysiologicalresponses
4. Self-management,oneofthecompetenciesrelatedtoemotionalintelligence,includes
thefollowingbehaviors:a) Self-efficacy,honesty,flexibilityb) Adaptability,credibility,decision-makingc) Self-control,transparency,initiatived) Honesty,listening,goal-setting
5. Individualscanincreasetheirself-awarenessby:
a) Knowingtheirlimitationsandstrengthsb) Exhibitingasenseofhumoraboutthemselvesc) Welcomingconstructivecriticismandfeedbackd) Noneoftheabovee) Alloftheabove
Program#1:LeadingEmotionallyisNOTEmotional!
ANSWERKEY
1. Emotionalintelligenceisdefinedasthewayinwhichpeopleusetheiremotionstomakedecisions.
Answer:False
2. Emotionalintelligenceis“nicetohave”,butnotneededforeffectiveleadership.
Answer:False
3. Emotionsarecomprisedofthefollowingcomponents:
Answer:B-Subjectiveexperience,physiologicalresponse,andbehavioralorexpressiveresponse
4. Self-management,oneofthecompetenciesrelatedtoemotionalintelligence,includesthefollowingbehaviors:
Answer:C-Self-control,transparency,initiative
5. Individualscanincreasetheirself-awarenessby:
Answer:E-Alloftheabove