leading culture change in global organizations: webinar part 1
DESCRIPTION
Leading Culture Change in Global Organizations Part 1TRANSCRIPT
Webcast Series:Part I
Getting Your
Own House
In Order
Daniel Denison
Denison ConsultingAnn Arbor, Michigan
IMD Business SchoolLausanne, Switzerland
Daniel Denison’s newest book illuminates the cultural dynamics firms need to manage in order to remain competitive, including:
• Supporting the front line• Creating strategic alignment• Creating one culture out of many• Exporting culture change• Building a global business in an
emerging market• Building a global business from an
emerging market
“A milestone in the culture studies arena.”-Edgar H. Schein
Available June 26, 2012!
Leading Culture Change in Global Organizations:Special 3-Part Webinar Series
Part I: Getting Your Own House In OrderMay 31, 2012 11:00 am – 12:00 pm EDTThis webcast will focus on Supporting the Front Line and Creating Strategic Alignment by exploring successful change initiatives.
Part II: Crossing BordersJune 28, 2012 11:00 am - 12:00 pm EDTThis webcast explores the challenges companies face in ’Crossing Borders’ to build effective cultures.
Part III: Emerging MarketsJuly 19, 2012 11:00 am - 12:00 pm EDTPart III of this webinar series examines the challenges — and unique opportunities — of implementing culture change in an increasingly relevant context: Emerging Markets.
What Is It All About?
Supporting the Front Line
Domino’s PizzaCreating Strategic Alignment
DeutscheTech & Swiss ReCreating One Culture Out of Many
“Polar Bank”Exporting Culture Change Across National Boundaries
GT AutomotiveBuilding a Global Business in an Emerging Market
GE Healthcare ChinaBuilding a Global Business from an Emerging Market
Vale
What’s New?
Rituals, Habits, & Routines
We must make automatic and habitual ... as many useful actions as we can.
The more of the details of our daily life we can hand over to the effortless custody of automation, the more our higher powers of mind will be set free for their proper work.
William James
Lessons SurvivalCulture
Underlying Principles
Visible Symbols
http://www.youtube.com/watch?v=6_WAmt3cMdk
Culture Reflects the Lessons
Learned Over Time
Morrison’s essay opens with a story of a young time & motion expert trying to find a way to speed up artillery crews during WWI, just after the fall of France. He watched one of the five- man gun crews practicing in the field with their guns mounted on trailers, towed behind their trucks. Puzzled by certain aspects of their procedures, he took some slow-motion pictures of the soldiers performing the loading, aiming, and firing routines.
When he ran these pictures over once or twice, he noticed something that appeared odd to him. A moment before the firing, two members of the gun crew ceased all activity and came to attention for a three-second interval extending throughout the discharge of the gun.
Since this seemed like quite a waste of time, and the young time & motion expert really couldn’t make any sense of it, he asked an old artillery colonel to look at the films to see if he could explain this strange behavior.
The colonel, too, was puzzled. He asked to see the pictures again. "Ah," he said when the performance was
over, "I have it. They are holding the horses."
Elting Morrison, Gunfire at Sea
Hold Your Horses!
Preserve&
Strengthen
Invent&
Perfect
Unlearn&
Leave Behind
Rethink&
Try Again
Good
Bad
Old New
Changing CultureBy Changing Rituals, Habits & Routines
Domino’s PizzaFirst Day on the Job
If you don’t remember anything else about me today, just remember these three words —Change is good. Change is not a criticism of the past. It just means the future is going to be different. If that sounds exciting to you, you’re going to love me. If any of you are thinking ‘‘I’d rather do things the way we’ve always done them, ’’ I’ve got to tell you—you’re going to hate me.
Dave Brandon
Supporting the Front Line:Lessons For Leaders
Lead with a personal touch, but follow up with structure
We are all in the service business What you keep is as important as what you
change Front line support is strategic Overinvest in core values Prepare everyone to lead, especially on the
front line Pay attention to the bottom half
Swiss Re Americas Division
We had the freedom to pick the team. We picked very good people, recognized their talents, moved them around, and let the cream rise to the top. We had to tell our message of bottom-line performance to people who had stopped caring. We had to convince them that we meant it and that you can’t survive here if you don’t care.I love coming to work here because I get to work with the best. Andreas tells us where we need to go but not how to get there. If you are committed and you perform, then you have autonomy. We are much more informal now, but much more direct.We have laughter, intellect, frustration. We think that simplicity is sexy. We created a totally different management board within two to three months. My conference table has name plaques for eachof the members of the management board. It is a recognition of who is on the team and a reminder that we each need to earn the right to be at the next meeting. I don’t expect them to be sitting there converting O2 to CO2.
Patrick Mailloux
Strategic Alignment:Lessons For Leaders
Culture eats strategy for lunch The muddle is in the middle Simplicity is sexy Deciding who to trust Successful transformations impact
everyone Strategy formulation is the easy part;
implementation is the hard part
Free, in-person
speaking event by
Dan Denison30
0 Bo
oks
Special Offers
FREEDenison
Consulting e-Workshop25
Book
s
Free, live webcast by
Dan Denison10
0 Bo
oks
Denison Consulting clients who bulk order Leading Culture Change in Global Organizations can receive
these exclusive, limited-time offers!
Estimated final price per book: $30.00
Leading Culture Change in Global Organizations:
Special 3-Part Webinar SeriesPart I: Getting Your Own House In OrderMay 31, 2012 11:00 am – 12:00 pm EDTThis webcast will focus on Supporting the Front Line and Creating Strategic Alignment by exploring successful change initiatives.
Part II: Crossing BordersJune 28, 2012 11:00 am - 12:00 pm EDTThis webcast explores the challenges companies face in ’Crossing Borders’ to build effective cultures.
Part III: Emerging MarketsJuly 19, 2012 11:00 am - 12:00 pm EDTPart III of this webinar series examines the challenges — and unique opportunities — of implementing culture change in an increasingly relevant context: Emerging Markets.
Daniel Denison’s newest book illuminates the cultural dynamics firms need to manage in order to remain competitive, including:
• Supporting the front line• Creating strategic alignment• Creating one culture out of many• Exporting culture change• Building a global business in an
emerging market• Building a global business from an
emerging market
“A milestone in the culture studies arena.”-Edgar H. Schein
PRE-ORDER THE BOOK NOW:Contact Katrina Lewis at [email protected] or visitwww.LeadingCultureChange.com