leading a multidisciplinary ux team towards a commum goal
TRANSCRIPT
Leading a multidisciplinary UX
team towards a commum goal
Luciana Terceiro Diogo Cosentino
Methodologies and processes
Documentation
• Not the end of the process;
• Fidelity depends on the needs of the project
and the familiarity of the teams with the
documment;
• Used to align visions and objectives across
departments;
• Can and will be replaced by other
deliverables if needed.
Workflow
On our line of work
Micromanaging is a DEADLY SIN
Business
guy
Business
guy
UX
Manager
FRUSTRATED
UX guy/girl
UX
Manager
Traditional workflow
Business
guy
UX Business
guy
UX
Manager
UX Our workflow
MAGIC
Our workflow
Business
guy
UX Business
guy
UX
Manager
UX
The UX has to:
UX Girl/Guy
1) Estimate every new story;
If that estimate doesn’t match the given deadline, we negociate.
2) Go after every information needed with whoever might have it;
5) Aprove the deliverable (whatever it is for that project);
3) Discuss all aspects of the story with the related areas (UI, R&D, Marketing,
Operations etc);
4) Seek and propose researche oportunities to ensure the quality of her/his
solutions;
6) Present and defend the “final” version with UI and R&D;
7) Follow the development with designers and developers.
The Manager has to:
1) Organize and negotiate the pipeline;
2) Create and mantain an enviroment where the UX guy can work;
5) Fill in the gaps between the team and with other teams;
3) Guide and help the UX guys develop their solutions;
4) Help the team working together;
6) Reduce friction between departments
Manager
On keeping the Big Picture
in perspective
On a big, multidisciplinary team, who
looks to the entire ecossystem?
How we do that
1. Daily meetingsThe entire team gets together for 15 minutes everyday to share what they are doing.
2. Mandatory colleague reviewsThe job is only considered done after the review of at least two of your colleagues
(bonus points for outsider critics)
3. Filling in the gapsWhen the steps above leave something behind, it’s the manager’s job, as the only one
who is accompaining every history, to make the connections
On managing a multidisciplinary team
On feedback and stuff
Feedbacks:
1. Are given whenever nedeed;
2. Take in account every aspect of our activitywhich, besides providing our clients with the best possible experience,
includes diplomacy and a keen sense of humor.
One last piece of advice
Don’t
be
an Asshole
1.It is your sacred duty as a human being.
Fail this and you might end as a CEO or something worse.
2. We already have to deal with assholes from other
companies/departments and it is a fierce competition.
3. Ours is a profession based on EMPATY!
No dejes de completar nuestra encuentra online
isa.ixda.org/2015/encuesta
¡Muchas gracias!
Leading a multidisciplinary UX team
towards a commum goal
Luciana Terceiro Diogo Cosentino