LEADERSHIP SKILLS

presented by Ivalina Beshkova28.02.2010

BASIC SKILLS IN LEADERSHIP

Problem Solving and Decision Making

Planning

Delegation

Effective Communication

Managing Yourself

1. Define the problem

2. Look at potential causes for the problem - Write down what is happening, where, when, how, with whom and why.

3. Identify alternatives for approaches to resolve the problem

4. Select an approach to resolve the problem (long-term solution,realistic, risk)

5. Plan the implementation of the best alternative (this is your action plan)

6. Monitor and measure the implementation of the plan

PROBLEM SOLVING AND DECISION MAKING

PLANNING

1. Goals -specific actions that must be accomplished in order to achieve results

2. Strategies or Activities - methods or processes required to achieve the goals.

3. Tasks – actions required to implement the plan

4. Resources (and Budgets) - include the people, materials, money required to implement the strategies or processes

GUIDELINES TO ENSURE SUCCESSFUL PLANNING AND IMPLEMENTATION

1. Involve the right people in the planning process

2. Write down the planning information and communicate it widely

3. Goals should be SMART (Specific, Measurable, Attainable, Realistic, Time)

4. Responsibility and deadline review

5. Note deviations from the plan and correct the plan

6. Evaluate planning process and the plan

7. Celebration of results

EFFECTIVE DELEGATION

Delegate the whole task to one person

Select the right person

Clearly specify your preferred results

Delegate responsibility - assign the task, not the method to accomplish it

Get ongoing non-intrusive feedback about progress on the project

Maintain open communication

Evaluate and reward performance

EFFECTIVE COMMUNICATIONS : HOW TO COMMUNICATE Stay focused

Listen carefully

Try to see the point of view of the others

Respond to criticism with understanding: Use “I” messages

Look for compromise

Remember that the goal of effective communication skills should be mutual understanding and finding a solution that pleases both parties, not ‘winning’ the argument or ‘being right’.

MANAGING YOURSELF

Effective personal time management

Get a mentor or a coach

Learn to delegate

Communicate as much as you can

Recognize what's important from what's urgent -- fix the system, not the problem

Recognize accomplishments