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Chapter ©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 1 Leadership Mind and Heart 5

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Chapter

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

1

Leadership Mind and Heart

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

2

Your Leadership Challenge

• Recognize how mental models guide your behavior and relationships.

• Engage in independent thinking by staying mentally alert, thinking critically, and being mindful rather than mindless.

• Break out of categorized thinking patterns and open your mind to new ideas and multiple perspectives.

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

3

Your Leadership Challenge (cont.)

• Begin to apply systems thinking and personal mastery to your activities at school or work.

• Exercise emotional intelligence, including being self-aware, managing your emotions, motivating yourself, displaying empathy, and managing relationships.

• Apply the difference between motivating others based on fear and motivating others based on love.

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

4

Mental Models

Theories people hold about specific systems in the world and their expected behavior

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

5

Leader’s Mind

Independent thinking Questioning assumptions and interpreting data

and events according to one’s own beliefs, ideas, and thinking, rather than pre-established rules or categories defined by others

Mindfulness The process of continuously reevaluating

previously learned ways of doing things in the context of evolving information and shifting circumstances

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

6

Systems Thinking

The ability to see the synergy of the whole rather than just the separate elements of a system and to learn to reinforce or change whole system patterns

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

8

Emotional Intelligence

A person’s abilities to perceive, identify, understand, and successfully manage emotions in self and others

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

10

Ex. 5.4 Eight Families of Emotions

Enjoyment

Anger Fear

Disgust Surprise

Shame Sadness

Love

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

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Ex. 5.5 The Components of Emotional Intelligence

Self-Awareness •Emotional self awareness •Accurate self-assessment •Self-confidence

Social Awareness •Empathy •Organizational awareness •Service orientation

Self-Management •Emotional self-control •Trustworthiness •Conscientiousness •Adaptability •Optimism •Achievement-orientation •Initiative

Relationship Management •Development of others •Inspirational leadership •Influence •Communication •Change catalyst •Conflict management •Bond building •Teamwork and collaboration

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

12

Types of Motivation

• Fear-based Motivation – Motivation based on fear of losing a job

• Love-based Motivation – Motivation based on feeling valued in the

job

©2011 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.

Ex. 5.6 Indicators of Love versus Fear in Organizations

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