LEADERSHIP

LEARNING OBJECTIVES:

LEADERSHIP

LEADERSHIP MRCPO CHAPTER THREE

Who is responsible for setting the divisions goals?

Division Officer Who is responsible for supervising goal

completion? Division CPO (YOU)

LEADERSHIP

Management begins at what level within the Navy structure?

Chief Petty Officer Level Who is considered “top level” management

and what is their responsibility? XO and above, set the direction and vision

of the command

LEADERSHIP

Department Heads make up the middle management level and determine which divisions are responsible for meeting specific goals.

Who is considered the “operating-level” management?

DO’s and CPO’s. Chiefs are responsible for planning, controlling, organizing, and leading. We take the goals and determine the plan of action required to complete the mission.

LEADERSHIP

What is the definition of a “plan”? Methods devised to achieve a goal. They fall into three groups, describe them.. 1..Strategic Plans: Take 2-5 years to achieve, set

by TYCOM or higher. 2..Standing Plans: Used for recurring or long range

activities. (Navy Regs, SORM, OPNAV, SECNAV instructions)

3..Single-Use Plans: used for short-range nonrecurring activities.

PLANS

What states the intended purpose of a command?

The Organizational Mission contained in the ships SORM. (falls under Strategic Plans)

Organizational Objectives are considered Long-range goals.

PLANS

Policies are broad statements of expected behavior. These fall under “Standing Plans”.

What is considered a “detailed Standing Plan”?

Procedures ( Think Maintenance) Rules and regulations also fall under the

Standing Plan rule…

MANAGEMENT

What is the term used for the type of management most commands use?

Management by Objectives (MBO) MBO is based on two basic principles, name

them: 1..If you get people committed to the goal, they

are more willing to work toward that goal. 2..If you allow people to set the goal, they will do

everything to achieve it.

MANAGEMENT

List some disadvantages to MBO? Can only be used in certain situations. Requires

more of your time, and could overlook some objectives that can’t be measured.

What is the most difficult job you will have as the division CPO?

Determining divisional work requirements and priorities

MANAGEMENT

Where can you find the work requirements for your division

In your command’s strategic, standing, and single-use plans.

What analysis can you use to help determine the needs of the division?

The SWOT,,,Strengths, weaknesses, opportunities, and threat analysis.

LEADERSHIP

What is the most important element of leadership?

THE PEOPLE, they are your most important resource.

Know their personal needs, qualifications, and weaknesses.

LEADERSHIP

What is another term for monitoring? Controlling List different types of control: Feedforward, anticipate the problem and

make adjustments before it occurs (Planned Maintenance System is an example)

LEADERSHIP

Concurrent is what type of control? Making changes when the event is

happening. Feedback: Used to make the change after

the event has occurred. List some examples of “Feedback Control” Evaluations, inspections, and CO’s mast.

LEADERSHIP

What is a method used to ensure that your customers (yes we all have them) receive a product that meets performance expectations?

Quality Control Quality Control involves setting standards and

then evaluating them, inspecting parts/services to meet the standards, using statistics to determine if our product meets the standards, inspections to evaluate or compare our goals for quality.

LEADERSHIP

What type of quality control uses inspections to identify potential defects when the work is taking place?

Concurrent Quality Control What type of quality control is an inspection for

defects? Feedforward Quality Control Describe Feedback Quality Control: Used after the task is completed

Leadership

What will you use when the number of items produced is too large for an inspection of each one?

Statistical Analysis What is small groups of workers in each

division looking for ways to reduce defects, rework, and downtime considered?

Quality Circles

Leadership

What is the theory of doing the job right the first time called?

Zero Defect Theory

When supervisors encourage workers to stop work and find a solution to a problem and suggest methods of improvement.

LEADERSHIP

List two ways you can achieve control: Measurable Control: determines the quality and

quantity of the work output. You use budgets, audits, Gantt charts, evaluations, ect (Think of a POA &M, Critical Path Method (CPM).

Which measurable control method is used to budget time, people, and resources?

POA & M

LEADERSHIP

What tool can you use to show you planned and accomplished work in relation to time and each other?

Gantt Chart The Gantt Chart is useful in planning and

controlling operational level task

GANTT CHART

METHODS OF CONTROL

What does the term PERT stand for? Program Evaluation and Review

Technique, uses a “line chart’ to show relationship between time/task.

What does CPM stand for? Critical Path Method, different from PERT

as it focuses on “both” time and cost.

Leadership

Nonmeasurable control is used to measure performance when you are accomplishing other task..Involves discussions, reports, evaluations, inspections, and observance of work.

EFFECTIVE CONTROL

List elements you will need in order to have “effective control”

Activities (you set the standard and the workers aim to achieve the standard)

Timeliness (amount you deem necessary to get the mission accomplished)

Effectiveness (work to achieve cost set, even to work under cost)

Accuracy (monitor progress and take corrective actions) Acceptance (don’t be too excessive with your control)

ORGANIZATIONS

List the three specific types of organizations within the Navy structure.

Line: Major departments (Deck, Engineering, Ops, Air)

Staff: Personnel that advise and assist the line departments. (Supply, ESO, DAPA)

Functional: Special ones not either of the two above. (Medical, dental, legal and Admin)

LEADERSHIP (ARE YOU READY)

What is considered the order of authority within the Navy?

Chain Of Command Describe Unity of Command.. Order of control within your organization Describe Span of Control.. Ideal number of people you can effectively

supervise

DELEGATION

When you delegate authority to your subordinates, you are letting them do what?

Make their own decisions on how to handle problems.

What do you accomplish when you delegate? You can now focus on training and developing

subordinates, focus on the areas that are problematic, and you can now make good decisions outside your area of expertise.

AUTHORITY AND POWER

Define Power.. Your ability to

influence people toward your organizational objective…..

Never exceed your limits.

AUTHORITY

Authority only exist when? The subordinates accept the idea that the

supervisor has the authority over them. Various types of authority exist in the Navy, they

are? Line authority—directly related to your COC. Staff authority—the right to counsel, advise or

make recommendations Functional Authority—granted due to area of

specialty…legal, EO and Safety

POWER

Describe Reward Power Stems from your use of positive and negative

rewards to influence your people. What is Coercive Power? Negative rewards when wishes are not obeyed.

(Not the preferred method) Legitimate power is? Comes with the position of your rate and position

you are in the Chain Of Command.

POWER

Informational Power is used when you give or withhold information that someone else does not have.

Referent Power is when your subordinates identify or associate with you.

Expert Power comes from your knowledge

LEADERSHIP THEORY

Describe Theory X You assume that people are lazy and must

be coerced, controlled, directed or led. Using this theory involves threats to motivate personnel

Theory Y assumes that people like to work. Given the right work environment the mission will be accomplished.

LEADERSHIP

Leaders have six tasks that will affect their subordinates, what are they?

Listen to help with problems Set goals, have long/short range plans Give direction about the who, what, when, where

for each task Provide Feedback Reward/discipline as necessary Develop your Sailors

STYLES

Describe each style listed COERCER My way or the highway, obedience,

controlling AUTHORITARIAN Firm but fair, clear direction, use influence

as the key way to lead

STYLES

AFFILIATOR People first concern, very popular, avoid

conflicts in order to not cause hard feelings DEMOCRATIC Relies on group participation, use group

consensus, not necessary to give specific direction or close supervision, listen to subordinates, reward average performer, rarely gives negative feedback or punishment

STYLES

PACESETTER Rather do the job themselves, set high standards,

lead by example (loners), have trouble delegating COACH Concerned with subordinates development, have

high standards but can’t communicate them, have Sailors set their own goals, give solutions to each plan rather than clear, concise instructions.

STYLES

Which style of leadership just discussed is most effective in time of war?

Coercer You would use the authoritarian style in

what situations? Prior to inspections, not good for

counseling

STYLES

What role is best suited to the Counselor? Affiliator style, not good when in the work

center and a tight deadline is looming. What situations would you not use the

democratic role? When preparing for an inspection, drills,

combat

STYLES

Use the Pacesetter style in what arena? Working in a new work center or teaching. The coach style is also used to help learn

new procedures. What determines your leadership styles? Motives, experiences, past/present

supervisors, jobs, organizational culture and norms.

Management and Supervisory Skills

What skills are needed to have an effective workcenter?

Concern for standards and efficiency, planning and organizing, supervising for effective performance, and monitoring.

LEADERSHIP

What skills has the Navy determined identify an effective leader?

Commitment to command mission, self-image as a leader, good communication, influence ability, good Sailor development, concern for your Sailors

LEADERSHIP

List good personal characteristics a successful CPO should exhibit.

Concern for achievement, analytical problem solving, interpersonal awareness, initiative, persistence and assertiveness

MANAGEMENT

Define TQM Total Quality Management is the focus on

the process by which work gets done. Benefits are increased pride, readiness,

streamlined maintenance, efficient operations with the right budget, increased times between equipment failure.

TQM

Focuses on procedures and processes that get the work done using quality management.

Establishes a good customer-Supplier relationship

UTILIZES LEADERSHIP INVOLVEMENT