leadership in life insurance - campaign management system · source: irda , company estimate...
TRANSCRIPT
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August 2013
Leadership in life insurance
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2
Agenda
2
Industry overview and outlook
Performance update
Our strategy
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3
Agenda
3
Industry overview and outlook
Performance update
Our strategy
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Total premium (` bn)
Penetration (as a % to
GDP)
New business premium1
( ` bn)
Number of players
Insurance premium per
capita (`)
FY2013
24
470
2,872
~2,201
FY2002
12
116
501
~2.1%
~460
28.7%
26.1%
Source: IRDA, Life insurance council, Company estimates
India life insurance growth story
Asset under
management (` bn)
~17,687~2,30424.3%
1. Retail weighted premium
FY2008
18
527
2,014
~1,680
~8,477
-2.2%
7.0%
15.8%
4
~4.0% ~2.9%
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Source: UN Population division ‘s release: ‘World Population Prospects-
The 2012 Revision’
Fuelled by favourable demographics..
Increase in target population with rising income levels
Population of age > 25 years (in mn)
5
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..High household savings
Financial year 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012
Financial savings
/GDP10.5% 10.0% 11.0% 10.1% 11.9% 11.3% 11.6% 10.1% 12.0% 10.4% 8.0%
Household
savings / GDP23.2% 22.3% 23.2% 23.6% 23.5% 23.2% 22.4% 23.6% 25.2% 23.5% 22.3%
Source: RBI, CSO
6
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Share of life insurance in financial savings
Distribution of financial assets
14.4%16.4%
Source: RBI
7
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Insurance market size
Significant opportunity at current savings rate
Household savings
Insurance
FY
2008
1.70
Gross financial
savings
Nominal GDP
FY
2020E*
4.78
59.51
29.17
266.55
FY
2002
0.41
23.48
15%
CAGR
49.87
5.45
2.86
11.18
7.72
FY
2013
1.80
100.21
22.37*
10.97
27%
CAGR
13%
CAGR
13%
CAGR
18%
CAGR
1%
CAGR
15%
CAGR
15%
CAGR
7%
CAGR
Amounts in ` trillion
15%
CAGR
15%
CAGR
15%
CAGR
Source: RBI, CSO
*Company estimates8
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Industry: New business premium1
1. Weighted new business premiums for individual business
Source : IRDA
`b
n
9
Growth FY2009 FY2010 FY2011 FY2012 FY2013 Q1-FY2014
Private 1% 7% -20% -24% 2% -6%
LIC -22% 29% 4% 11% -4% -37%
Industry -10% 17% -8% -5% -2% -28%
57.0%
52.3%
45.7%
36.5% 38.0% 37.6%
0%
10%
20%
30%
40%
50%
60%
0
50
100
150
200
250
300
350
FY2009 FY2010 FY2011 FY2012 FY2013 Q1-2014
LIC Private Private market share
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Channel mix1
Industry
1 Individual new business premium basis
Source: IRDA , Company estimate
Private players
10
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Product mix1
Industry Private players
1 New business premium basis
Source: IRDA, Life council 11
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Current
priorities
Implications
for
industry
Regulatory context
Industry growth, improve penetration
Policyholder protection
Fairness and transparency
Grievance and claim focus
Distribution opportunities
Customer friendly products
Improved service to customer
Focus on efficiency
12
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Agenda
Industry overview and outlook
Performance update
Our strategy
13
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APE
Assets under management
Profit after tax
Performance snapshot
Q1-FY2013
Retail new business premium
5.70
704.35
3.49
5.17
New Business Profit (NBP)1
0.85
Total expenses (excl. commission) 3.76
` bn FY2013
35.32
741.64
14.96
34.20
5.29
17.31
Retail renewal premium 15.64 80.55
Group premium 3.04 20.63
Commission 1.18 7.65
1 On post-tax basis
14
1.06
Q1-FY2014
5.41
748.40
3.64
4.80
0.81
3.54
13.47
2.67
FY2012
31.18
707.71
13.84
30.52
5.00
17.83
89.41
20.29
6.05
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Annualized premium equivalent (APE)`
bn
15
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`b
n
Strong financial and capital position
FY2012 Q1-FY2013 FY2013 Q1-FY2014
Dividend payout (` bn) 4.14 1.00 4.84 1.43
Solvency ratio* (%) 371 385 396 404
Solvency Ratio = Required Solvency Margin (RSM)
Available Solvency Margin (ASM)
RSM is prescribed by IRDA and is a factor of reserves and sum at risk
Profit after tax
16
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Continued focus on efficiency
`b
n
Expense ratio: All insurance expenses (excl. commission) / (Total premium – 90% of single premium)
Commission ratio: Commissions / (Total premium – 90% of single premium)
Total Expense ratio: All insurance expenses (incl. commission) / (Total premium – 90% of single premium)
17
Ratios FY2012 Q1-FY2013 FY2013 Q1-FY2014
Expense ratio
(excl. commission)13.4% 16.6% 13.3% 17.8%
Commission ratio 4.6% 5.2% 5.9% 5.3%
Total expense ratio 17.9% 21.8% 19.2% 23.1%
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707.71
1818
Robust growth in assets held
Among the largest domestic fund managers
704.35
748.40741.64
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Superior fund performance
Inception Dates:
Preserver Fund: June 28, 2004 Protector Fund: Nov 19, 2001
Balancer Fund : Nov 19, 2001 Maximiser Fund: Nov 19, 2001
88 % of the funds have outperformed benchmark since inception*
* As on June 30, 2013
Fund performance since inception*
19
6.6% 6.5%
10.4%
16.0%
8.0%
7.5%
11.9%
18.5%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
Preserver Protector Balancer Maximiser
Benchmark Fund
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20
Agenda
20
Industry overview and outlook
Performance update
Our strategy
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Key strategic objective: Profitable growth
Enhance market leadership
Provide superior value proposition to customers
Strengthen multichannel distribution architecture
Improve cost efficiency
Improve persistency and control surrenders
Target superior risk adjusted fund performance
21
Robust risk management and control framework
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Consistent leadership1
1
3
4
5
2
FY2010FY2006 FY2012
6
FY2013
1 On retail weighted received premium basis
22
FY2002 FY2008 Q1-FY2014
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Market share1
23
1 Retail weighted received premium basis
16.1%
18.3% 18.5%
17.7%
5.9%
5.3%
7.0%
6.6%
0%
2%
4%
6%
8%
10%
12%
14%
16%
18%
20%
FY2012 Q1-2013 FY2013 Q1-2014
Within private sector Within total industry
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Growth1
1 Retail weighted received premium basis
24
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Balanced product mix1
1 Based on Retail APE
Balanced mix to cater to all customer segments
25
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Distribution mix1
1 Mix shown on APE basis
Multi channel distribution architecture to optimize reach and efficiency
26
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Customer retention
13th
month persistency
1. Average monthly retail surrenders
Surrenders1 as % of average AUM
27
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Improvement in customer service parameters
1 No of grievances per 10,000 policies issued in the period
2 Claims settled / Total claims volume for the period (ratio is for
Claims settlement ratio2
for FY2012: 96.5% - Best in private sector3
individual death claims)
3 As per IRDA annual report FY 2012, excluding Edelweiss (100% due
to a single claim being settled)
28
Grievance ratio1
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Digitization initiative
29
Approach
Device agnostic digital application for distributors
Need analysis and product selection
Instant decision and OTC issuance
Smooth paperless buying experience
Multiple payment options
Context
Intermediary driven business
Internet used primarily for research
Objectives
Structured sales pitch
Fast and convenient customer onboarding
Higher sales productivity
Improved cost efficiency
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Share of renewals collected online
Progress in digitization
% Retail APE using digital platform
2/3rds
of all servicing transactions are through self-service modes
E-apply: New business applications using digital platform
E-login: New business issuances using digital platform
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31
Safe harbor
Except for the historical information contained herein, statements in this release
which contain words or phrases such as 'will', 'would', ‘indicating’, ‘expected to’
etc., and similar expressions or variations of such expressions may constitute
'forward-looking statements'. These forward-looking statements involve a number
of risks, uncertainties and other factors that could cause actual results to differ
materially from those suggested by the forward-looking statements. These risks
and uncertainties include, but are not limited to our ability to successfully
implement our strategy, our growth and expansion in business, the impact of any
acquisitions, technological implementation and changes, the actual growth in
demand for insurance products and services, investment income, cash flow
projections, our exposure to market risks, policies and actions of regulatory
authorities; impact of competition; experience with regard to mortality and
morbidity trends, lapse rates and policy renewal rates; the impact of changes in
capital , solvency or accounting standards , tax and other legislations and
regulations in the jurisdictions as well as other risks detailed in the reports filed by
ICICI Bank Limited, our holding company, with the United States Securities and
Exchange Commission. ICICI Bank and we undertake no obligation to update
forward-looking statements to reflect events or circumstances after the date
thereof.
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Thank you