leadership for quality improvement based on 1.“the improvement guide” langley, nolan,nolan,...
TRANSCRIPT
Leadership for
Quality Improvement
Based on
1. “The Improvement Guide” Langley, Nolan,Nolan, Norman, Provost. 1996
2. Bisagnano, Maureen, Best Practices in Quality Leadership, The Quality Letter, July-August 1995
3. Scholtes, Peter. “The Leader’s Handbook”. McGraw-Hill, N.Y., N.Y., 1998
The Characteristic of an Effective Leader…
• Inspiring• Has a vision• Integrity & diplomacy• Motivational • Communication &
listening skills• Coaching skills• Decisive
Additional Leadership Competenciesfor
Organization Improvement….
• Ability to apply the principles of Demming’s “System of Profound Knowledge”
» “systems thinking”» variability in work processes» Theory of knowledge
• Create an urgency to change • Ability to build organization structure, culture, and
techniques for sustained quality improvement
2a
Quality Leadership TriangleBased on: Maureen Bisagnano, The Institute for Healthcare Improvement
Strategy
Culture Technique
Quality
Leadership
Triangle
•Collect/monitor surveillance data
•Dedicate adequate funds
•Communicate and implement strategy
Quality Leadership TriangleBased on: Maureen Bisagnano, The Institute for Healthcare Improvement
Strategy
Culture Technique
Quality
Leadership
Triangle
•Lead by example•Teamwork•Customer driven•Clear work plans and goals
Quality Leadership TriangleBased on: Maureen Bisagnano, The Institute for Healthcare Improvement
Strategy
Culture Technique
Quality
Leadership
Triangle
•Train staff on QI tools and methods
•Develop QI structure
3c
To summarize……………
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The Charter Statement
Leadership focuses the improvement effort by writing a
Charter Statement
A Charter Statement includes: • A general description of the project focus • And Guidance for the team to carry out the work.
A COBRA Example of a Charter Statement…
General Description:Answer the following question: What are we trying to accomplish with this improvement
effort?:
Redesign the intake process to make it more consumer friendly which will result in an increase in client retention.
Guidance:What specific results would we like to see from this improvement effort (try to use numerical
goals)? What aspects of the system will we focus on initially? What are the fiscal, time, and other resource boundaries? When and to whom will results be reported ?:
1. Currently 50% of new clients drop out of the agency by the time the intake process is completed. As a result of this improvement effort, this number will be reduced to 30% within 12 months.
2. There are no additional financial resources available.
3. An expected result is a redesigned and documented intake process.
4. The improvement team will update the program director on a monthly basis and be prepared for a formal presentation to the quality committee in 6 months
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NO WRITTEN ASSIGNMENT TO SUBMIT
BUT………….please complete the readings and visit the discussion
board.