leadership coaching intercultural coaching - monika chutnik in etta business breakfast 170328
TRANSCRIPT
We know what we do. ETTA.
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• Osłódź sobie Niemców – Mar 24th, 2016
• Cross-Cultural Recruitment – May 24th, 2016
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• Let’s Go Dutch! Współpraca z Holendrami – Sep 20th, 2016
• China First Aid Kit. Cooperating with the Chinese. Nov 15th, 2016
• Ukrainians – How to deal with the new driving force? Dec 5th, 2016
ETTA business breakfasts 2017 Wrocław
• Leadership, business, intercultural COACHING
– March 28th
• Measuring Diversity. Diagnostic tools in
business. – April 27th
• Mental Toughness – May 30th
etta coaches
Special guest
Coaching as industry development
Coaching market is estimated at USD 2 billion globally.
75% British companies apply coaching in leadership development.
Only in UK, there are 5 000 active executive coaches.
Global expansion extends farther than Europe, Australia, and North
America.
Source: Jenny Rogers, Od trenera do coacha, 8 zasad prowadzących do sukcesu, Konferencja MATRIK „Tożsamość zawodu Trenera Zarządzania”, 2011
Why coaching has developed
Companies need leaders who have more „emotional intelligence”
More senior employees might be reluctant to trainings
Emotional intelligence translates into employee engagement
people feel more motivated
Engaged employees = company success
Professional development on the job is more efffective
than a training
Coaching is tailored to the needs of individuals and organisations
Source: Jenny Rogers, Od trenera do coacha, 8 zasad prowadzących do sukcesu, MATRIK Conference„Tożsamość zawodu Trenera Zarządzania”, 2011
Plan for today!
• Coaching vs giving advice
• Coach vs other people development roles
• Building the coaching relationship
• Coaching in practice
• What fits as the best approach? Case studies
• Coaching: areas of application
• What / who is a good coach?
• Coaching structures
• Manager as a coach
Coaching vs giving advice
pairs:
A. Tell the other person about some kind of a challenge that you are facing currently.
B. Give the other person good advice!
• Who feels better now? Who feels that you can manage / solve the issue?
Coaching vs giving advice
pairs:
A. Tell the other person about some kind of a challenge that you are facing currently.
B. Ask open questions. (What, Who, Why, When, Where, How…)
• Who feels better now? Who got an idea how to approach the challenge? Who feels more motivated?
People development roles
Coach
Trainer
Mentor
Manager
Therapist
Facilitator
Consultant
SCRUM Master
Roles in people development
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Similarities between coaching and training
In both processes:
The key thing is learning and development
Adult learning principles are applied
It might be about professional or personal development
People performing both these jobs need to demonstrate similar
strenghts and skills. They need, for instance, be patient, they need
to be able to express their thoughts clearly, be open and warm-
hearted, self-confident, and well organized.
Source: Jenny Rogers, Od trenera do coacha, 8 zasad prowadzących do sukcesu, MATRIK Conference„Tożsamość zawodu Trenera Zarządzania”, 2011
Differences between coaching and training
TRAINING
Agenda is pre-defined and might be established externally
Trainer is a specialist in a certain field
It is helpful to be sensitive to psychological issues
Controls the situation
The rational side is usually in the foreground, feedlings are usually marginalized
COACHING
Concentrates on client’s needs; no ready-made agenda
Coach is a specialist in coaching
It is necessary to be sensitive to psychological issues
Coach co-controls the situation
Feelings + logic and common sense
Source: Jenny Rogers, Od trenera do coacha, 8 zasad prowadzących do sukcesu, MATRIK conference„Tożsamość zawodu Trenera Zarządzania”, 2011
Differences between coaching and training
(continued)
TRAINING
Participant does not need to be voluntary
Less pressure on confidence
Usually a group process
Lower cost per participant
Can refer to employees on all levels
COACHING
Client needs to be voluntary
Confidence is extremely important
Usually individual work with the client
Higher cost per participant
Usually for higher management levels or selected employees
Source: Jenny Rogers, Od trenera do coacha, 8 zasad prowadzących do sukcesu, MATRIK Conference„Tożsamość zawodu Trenera Zarządzania”, 2011
Source: 20
Therapy vs. Coaching Consulting vs. Coaching Sport Coach vs. Coaching
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Therapy vs. Coaching
Instead they help their Clients get clear on
• what they want in the future,
• why they want it,
• and how they are going to achieve it.
Unlike therapists and counselors, coaches don't focus on the childhood or past experiences that might be the root of the way a person lives or feels.
Source:
22
Consulting vs. Coaching
Coaches use tools and processes to help Clients to generate
their own solutions and then hold them accountable
for following through.
Consultants diagnose the needs of an organization or individual and offer their own solutions based on their specialized expertise to ‘fix’ the problem; solutions which they often implement for the client as well.
Source:
23
Professional life, business or executive coaching
is the opposite; it's the Client who sets the goals.
Someone new to coaching might hear the word „coach” and think football, but sports coaches generally are in charge, setting the goals and the path to victory. Teaching, correcting, and managing are all skills a sports coach would use.
Sport Coach vs. Coaching
Source:
Coaching
is a creative partnership with the Client,
focusing on designing and implementing
specific, meaningful changes in the Client's personal and/or professional life.
24 Source:
Solution-Focused Moving the Client towards
their desired future outcomes, instead of concentrating on past experiences or reasons
for present dissatisfaction.
25
Client-Centered Trusting the Client’s inner
resources and skills, respecting their agenda and future outcomes.
Coaching is an advice free zone.
Systematic Understanding the holistic nature of the Client, seeing how positive change can fit into their bigger picture.
Action Oriented Pursuing change in specific, inspired steps that lead to fundamental shifts in attitude, behaviour and habit
formation.
Coaching is…
Source:
Has anyone ever used coaching? See what Bill Gates (CEO, IBM)
and Eric Schmidt (CEO, Google) can tell you about it!
Source: https://youtu.be/yjj7Km64jaY 26
Coaching starts from a relationship
• active listening
Source: https://pl.pinterest.com/pin/275071489720005895/ from 170328
27
COACHING ETHICS Building the relationship
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CASE STUDY
29
I am a leader now
• One of talented specialists in a team has recently been promoted to the role of a team manager. She has never had a people manager role before, and she lacks knowledge of basic management tools.
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I am a leader now
• One of talented specialists in a team has recently been promoted to the role of a team manager. She has never had a people manager role before, and she lacks knowledge of basic management tools.
31
Training
Unsuccessful project
• An experienced project manager has recently been promoted to a regional role. Unfortunately, the project he has taken over, collapsed. After giving his thought to what had happened, he realised that many of his professional habits turned out counter-productive in the new position. He wants to change the way he approaches relationships with the key stakeholders.
32
Unsuccessful project
• An experienced project manager has recently been promoted to a regional role. Unfortunately, the project he has taken over, collapsed. After giving his thought to what had happened, he realised that many of his professional habits turned out counter-productive in the new position. He wants to change the way he approaches relationships with the key stakeholders.
33 4 Coaching
A sales guy with a… risk
• A new member of the sales team is doing his best to catch up with his colleagues. Even though he seems to be talented, he has little understanding of the field and keeps on committing blunders. He had worked in the same role, but in another field before.
34
A sales guy with a… risk
• A new member of the sales team is doing his best to catch up with his colleagues. Even though he seems to be talented, he has little understanding of the field and keeps on committing blunders. He had worked in the same role, but in another field before.
35
Mentoring
Poisonous failure
• One of managers in the company has been failing his assignments consistently and has a bad reputation among other employees. The executives are looking for a way to fix the situation.
36
Poisonous failure
• One of managers in the company has been failing his assignments consistently and has a bad reputation among other employees. The executives are looking for a way to fix the situation.
37
Corrective feedback
High expectations
• The security manager in a production company is going to retire in a year’s time. It is already announced who will most probably be his successor. However, the Spanish headquarters said they disliked the way the candidate comes across. It has become doubtful whether he can really hope for this assigment unless he changes something in his behaviour.
38
High expectations
• The security manager in a production company is going to retire in a year’s time. It is already announced who will most probably be his successor. However, the Spanish headquarters said they disliked the way the candidate comes across. It has become doubtful whether he can really hope for this assigment unless he changes something in his behaviour.
39
4 Intercultural Coaching
Top job
• An experienced manager has recently changed the employer. The new position is about much more freedom and influence, but also about much more responsibility. She is worried not to make a mistake and is looking for ways to do a good job in the new role.
40
Top job
• An experienced manager has recently changed the employer. The new position is about much more freedom and influence, but also about much more responsibility. She is worried not to make a mistake and is looking for ways to do a good job in the new role.
41
4 Executive Coaching
Pressing time
• A team of regional directors want to introduce some changes in the way they work in the regions, but they are not able to reach a common conclusion due to obstacles like lack of time, other pushing priorities, or contradicting visions of what is the main purpose of themselves as a team.
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Pressing time
• A team of regional directors want to introduce some changes in the way they work in the regions, but they are not able to reach a common conclusion due to obstacles like lack of time, other pushing priorities, or contradicting visions of what is the main purpose of themselves as a team.
43
4 Team Coaching
New style
• A company has recently changed its owner, and it impacts the management and leadership style preferred in the org. The local management team, however, stays resistant to the proposed changes despite the efforts of the new local director coming from the headquarters.
44
New style
• A company has recently changed its owner, and it impacts the management and leadership style preferred in the org. The local management team, however, stays resistant to the proposed changes despite the efforts of the new local director coming from the headquarters.
45
4 Team Coaching or Facilitation
Watch out for missing the systemic perspective!
A sample example of an organisation which some employees were „made to” relocate and adapt to new conditions.
Coaching sessions were directed to just one middle level manager. His emotional outbursts were treated as an individual problem in the company.
This Client was, however, just one of many employees who needed support and help.
46 Artur Krupa, „knowhow”,nr 6.2011
AREAS OF APPLICATION Coaching
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Can you coach in…? Yes, sure!
• Business
• Sales
• Executive
• Intercultural
• Performance
• Succession
• Career
• …
• Relationship
• Love
• Money (prosperity)
• Small business
• Entrepreneuership
• Personal wellbeing
• Spiritual
• Sex coaching
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any experience would help?
STRUCTURES Coaching
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INDIVIDUAL COACHING
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STEP 1 STEP 2 STEP 3
DAYS
boss
boss boss
employee
employee employee
Boss makes research, employee defines the goal
Agreeing on details
First meeting, indicating the area of work
STEP 3 STEP 4 STEP 5
boss
coach
employee
employee
coach
employee
First meeting, ok to proceed
START: tri-partite meeting
Agreeing on details
boss
Coaching is a process!
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TEAM COACHING
54
Team coaching process
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GROUP COACHING
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GROUP COACHING INDIVIDUAL COACHING
Support from others
Common implementation Individual actions
outc
om
e
Group coaching vs individual coaching
SYSTEMIC CHANGE INDIVIDUAL CHANGE
Support from coach
Sharing knowledge and inspiration
Confidence Trust
Individual work
Source: AfT Coaching Forum7, 100311
MANAGER AS A COACH
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CLOSING
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Grow with our best support!
Thank you!
Monika Chutnik [email protected] +48 888 099 551 ETTA Global Leadership Consulting www.ettaconsult.eu www.facebook.com/ettaGlobalLeadership
Explore the global leadership world with us again!
BACKUP SLIDES
64
Coaching myths (Jenny Rogers)
• There is a distinct border between coaching and therapy – There is no distinct border, it is rather a matter of what we look for
• Client is fragile – Clients are tough, they choose themselves how they react • Leadership coaching is just about work results – It’s always the complete human
being • Change is easy – Real change is difficult • Everyone can be a coach – Not everyone • Coaching is for losers – Coaching works best with ambitious people • Coaching is a ‘soft’ option for Clients – Coaching requires the Client to be really
adult • Everyone is coachable – Not everyone is coachable • It’s only about attentive listening – It’s about authenticity, full engagement into
the Client’s perspective, „dancing in the right moment”