leadership as a competitive differentiator final
DESCRIPTION
By Adrianne Court, CHRO, Transplace 3PLTRANSCRIPT
© Transplace 2014. All Contents confidential. 1
Leadership as a Competitive Differentiator
Adrianne CourtChief HR Officer, Transplace
2© Transplace 2014. All Contents confidential.
• About Transplace• Leadership Investment• Leadership as a Competitive Differentiator
Agenda
3© Transplace 2014. All Contents confidential.
Mission and Core ValuesMISSION
To achieve global supply chain excellence for our customers – North American manufacturers, retailers, and distributors – as a premier provider of transportation management services, intermodal, truck brokerage and SaaS TMS solutions.
To exceed customer expectations by continuously reducing costs and improving service. Our assets are people, proven processes, proprietary technology and scale.
CORE VALUES
RESPECT THE INDIVIDUAL
THRILL THE CUSTOMERby reducing cost and improving service
PROCESS AND TECHNOLOGY EXCELLENCE
GROWTH AND PROFITABILITY
4© Transplace 2014. All Contents confidential.
Leadership Principles
LEAD BY EXAMPLE COMMUNICATE EFFECTIVELY
BUILD A GREAT TEAM
DELIVER RESULTSCUSTOMER FIRST, PEOPLE ALWAYS
Accept responsibility for our actions, and hold our teams and colleagues to the same
Act ethically and in the spirit of the Mission and Core Values of Transplace
Assume positive intent, and display positive intent in our actions
Be approachable and candid
Be in the trenches; actively engage with and coach our teams
Say what we mean and do what we say
Treat everyone with respect
Be willing and open to give and receive constructive feedback
Cascade information while honoring confidentiality
Communicate high, clear and consistent expectations
Listen and understand before acting
Never complain down or across the organization
Resolve conflict timely and respectfully; do not let it linger
Verify accuracy; do not tolerate gossip and rumors
Foster employee ownership and responsibility for professional development
Identify and develop future leaders
Provide frequent, honest and constructive feedback
Recognize and reward contribution regardless of role, location or organization
Remove obstacles, challenge the status quo, and drive continuous process improvement
Select and hire the best for every role
Train, mentor, coach and develop to build knowledge, expertise, and competencies
Establish goals to define success
Learn from mistakes: do not shoot the messenger
Measure results based on facts and data
Own customer satisfaction, and reinforce thrilling our customers
Recognize and reward results
Succeed by knowing our customers, competitors and the competitive landscape
Win by exceeding goals
5© Transplace 2014. All Contents confidential.
About Transplace
6© Transplace 2014. All Contents confidential.
Customer Growth
2000200220042005200620072008200920102011201220132014
Com
preh
ensi
veB
asic
Basic TECHNOLOGY SOLUTION
MA
NA
GE
ME
NT S
OL
UT
ION
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Transplace Industry Recognition
Supply and Demand Chain Executive2014,2013, 2012, 2010, 2009, 2008, 2007, 2006,2005
Supply and Demand Chain Executive2012, 2011, 2010, 2009
Supply Chain Brain 2013, 2012, 2011, 2010, 2009, 2008, 2007, 2006, 2005, 2004, 2003
TOP 10 3PL PROVIDERInbound Logistics 2013, 2012, 2011, 2010, 2009, 2008,2007, 2006,2005, 2004, 2003
PROS TO KNOW
GREEN SUPPLY CHAIN PARTNER
GREAT SUPPLY CHAIN PARTNER
Logistics Management2013, 2011, 2010, 2007, 2006
QUEST FOR QUALITY
World Trade Magazine2011, 2010, 2009
eyefortransport2013, 2012, 2011, 2010, 2009, 2008
Food Logistics2013, 2012, 2011, 2010, 2009
LEAD LOGISTICS PROVIDER
TOP 100 3PL
BEST 3PL IN MULTIPLE CATEGORIES
SUPPLY CHAIN INNOVATION AWARDCouncil of Supply Chain Management Prof.2012 Supply Chain Innovation of the Year
Information Week 2010, 2009
MASTER OF TECHNOLOGY
8© Transplace 2014. All Contents confidential.
• About Transplace• Leadership Investment• Leadership as a Competitive Differentiator
Agenda
9© Transplace 2014. All Contents confidential.
Leadership Investment
Useful Ideas and Takeaways
Practical Approaches Low Cost and High Return
“R&D” – feel free to rob and duplicate
10© Transplace 2014. All Contents confidential.
Leadership Investment
11© Transplace 2014. All Contents confidential.
Leadership Investment
Accountability Commitment Development Engagement Results Recognition
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Leadership Investment Commitment to Leadership Principles & Core Values
All presentations (internal/external) Fundamental to all core people practices and programs
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Leadership Investment Annual Goals Review and Establishment
Aligned to our Core Values and Leadership Principles Measured and Communicated
Talent Review Program Formal review program (9-box) Defined accountabilities and JD’s Behaviors aligned to Core Values and Leadership
Principles
Hiring and Selection Rigor – “Hire for Transplace” Skills-based assessments Thinking Values-based assessment Multi-tier interviews One-on-one interviews Panel interview (presentation)
Behaviors
Acc
ount
abili
ties
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Leadership Investment New Manager Learning Paths
Reinforce accountability to people practices and Leadership Principles
FUEL Station Instructor-led courses (internal SME’s) Training Tips Tuesdays
New Grad Professional Development Program 2 Year Rotational Program Building future leadership pipeline Huge customer visibility
Development and Performance Management Rigor and accountability Annual Review (360 element) Annual Goals Review and Establishment
15© Transplace 2014. All Contents confidential.
Leadership Investment Transplace Leaders Forum (TLF)
Annual Leadership Summit
16© Transplace 2014. All Contents confidential.
Leadership Investment Recognition Programs
Reinforce Leadership Principles and Core Values
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Leadership Investment Annual Employee Satisfaction Survey - 82% participation
Continued improved in all areas relevant to how we align to our Core Values
Many said this is the first company they have worked that actually lives its values
With top ranking of the questions below, our leadership investment is creating a meaningful impact on our overall work environment:
My manager treats me with dignity/respect & cares about me as a person.
I have a clear understanding of my job responsibilities.
My manager allows me to make decisions within reasonable guidelines.
Customer Retention and Satisfaction Internal Partnership Survey
HR Quarterly Reporting and Metrics Attrition/Turnover On-time Reviews Progress to Goals
“It is impressive how much emphasis Transplace places on the values. I have never worked for a company that really lives the values in many ways.”
18© Transplace 2014. All Contents confidential.
• About Transplace• Leadership Investment• Leadership as a Competitive Differentiator
Agenda
19© Transplace 2014. All Contents confidential.
Leadership as a Competitive Differentiation
In an interview published in CEOCFO Magazine, the CEO of Transplace was asked, “What are a few of the most important things you have learned over time that has made a difference for Transplace?”
This is a people business and you have to be able to attract the right talent and develop that talent so that you create leaders for the business.
Last year we recruited a chief human resources officer. We took human resources out of the finance organization and made the function a direct report of mine with a C-level executive to really help us focus on the strategic side of HR; bringing the right people onboard and developing them in the right way.
20© Transplace 2014. All Contents confidential.
Leadership Investment
Accenture Exelon Protiviti
Alero Learning Kiewit RehabSources
AT&T Liberty Mutual Insurance RSI
BDO Mondo Salesforce.com
BDM Harris Bank Nestle Purina Sears Holdings
Bon - Ton Stores OSI Shawmut Design
Clarity Consulting Parsons Brinckerhoff SiteCompli
dunnhumby Philips Verizon
Top 25 BEST PLACES FOR RECENT GRADS - Transplace
21© Transplace 2014. All Contents confidential.
Leadership as a Competitive Differentiation
22© Transplace 2014. All Contents confidential.
Leadership as a Competitive Differentiation
2014