leaders for london new approaches to service delivery developing public service mutuals brendan...
TRANSCRIPT
Leaders for London
New approaches to service delivery
Developing public service mutuals
Brendan O’Keefe
Head of Services to Young People
Royal Borough of Kensington and Chelsea
RBKC Youth Support and Development Service
• 155 staff spread over several sites
• Integrated/multi-agency service
• Deliver wide range of youth support programmes
• Budget of £4.6m 2013-14
• But…funding forecasts grim
Public bodies respond to the economic crisis
• Mergers• De-layering• Outsourcing• Sales of assets• Drop/stop/shut – esp. non statutory • Purchaser-provider nexus• Innovation – mutuals/trading companies/joint
ventures
Project Aim
• Take service out of LA and form a free standing social enterprise and ELM
• Re-contract with LA at reduced cost
• Reduce overheads
• Identify other sources of funding
• Create democratic organisation
The difficult bits…….
• Procurement issues – EU Regs
• Commercial/business planning/expertise
• Financial planning
• Asset transfer issues
• Data transfer issues
• Tax planning
• Pensions
…………and many others!
The most difficult task of all …..
• Convincing staff it’s the right thing
for them
• It’s a very personal risk
• Scare tactics not enough
• Compelling vision of the future required
• But get it right and there are value gains waiting………
Result of staff ballot
• Held on 14 December 2012
• High threshold of 80% in favour set
• Result.....
In favour.........
100%
...now that’s impressive!!!
The vehicle…
• CiC limited by shares (and limited to staff)• Governance - board of directors
(inc staff reps and service users)• TUPE transfer with admitted body status• Buildings/equipment leased back
Epic CiC Board of Directors
This is us….
Scary!!!
Key benefits already evident....
• Buzz around the place
• Motivation to succeed high
• New ideas – innovation coming through
• New mindset emerging
• Feeling of ‘It’s in our hands’
What motivates us…
• Getting better outcomes for young people• Empowering – not just engaging• Reconnecting in a different way – YP in
governance• Co-production
Better by far than outsourcing!!
• Risk free commissioning• Savings made but with added value• Bigger return to commissioners as income
generated comes back to services • Public money remains in public realm• Assets locked for the community• Developing a trusted partner • Etc etc etc
Just apply the science!
• Top performing organisations......give autonomy to staff, have a clear sense of purpose ensure a strong skill base
• Get these things right and watch your staff fly and your services improve!!
We are creating fundamental change in the workplace
• Design your own appraisal • Peer target setting and performance review• ‘Rule breakers’ – vote to get rid of a rule• Delivery staff design delivery – managers
coach/guide/challenge • Democratic processes• Build trust and unleash latent talent!
