Effective Communication Model

UNCLASSIFIED Mr. GONZALEZ J.E.

Expectations

Objectives:

At the end of the lesson the students will be able to:

know the meaning of communication skills know the four main goals of communication know the benefits of effective communication understand the ten essentials of effective

communication

Communication

Communication:

It a process by which information is exchanged between individuals through a common system of symbols, signs or behaviors.

Skill:

is defined as a learned power of doing something competently and something that is a developed aptitude or ability.

Put the two together and it’s obvious good communication skills can be learned and that those skills can be used to effectively deliver your message.

Communication Skills

The Four Main Goals of Communication

To inform To requestTo persuade To build relationships

Communication

Communications is a complex process including the verbal, nonverbal, and symbolic modes.

Types of communication

• Verbal communications

– Words themselves do not have meaning. People have meaning, and words are simply tools to convey that meaning. What may be familiar to one person may not be to another

Nonverbal communications • One’s nonverbal communications, or body

language reflects one’s culture, develops over time and with practice and is usually unconscious behavior

– Body language (posture, eye contact)– Involuntary nervous spasms, “tics,” or sub vocals– Distancing – Gesturing – Vocalism

SymbolicWe give out signals about our meaning to other people through the symbols we use. They are a real part of our communication.

• Clothes (to include uniforms)• Hair (to include length and beards)• Jewelry or lack of.• Cosmetics or makeup• Make of car• Location of one’s house. • Type of paper used for a written communication.

ACTIVITY # 1

Benefits of Effective Communication

Achieves shared understandingDirects the flow of understandingHelps people overcome barriers to

open discussion

Stimulates others to take action to active goals

Channels information to encourage people to think in new ways and to act more effectively

Benefits of Effective Communication

The 10 Essentials of Communication

1. Know your audience and match your message to the audience.

2. Respect your audience and suspend judgments.

3. Know exactly what you want to achieve4. Think and organize before you proceed.

5. Think from your audience point of view.

6. Be mindful of what your face and body are conveying nonverbally.

7. Listen carefully to all responses.

The 10 Essentials of Communication

8. Be willing to share what you know and hear what you don’t know.

9. Stay focused on what you want to achieve and don’t get distracted.

10.Find a way to get your audience to explain what they think you said. Discuss differences until you hear a satisfactory version of the message you wanted to convey.

The 10 Essentials of Communication

Summary• Communication • Four main goals of communication• Benefits of effective communication• Three aspects of successful communication• Ten essentials of effective communication

COMMUNICATION PROCESS

Objectives:

At the end of the lesson the students will be able to:

understand the communication process understand the barriers to communication guidelines for overcoming communications

barriers

ACTIVITY # 3MEANING AND COMMUNICATION

MEANING AND COMMUNICATION

SCORES

The Communication Process

Sender Message Channel Receiver

CONTEXT

FEEDBACK

Chain of Events INTENDED MESSAGE

SENDER ENCODESMESSAGE CHANNEL

FEEDBACK CHANNEL

PHYSICAL, ENVIRONMENTAL & PSICOLOGICAL BARRIERS

(NOISE)

RECEIVER DECODES AND SENDS PERCEIVED MESSAGE AS

FEEDBACK

STAGES IN THE COMMUNICATIONS

PROCESS

Sender

• Wants to transmit an idea, information or feeling

• As a leader, when you issue orders and instruction to your subordinates, you are a leader

• Display knowledge of the subject (or the lack of it)

Message

• The message is composed of all the symbols assembled by the source to convey the intended thought or idea.

Channel• Face-to-face meeting (verbal)• Telephone • Video conferencing• Written

Receiver• The subordinate or individual who

receives the message is the receiver.

• The receiver decodes the message to determine the idea, information

or feeling of the sender

Feedback• Feedback becomes another message. For

communications to occur, there must be a continuous two-way interchange of feelings, ideas, and values.

• By soliciting feedback you can tell if the receiver has, in fact, understood your message.

Context• Surrounding environment• Broader culture

Barriers to communication (noise)

• Anything which prevents an understanding of the exact concept or information intended by the sender is a communications barrier or noise. Communications barriers also act as filters through which the message passes.

• Communications barriers are either physical or psychological.

Physical barriers include such things as:

• - noise• - distance between the sender and receiver• - data overload• - time• - and limited communications channels.

Psychological barriers may include the following:

• personal beliefs• values• personal needs• level of education• goals• experiences• stress• fatigue • failure to listen.

• - differences in rank, level of command, or a person’s position within a command

• the tendency to smother information

• multiple communications in a short time period

• lack of trust, respect, and confidence

Guidelines for overcoming communications barriers include the following:

• Listen to or observe the situation.• Develop and use good listening skills

(active listening).• Listen with an open mind.• Don’t let emotions cloud your

communication process.

Guidelines for overcoming communications barriers :

• Understand what seniors, subordinates, and peers need to know to do their jobs.

• Understand how stress affects communications. • Teach and demand accurate reporting. • Ensure that all soldiers are completely

informed on the mission.

Summary

Communications is the means by which leaders get subordinates to understand and accomplish a mission. Communications may be verbal or nonverbal. Communications involves the transfer of information from one person to another. This involves a source (sender) of the communication, a message to be transmitted and a receiver.

Summary

The message is influenced both by the content of the communication, the means of transmitting the content, the content, and the filters (barriers) through which the message travels. Each of these elements is a potential source of communication failure. By analyzing the component parts of the communication process, the leader has a better chance to communicate effectively.

Questions?