lb interview techniques workshop 2012
TRANSCRIPT
Workshop Objectives
1. To outline principles and tips for successful interviews
2. To explore employers’ expectations3. To share previous interview experiences and
best practice4. To assess your own levels of confidence5. To practice creating and delivering answers to
common interview questions
Workshop Content
1. What you need to do before an interview2. What is a job interview?3. What are employers looking for?4. Interview behaviour 5. Interview questions6. Interview tips
1. Preparation
1. RESEARCH yourself
2. RESEARCH the job
3. RESEARCH the organisation
4. RESEARCH the sector
2. Preparation Knowledge about yourself– Re-read your application– Strengths and weaknesses– Why you want the job?
Knowledge about the job itself– What skills do you need?– How can you demonstrate these skills with examples from
University, work, outside interests?
Knowledge about the organisation & sector– Why do you want to work for that organisation?– What’s happening in the sector right now?
3. Preparation
– What will the interview format be?– How will you get there?– Rehearse your answers
(We can help you with this!)– Questions for the interviewer – shows interest
and enthusiasm for the role + tells you more about the job – take a notepad with you – jot down questions as they occur to you
Typical Interview Format
– Introduction phase
– The formal interview
– Information about the organization
– Summing up / questions about the job
Every job interview is a ‘marketing’ exercise, so…
– Be clear about what you want to communicate
– Support what you say with evidence (more on this later)
Employers: Three Questions
– Can you do the job? Do you have the knowledge and skills?
– Do you want to do the job?Do you have the motivation?
– Will you fit in? Do you have relevant values and personal qualities?
The Interview- First Impressions
Dress– Appropriate business dress clean shoes!
What to take– Certificates if needed, copies of CV/application
Arrive on time– Plan the route– Leave extra journey time for problems
Meeting the interviewers– Relax, but remember you are being observed
Body language– Handshake, eye contact
Behavioural Characteristics
– Remain calm– Remember your body language– Tone of voice– Be yourself– First impressions count– Communication styles
30 Second Advert
‘Tell me about yourself’
– Name/current status– Achievements– What you value/enjoy– Your interpersonal skills
Motivational Questions
Designed to test your motivation for the joband the organisation
– Why do you want to work here?– How much do you know about our organisation? – Where do you see yourself in 5/10 years time?
Technical Questions
– These relate to your ability to use the technology you have learnt from your course/work experience
– “What systems and software are you competent in?”
– “What do you know about working in a photographic laboratory?”
– “What experience do you have of using the following… ?”
Competency Questions
– Questions based on the general competencies all employers expect from graduates (team skills, communication, problem solving etc..)
– eg “Can you tell us about a time when you...worked in a team/dealt with a difficult customer/met a deadline?”
– Remember that the key is providing evidence based responses based on the STAR formula (Situation, Task, Action, Result)
Skills Based Examples
Try using the STAR model:– S – situation
briefly outline where you were, what was your job?
- T – taskexplain the task you encountered, what had to be done?
– A – actionwhat specific actions did you take to overcome the difficulty?
– R – results what were the results and what did you learn?
Example of a STAR responseDescribe a time when you have used an innovative approach to solving a problem:
Situation
Task
Action
Result
When I was assistant manager of an IT training workshop at a college in Brighton, we had a student who couldn’t raise her hand to ask questions due to arthritis in her shoulders. She would get very frustrated when she had a problem and even more frustrated when she couldn’t get the attention of one of my staff to get the problem fixed. I went out and bought a set of decorative lights that attach to the sides of computer monitors which could be switched on and off by a button next to the keyboard. I informed her and my staff that if she had a problem, she should switch the light on and then my staff would be able to see that she had a problem and could deal with it accordingly. She was very satisfied with the solution and found the learning experience much easier and more rewarding.
Problem Solving
‘Describe a difficult problem that you have solved’
–What was the problem? –How did you analyse and solve the problem? –Is there anything you would do differently?’
‘Why Have You Applied To Us?’
– Aim to show you know what they do and how they operate
– Link it to what you are interested in / have experience of (from your studies / work exp etc)
– Try to make it unique to them (Vs other companies) and to you (Vs other applicants).
Interview Checklist
– Switch mobile off – Look prepared– Be prepared– Eye contact– Answer questions using STAR model– Be prepared to ask questions yourself – Take a copy of your application (CV or
application form)
10 Tips for a good interview
1. Assume the interview starts the moment you enter the building
2. Listen to the question and answer it, ask for clarification if unsure what they are asking
3. Engage all interviewers in eye contact4. Always back up everything you are saying with
examples from your experience5. Avoid taking notes in with you and certainly
never read from them if you do
10 Tips for a good interview
6. Always have questions ready for the end 7. Know what you’ve said in your application and
be prepared to discuss the details8. If they don’t tell you, ask when you will hear
about the outcome of the interview9. Thank the interviewer(s) by name10. Smile!
Interview practice
– Describe a time when you worked as part of an effective team, what did you do and what was the outcome?
– Describe a time when you solved a difficult problem. What did you do and what was the outcome?
– What is your biggest weakness?– What factors have influenced your career choice?
Interview No-nos– Lack of knowledge of company– Lack of knowledge of field/industry– Lack of enthusiasm– Late to interview– Over-confident / casual– Discussing salary expectations / administrative questions– Talking too much / not listening– Fidgeting– Lack of confidence– Sweaty palms syndrome– Being negative about anything
Preparation is the key to success!
– Find out the selection criteria– Know what you are offering– Identify likely question areas – Research some (original) things about the
organisation– Rehearse responses to potential questions– Practice and get feedback
Interview - but no job offer?
– Did I prepare thoroughly?
– Did I get feedback on my performance?
– Am I right for the job/organisation?
– Do I need advice?
Useful linksMyCareer– Online careers resource with a wealth of information, resources, links and a number of
interactive exercises
http://mycareer.wmin.ac.uk
Monster – Careers advice– Features lots of advice, instructional videos and an interactive mock interview
http://career-advice.monster.co.uk
Career player- More tips and advice about interviews and other career areas
http://www.careerplayer.com/tips-and-advice.aspx
Prospects– The official UK graduate careers website, lots of information and advice – ideal for
researching salary expectations and job descriptions
http://www.prospects.ac.uk
Contact Career Development Centre
www.westminster.ac.uk/careersT: 020 7911 5184E: [email protected]
First floor, 101 New Cavendish Street (next to Cav St campus)
Also at Harrow – Maria Hewlett building
Thank you
Louise Bamford
Slides will be available at
www.slideshare.net/cdcwestminster