lavacon 2011 - managing the localization lifecycle
DESCRIPTION
Presented at Lavacon 2011 by Diane Gaskill, Hitachi Data Systems. 44 slides, 2.4 MB Describes the localization lifecycle, it's dependencies, and how to plan and manage it. Additional slidesets on localization and a localization plan available. Email Diane at [email protected]TRANSCRIPT
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DIANE GASKILL
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IntroductionOver 40 years in tech pubs and closely related areas, including 10 years as a tech pubs managerCombination of startups (lots of hats) and large, Fortune 500 companies
Managed localization since 1995Engineering background in hardware design and software developmentCourse development and training, including 4 yrs USN instructorPre and post sale technical support engineer
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Let’s talk about youHow many technical writers, editors, information architects?How many experienced in localization?How many not experienced in localization but are interested in learning about it?How many just needed a place to sit down and rest?
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Globalization – G12NKey Definitions
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Globalization – G12NThe expansion of business and communication across countries, continents, and around the world.
Key Definitions
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Globalization – G12NThe expansion of business and communication across countries, continents, and around the world.Engaging with customers across languages, cultures and channels
Key Definitions
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Key DefinitionsGlobalization – G12NThe expansion of business and communication across countries, continents, and around the world.Engaging with customers across languages, cultures and channelsNot a modern phenomenon. Long history going back 2300 years to the early days of Europe when traders established routes from Europe to India and the Middle East.
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Key DefinitionsGlobalization – G12NThe expansion of business and communication across countries, continents, and around the world.Engaging with customers across languages, cultures and channelsNot a modern phenomenon. Long history going back 2300 years to the early days of Europe when traders established routes from Europe to India and the Middle East.Columbus was not on a mission to discover America. He was looking for a shorter trade route from Spain to India. His discovery of the American continents was a major event in the history of G12N.
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Key DefinitionsGlobalization – G12NProblem: people around the world don’t all speak the same language. If you want to do business with them, you have to be able to talk with them in their language.
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Key DefinitionsGlobalization – G12N
Problem: people around the world don’t all speak the same language. If you want to do business with them, you have to be able to talk with them in their language.Solution: Localization (L10N) bridges the gap between spoken languages and enables communication and busine$$ between the peoples of the world.
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Key DefinitionsInternationalization – I18N
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Key DefinitionsInternationalization – I18NI18N is the process of designing or creating a product and its documentation so that they can be localized in a cost-effective and timely manner, and used in any locale.
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Key DefinitionsInternationalization – I18N
I18N is the process of designing or creating a product and its documentation so that they can be localized in a cost-effective and timely manner, and used in any locale. I18N applies to the entire product, including the software, online help, documentation, marketing collateral, graphical information, and packaging. It may also include localized support.
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Key DefinitionsLocalization – L10N
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Key DefinitionsLocalization – L10N
L10N is the conversion of content from a source language to a target language.
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Key DefinitionsLocalization – L10N
L10N is the conversion of content from a source language to a target language.L10N is more than just translation. It includes the conversion of text, symbols, measurements, graphics, and expressions to the terms used in the target language.$ to DM, Yen, etc; Lb to Kg; Miles to Km, etc.
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Key DefinitionsLocalization – L10N
L10N is the conversion of content from a source language to a target language.L10N is more than just translation. It includes the conversion of text, symbols, measurements, graphics, and expressions to the terms used in the target language.$ to DM, Yen, etc; Lb to Kg; Miles to Km, etc. Time – America: MM/DD/YYYY;
Asia: YYYYMMDD; Europe: DDMMYYYY
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Questions?
Short quiz next period
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L10N Lifecycle ‐ definition
Set of processes, executed in series and at appropriate times to accomplish the goals set by your L10N strategy.
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L10N Lifecycle ‐ definition
Set of processes, executed in series and at appropriate times to accomplish the goals set by your L10N strategy.Not always the same
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L10N Lifecycle ‐ definition
Set of processes, executed in series and at appropriate times to accomplish the goals set by your L10N strategy.Not always the sameDependent on other product-related lifecycles
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L10N Lifecycle ‐ dependencies
Dependent on theproduct
development lifecycle L10NLifecycle
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L10N Lifecycle – dependency #1
Typical product development lifecycle
ProductConceptProd Req
Doc
Drivers• Marketing• Engineering• Customers
InitialDesign
Mktg ReqDoc Preliminary
DevelopmentPrototypeEng Spec.
AlphaTest
BetaTest/s
ReleaseTo Mfg.
GeneralAvailabilityShip to Cust.
ProductDevelopment
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L10N Lifecycle ‐ dependencies
Dependent on theproduct
development lifecycle
Dependent on the document
development lifecycle
L10NLifecycle
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L10N Lifecycle ‐ dependencies
Dependent on theproduct
development lifecycle
Dependent on the document
development lifecycle
L10NLifecycle
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L10N Lifecycle – dependency #2Typical document development lifecycle
ProductConceptProd Req
Doc
InitialDesign
Mktg ReqDoc Preliminary
DevelopmentPrototypeEng Spec.
AlphaTest
BetaTest/s
ReleaseTo Mfg.
GeneralAvailabilityShip to Cust.
PartyPartyParty
Add, edit, update info per bug fixes and features
Learn about product
Create Doc Plan
Create Prelim.Docs
Add , edit , info
ProductDevelopment
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L10N Lifecycle – a never ending story
Product & Docs
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L10N Lifecycle – Strategy
Product & Docs
Plan
(Initial Product Design)Use Mktg Eng Doc PlanCreate L10N Plan
l10N StrategyGoals ProcessesStakeholdersTeam members
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L10N Lifecycle – StrategyDoc and product components to LSPSource and target languagesFile transferLSP deliverables• Target
languages• Formats /
MediaScheduleContactsDependencies
Plan
Product & Docs
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L10N Lifecycle
(Initial Product Development)
Execute the planI18N product andDocumentationCreate L10N kit
Plan
SetupProduct & Docs
(Initial Product Design)Create Mktg Eng Doc PlanCreate L10N Plan
l10N StrategyGoals and processesStakeholdersTeam members
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SetupInternationalize product and documentation
If the product is a software product, separate text and graphics from the code so that they can be localized without sending the code to the LSP. Use appropriate software development tools to manage the files and pointers.
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SetupInternationalize product and documentation
If the product is a software product, separate text and graphics from the code so that they can be localized without sending the code to the LSP. Use appropriate software development tools to manage the files and pointers.Design the product and documentation so that they can be used in any locale. Consider file names with double-byte characters, dates and times according to any locale, etc.
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Setup
Internationalize product and documentationIf the product is a software product, separate text and graphics from the code so that they can be localized without sending the code to the LSP. Use appropriate software development tools to manage the files and pointers.
Design the product and its documentation so that they can be used in any locale. Consider file names with double-byte characters, dates and times according to any locale, etc.Design the GUI to be language independent: consider label size, character sets, pictures, sound etc.
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L10N Lifecycle
Product & Docs
Plan
Implement
Setup
(Initial Product Design) Create Mktg Req docCreate Eng SpecCreate Doc PlanCreate L10N Plan
(Product Development)
LocalizeTMTMSUpdates
(Initial Product Development)
Final L10N planInternationalizeproduct andDocumentationCreate L10N kitUse XML
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Implement ‐ LocalizeConsiderations for L10N include:
Terminology – consistent languageContent structure and organizationLegal informationText expansionGraphical symbols: money, restroom symbols, electrical symbols and hand signals.
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Product & Docs
Plan
Implement
Test Setup
L10N Lifecycle
(Beta test)In-country review and comments
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Product & Docs
Plan
Implement
Test
Update
Setup
L10N Lifecycle(RTM, ship)
Update localized products and documentation
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Product & Docs
Plan
Implement
Test
Update
Setup
L10N Lifecycle(Shipping)
Restart or continue
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Questions?
L10N Lifecycle
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