We develop they deliver.

2

To improve the value of a business you need engaged people to grow revenue and improve efficiency

engaged people

grow revenue improve efficiency

3

There are specific capabilities you can build in your organisation to engage people, grow revenue and improve efficiency

You want engaged people.

Build capability in leadership, management,

communication, developing talent, managing performance

and professional skills.

You want to grow revenue.

Build capability in customer focus, sales, service,

innovation, marketing and strategy.

You want to improve efficiency.

Build capability in driving change, operations, finance,

human resources, procurement, supply chain, lean and

technology.

4

You have a number of choices to consider to develop these essential capabilities across your organisation

5

To cost effectively develop capability organisations are leveraging technology including e-learning, webinars and social learning

Source: Bersin 2011

6

To help you use e-learning and blended solutions to build organisational capability we provide content, the platform and advisory services

You want the best quality and sufficient quantity.

We provide the most comprehensive catalogue of world class e-learning from the leading business schools, niche content providers and successful executives from around the globe.

PlatformContent

You want to drive sustainable behavioural change.

We provide professional services to help you successfully design, build and deploy a progressive learning solution in your organisation.

Services

You want wide reach and a great user experience using the latest technology.

Our cloud based learning system enables and supports peer to peer discussion, collaboration and individual learning plans.

Content

We aggregate, refine, upload, meta tag, map and refresh content from these world class sources of learning

Videos and articles from the Insead Knowledge collection on management, leadership and innovation.Duration: 3:00-10:00 minutes

Videos of key Executives and Stanford faculty on their personal lessons learnt and insights.Duration 2:00 – 5:00 minutes

Complete library of e-learning Sessions, Action tips and Essentials from leading Faculty from leading business schools.Duration 35:00 – 40:00 minutes (Sessions)

Video interviews and instructional advice from key faculty at IMD on current management and leadership themes and challenges.Duration: 8:00 – 12:00 minutes

Videos of CXOs, Authors and Thought Leaders including the complete 50 Lessons libraryDuration: 5:00-15:00 minutes

Articles on current business trends and interviews with industry leaders and Wharton faculty.

8

We also source, refresh and upload pragmatic and insightful content from these world leading advisory firms

We provide Insights from one of the world’s leading consulting firms. Bain insights are used by global leaders on their most critical issues and opportunities ie strategy, marketing, operations, technology and mergers and acquisitions.

BCG’s Publications present the latest thinking on today’s most important business topics. Through extensive surveys and rigorous analysis the BCG experts get to the heart of the issues that matter most to your business.

McKinsey Insights and Publications provide access to McKinsey & Company’s latest thinking with articles, reports, video and other content from McKinsey Quarterly and the McKinsey Global Institute.

The reports and white papers developed by Booz and Company cover a broad spectrum of functional topics including CEO succession, innovation, strategy based transformation, organisational DNA and supply chain management.

AT Kearney provides Executive Agenda, Issue Papers and Perspectives, Research Studies and Articles on the most topical business issues and challenges

With over 17,000 management consultants Accenture provides a comprehensive suite of Research and Insights on the hot issues for business executives

9

10

Our content is continually replenished by an esteemed faculty representing the world’s best business schools

Jacques LendrevieMarketing

Marc BertonecheValue Creation

Robert Dilts Vision

Kim Warren *Strategy

Steve MuylleWeb and B2B Marketing

Mario Alonso PuigSelf Development - Stress

Isaac Getz Innovation

Nigel EwingtonIntercultural

Chris MullardDiversity

Scott SnookLeadership

Francis P. CholleInnovation

Javier Fernandez AguadoOrganizational Behavior

Jacques HorowitzClient orientation

David TrickeyTeam Development

Lutgart Van den Berghe Corp. Governance - Ethics

Manfred Kets de VriesChange Management

Avivah Wittenberg CoxGender Balance

Tony BuzanCreativity

Amit MuckherjeeCorporate strategy

Jack KaplanEntrepreneurship

Adam GrantEngagement

Jean-Pierre DetrieStrategy

Greg KatzEthics

Charles HandyOrganizational Behavior

11

We have new faculty joining regularly with these renowned experts as recent contributors

Charles Handy

LBS - Thinkers50 N°43

Management and sociology of organisations

Manfred Kets de Vries

INSEAD - Thinkers50 N°45

Psychology at work:

Winner and looser’s behavior, dynamics of high-performance teams

Amit Mukherjee

INSEAD – consultant

Corporate networks and management 2.0

Jack Kaplan

Columbia Business School

Patterns of Entrepreneurship

Tal Ben Shahar

Harvard

Well being/Positive psychology

12

We aggregate this world’s best e-learning and provide a suite of over 1,000 interactive courses for busy executives

30 - 40 minute Sessions

Essentials as 1-2 page summaries

Action Tips and tools

3 minute Videocasts

Assessment

Self-Assessments

In-depth

Training

Sessions

Simulations

Practical

application

Action Tips

Inspiration

Videocasts

Review

Essentials

The design of the content reinforces the learning and has been widely recognised and awarded as the best in the industry

14

We embed assessment in the content to help the learner focus their development on the areas of need

15

Survey results provides the learner insight into their current understanding and prescribes specific learning content

16

We also can provide an industry leading authoring tool so you can develop your own world class e-learning content

Platform

18

The platform is accessible from anywhere at anytime by any device which makes it convenient and easy to learn

19

The design is simple and easy to navigate with the contemporary features expected by learners

20

Content can be accessed quickly and can be searched by theme, duration and can be aligned to your own competency framework

21

The universal themes cover the critical leadership, management and soft skills required to succeed in business today

22

Content can be packaged into pathways and programs with a logical sequence and certification on completion

23

The platform encourages social learning with the ability to comment and rate content and share and discuss with peers

24

Sharing content with individuals or across cohorts helps create peer to peer learning and a culture of development

25

Learning from each other is a key benefit of healthy online discussions

26

The platform supports the pushing of content to individuals so progress can be tracked and they can be prompted on their learning journey

Services

28

We typically work side by side with the HR team to design, build and deploy the learning solution

Design Build Deploy

o Review business strategy and the current capabilities to execute the strategy.

o Define “gaps” in capability across the organisation.

o Co-design a blended program focused on building the required capability

o Develop curriculum and content for cohorts and individuals.

o Customise the platform to align with branding and competency framework

o Engage key stakeholders in the build process and prepare for deploy.

o Manage the launch and implementation of the learning solution.

o Ensure outcomes are achieved and there is demonstrable change in behaviour.

o Report return on investment against business outcomes.

29

We typically help design blended solutions which leverage the content and the platform effectively and reduce the overall cost of delivery

30

We integrate our platform with any existing technologies where required

SSO SolutionTier applications Web services

& widgets

Single

Sign On

HRIS

Corporate LMS / IntranetBatch

Import

Scorm

Connectors

Reporting software

Reporting

31

We provide reports on connections, activity, progress and most viewed content

32

We also provide reports on platform activity and sessions in progress

33

With our combination of content, platform and services our clients enjoy much greater return on their investment

Usage rate

(open access)70% 15%

Usage rate

(prescribed content)90% 50%

95% 60%

+40% ?

Completion rate

(prescribed content)

Skills Improvement

Latitude Key Competitors

Learner’s satisfaction rate

8/10 4/10

34

Tom Richardson

Chief Executive Officer

1300 355 009

tom@latitude.la

Please contact me if you would like to discuss further www.latitude.la

Case Studies

36

Challenges:

Apparel have “simple values to attract and develop talented people who work together to enhance the future of our business” Andrew Michael, Managing Director Apparel Group Australia.

To develop talented people the organisation is focused on developing exceptional leadership capability AND deep retail expertise.

Solution:

To efficiently and effectively build the capability of the organisation’s leaders, the L&D team chose to incorporate the Latitude Leadership Academy.

The online portal provides the ability to access world class leadership content on demand, in the office or while travelling. The portal is personalised for each individual based on their specific development needs and incorporates the Apparel Group competency framework.  

In brief:

Apparel Group is home to the iconic Australian fashion brands Sportscraft, SABA and Willow. Apparel Group was established in the 1950’s and now employs over 1300 people in Australia.

Build leadership capability and retail expertise

37

Intensifying training of internal and external sales staff

Challenges:•To train sales staff about products•To involve partner brands•To affirm the Clarins training community

Solution:•Deployment of training/community management•programme•Blended training for sales staff•Community webspace for trainer network

Results:

After a successful pilot scheme in France and Canada, extension to other countries

Management of 10,000 users

In brief:A leading brand in the Beauty sector, Clarins now operates worldwide in all areas of the cosmetics industry – Care, Makeup & Perfume.

38

Supporting change by aligning management

Challenges:

To achieve its ambition of becoming everyone’s favourite store, Carrefour initiated a profound transformation, one of whose key planks is a new Leadership Model.

To support this change by building a new Client and Performance culture and by speeding up the alignment of approaches focusing on new skills requirements, for each of the group’s 475,000 employees

Solution:

Development of a portal able to host all the training modules relating to the new skills base, both at Corporate and Departmental level

Development of blended learning paths and targeted community pages and support for L&D teams to facilitate appropriation of the solution and path deployment

In brief:

Carrefour is Europe’s leading hypermarket group (number 2 in the world). It has 16,000 stores in 33 countries, and employs 475,000 people.

Results:

Launch in progress. Planned start date: February 2012, beginning with the 3,000 top managers

39

Challenges:

To continue to deliver exceptional service and grow the business the Group Managing Director recognised the importance of developing a quality management team to execute the business strategy.

The Executive team believe the results for the company are a result of management and staff excelling in execution 

Solution:

To efficiently and effectively build the capability of the management team at RAA we co designed an annual blended program. The blended program includes online access to Latitude  Leadership Academy, monthly workshops, assessment and individual coaching as required.

In brief:

RAA has over $200m in Revenue and serves over 600,000 members.

Building leadership capability with a blended solution

40

Challenges:

Efficiently and effectively build the capability of the management team whom are spread out all over the globe.

Integrate virtual learning into a blended program for the Senior Leadership team

Solution:

Implement the Latitude Leadership Academy and align the content to the core priorities of the business.

The online portal provides leaders, regardless of location, with the ability to access world class leadership content on demand. The portal is personalised for each individual based on their specific development needs and incorporates the World Vision competency framework

In brief:

World Vision is a global Christian relief, development and advocacy organisation dedicated to working with children, families and communities to overcome poverty and injustice with 40,000 staff members spread out in nearly 100 countries

Building leadership capability across a global organisation

“Partnering with LLA has enabled us to deliver cutting-edge leadership development that is uniquely tailored to their individual needs. The content is rich and ever-expanding which keeps engagement high and learning fresh.” Heidi Brandow, Senior Adviser – Leadership Development, World Vision International

41

In brief:

Southbank Institute of Technology (SBIT) is one of Queensland's leading providers of high-level vocational and technical education with over 20,000 students from 90 countries undertaking over 100 different courses and pathways to university.

Challenges:

As an organisation SBIT is committed to improving organisational and individual performance through professional development and training of staff. Professional development and training is aligned to the strategy of the organisation and the requirements of the role to meet present or future Southbank Institute objectives

Solution:

To efficiently and effectively build these capabilities of the management team at SBIT we worked with Robyn Cooper, Educational Leader, HR to design an annual blended program. The blended program includes 360 assessment, two face to face workshops and annual 24 x 7 online access to Latitude Leadership Academy.

Building leadership capability with a blended program including assessment and workshops

SBIT is very pleased to be partnering with Latitude to offer our managers a leadership program tailored to their individual abilities and contexts. Latitude provides great service. The resources available through the portal are up to date, relevant and bite-sized, making participation manageable, convenient and meaningful. Highly recommended!”

Robyn Cooper, Educational Leader, HR,

42

Challenges:

2010: launch of a major strategic transformation programme called ONE, aimed at significantly increasing Schneider’s role in services and enhancing the Group’s competitiveness

Need to explain the programme to 22,000 senior and junior managers Group-wide, and to develop required skills and approaches in less than 18 months

Solution:

Development of a path entitled ONE Leadership, which was adapted locally according to country (in particular the proportion of classroom/distance learning components)

In brief:

Schneider Electric is the world energy management specialist and employs over 110,000 people.

Results:

Successful deployment in less than 18 months

Over 50 participating countries

Over 8 hours training for participants with 100 % distance learning

Support a major strategic transformation

43

Deploying a new strategy for 40,000 managers

Challenges:

As part of the deployment of the new Facilities Management strategy, to cascade the strategy beyond the inner circle of Group directors

To support the 40,000 managers through the necessary upskilling for the new strategy and create a training culture making extensive use of new technologies

Solution:

Worldwide deployment of the CrossKnowledge catalogue, organised according to Sodexo leadership skills

Support through change for L&D teams across eight geographical zones via the CrossKnowledge Academy, in order to create paths adapted to local needs

In brief:

World leader in facilities management. Operating in 80 countries, the Group’s 380,000 staff share a passion for service provision.

Results to date:

First paths successfully deployed in the Group’s main countries, with action plans linked to the strategy

80 % of units have a training plan including e-learning 8 months after start of deployment

44

New strategy, new managerial culture

Challenges:

To align all the managers’ skills with the Group’s upgrade strategy, keeping costs down in a difficult economic context

Solution:A Blended learning programme with Krauthammer for the 100 inner circle managers

A 5-step distance learning programme covering the main managerial principles of the Club for the Group’s 500 top managers (N - N+3) in all the zones where the Club operates

Course design and deployment by CrossKnowledge

In brief:

Founded in 1950, Club Med has reinvented itself, specialising in high-end, all-inclusive, friendly, multicultural holidays with 75 villages in 40 countries.

Results:

85% login rate (local offices played a significant role in passing on the message)

Very high takeup rate (6hrs 30mins average connection time per manager 3/5 of the way into the programme, i.e. over 3,000 hours overall 6 months after launch)

Training on key topics at less than 15 € an hour

45

Responding to the challenge of time to market for specific skills training

Challenges:

In a highly competitive and changing market, how to deal with development of e-learning modules to ensure improved time to market and respond to demands for tighter control of budget and schedules

Solution:Using Mohive for collaborative development of specific skills training modules by an international network of training managers

Coaching super-administrators who then cascade training to departments

In brief:

Société Générale is one of the leading European financial services providers. Its 157,000 staff operating in 85 countries serve over 33 million clients worldwide.

Results:

Production times cut in half: content now developed in 3 months instead of 6

Production costs cut in half thanks to use of templates and pooling of training resources

46

In brief:

AXA is world leader in insurance and asset management, and has 214,000 staff servicing the needs of 95 million clients. Axa France offers a complete range of products and services in the fields of insurance and banking.

Increasing volume of training whilst cutting costs

Challenges:

How to defend the position of a « client oriented mass market » Group in a highly competitive market and adapt staff skills accordingly

How to train more frequently and more individually whilst cutting training costs (objective: 30 % distance learning)

Solution:Use of Training on Demand with all the CrossKnowledge training resources to develop and distribute blended learning and distance learning paths

Dissemination of custom paths prescribed by Development Center, on a self-serve basis or supported by certified AXA coaches

Integration of solution into SABA

La solution Development Center

Results:

Transformation of entire AXA training catalogue into blended solutions

6,000 hours distance learning per year, steadily increasing (+ 50 %)

47

Challenges:

In the context of a cost reduction plan (Probasis), the group is eager to develop distance learning as a partial substitute for classroom learning

Objective: distance learning to represent 15 % of training hours within 3 years

Solution:

Integration, into a single environment, of 5,000 CrossKnowledge, Skillsoft and Auralog resources and client-specific content, in a way that complies with the organisation of the client’s own training practices

Multilingual portal deployed among 50,000 staff in 30 countries

Support for integration of new content

In brief:

Thales is world leader in critical information systems for the defence, security, aerospace and transport markets. It employs 68,000 people.

Results:

Over 25,000 active learners 24 months after launch, i.e. 3 times more than with previously used traditional programmes

Programme achieved a cumulative total of 100,000 training hours in less than 3 years

Market share well above target: 25 % of training hours consist of distance learning via the Thales portal

Developing on-line training to significantly reduce costs

48

Transforming a Group by training staff in skillsfor the future

Challenges:

In order to become the leading e-commerce group in the fashion and homewares sectors, Redcats is investing in a new e-commerce school to support the development of strategic skills

RISe (Redcats International School of e-Commerce) must allow staff to become leaders in key e-commerce skills and make them able to anticipate rapid changes in the business.

Solution:

Development of RISe on-line school to accelerate upskilling of staff and reduce costs

Support for L&D teams at Redcats via CrossKnowledge Academy: Development of on-line and blended paths and skills-related communities

In brief:

REDCATS is a group of 17 brands operating in 31 countries, specialising in the on-line distribution of fashion and homewares. The group employs over 14,000 people in Europe and the USA.

Results:

Deployment in progress

Successful launch in less than 4 months

49

Speeding up the implementation of acorporate project

Challenges:

Crédit Agricole is eager to become European leader in the local/universal banking sector.

The project is cascaded to branches and local offices, and has to be relayed and deployed by local managers

Solution:Development of specific solution for each branch or office, depending on its strategic context; solutions are endorsed by the group’s training institute (IFCAM)

Support for teams at each branch in design and deployment of key training paths

Skills transfer for training teams via CrossKnowledge Academy and mutualisation of training in the « Ifcam CrossKnowledge Club »

In brief :

Europe’s leading high street bank, Crédit Agricole operates in 70 countries and employs 160,000 staff.

Results:Rapid implementation of corporate project in local branches

100% of managers at regional branches benefited

Gradual inclusion of other staff

50

Challenges:

How to harmonise management practices and approaches

How to provide training to all managers, including those who do not have access to face-to-face training (managers working in 48 countries)

Solution:Development of 3 distance training packages leading to Technip University accreditation: starting out as a manager, value creation, communication & public speaking

Deployment among 1,000 people per year and per package, enrolled by local HR teams

In brief:

Technip is a world leader in project management, engineering and construction for the energy industry. It employs 25,000 people in 48 countries.

Results:

Over 65 % takeup rates

45 % skills gains measured by on-line questionnaires

World-wide deployment of harmonised management methods

51

Challenges:

The Group’s success is the result of individual and collective achievements, which is why the annual appraisal is a key management tool. Appraisal is a year long process, with two important interviews, one halfway through the year and one at the end.

Solution:

A training portal featuring two distance training paths backed by two communication campaigns coinciding with appraisals.

In brief:

Ipsen is a specialist pharmaceuticals group employing almost 4,500 people worldwide.

Results:

Worldwide deployment in 4 languages (French, English, Spanish and Chinese) for the Group’s 850 managers

Immediate success (75% completion rate).

Extension of programme in 2012 with two new management training paths

Harmonising performance assessment worldwide

52

Challenges:

How to professionalise the ‘Manager management’ role worldwide as part of the development of the Michelin Manager Guide

Solution:

Dedicated portal for the Michelin Management Programme offering blended training in 10 languages and featuring CrossKnowledge management resources

Path design, production and deployment by CrossKnowledge teams

In brief:

Michelin is a leading group in all markets relating to car tyres and travel. It employs over 100,000 people around the world.

Results:

Worldwide deployment after trial run with 600 Managers around the world

Over 7 training hours per learner completed

Worldwide deployment of harmonised management methods

53

Supporting a network of franchises through a change in market positioning

Challenges:

To support the upgrade of the Dessange brand to ‘Luxury’ standard

To support the development of the franchise network in 45 countries by helping them to embody the brand’s values, provide advice, and increase the average ticket per customer

Solution:

Development and deployment of Dessange Learning Lounge in 6 languages, on-line support for training initiatives in Dessange schools

Co-development of 3 flagship programmes (integration, sales advice and techniques, support for managers)

Centralisation of specific expertise on the site via a series of product/service records

Results:

Harmonisation of hosting/sales techniques in luxury environment

Continuous information on new products and services

1,300 people enrolled, 1,500 training hours

In brief:

DESSANGE is the world’s leading all-round hair and beauty specialist. DESSANGE International focuses on 2 business areas: franchising and products.

54

Developing and selling distance learning to clients

Challenges:

To develop distance learning solutions focusing on areas of expertise covered by SAGE (IT systems/HR, Invoicing, Cash flow management, relations with banks, etc)

To sell them to clients by offering simple, smooth processes

To certify partner resellers

Solution:

Deployment of platform integrated into the extranet and hosting training modules

Integration of order and invoice processes into the platform

Results:

2-figure percentage increase in turnover in 2 years

In brief:

The world’s number 3 management software publisher, Sage simplifies and automates management and business processes for 6.1 million companies in 70 countries.